Finicity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when the refund is received.
Sincerely,
[redacted]

Jerry tried to call [redacted] today but when the person picked up, they only spoke Spanish. Jerry asked if he can speak to [redacted] and that person just said a sentence in Spanish and hung up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Renee, from our Resolution Department tried several times to call Helen with no success. She did leave a voice mail and sent her an email letting her know that her contract has been cancelled and we have forgiven her cancellation fee.

Complaint: [redacted]
I am rejecting this response because:I was at work at the time she called,as soon I got off work I called her back,they told me she will call me back and I haven't heard from her at all.
Sincerely,
[redacted]

Renee from out Resolution Department tried to call her but unfortunately just got a voice mail which she left her a message and sent her a email. [redacted] was only charged $118.95 for the coach program. $59.00 was for the setup fee and the $59.95 was from UAS for the coaching program. We have...

canceled her agreement and refunded what we charged her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lewis [redacted]

[redacted]'s account is still working and he has a meeting with Marissa on Monday.

Renee, from our Resolution department tried to reach out to Douglas and Ami with no success. Renee did leave a voice mail and email that the Money4Life Coaching agreement has been cancelled and all debts forgiven.

[redacted] from our Resolution team was able to speak to [redacted]. There has been a death in her family and she is going through a hard time trying to hold the family together.  [redacted] cancelled [redacted]'s contract and invited her back into the program when she is ready.  Client was happy...

with the outcome.

Renee from out Resolution Team spoke with [redacted] and the reason why she was bill was because she didn't cancel before the auto payment occurred. Renee decided to give her a full refund which was processed on May 5th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have already talk to Renee about the matter.  We have already solve the problem.Sincerely,
[redacted]

Renee from our Resolution Team has contacted Ethan a few times in the last few weeks. Twice Ethan had decided to move forward.  As a courtesy Money4Life will forgive the cancellation fee.  The coaching program and contract will also be cancelled.

Complaint: [redacted]
I am rejecting this response because:This close out statement is not 100% true – “William from our Resolution Department had a great conversation with [redacted]. We have cancelled the coaching agreement and forgave the cancellation fee.  [redacted] would like to try the Mvelopes tool on his own for 90 days.  If he feels that he needs us, at this point then [redacted] will come back to the coaching program and we will wave the set up fee.  [redacted] stated he will be cancelling the complaint and is happy with the outcome.”  The tool or program “Mvelopes” is not the problem – the coaching was the problem.  I was paying for the coaching and I am no longer interested in continuing – even after 90 days of working with the software on my own.  William and I had a cordial conversation but he continued to try and push more coaching sessions on me as the resolution – this makes no sense at all.  If the coaching is the problem then how would more coaching resolve the issue?  He touted it as “free coaching” but told me that I would continue paying.  I am just as dissatisfied today as I was 11 months and 11 payments ago when they first told me that I could not cancel because I was under contract.  They are refusing to refund anything.  The “90 days” was me stating that I could work with the software for 90 days on my own and be more effective that I was under their coaching offer.  This is not a satisfactory closing of this case and I am not happy with the outcome.  Unresolved.[redacted]

Rebecca again tried to call her with no success but did leave a voice mail and email to find a time sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Douglas F[redacted]

Renee from our Resolution team unfortunately wasn't able to reach [redacted] so she left a voice mail and email letting him know that she will be canceling his contract and refunding him the $59.00.

As a courtesy, we have cancelled his account and refunded what he has paid.