To Whom It May Concern: Our records indicate that we spoke with this customer and rescheduled them for March 8th, per their request. Please notify us if there is any unknown concerns with that date.Thank you, Melanie
Complaint: ***
I am rejecting this response because:as you stated in your reply, it is not the bed or frame that smellsIt is the dressers and woodWhy would a replacement bed be an option? I'm assuming all of your wood furniture smells the sameAnd that we are not happy withAnd that we were not told upon purchasingThe sales rep did not tell us we would need to air out our furniture for weeks, as we still till this day are not sleeping in our bedroomThis is getting rediculousNever have a I purchased from a company who treated their customers with no appreciation or careI have been dealing with your customer service employees for the last few weeks and each time I have been all of a sudden hung up on, on hold for an hour, or told I'd be called back by a manager, which still have not received a phone callYour tech that came out, was suppose to come on dec 28, which I took off work to be home for them to arriveI called in the morning to get a window time and they said I had no appointmentThere was a "glitch" in the systemOne would have thought they would have sent someone out that same day considering I was already an unhappy costumerBut that didn't happen, instead I was told for an appointment two days later, which again I had to take off work forI am totally unhappy with your response, as that does not FIX this problem. Thank you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
You failed to even answer my question regarding the broken piece of furnitureAre you a robot Melanie? You keep giving me the same word for word answerDoes anyone at the Revdex.com even read these messages in attempt to help the consumer?
Regards,
*** ***
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced. The contact between *** *** and the consumer explains the terms and conditions of the sale. At this point, we have written up an exchange and would like to
exchange the item per the agreement and the consumer is not willing to take the delivery Please have the customer contact our customer care team to schedule the delivery. Thank you, Melanie###-###-####
Complaint: ***
I am rejecting this response because: I started making calls in Oct about the problem with the noise on the bed and the dresser that was eventually replacedWhen it came to the bed there outside mechanic told me that there is an obvious problem with the bed and the noiseThey told me that they would send me pads to prevent the squeaking to find out weeks later that they didn't have them and they weren't going to come inThey told me to go out and buy them on my own dollarI did and that didn't workI made numerous calls to them prior to Janon this issueTo here from supervisors that the bed will make noise on hard wood floorsI explained to them if that was so why didn't he salesman ask me that and why a sign wasn't post to explain this.I kept calling them after Jan to find out that I was past the point of a warranty and they will not be able do to anythingThey said they could send a technician out to my home to look at this againI responded with information I gave aboveShe at that time said then there isn't any thing that can be done CASE CLOSED>
Regards,
*** ***
To whom this may concern, We have received your claim and are currently looking into your account for a better understanding of your situation.Please allow us some time to review so we can partner with you and come up with a resolution. Have a wonderful day
February 1,
Revdex.com Serving New Jersey
Whitehorse-Hamilton Square Rd
Building A, Suite
Hamilton, NJ
Re: *** *** ** Case: ***
To whom this may concern:
Thank you for contacting our Customer Care Corporate Office regarding case
#*** received on 1/23/
Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for a full piand refund of their merchandise
Our guest is stating that they received a different bed set compared to what they signed off on at the time of their purchaseUpon researching their account, we can see that the customer received the exact set they picked out and signed for with in the store on 11/26/The customer initialed each item on their sales receipt and signed the bottom of their terms and conditions formOn 11/30/the customer received delivery of the same merchandise, and again signed their receipt stating the delivery had gone well and all merchandise was received in good condition (see attached signed sales/ delivery receipts and dispatch dashboard screen shot)In respect to the agreed upon Terms and Conditions, the customer as informed they were not entitled to a refund and all sales are final after deliveryAt this time, the guest is still within their One Year manufacturer warranty, and is welcome to contact the Customer Care Department to address any issues concerning manufacturer defects
We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at *** *** *** Respectfully submitted,
Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore
*** ***
Complaint: ***
I am rejecting this response because: It is not definitely APPROVED that I will be getting the credit from ASHLEY FURNITURE HOME STOREUNTIL I AM percent given credit I REJECT this response until further notice
Regards,
*** ***
Complaint: ***
I am rejecting this response because:THERE IS A SMELL COMING FORM THE CHAIR, I have done all that the store asked me to do to remove the smellThe store should live up to the warranty and replace the chair, or pick up chair and refund the money
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The business did not address the fact that the store employee provided information to meIt is not even mentionedThey also didn't mention that they diagnosed whether the loose threads were a defect based on pictures and never once sent someone to my homeI am glad they record the conversations with customer service, maybe they should start recording their sales associates in the stores tooEverything they relayed about my customer service call is correct, but they completely missed the pointTheir sales people gave me the impression that I could return the mattress if I was dissatisfiedThere was no mention of it having to be defectiveThat was an out and out lieMe spending another penny in that store will never happen, so that is why I refused that 60% offerLesson learned on my endAshley Furniture just needs to be straightforward and not expect their customers to analyze the fine print before signing a purchase agreement
Regards,
*** ***
To whom it may concern, We have received your complaint, and after careful review of your account have made a determinationIt was determined that on 1/19/you were in our New Rochelle location at which time you made a purchase for an 8-Piece Bedroom Set (Package SKU# *** with a
Protection Plan totaling $2,with the inclusion of the Taxable Delivery Charge and applicable sales taxOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions), and selected a desired delivery date of 2/4/On 2/4/2017, we honored your desired delivery date at which time you refused the bed due to the fact that you wanted a storage bed, as well as the Drawer Chest because of a broken drawerThe nightstands, dresser, and mirror were accepted in good condition (binding all Terms and Conditions), you spoke with a member of dispatch to report the incorrect/damaged merchandise and verify that the accepted merchandise was fine, and you signed the delivery receiptOn 2/7/2017, we were at your home again with the storage bed at which time you accepted all merchandise in good condition, spoke with a member of our dispatch team to verify that all had gone well, and signed another delivery receiptOur Customer Care Department was contacted on the following day (2/8/2017) at which time you reported that one of the posts was not connected to the headboard properly and there was a scratchA claim was immediately opened and pictures were requested vie email to verify the reported damagesAfter review of the recorded line, it was determined that the representative did not deny review of your claim because “she is on vacation”The representative handling your claim was scheduled off on the Thursday and Friday following the Wednesday you called, and so she informed you that she would not be in, however, the claim number was on the picture request email and any available agent could access your claimAs proof of this, you called in on Friday (2/10/2017) and spoke with a different agent who reviewed the pictures that were sent inUpon review, it was determined that the defects were minor, and (in accordance with our Terms and Conditions) we scheduled a technician to visit your home and service the merchandise on 2/16/On 2/16/2017, the technician visited the home and addressed the concerns expressedHe found that the silver decorative cap on the top corner of the Headboard was not fitting correctly, and had to be orderedHe also attempted to touch up the scratch reportedNothing was stated to be wrong with the structural integrity of the bed, meaning that the damages did not interfere with the ability to use the bedShortly after the report, we were in contact again at which time you indicated that the touch-ups performed to rectify the scratch had left a large mark that looked worse than beforePictures were once again requested, and after review with our management team, it was decided that we would perform an exchange of the headboardThis exchange took place on 2/25/2017, at which time the exchange item was accepted, the bed reassembled with the new headboard, and you spoke with a member of our dispatch team to verify that all had gone well with the exchangeWe have not been contacted with any issue since the exchangeIt has been determined that the issues listed in the complaint have been addressed in a timely fashion and in accordance with the accepted and binded Terms and ConditionsThank you for being patient and cooperative throughout the process, and we ask that you please contact our Customer Care Department (###-###-####) should you have any more issues, concerns, or questionsHave a wonderful day!
Complaint: ***
I am rejecting this response because: Ashly Furniture claims that that produce quality furniture and that a bunch of lies there furniture is just like there customer service it stinks Ashly Furniture need to be out of business they don't stand by there customers or there products
Regards,
*** ***
To whom it may concern, We have received your complaint and empathize with the situation you've been put in.After review of your account we have confirmed that on 1/5/we were able to pick up the incorrect merchandise (Cuddler) which you did not have the opportunity to refuse at the time of
purchase, and at the same moment we were successful in the delivery of your desired merchandise (Chaise)Since this exchange we have not been contacted with any issues or concernsWe hope that we were successful in correcting the issue at hand, and urge you to contact Customer Care (###-###-####) if you do have any questionsThank you for your time, and have an amazing day!
March 28, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: Revdex.com Customer Comment Case: *** To whom this may concern: Thank you for contacting our Customer Care
Corporate Office regarding case # *** received on 3/23/The customer made a purchase onlineCustomer called in with a defect in the mattress and was told they had to wait the 30-day trial period before we could address the issueThe days gives the customer’s body a chance to adapt to the new mattress as well as the mattress adapting to the customerThe customer currently has a Service Claim open #***Once the customer contacts us we will be able to go forward with assisting the customer and resolving this issueWe have reached out to the customer and left messages but have not been called backWe are more than happy to continue assisting this customer as per our Terms and ConditionsWe regret this may not be the response our guest hoped to receive; however, we have already taken steps to resolving this issuePlease have the customer contact us so we can finish assistingIf you have any other questions please contact our Customer Care Center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore *** *** * *** Tell us why here
To whom it may concern, We have received your complaint and empathize with your current situationAfter careful review of your account we have made a decisionOn 12/7/2016, you were in our Poughkeepsie location at which time you made the purchase in question totaling $1,549.73, all of which was
financed through SynchronyAt the time of purchase, you selected a desired delivery date of 12/28/2016, and signed the line on the sale receipt labeled: “Customer Acceptance of Terms & Conditions on Reverse Side.”Within the Terms and Conditions, we do explain that if an authorized party is accepting the delivery, you acknowledge that the authorized party is formally accepting delivery and binds all Terms and Conditions, and we instruct you to review these Terms with themWe also explain that if merchandise arrives damaged, you may refuse the merchandise for either an exchange or a refund for the damaged item(s), otherwise we could leave the merchandise in the home and schedule an in-home serviceAfter the acceptance of delivery, the warranty applies only, which allows us to service any merchandise suffering from manufacturing defects only at no cost to the customer within a 1-year period beginning on the date of deliveryWe do not accept the return of any items after delivery has been made(Please see attached documents for verification of aforementioned policies)At this time, we will not be able to exchange the merchandise, as we have abided by the Terms and Conditions that were formally accepted at the time of purchase, and legally binded through the acceptance of deliveryIn the event that repairs become impossible due to the initial damages or a manufacturing defect, we will exchange the damaged merchandise as long as you are still within your limited warranty periodThank you for your time, and have a wonderful day!
To whom this may concern, We want to partner with you to service your piece, in no way would we want to leave you without any service and with a defective motor, but you must please allow us to first follow the procedure so we can help accordinglyOur technicians are skilled craftsman that have much experience with furniture and can be trusted for successful installationsUsing that same example that you have provided, if a new car is purchased and is found to have a manufactured defect, there would be a recall and an order to replace the defective part under the warranty, the car would not be replaced as a wholeWe have sent a technician out on 11/02/to service the mechanism, service was accepted and he was able to complete the installationWe called on 11/03/to confirm the technician report, the assignee to your claim left a voicemail regarding the completed technician reportWe have not heard back, please see attached technician report of 11/02/2016, the claim is now closedThank you for allowing us the opportunity to service your piece and complete the ticket
To Whom it May Concern, We have received your claim and are currently researching your issue Our goal is to partner with you and come up with a resolution that can create a raving fanI will follow up with you by the close of business today Have a wonderful Day
To whom it may concern,We would like to notify you that we have received your complaintWe will be carefully reviewing your account and following up with all necessary parties to come up with the best resolution for the issue at handThank you for your patience, have a wonderful day
To whom this may concern,
Thank you for contacting us in regards to your concerns, I apologize for any inconveniences you may have experienced along the wayUnfortunately, once an item has been delivered we are unable to provide a refund of any delivered merchandise, per the terms and
conditions on the back of your receipt signed at the time of saleHowever, I would like to offer some assistance, my name is *** and I am the manager of our guest resolution center, my goal is to partner with you and find a resolutionTo better understand what is in the home, and what occurred during delivery, please contact me directly at ###-###-####If I do not answer your call, please leave a message with your availability so I may reach back to you at your best contact number
Hope to hear from you soon,
Miryam C***
To whom it may concern, We have received your complaint and have come to a resolutionAfter careful review of your account it was determined that you were in our Fairfield location on 1/9/at which time you made a purchase under ***-***-***for a Sofa (SKU# ***) and a Loveseat (SKU#
***) which totaled $with the inclusion of the Taxable Delivery Charge and applicable sales taxOf the grand total, $was paid in cash and the remaining $was paid on a Credit/Debit CardOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and selected a desired delivery date of 1/15/On 1/15/2017, we honored your desired delivery date at which time the Sofa was refused due to imperfections found with the stitching and an issue with the back, however, the Loveseat was accepted in good condition (formally binding Terms and Conditions), you spoke with a member of our dispatch team to verify the damages and acceptance of one item, and you signed the delivery receiptWe scheduled a redelivery of your Sofa for 1/18/On 1/18/2017, we visited your home again at which time the Sofa was accepted in good condition (formally binding Terms and Conditions), you spoke with a member of our dispatch team to verify that all had gone well, and a new delivery receipt was signedOn this same day, you called into our Customer Care department and stated that the loveseat had a nail protruding from the bottom sideWe scheduled for a technician to visit your home on 1/19/and service the merchandise in accordance with the accepted and binded Terms and ConditionsOn 1/19/2017, you called to cancel the appointment and called in later that day to reschedule to 1/20/On 1/20/2017, the technician was at your home at which time he was able to remove the protruding portion of the nail and hammer the remaining fragment in so that it would not be a hazardHe also submitted a written report which was received by us on 1/23/Upon receiving the report, it was verified that the technician found the merchandise to be unserviceable, and so we submitted paperwork to have both the Sofa and the Loveseat exchangedThe paperwork went through the approval process and was entered into our system, and on 2/3/we reached out to you to schedule your exchangeWe were unable to reach you at a good time over the next few days, however, we were finally able to schedule the exchange for 2/12/On 2/12/2017, you reached out to us to indicate that there was a large ice patch outside of your home and did not feel safe having the delivery team deliver given the weather conditionsYour exchange was postponedWe were unable to reschedule at that time, so we attempted to reschedule on 2/14/and 2/16/We were unable to reach you at a convenient time for you, however, on 2/21/we were schedule the exchange to take place on 3/11/On 3/8/2017, you called into our Customer Care department at which time you stated that you would not be available for the exchange schedule to take place on 3/11/You also inquired about the possibility of keeping the merchandise for a discountYou were contacted later that same day with an offer of accepting the exchange of the Loveseat and Sofa, or receiving a 10% discount to keep the merchandise “as is”, which would void the manufacturer’s warrantyOn 3/10/2017, you stated that you would take the exchange of the merchandise and would call back to schedule the exchangeThe exchange was eventually schedule to take place on 4/15/On 4/15/2017, we visited your home at which time the Sofa was successfully exchanged, however, the new Loveseat had thread-pulling and was not exchangedOn this day, you spoke with a Customer Care representative regarding your dissatisfaction with the merchandiseYou were given the option of either accepting the 10% discount to keep the merchandise “as is” (as the defects were cosmetic and did not inhibit the usability of the merchandise), the option of accepting another exchange, or the option of having the merchandise picked up for a refundAt that time you opted for another exchangeThis exchange has not been completed, however, since then we have attempted to contact you and left a voice message for you to call back to discuss a resolutionAt this time, we are willing to offer a discount of 15% off the merchandise total for you to keep the current merchandise in your homeContrary to our previous offer, this discount will NOT void your manufacturer’s warranty which will be valid for the remainder of the 1-year periodWe are currently awaiting a call back to determine the best course of action based off of your acceptance or refusal of our offerPlease contact a Supervisor named Julio in Customer Care directly (###-###-####) to discuss the proposed resolutionThank you for your time, and have a wonderful day
To Whom It May Concern: Our records indicate that we spoke with this customer and rescheduled them for March 8th, per their request. Please notify us if there is any unknown concerns with that date.Thank you, Melanie
Complaint: ***
I am rejecting this response because:as you stated in your reply, it is not the bed or frame that smellsIt is the dressers and woodWhy would a replacement bed be an option? I'm assuming all of your wood furniture smells the sameAnd that we are not happy withAnd that we were not told upon purchasingThe sales rep did not tell us we would need to air out our furniture for weeks, as we still till this day are not sleeping in our bedroomThis is getting rediculousNever have a I purchased from a company who treated their customers with no appreciation or careI have been dealing with your customer service employees for the last few weeks and each time I have been all of a sudden hung up on, on hold for an hour, or told I'd be called back by a manager, which still have not received a phone callYour tech that came out, was suppose to come on dec 28, which I took off work to be home for them to arriveI called in the morning to get a window time and they said I had no appointmentThere was a "glitch" in the systemOne would have thought they would have sent someone out that same day considering I was already an unhappy costumerBut that didn't happen, instead I was told for an appointment two days later, which again I had to take off work forI am totally unhappy with your response, as that does not FIX this problem. Thank you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
You failed to even answer my question regarding the broken piece of furnitureAre you a robot Melanie? You keep giving me the same word for word answerDoes anyone at the Revdex.com even read these messages in attempt to help the consumer?
Regards,
*** ***
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced. The contact between *** *** and the consumer explains the terms and conditions of the sale. At this point, we have written up an exchange and would like to
exchange the item per the agreement and the consumer is not willing to take the delivery Please have the customer contact our customer care team to schedule the delivery. Thank you, Melanie###-###-####
Complaint: ***
I am rejecting this response because: I started making calls in Oct about the problem with the noise on the bed and the dresser that was eventually replacedWhen it came to the bed there outside mechanic told me that there is an obvious problem with the bed and the noiseThey told me that they would send me pads to prevent the squeaking to find out weeks later that they didn't have them and they weren't going to come inThey told me to go out and buy them on my own dollarI did and that didn't workI made numerous calls to them prior to Janon this issueTo here from supervisors that the bed will make noise on hard wood floorsI explained to them if that was so why didn't he salesman ask me that and why a sign wasn't post to explain this.I kept calling them after Jan to find out that I was past the point of a warranty and they will not be able do to anythingThey said they could send a technician out to my home to look at this againI responded with information I gave aboveShe at that time said then there isn't any thing that can be done CASE CLOSED>
Regards,
*** ***
To whom this may concern, We have received your claim and are currently looking into your account for a better understanding of your situation.Please allow us some time to review so we can partner with you and come up with a resolution. Have a wonderful day
February 1,
Revdex.com Serving New Jersey
Whitehorse-Hamilton Square Rd
Building A, Suite
Hamilton, NJ
Re: *** *** ** Case: ***
To whom this may concern:
Thank you for contacting our Customer Care Corporate Office regarding case
#*** received on 1/23/
Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for a full piand refund of their merchandise
Our guest is stating that they received a different bed set compared to what they signed off on at the time of their purchaseUpon researching their account, we can see that the customer received the exact set they picked out and signed for with in the store on 11/26/The customer initialed each item on their sales receipt and signed the bottom of their terms and conditions formOn 11/30/the customer received delivery of the same merchandise, and again signed their receipt stating the delivery had gone well and all merchandise was received in good condition (see attached signed sales/ delivery receipts and dispatch dashboard screen shot)In respect to the agreed upon Terms and Conditions, the customer as informed they were not entitled to a refund and all sales are final after deliveryAt this time, the guest is still within their One Year manufacturer warranty, and is welcome to contact the Customer Care Department to address any issues concerning manufacturer defects
We regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at *** *** *** Respectfully submitted,
Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore
*** ***
Complaint: ***
I am rejecting this response because: It is not definitely APPROVED that I will be getting the credit from ASHLEY FURNITURE HOME STOREUNTIL I AM percent given credit I REJECT this response until further notice
Regards,
*** ***
Complaint: ***
I am rejecting this response because:THERE IS A SMELL COMING FORM THE CHAIR, I have done all that the store asked me to do to remove the smellThe store should live up to the warranty and replace the chair, or pick up chair and refund the money
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The business did not address the fact that the store employee provided information to meIt is not even mentionedThey also didn't mention that they diagnosed whether the loose threads were a defect based on pictures and never once sent someone to my homeI am glad they record the conversations with customer service, maybe they should start recording their sales associates in the stores tooEverything they relayed about my customer service call is correct, but they completely missed the pointTheir sales people gave me the impression that I could return the mattress if I was dissatisfiedThere was no mention of it having to be defectiveThat was an out and out lieMe spending another penny in that store will never happen, so that is why I refused that 60% offerLesson learned on my endAshley Furniture just needs to be straightforward and not expect their customers to analyze the fine print before signing a purchase agreement
Regards,
*** ***
To whom it may concern, We have received your complaint, and after careful review of your account have made a determinationIt was determined that on 1/19/you were in our New Rochelle location at which time you made a purchase for an 8-Piece Bedroom Set (Package SKU# *** with a
Protection Plan totaling $2,with the inclusion of the Taxable Delivery Charge and applicable sales taxOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions), and selected a desired delivery date of 2/4/On 2/4/2017, we honored your desired delivery date at which time you refused the bed due to the fact that you wanted a storage bed, as well as the Drawer Chest because of a broken drawerThe nightstands, dresser, and mirror were accepted in good condition (binding all Terms and Conditions), you spoke with a member of dispatch to report the incorrect/damaged merchandise and verify that the accepted merchandise was fine, and you signed the delivery receiptOn 2/7/2017, we were at your home again with the storage bed at which time you accepted all merchandise in good condition, spoke with a member of our dispatch team to verify that all had gone well, and signed another delivery receiptOur Customer Care Department was contacted on the following day (2/8/2017) at which time you reported that one of the posts was not connected to the headboard properly and there was a scratchA claim was immediately opened and pictures were requested vie email to verify the reported damagesAfter review of the recorded line, it was determined that the representative did not deny review of your claim because “she is on vacation”The representative handling your claim was scheduled off on the Thursday and Friday following the Wednesday you called, and so she informed you that she would not be in, however, the claim number was on the picture request email and any available agent could access your claimAs proof of this, you called in on Friday (2/10/2017) and spoke with a different agent who reviewed the pictures that were sent inUpon review, it was determined that the defects were minor, and (in accordance with our Terms and Conditions) we scheduled a technician to visit your home and service the merchandise on 2/16/On 2/16/2017, the technician visited the home and addressed the concerns expressedHe found that the silver decorative cap on the top corner of the Headboard was not fitting correctly, and had to be orderedHe also attempted to touch up the scratch reportedNothing was stated to be wrong with the structural integrity of the bed, meaning that the damages did not interfere with the ability to use the bedShortly after the report, we were in contact again at which time you indicated that the touch-ups performed to rectify the scratch had left a large mark that looked worse than beforePictures were once again requested, and after review with our management team, it was decided that we would perform an exchange of the headboardThis exchange took place on 2/25/2017, at which time the exchange item was accepted, the bed reassembled with the new headboard, and you spoke with a member of our dispatch team to verify that all had gone well with the exchangeWe have not been contacted with any issue since the exchangeIt has been determined that the issues listed in the complaint have been addressed in a timely fashion and in accordance with the accepted and binded Terms and ConditionsThank you for being patient and cooperative throughout the process, and we ask that you please contact our Customer Care Department (###-###-####) should you have any more issues, concerns, or questionsHave a wonderful day!
Complaint: ***
I am rejecting this response because: Ashly Furniture claims that that produce quality furniture and that a bunch of lies there furniture is just like there customer service it stinks Ashly Furniture need to be out of business they don't stand by there customers or there products
Regards,
*** ***
To whom it may concern, We have received your complaint and empathize with the situation you've been put in.After review of your account we have confirmed that on 1/5/we were able to pick up the incorrect merchandise (Cuddler) which you did not have the opportunity to refuse at the time of
purchase, and at the same moment we were successful in the delivery of your desired merchandise (Chaise)Since this exchange we have not been contacted with any issues or concernsWe hope that we were successful in correcting the issue at hand, and urge you to contact Customer Care (###-###-####) if you do have any questionsThank you for your time, and have an amazing day!
March 28, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: Revdex.com Customer Comment Case: *** To whom this may concern: Thank you for contacting our Customer Care
Corporate Office regarding case # *** received on 3/23/The customer made a purchase onlineCustomer called in with a defect in the mattress and was told they had to wait the 30-day trial period before we could address the issueThe days gives the customer’s body a chance to adapt to the new mattress as well as the mattress adapting to the customerThe customer currently has a Service Claim open #***Once the customer contacts us we will be able to go forward with assisting the customer and resolving this issueWe have reached out to the customer and left messages but have not been called backWe are more than happy to continue assisting this customer as per our Terms and ConditionsWe regret this may not be the response our guest hoped to receive; however, we have already taken steps to resolving this issuePlease have the customer contact us so we can finish assistingIf you have any other questions please contact our Customer Care Center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond. Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture HomeStore *** *** * *** Tell us why here
To whom it may concern, We have received your complaint and empathize with your current situationAfter careful review of your account we have made a decisionOn 12/7/2016, you were in our Poughkeepsie location at which time you made the purchase in question totaling $1,549.73, all of which was
financed through SynchronyAt the time of purchase, you selected a desired delivery date of 12/28/2016, and signed the line on the sale receipt labeled: “Customer Acceptance of Terms & Conditions on Reverse Side.”Within the Terms and Conditions, we do explain that if an authorized party is accepting the delivery, you acknowledge that the authorized party is formally accepting delivery and binds all Terms and Conditions, and we instruct you to review these Terms with themWe also explain that if merchandise arrives damaged, you may refuse the merchandise for either an exchange or a refund for the damaged item(s), otherwise we could leave the merchandise in the home and schedule an in-home serviceAfter the acceptance of delivery, the warranty applies only, which allows us to service any merchandise suffering from manufacturing defects only at no cost to the customer within a 1-year period beginning on the date of deliveryWe do not accept the return of any items after delivery has been made(Please see attached documents for verification of aforementioned policies)At this time, we will not be able to exchange the merchandise, as we have abided by the Terms and Conditions that were formally accepted at the time of purchase, and legally binded through the acceptance of deliveryIn the event that repairs become impossible due to the initial damages or a manufacturing defect, we will exchange the damaged merchandise as long as you are still within your limited warranty periodThank you for your time, and have a wonderful day!
To whom this may concern, We want to partner with you to service your piece, in no way would we want to leave you without any service and with a defective motor, but you must please allow us to first follow the procedure so we can help accordinglyOur technicians are skilled craftsman that have much experience with furniture and can be trusted for successful installationsUsing that same example that you have provided, if a new car is purchased and is found to have a manufactured defect, there would be a recall and an order to replace the defective part under the warranty, the car would not be replaced as a wholeWe have sent a technician out on 11/02/to service the mechanism, service was accepted and he was able to complete the installationWe called on 11/03/to confirm the technician report, the assignee to your claim left a voicemail regarding the completed technician reportWe have not heard back, please see attached technician report of 11/02/2016, the claim is now closedThank you for allowing us the opportunity to service your piece and complete the ticket
To Whom it May Concern, We have received your claim and are currently researching your issue Our goal is to partner with you and come up with a resolution that can create a raving fanI will follow up with you by the close of business today Have a wonderful Day
To whom it may concern,We would like to notify you that we have received your complaintWe will be carefully reviewing your account and following up with all necessary parties to come up with the best resolution for the issue at handThank you for your patience, have a wonderful day
To whom this may concern,
Thank you for contacting us in regards to your concerns, I apologize for any inconveniences you may have experienced along the wayUnfortunately, once an item has been delivered we are unable to provide a refund of any delivered merchandise, per the terms and
conditions on the back of your receipt signed at the time of saleHowever, I would like to offer some assistance, my name is *** and I am the manager of our guest resolution center, my goal is to partner with you and find a resolutionTo better understand what is in the home, and what occurred during delivery, please contact me directly at ###-###-####If I do not answer your call, please leave a message with your availability so I may reach back to you at your best contact number
Hope to hear from you soon,
Miryam C***
To whom it may concern, We have received your complaint and have come to a resolutionAfter careful review of your account it was determined that you were in our Fairfield location on 1/9/at which time you made a purchase under ***-***-***for a Sofa (SKU# ***) and a Loveseat (SKU#
***) which totaled $with the inclusion of the Taxable Delivery Charge and applicable sales taxOf the grand total, $was paid in cash and the remaining $was paid on a Credit/Debit CardOn the date of purchase, you signed the sale receipt (formally accepting all Terms and Conditions) and selected a desired delivery date of 1/15/On 1/15/2017, we honored your desired delivery date at which time the Sofa was refused due to imperfections found with the stitching and an issue with the back, however, the Loveseat was accepted in good condition (formally binding Terms and Conditions), you spoke with a member of our dispatch team to verify the damages and acceptance of one item, and you signed the delivery receiptWe scheduled a redelivery of your Sofa for 1/18/On 1/18/2017, we visited your home again at which time the Sofa was accepted in good condition (formally binding Terms and Conditions), you spoke with a member of our dispatch team to verify that all had gone well, and a new delivery receipt was signedOn this same day, you called into our Customer Care department and stated that the loveseat had a nail protruding from the bottom sideWe scheduled for a technician to visit your home on 1/19/and service the merchandise in accordance with the accepted and binded Terms and ConditionsOn 1/19/2017, you called to cancel the appointment and called in later that day to reschedule to 1/20/On 1/20/2017, the technician was at your home at which time he was able to remove the protruding portion of the nail and hammer the remaining fragment in so that it would not be a hazardHe also submitted a written report which was received by us on 1/23/Upon receiving the report, it was verified that the technician found the merchandise to be unserviceable, and so we submitted paperwork to have both the Sofa and the Loveseat exchangedThe paperwork went through the approval process and was entered into our system, and on 2/3/we reached out to you to schedule your exchangeWe were unable to reach you at a good time over the next few days, however, we were finally able to schedule the exchange for 2/12/On 2/12/2017, you reached out to us to indicate that there was a large ice patch outside of your home and did not feel safe having the delivery team deliver given the weather conditionsYour exchange was postponedWe were unable to reschedule at that time, so we attempted to reschedule on 2/14/and 2/16/We were unable to reach you at a convenient time for you, however, on 2/21/we were schedule the exchange to take place on 3/11/On 3/8/2017, you called into our Customer Care department at which time you stated that you would not be available for the exchange schedule to take place on 3/11/You also inquired about the possibility of keeping the merchandise for a discountYou were contacted later that same day with an offer of accepting the exchange of the Loveseat and Sofa, or receiving a 10% discount to keep the merchandise “as is”, which would void the manufacturer’s warrantyOn 3/10/2017, you stated that you would take the exchange of the merchandise and would call back to schedule the exchangeThe exchange was eventually schedule to take place on 4/15/On 4/15/2017, we visited your home at which time the Sofa was successfully exchanged, however, the new Loveseat had thread-pulling and was not exchangedOn this day, you spoke with a Customer Care representative regarding your dissatisfaction with the merchandiseYou were given the option of either accepting the 10% discount to keep the merchandise “as is” (as the defects were cosmetic and did not inhibit the usability of the merchandise), the option of accepting another exchange, or the option of having the merchandise picked up for a refundAt that time you opted for another exchangeThis exchange has not been completed, however, since then we have attempted to contact you and left a voice message for you to call back to discuss a resolutionAt this time, we are willing to offer a discount of 15% off the merchandise total for you to keep the current merchandise in your homeContrary to our previous offer, this discount will NOT void your manufacturer’s warranty which will be valid for the remainder of the 1-year periodWe are currently awaiting a call back to determine the best course of action based off of your acceptance or refusal of our offerPlease contact a Supervisor named Julio in Customer Care directly (###-###-####) to discuss the proposed resolutionThank you for your time, and have a wonderful day