Ferotech Solution Services, Inc.

April 11, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE:? ? ? ? ? Customer Name:? ? ? ? ? ? ? ? ? ? *** ***
? ? ? ? ? ? ? ? ? ? ? Account Number:? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ** *** *** ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? Revdex.com ID#:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to *** *** recent correspondence to your officeVolkswagen Credit? contacted *** *** directly on April 11? to ensure his concerns are fully addressed Sincerely, *** *** Customer Care Supervisor Volkswagen Credit Tell us why here

Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Juan *** ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint
ID:? ? ? ? ? ? ? *** ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.? Mr*** has not responded to our calls.? ? If you have any questions regarding this matter, please contact us at (***) ***-***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John *** VW Credit, Inc

June 10, ? Revdex.com of Chicago & Northern Illinois North Wabash Ave, Suite Chicago, IL ? ? RE:? ? ? ? ? ? Customer Name:? ? ? ? ? ? ? ? ? ? *** ***
? ? ? ? ? ? ? ? ? ? ? Account Number: ? ? ? ? ? ? ? ? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** *** ? ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? ID:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Customer Relations Advocate: ? Thank you for the opportunity to respond to Mr*** concerns brought forth in his recent correspondence to your office? Volkswagen Credit will be in contact with the customer.? We are dedicated to ensuring that his concerns are addressed.? ? If Mr*** has any further questions, he may contact us at *** ***.? Our hours of operation are Monday through Friday, 8:a.muntil 8:p.mEastern Time? ? ? Sincerely, ? *** *** Sales and Service Consultant Volkswagen Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I don´t know who MrHacket is, I find that this resolution is satisfactory to me? I had a long talk with a manager over the phone that informed me of the system problem they had and agreed to credit me for the overcharge and guaranteed the correct monthly payment as originally agreed when the lease was signed.? Thank you very much for all your assistance and help?
Sincerely,
Juan ***

Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Steve *** ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint
ID:? ? ? ? ? ? ? *** ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on August 17, to address his concerns? If you have any questions regarding this matter, please contact us at (***) ***-***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John *** VW Credit, Inc? ?

Customer Relations Advocate Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois ? ? RE:? ? ? ? Complainant Name:? ? ? ? ? ? ? ? Nicole ***
? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? ? *** ? ? Dear Customer Relations Advocate ? Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has contacted Ms*** and resolved her compliant ? If you have any questions regarding this matter, please contact us at (***) ***-***.? Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time? ? Sincerely, ? Wenona *** VW Credit, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/16) */
Revdex.com of Chicago & Northern Illinois
Attn: Customer Relations Advocate
NWabash Ave Suite
Chicago, IL 60611-
Customer Name: Morgan L***
Account Number: XXXXX
Vehicle:Volkswagen Jetta
VIN:
3VWDX7AJ4DMXXXXXX
Case #: XXXXXXXX
To whom this may concern,
Thank you for the opportunity to address Ms***'s concerns brought forth in her recent correspondence to your office Volkswagen Credit is dedicated to ensuring that the customer's concerns are addressed
We have investigated Ms***'s concerns regarding our telephone payment system and confirmed that the system is functioning correctly In order for the system to repeat a payment confirmation number, the caller must press the star (*) key immediately following the prompt that states, "To repeat your confirmation number, press star"
Upon careful review, we have confirmed that while a phone call was made to Volkswagen Credit on June 27, 2015, there is no record of a payment made for the above-referenced account If the customer has documentation that indicates a payment was made, we ask that she mail the documentation to P.OBox Libertyville, IL 60048-7498, or fax the document(s) to 847-281-so that we may further research her claim
Once the July invoice became delinquent, we made attempts to reach Ms*** by phone and via our Consumer Internet Message Center Our records indicate that on September 1, 2015, the customer contacted our Customer Care department and made a payment to cover the past due July and August invoices
Audi Financial Services holds fair and accurate credit reporting in the highest regard Respectfully, due to the reasons set forth above, we are unable to agree to the customer's proposed resolution
If you have any further questions, please contact our Customer Care department at (XXX) XXX-XXXX Our hours of operation are Monday through Friday, 8:a.mto 10:p.mEastern Time
Sincerely,
*** ***
Customer Care Support Supervisor
Volkswagen Credit

July 17, ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, IL ? ? ? RE:? ? ? ? Customer Name:? ? ? ? Elizabeth ***
? ? ? ? ? ? ? ? ? ? Account Number:? ? ? XXXXX? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Volkswagen Passat ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Mrs***’s correspondence to your offices? Volkswagen Credit contacted Mrs*** directly to address her concernsFollowing a thorough review of her account, we have concluded that the outstanding balance is valid? Respectfully, for the reasons set forth above we are unable to agree to Mrs***’s proposed resolution and Volkswagen Credit considers the matter closed? If Mrs*** has further questions, she may contact me directly at ###-###-####, Monday through Friday, 8:a.mto 5:p.m., Eastern Time? ? ? Sincerely, ? Martha HRecovery Supervisor Volkswagen Credit ? ?

Complaint: ***
I am rejecting this response because my choices are to reject or accept, and nothing in between.? While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt.? The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case?? I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all.? Until that reimbursement is received, I am not yet in a position to consider this issue resolved
Sincerely,
Jill ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to respond to case #***
VW Credit, Increceived Mrs***' email on 7/31/2015, and unfortunately it took nearly two weeks to research the matterOn 8/12/2015, we called Mrs*** and left a
messageMrs***' husband called back and we explained that we were able to confirm that the account was covered by SCRA, and that VW Credit, Incwas committed to ensure that all SCRA protections were applied retroactivelyAt the conclusion of that call, Mr*** was satisfied with the outcome
If Mrsor Mr*** have further questions, we encourage them to contact our office at (800)428-3032, Monday through Friday, 8:a.mto 7:p.m., Eastern Time
Sincerely,
Volkswagen Credit

June 15, 2017? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? *** * ***? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 15, to address his concernsWe consider this complaint resolved? If you have any questions regarding this matter, please contact us at *** ***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.? ? Sincerely,? *** *** Volkswagen Credit? ?

Revdex.com NWabash Suite Chicago, IL 60611-? ? ? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Jill *** ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? ***
* ? ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office.? ? VW Credit did address Ms*** concerns on 9/16/2016.? At this time, we consider this complaint resolved.? ? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John *** VW Credit, Inc? ?

September 1, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Katherine L***
? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to MsL*** concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint.? MsL*** has not responded to our calls.? At this time, we consider this complaint resolved? If you have any questions regarding this matter, please contact us at *** ***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter M*** VW Credit, Inc?

? Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois ? ? ? RE:? ? ? ? Customer Name:? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ?
Account Number:? ? ? *** ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ** ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Mr*** complaintOn May 2, 2017, we had the pleasure to speak with Mr***? If Mr*** has further questions, he may contact our Recovery Department at *** *** Monday through Friday, 8:a.mto 7:p.m., Eastern Time? ? Sincerely, ? ? ? Volkswagen Credit ?