Finicity

Complaint: [redacted] I am rejecting this response because: Mvelopes is saying that it is a problem on their side and not my bank and they are still trying to work on itMvelopes stated that they has been very busy as they have acquired many of their competitors business and they are too busy and don't have enough trained peopleI have another call scheduled on Thursday but as on 3/my account is still not fixed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The business trouble shooting team has contacted me a couple times , but my problem has still not been resolved, and they are telling me that it may take another weekI would like Revdex.com to stay informed and involved, until I know whether the problem actually gets fixed or not Sincerely, [redacted]

Renee, from our Resolution department tried to reach out to Douglas and Ami with no successRenee did leave a voice mail and email that the Money4Life Coaching agreement has been cancelled and all debts forgiven

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] from our Resolution team was able to speak to [redacted] There has been a death in her family and she is going through a hard time trying to hold the family together [redacted] cancelled [redacted] 's contract and invited her back into the program when she is ready Client was happy with the outcome

Renee, from our Resolution Department tried to call [redacted] yesterday but was unsuccessful speaking to her liveSo, she left a voice mail and sent a email explaining that she has cancelled her agreement and that she has no further debt or obligation with the Money4Life Coaching or UAS, which is our billing partner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jolynn S [redacted]

Because she requested that she did not want to be called by us, we are not able to reach out to her so we have decide to cancel her agreement and refund her what she has paid, in the total sum of $and not the amount she is request

Carlos from our billing department spoke with [redacted] this morningHe explained about our coaching program fees, what the monthly fee of $ [redacted] covers, and that after financial coaching is done customer must pay $monthly for Premier Mvelopes online toolCustomer wasn't aware of post-financial coaching termsHe never received a copy of his contract on the day he signed up therefore he never was aware of the automatic enrollment post-coaching We have submitted a refund request with Universal, who is our billing partner, for the amount of $***We also give them Year of Free Mvelopes Premier as a courtesy

We are still working with [redacted] to resolve this issue as quickly as possible

[redacted] was in full contract status and past her rescission period according to her contract and the recorded phone calls ***, our resolution specialist listen to [redacted] notified the client as a courtesy that we have forgiven the cancellation fee and have cancelled her coaching contract agreement with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ethan B***

As a courtesy, we have cancelled his account and refunded what he has paid

Rebecca from my Troubleshooting department was able to speak to ***She will be taking ownership of the issue until it's resolved [redacted] decided to keep her account

Renee from our Resolution Deptjust spoke with [redacted] He has agreed to except the total of $ [redacted] to settle his caseRenee, also explained to him his Mvelope's Account with us will also be cancelledHe was in agreement to this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me when the refund is received Sincerely, [redacted]

Revdex.com: I reviewed the email and message from Rebecca and spoke to my bank this afternoon; the bank noted that the pending charge was dropped (possibly a test charge from when it tried to charge through but couldn't?) Anyway, the charge appears to have been dropped and because it didn't go through they aren't charging me an overage feeI consider the issue resolved, assuming mVelopes deletes my payment info so this doesn't happen again Sincerely, [redacted]

Renee from out Resolution Team spoke with [redacted] and the reason why she was bill was because she didn't cancel before the auto payment occurredRenee decided to give her a full refund which was processed on May 5th

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Douglas F*

Complaint: [redacted] I am rejecting this response because:Rebecca said she has many crazy clients and is too busyRebecca will call me next Monday after she gathers information on what the problem isMvelopes still has not told me the problem or the time frame to fix itThere was no conversation from Mvelopes about closing my account or a refundMveoples will not tell me if it is their problem or if my bank is the problem and who needs to fix itI have been told both waysThey only reason Rebecca even talked to me today is because I refused to get of the live chat help until I was able to speak to someone about my problem Rebecca is only technical supportI haven't not been able to talk with management staff about the problem I have had with contacting them about getting my problem fixed and how the staff at Mvelopes did not use my number on fileThey used a wrong number given by one of the Mvelopes employees and then they would not call me back to todayI have all of this in emails as documentationIt seems that even thought I have paid the required amount Mvelopes does not feel that my business is worth them providing the support they promise Sincerely, [redacted] ***