Finicity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Jerry tried to call [redacted] today but when the person picked up, they only spoke Spanish. Jerry asked if he can speak to [redacted] and that person just said a sentence in Spanish and hung up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when the refund is received.
Sincerely,
[redacted]

Renee, from our Resolution Department tried several times to call Helen with no success. She did leave a voice mail and sent her an email letting her know that her contract has been cancelled and we have forgiven her cancellation fee.

Complaint: [redacted]
I am rejecting this response because:I was at work at the time she called,as soon I got off work I called her back,they told me she will call me back and I haven't heard from her at all.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lewis [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Renee from out Resolution Department tried to call her but unfortunately just got a voice mail which she left her a message and sent her a email. [redacted] was only charged $118.95 for the coach program. $59.00 was for the setup fee and the $59.95 was from UAS for the coaching program. We have...

canceled her agreement and refunded what we charged her.

Renee, from our Resolution department tried to reach out to Douglas and Ami with no success. Renee did leave a voice mail and email that the Money4Life Coaching agreement has been cancelled and all debts forgiven.

[redacted] from our Resolution team was able to speak to [redacted]. There has been a death in her family and she is going through a hard time trying to hold the family together.  [redacted] cancelled [redacted]'s contract and invited her back into the program when she is ready.  Client was happy...

with the outcome.

Renee from out Resolution Team spoke with [redacted] and the reason why she was bill was because she didn't cancel before the auto payment occurred. Renee decided to give her a full refund which was processed on May 5th.

[redacted]'s account is still working and he has a meeting with Marissa on Monday.

Complaint: [redacted]
I am rejecting this response because:This close out statement is not 100% true – “William from our Resolution Department had a great conversation with [redacted]. We have cancelled the coaching agreement and forgave the cancellation fee.  [redacted] would like to try the Mvelopes tool on his own for 90 days.  If he feels that he needs us, at this point then [redacted] will come back to the coaching program and we will wave the set up fee.  [redacted] stated he will be cancelling the complaint and is happy with the outcome.”  The tool or program “Mvelopes” is not the problem – the coaching was the problem.  I was paying for the coaching and I am no longer interested in continuing – even after 90 days of working with the software on my own.  William and I had a cordial conversation but he continued to try and push more coaching sessions on me as the resolution – this makes no sense at all.  If the coaching is the problem then how would more coaching resolve the issue?  He touted it as “free coaching” but told me that I would continue paying.  I am just as dissatisfied today as I was 11 months and 11 payments ago when they first told me that I could not cancel because I was under contract.  They are refusing to refund anything.  The “90 days” was me stating that I could work with the software for 90 days on my own and be more effective that I was under their coaching offer.  This is not a satisfactory closing of this case and I am not happy with the outcome.  Unresolved.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have already talk to Renee about the matter.  We have already solve the problem.Sincerely,
[redacted]

Renee from our Resolution Team has contacted Ethan a few times in the last few weeks. Twice Ethan had decided to move forward.  As a courtesy Money4Life will forgive the cancellation fee.  The coaching program and contract will also be cancelled.

Rebecca again tried to call her with no success but did leave a voice mail and email to find a time sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Douglas F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Renee from our Resolution team unfortunately wasn't able to reach [redacted] so she left a voice mail and email letting him know that she will be canceling his contract and refunding him the $59.00.

As a courtesy, we have cancelled his account and refunded what he has paid.