Complaint: [redacted] I am rejecting this response because: I never removed the law tags from either the mattress and box springThe technician never touched the mattress or moved it, he simply placed the measuring tape on the covers and never looked at the mattress as we requested Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut have one issue with the businesses responseThey state that in fact the furniture is up to SHOWROOM STANDARDSBut when I called and when the technician was here his paperwork states that all couches and chair show no physical damage but the sound is heard from all arm restsThe tech that came to my home to investigate the noise stated there was a way he use to fix the couches but Ashley will no longer pay for it regarding foam sprayAt this point I can not believe that a brand new couch that creaks and makes noises in all arm rest simply fall under the category of THATS THE QUALITY OF THEM AND ITS ACCEPTABLE Thank you Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that my complaint will remain open until such time as the company in fact issues me a credit Regards, [redacted]
To whom this may concern: It appears a refund check has been issued and mailed to the address corresponding to this Revdex.com complaintIf our guest has not received their check, please reply asap so we may issue a stop payment and proceed in sending a new refund check.Best regards, [redacted] [redacted]
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced We checked our records and this customer does not have any open orders with our showroom If the consumer does want to make a purchase with us in the future, please contact me directly so I can arrange a visit with our regional sales manager.Thank you, [redacted] ***
To whom this may concern:I apologize for any inconveniences you are experiencing with Ashley furniture, however due to our terms and conditions on the back of your receipt signed at the time of sale there are no refunds or exchangesPlease refer to the back of your receipt for confirmation Once items are delivered manufacturer warranties apply only
I am rejecting this response because:I have given this busines my phone numbers ( cells or my wife and I the phone numbers of home and office ) I have provided the invoice numbers and dates of delivery to the main office in NJ the place of purchase in [redacted] several times I have been offering everything that ask for and in return I have been spoken to in very rude tones threatened with credit score value drops and basicly hung up on on several accountsI still have a broken sleeper sofa in my house for way to many days I am fully aware of the day that they have to wait to answer and I am sure they will wait the entire in hopes the couch gets further damaged so it becomes my problem There is n way a chain this big with the ego of great furniture be this slow and incompetent to its customers Now it's said they don't know me by name or number that's ok I too can play the game I'll hold as long as possible then discard the couch providing I win with master card and buy a new sofa setAnd to top it all off the one couch that was ok is now starting show signs of distress Once all is over with I will do whatever is possible to spread the word of the poor quality, poor customer service, and horrible craftsmanship of Ashley's product I cureny have a few to the ears of 7,employees at work as well as over thousands of firefighters through social media, and newspapers Maybe now thay will find my info if not thanks for the free couch
To Whom It May Concern:Fabric pilling may be due to a variety of reasons Pilling can be environmental, due to a pet (i.ecat with nails) or related to the actual fabric materials used In some products these variations are considered the beauty of the actual piece Ashley Furniture has replaced this unit as a one time courtesy prior even though the customer's concern is not an actual manufacturing defect per the manufacturer warranty At this point, we were trying to offer the customer additional options to resolve the concern that they have on their item and the customer is not satisfied with those options
To whom this may concern, We appreciate your time and patience, upon review of your account it seems that the two pieces are out of manufactured warrantyHowever, we would like to assist you with the defective piecesWe were able to receive credit for the reclining sofasPlease be aware that you may receive a call from the store to come in for a reselectionIf you do not receive a call, please be aware that there will be a credit on your account for the original merchandise amount and you may go in to the New Rochelle location any day after or on 9/23/Thank you
To Whom It May Concern:Thank you for being a valued Ashley customer Although we cannot extend your warranty, we would be more than happy to assist you with any protection plan concerns If you did not report the issue under the guidelines of the protection plan our group can direct you to specialists that may be able to repair your concern Please reach out to our customer care team and we will be happy to help
Good Morning, We will reach out to the this customer and attempt to resolve their concerns as best as possibleYou can expect a response with resolution shortlyThank you
Good Morning, I can see how this is a frustrating situationA good nights rest is important and we would like be able to assist you in getting thatWe have filed a request with the manufacture to allow us to give the customer a reselectionThe legal law tags have been removed and this makes in very difficult to honor a reselectionAccording to the technicians report the mattress depression is 1/4, we requires a 1/depression and the mattress is clean and free from stainsWe will continue to follow up with the manufacture and keep you updated, you can expect a call from my office by the end of the weekThank you [redacted]
Complaint: [redacted] I am rejecting this response because: Enough with the runaround, this is really unacceptable from Ashley Once again, Ashley is clearly fully aware of these peeling product issues and therefore, should address it by replacing the sofa or providing full refund We purchased this sofa from Ashley and it was sold to us as genuine leather by Ashely and Ashley representative, not the manufacturer and therefore Ashley should respond to us by providing a fair compensation for full refund or equal value credit I am sure there is way Ashely should be able to track down the serial number or process my claim with the product number included on the original invoice we have and have provided to Ashley several times We should not be responsible for your poor and inefficient system of records, your system inability to track back orders older than years is not our responsibility and it’s simply unacceptable and probably another statementWe also provided copies of all the labels included in the sofaIt's really unacceptable that Ashley knowing they have a peeling defect is not taking ownership of this issue and furthermore unable to quickly come to a resolution and provide clients with a replacement item or credit of original value Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have been unable to contact Melanie at her contact information listed ( [redacted] Ext ***) Three messages have not been returned Regards, [redacted]
Our apologies,As you may or may not know, Ashley is a franchise that reports peeling items back to the manufacturerWithout the serial numbers we are unable to send a request for credit back from Ashley corporatePlease see attached forms showing the messages that come up prompting for a serial numberAlso please see the page where we attempted to retrieve the serial number using the original invoice information, but since the order is four years old we are unable to track those serial numbersIn regards to the service, we attempted to order parts however Ashley prompts that there are no parts available for this itemIf you are referring to the five year protection plan services that is a third party company in which you would have to begin a claim with themPlease see attached form of terms and conditions that is signed at the time of saleIf you did purchase a five year protection plan and need the information to begin a claim, or what it is exactly that they cover, please reach out to [redacted] .Thank you
April 24, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on 4/17/Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandiseThe customer made their original purchase in 2014, at which time they also purchased a Year Furniture Protection planThe Protection Plan is provided by a third part company named “ [redacted] .” The customer utilized their extended Protection Plan recently, and as a result, the customer was granted a store credit to replace the damaged furnitureThe customer has moved to a new location since making their original purchase, and unfortunately our delivery teams do not travel that far from our distribution centerThe customer is still able to utilize their credit to purchase new merchandiseHowever, they would be responsible for picking up their items or having the items delivered by a third-party company of their choiceWe regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture Home Store [redacted] ***
To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced Our goal is to delight our customers and in your circumstance we have sent out a specialist who determined that the product is up to manufacturing standards Under the terms and conditions, your product would not be eligible for a return as their is no manufacture defect presentThank you, Melanie
To whom this may concernWe apologize we have not been able to get in contact with you soonerUpon further review of your account, it seems the leather peeling pieces that you have are no longer under manufactured warranty, only the accidental protection planHowever, we would like to assist you with the defective pieces, luckily we were able to submit for a credit for all three pieces once serial numbers were providedPlease be aware that someone from Ashley furniture will give you a call to go back in to the store to reselect, if you do not get a call you could go back in to the store after 9/23/2016, there will be a credit available under your nameAshley furniture appreciates your time and patience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced Our records indicate that we have ordered and shipped a brand new mechanism that will delivered on 3/2/ Our specialist is scheduled to install this new mechanism on 3/5/ Please contact us if there is anything further that we can assist you with.Thanks,Melanie
Complaint: [redacted] I am rejecting this response because: I never removed the law tags from either the mattress and box springThe technician never touched the mattress or moved it, he simply placed the measuring tape on the covers and never looked at the mattress as we requested Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut have one issue with the businesses responseThey state that in fact the furniture is up to SHOWROOM STANDARDSBut when I called and when the technician was here his paperwork states that all couches and chair show no physical damage but the sound is heard from all arm restsThe tech that came to my home to investigate the noise stated there was a way he use to fix the couches but Ashley will no longer pay for it regarding foam sprayAt this point I can not believe that a brand new couch that creaks and makes noises in all arm rest simply fall under the category of THATS THE QUALITY OF THEM AND ITS ACCEPTABLE Thank you Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that my complaint will remain open until such time as the company in fact issues me a credit Regards, [redacted]
To whom this may concern: It appears a refund check has been issued and mailed to the address corresponding to this Revdex.com complaintIf our guest has not received their check, please reply asap so we may issue a stop payment and proceed in sending a new refund check.Best regards, [redacted] [redacted]
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced We checked our records and this customer does not have any open orders with our showroom If the consumer does want to make a purchase with us in the future, please contact me directly so I can arrange a visit with our regional sales manager.Thank you, [redacted] ***
To whom this may concern:I apologize for any inconveniences you are experiencing with Ashley furniture, however due to our terms and conditions on the back of your receipt signed at the time of sale there are no refunds or exchangesPlease refer to the back of your receipt for confirmation Once items are delivered manufacturer warranties apply only
I am rejecting this response because:I have given this busines my phone numbers ( cells or my wife and I the phone numbers of home and office ) I have provided the invoice numbers and dates of delivery to the main office in NJ the place of purchase in [redacted] several times I have been offering everything that ask for and in return I have been spoken to in very rude tones threatened with credit score value drops and basicly hung up on on several accountsI still have a broken sleeper sofa in my house for way to many days I am fully aware of the day that they have to wait to answer and I am sure they will wait the entire in hopes the couch gets further damaged so it becomes my problem There is n way a chain this big with the ego of great furniture be this slow and incompetent to its customers Now it's said they don't know me by name or number that's ok I too can play the game I'll hold as long as possible then discard the couch providing I win with master card and buy a new sofa setAnd to top it all off the one couch that was ok is now starting show signs of distress Once all is over with I will do whatever is possible to spread the word of the poor quality, poor customer service, and horrible craftsmanship of Ashley's product I cureny have a few to the ears of 7,employees at work as well as over thousands of firefighters through social media, and newspapers Maybe now thay will find my info if not thanks for the free couch
To Whom It May Concern:Fabric pilling may be due to a variety of reasons Pilling can be environmental, due to a pet (i.ecat with nails) or related to the actual fabric materials used In some products these variations are considered the beauty of the actual piece Ashley Furniture has replaced this unit as a one time courtesy prior even though the customer's concern is not an actual manufacturing defect per the manufacturer warranty At this point, we were trying to offer the customer additional options to resolve the concern that they have on their item and the customer is not satisfied with those options
To whom this may concern, We appreciate your time and patience, upon review of your account it seems that the two pieces are out of manufactured warrantyHowever, we would like to assist you with the defective piecesWe were able to receive credit for the reclining sofasPlease be aware that you may receive a call from the store to come in for a reselectionIf you do not receive a call, please be aware that there will be a credit on your account for the original merchandise amount and you may go in to the New Rochelle location any day after or on 9/23/Thank you
To Whom It May Concern:Thank you for being a valued Ashley customer Although we cannot extend your warranty, we would be more than happy to assist you with any protection plan concerns If you did not report the issue under the guidelines of the protection plan our group can direct you to specialists that may be able to repair your concern Please reach out to our customer care team and we will be happy to help
Good Morning, We will reach out to the this customer and attempt to resolve their concerns as best as possibleYou can expect a response with resolution shortlyThank you
Good Morning, I can see how this is a frustrating situationA good nights rest is important and we would like be able to assist you in getting thatWe have filed a request with the manufacture to allow us to give the customer a reselectionThe legal law tags have been removed and this makes in very difficult to honor a reselectionAccording to the technicians report the mattress depression is 1/4, we requires a 1/depression and the mattress is clean and free from stainsWe will continue to follow up with the manufacture and keep you updated, you can expect a call from my office by the end of the weekThank you [redacted]
Complaint: [redacted] I am rejecting this response because: Enough with the runaround, this is really unacceptable from Ashley Once again, Ashley is clearly fully aware of these peeling product issues and therefore, should address it by replacing the sofa or providing full refund We purchased this sofa from Ashley and it was sold to us as genuine leather by Ashely and Ashley representative, not the manufacturer and therefore Ashley should respond to us by providing a fair compensation for full refund or equal value credit I am sure there is way Ashely should be able to track down the serial number or process my claim with the product number included on the original invoice we have and have provided to Ashley several times We should not be responsible for your poor and inefficient system of records, your system inability to track back orders older than years is not our responsibility and it’s simply unacceptable and probably another statementWe also provided copies of all the labels included in the sofaIt's really unacceptable that Ashley knowing they have a peeling defect is not taking ownership of this issue and furthermore unable to quickly come to a resolution and provide clients with a replacement item or credit of original value Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have been unable to contact Melanie at her contact information listed ( [redacted] Ext ***) Three messages have not been returned Regards, [redacted]
Our apologies,As you may or may not know, Ashley is a franchise that reports peeling items back to the manufacturerWithout the serial numbers we are unable to send a request for credit back from Ashley corporatePlease see attached forms showing the messages that come up prompting for a serial numberAlso please see the page where we attempted to retrieve the serial number using the original invoice information, but since the order is four years old we are unable to track those serial numbersIn regards to the service, we attempted to order parts however Ashley prompts that there are no parts available for this itemIf you are referring to the five year protection plan services that is a third party company in which you would have to begin a claim with themPlease see attached form of terms and conditions that is signed at the time of saleIf you did purchase a five year protection plan and need the information to begin a claim, or what it is exactly that they cover, please reach out to [redacted] .Thank you
April 24, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Rd Building A, Suite Hamilton, NJ Re: [redacted] Case: [redacted] To whom this may concern: Thank you for contacting our Customer Care Corporate Office regarding case # [redacted] received on 4/17/Ashley furniture has thoroughly reviewed the complaints submitted and accompanying materials, in which the guest argues for the replacement of their merchandiseThe customer made their original purchase in 2014, at which time they also purchased a Year Furniture Protection planThe Protection Plan is provided by a third part company named “ [redacted] .” The customer utilized their extended Protection Plan recently, and as a result, the customer was granted a store credit to replace the damaged furnitureThe customer has moved to a new location since making their original purchase, and unfortunately our delivery teams do not travel that far from our distribution centerThe customer is still able to utilize their credit to purchase new merchandiseHowever, they would be responsible for picking up their items or having the items delivered by a third-party company of their choiceWe regret this may not be the response our guest hoped to receive; however, if he/she is willing to accept this as a resolution, please contact our customer care center at ###-###-####Once again, thank you for contacting our Customer Care Corporate Office in Edison and allowing Ashley an opportunity to respond Respectfully submitted, Factory Direct Enterprises LLCd/b/a Ashley Furniture Home Store [redacted] ***
To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced Our goal is to delight our customers and in your circumstance we have sent out a specialist who determined that the product is up to manufacturing standards Under the terms and conditions, your product would not be eligible for a return as their is no manufacture defect presentThank you, Melanie
To whom this may concernWe apologize we have not been able to get in contact with you soonerUpon further review of your account, it seems the leather peeling pieces that you have are no longer under manufactured warranty, only the accidental protection planHowever, we would like to assist you with the defective pieces, luckily we were able to submit for a credit for all three pieces once serial numbers were providedPlease be aware that someone from Ashley furniture will give you a call to go back in to the store to reselect, if you do not get a call you could go back in to the store after 9/23/2016, there will be a credit available under your nameAshley furniture appreciates your time and patience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced Our records indicate that we have ordered and shipped a brand new mechanism that will delivered on 3/2/ Our specialist is scheduled to install this new mechanism on 3/5/ Please contact us if there is anything further that we can assist you with.Thanks,Melanie