Finicity

Renee from our Resolution team tried to contact *** but unfortunately had to leave a voice mail and email saying that we will be refunding the amount of $

Complaint: ***
I am rejecting this response because: Not working and updating
Sincerely,
*** ***

Renee from our Resolution department was able to contact JolynnWe forgave her cancellation fee even though she was willing to pay itJolynn was happy with the outcome

Renee from our Resolution Department tried to call her but was unsuccessful reaching her so Renee sent a email saying that cancellation fee has been forgiven and that we will be refunding her $as requested

Renee from our Resolution department tried to reach *** live but unfortunately was unsuccessfuShe did leave a voicemail and sent an email to *** letting her know she is now cancelled from our program as requestedShe also let her know she has no further debt with Money4LIfe or UAS our contract
and billing partner

Yesterday, we tried to reach out to *** with no success so we left her a voice mail and email asking for a clarification about what specific fee she is referringWe are still waiting on a reply

Bill from our Resolution Department tried to call *** times and left him a voice mail so Renee from the same department sent him a email to let him know as a courtesy, we are waving the cancellation fee and refunding any money he has paid for the program

The amount of $shown on that attached letter means, this is what you will pay as the totalBecause you declined the agreement during our confirmation, which is recordedUAS cannot charge you that overtimeAs of yesterday, we submitted the refund for $and $Average turn around time is about to business days

Renee from our Resolution Department left *** two voice mail on June 2nd and June She is still waiting to hear back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Renee from our Resolution department was able to speak to *** and both agreed to half the refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Renee from our Resolution Team spoke with *** and explained that this program is a subscrition based serviceAs a subscription base service, we can not cut the clients account off at the end of the month, or he and all customes would loose important data (banking transactions) Renee gave
*** an example like the Cell phone companies.The sales consultant speaking with the client was in compliance, and they explained billing was month-to-monthTherefore, the client was responsible for the amount to which he was billed.But as a courtesy, after trying to reason with the gentleman and feeling his pain, she elected to give the client a full refund, and confirmed to the client via email

Rebecca, who is my troubleshooting specialist spoke to *** and let her know that she had escalate this to the highest tier and she will take ownership of the issue, till it is resolved. She offered to walk her through importing transactions*** said she could do it
herself. Rebecca sent an email to ***, so she could correspond with Rebecca if she had any other issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Marissa from my troubleshooting team was able to reach *** and scheduled a meeting for tomorrow

Complaint: ***
I am rejecting this response because:
My account is still not workingMvelopes idea of working on it is calling me once a week to say its still not workingIt has been almost four months since the problem startedThey will not give me a time frame of when it will be fixedI think they are just saying the are working on it but I have no proof that they are and since the account is still broken it doesn't seem that it is their priorityThey seem to be just words.I am wondering if the Revdex.com will put this on their file that my account is still not working
Sincerely,
*** ***

Renee from our Resolution Department spoke to ***We have agreed to refund her the requested amount of $and forgiven the cancellation fee*** was happy with the outcome

Rebecca has a follow up meeting with *** today and will update her

We have decided to refund [redacted] $95.00 and downgrade her account to a free Basic account.