Ferotech Solution Services, Inc.

September 26, Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: Autara A***
Account Number: *** Vehicle: Volkswagen Touareg VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to Autara A*** complaintVolkswagen Credit has previously addressed the consumer’s concerns in our responses via the *** *** *** *** (“CFPB”) dated December 19, and January 27, and we consider this matter closed If Autara A*** has further questions, please have the customer contact our Recovery Department at *** *** Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit

Complaint: ***
I am rejecting this response because:It does not surprise me that VW Credit "considers this matter closed." Of course it does, as it has ignored all prior attempts to reach them and unilaterally decided that I am responsible for the actions of its dealershipsVW Credit would like to argue both that my dealings in leasing this car, done entirely through Burdick VW, results in a balance due to VW Credit, but that actions by Burdick VW are of no consequence to VW CreditVW Credit cannot have it both waysI further reject VW Credit's incredibly insulting suggestion that I demand that Burdick VW return my tires and then try to sell them myself in order to offset the cost. VW Credit offered a "settlement" by reducing the cost of the tires by halfWhen I declined to pay hundreds of dollars on an amount I do not owe, VW Credit's representative said she cannot dismiss the entire cost because of contract issuesThat same contract would also prevent offering a settlement, so I reminded the representative that she is not unable to dismiss the entire cost; just disinclined. I firmly and whole-heartedly reject VW Credit's response.
Sincerely,
Elizabeth ***

The issue was NOT resolved. I'm in the process of going thru all my payment to prove that we were NEVER late paying the lease loan. We were offered and had approved three deferment which have been paid not just on time but ahead of time. We will be returning the lease in July/August as per the contract and moving on to another company that knows how to provide customer service.Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

June 6, Revdex.com of Chicago and Northern Illinois, IncNorth Wabash Ave SteChicago, IL Re: Customer Name: *** ***
Account #: *** Vehicle: *** *** ** VIN: *** Complaint ID: *** Dear Revdex.com Customer Relations Advocate: Thank you for the opportunity to respond to MrHanan’s concerns brought forth in his recent correspondence to your office *** *** *** will be in contact with the customer. We are dedicated to ensuring his concerns are addressed Should *** *** have any additional questions, he may contact me at *** *** *** ***. Our hours of operations are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, *** *** Customer Care Supervisor *** *** ***

Complaint: ***
I am rejecting this response because:They haven't tried to contact me. My phone number *** or email *** hasn't changed
Sincerely,
*** ***

Revdex.comNWabash Suite 3120Chicago, IL 60611-7621RE: Complainant Name: Brandon *** Revdex.com Complaint ID: ***Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. VW Credit, Incsent a written response to Mr*** concerns on August 1, 2016. At this time, we consider this complaint resolved. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,John ***VW Credit, Inc

Customer Relations AdvocateRevdex.comNorth Wabash Ave, Suite 3120Chicago, IL 60611 RE: Complainant Name: *** ** ***Revdex.com Complaint ID: *** Dear Customer Relations Advocate,Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent
correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at (*** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,*** ***Collections SupervisorVW Credit, Inc

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Jill D*** Revdex.com Complaint
ID: ***
Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on September 1, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely,
*** Floyd VW Credit, IncTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 16, 2017 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611 RE: Consumer Name: Lisa J*** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MsJ*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on June 15, to address her concerns. If you have any questions regarding this matter, please contact us at (*** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time. Sincerely, Walter M***VW Credit, Inc

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Diana *** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on August 19, to address her concerns If you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** VW Credit, Inc

November 7, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Shammi K S***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrS*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on November 6, to address his concerns. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M*** VW Credit, Inc

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: *** *** Revdex.com Complaint
ID: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mrs***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

Complaint: ***
I am rejecting this response because: I have returned calls twice to to Volkswagen credit and both times I have been hung on up by the representative I have tried to speak with I do not feel the company is in good faith trying to resolve the issue with me being overcharged The person "Mike" I did speak to prior to him hanging up on me tried to say the money was for expedited mailing services which I did not ask for I would have been more then happy to pay for a standard postage stamp for them to do paperwork but not overnight mail when there was no rush to complete the services nor was this requested
Sincerely,
Benjamin ***

January 19, 2016 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, IL 60611 RE: Customer Name: *** ***
Account Number: *** Vehicle: *** ** *** *** * VIN: *** Revdex.com ID#: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed. On January 7th, Volkswagen Credit spoke to Ms*** about the concerns raised in her correspondence. During our conversation, Ms*** confirmed her awareness of the account status, and we reviewed her payment options and provided a direct contact number to forward any records she may have of previously processed payments for our review. If Ms*** has any additional questions, she may contact me at *** *** ***. My contact hours are Monday through Friday, 7:AM to 4:PM Eastern Time. Sincerely, ** **Recovery Vendor Support AnalystVolkswagen Credit

January 9, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint. Mr*** has not responded to our calls. If you have any questions regarding this matter, please contact us at *** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** Volkswagen Credit

September 22, 2017 Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois RE: Customer Name: Scott
B*** Account Number: *** Vehicle: Volkswagen Jetta VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to MrB*** complaintOn September 19, 2017, we had the pleasure to speak with MrB*** If MrB*** has further questions, he may contact our Recovery Department at *** ***, Monday through Friday, 8:a.mto 7:p.m., Eastern Time. Sincerely, Volkswagen Credit

February 2, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name:
*** *** Account Number: *** Vehicle: *** ** *** *** *** ** VIN: *** Revdex.com ID#: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed As discussed during recent telephone conversations with Ms*** and *** *** Credit Union *** a refund check in the amount of $*** was issued to *** on January 29, 2016. The check was sent via *** tracking number ***. Our records indicate that the check was delivered on February 1, We sincerely apologize for any inconvenience Ms*** has experienced during the process of paying off her account. If you have any additional questions, please contact me at *** *** *** Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, *** *** Customer Care Supervisor Volkswagen Credit Tell us why here

January 6, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit has removed his telephone number from our system If you have any questions regarding this matter, please contact us at *** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely,
*** *** Volkswagen Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***