Ferotech Solution Services, Inc.

March 29, *** *** *** * *** ** *** ** *** RE: Customer Name: *** *** Account Number: *** Vehicle: *** *** ** VIN: *** *** *** *** You recently contacted *** *** Services to request that we remove or change information reported to credit reporting agencies related to the above account Upon further review, *** *** Services began the process on March 23, of updating your credit report to reflect paid as agreedThis update may take days to be processed by the three major credit-reporting agencies If you have any questions, please contact us Monday - Friday, a.mto p.mEastern Time at *** Sincerely, Customer Care Department *** *** ***

December 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint. Mr*** has not responded to our calls. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

November 21, Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Ledarreia S***
Revdex.com Complaint ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on November 21, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** Volkswagen Credit

March 22, Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: *** ***
Account Number: *** Vehicle: *** *** ** VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to *** *** complaintOn March 10, 2016, we had the pleasure to speak with *** *** and have come to an agreement with his Tusettlement invoice If *** *** has further questions, he may contact our Recovery Department at *** ***, Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, *** ** Recovery Supervisor Volkswagen Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Audi offered me a discount of the charges to $I still do not believe my car had ANY outside damages ( dents and scratches) that they are claiming I will not pay a penny for a car that was in PERFECT condition when handed in.
Sincerely,
Christine ***

October 31, 2016 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite 3120Chicago, IL 60611 RE: Customer Name: Lauren
*** Account Number: XXXXX0112 Vehicle: Audi Q VIN: *** ID No: 11792243 Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office. Audi Financial Services has been in contact with the complainant to address her concerns If you have any questions regarding this matter, please contact us at (800) 428-3032. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time. Sincerely, Martha H.Audi Financial Services

December 22, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on December 21, to address his concerns. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: *** *** Revdex.com Complaint ID: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s recent communication to the Revdex.com. Our records reflect that we discussed with Ms*** her concerns expressed in the initial correspondence to your office during a telephone conversation on July 21, We are unable to ascertain why Ms*** rejected our responseTherefore, we have made several attempts to contact her via telephone, but have been unsuccessfulAt this time, we consider this complaint resolved. If you have any questions regarding this matter, please contact me at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

September 25, Revdex.com of Chicago & Northern Illinois, Inc. North Wabash Avenue, Suite 3120 Chicago, Illinois RE: Customer Name: ALLEN L M*** Account Number: *** Vehicle: Volkswagen Passat VIN:
*** ID No: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrM*** complaintWe have spoken to MrM*** as recently as September 20, 2017, when we reviewed his account status with him If MrM*** has further questions, he may contact us at (*** *** Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, Volkswagen Credit

May 8, 2017Revdex.com OF CHICAGO NORTHERN ILLINOIS,INCNORTH WABASH AVE SUITE 3120CHICAGO, IL 60611RE: Complainant Name: *** *** Cobuyer Name: *** *** Dear Revdex.com Customer Relations Advocate : Thank you for the opportunity to respond to *** *** concerns brought forth in the
recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concernsIf you have any questions, please feel free to contact us at *** Monday through Friday, a.m- p.mEastern Time.Sincerely,Volkswagen CreditLease End Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11792243, and find that this resolution is satisfactory to me
Sincerely,
Lauren ***

May 20, Revdex.com of Chicago & Northern Illinois, Inc North Wabash Ave, Suite
Chicago, IL Re: Customer Name: *** *** Co-Lessee: *** *** Account #: *** Vehicle: *** *** *** VIN: *** Complaint#: *** Dear Revdex.com Customer Relations Advocate: Thank you for the opportunity to respond to Ms*** concerns brought forth in her recent correspondence to your office Volkswagen Credit contacted Ms*** directly to ensure that her concerns were addressed Should Ms*** have any additional questions regarding this matter, she may contact me at *** ***. Our hours of operations are Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, *** *** Customer Care Support Supervisor Volkswagen Credit

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: Juan *** Revdex.com Complaint ID: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office. VW Credit did address MrHackett’s concerns on 9/8/2016. At this time, we consider this complaint resolved. If you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** VW Credit, Inc

Complaint: ***
I am rejecting this response because Vw Credit, Incdid nothing to "address" my issue*** with VW Credit, Inccalled specifically to state nothing would changeThey continue to disable the ability of their customers to make payments online and update contact information onlineThey continue to not allow customers to leave voicemail messages when they don't answer their phones during business hoursThey continue to not provide any information about how and when a web-form message will be returnedThey refuse to take any responsibility for the harm their anti-customer policies do to their customers
Sincerely,
*** ***

Customer Relations AdvocateRevdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois 60611 RE: Complainant Name: Nicole ***Revdex.com Complaint ID: *** Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office.Volkswagen Credit has called Ms*** to inquire if the zero balance letter was received.If you have any questions regarding this matter, please contact us at (***) ***-***Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time.Sincerely,Wenona ***VW Credit, Inc.Tell us why here

Initial Business Response /* (1000, 5, 2015/08/19) */
August 18,
Revdex.com of Chicago & Northern Illinois
Attention: Customer Relations Advocate
NWabash Ave Ste
Chicago, IL 60611-
RE: Customer Name: Charles***
Case/Complaint #: ***
Account #
XXXXX
Vehicle: Volkswagen Jetta
VIN: ***
Thank you for the opportunity to respond Mr.***'s recent correspondence to the Revdex.comWe have reviewed the information provided and are dedicated to ensuring that the customer's concerns are addressed
Upon review of the account, our records confirmed that as a goodwill gesture, Volkswagen Credit did agree to issue a refund of $plus tax once Mr.*** leased or purchased a new vehicle through Volkswagen CreditPer our previous discussion with the customer, we will be issuing a refund check in the amount of $ The customer should receive the check via Fed Ex within 1-weeks
We apologize for any inconvenience Mr.*** has experienced If there are any further questions, please contact us at (800) 521-0171, Monday through Friday, 9:a.muntil 8:p.mEastern Time
Sincerely,
Wenona ***
Sales and Service Consultant
Volkswagen Credit

May 25, Revdex.com of Chicago & Northern Illinois, Inc North Wabash Ave, Suite Chicago, IL Re: Customer Name: *** *** Co-Lessee: *** *** Account #: *** Vehicle: *** *** *** VIN: *** Complaint#: *** Dear Revdex.com Customer Relations Advocate: Volkswagen Credit contacted Ms*** directly via telephone on May 11, and mailed a letter of explanation to the customer on May 20, 2016, which addressed the concerns expressed in her complaint. We now consider this matter closed. If you have any additional questions regarding this matter, please contact me at (*** *** *** Our hours of operations are Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, *** *** Customer Care Support Supervisor Volkswagen Credit

July 25, 2017 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, IL RE: Customer Name: Elizabeth *** Account Number: XXXXX3831 Vehicle: Volkswagen Passat VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to Mrs***’s correspondence to your offices. As previously indicated the balance on the account is outstanding and valid, therefore, we are unable to grant Mrs***’s suggested resolutionVolkswagen Credit considers this matter closed If Mrs*** has further questions, she may contact me directly at ###-###-####, Monday through Friday, 8:a.mto 5:p.m., Eastern Time. Sincerely, Martha H.Recovery SupervisorVolkswagen Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***