Finicity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Mvelopes is saying that it is a problem on their side and not my bank and they are still trying to work on it. Mvelopes stated that they has been very busy as they have acquired many of their competitors business and they are too busy and don't have enough trained people. I have another call scheduled on Thursday but as on 3/14 my account is still not fixed.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Renee spoken to [redacted] and let her know she is now cancelled.  Renee also told her, she will be refunded her set up fee.  Client was happy with the outcome and has agreed to pull her complaint.

Renee from our Resolution Dept. just spoke with [redacted].  He has agreed to except the total of $[redacted] to settle his case. Renee, also explained to him his Mvelope's Account with us will also be cancelled. He was in agreement to this.

Rebecca did call her yesterday and left her a voicemail on Call 2016-03-30 11:45:34. She also sent a email explain she called, which included our number. She new she called the right number because the voice recording said her name. Today, she will try again to reach out to her. [redacted] could also call our number at ###-###-####.

Renee from our Resolution Department was able to get a hold of [redacted]. We have agreed to refund all money she has paid into the program. As a courtesy we have forgiven her cancellation fee. [redacted] has no further debt or obligation to Money4Life Coaching or UAS, our contract and billing partner.

Complaint: [redacted]
I am rejecting this response because: The business trouble shooting team has contacted me a couple times , but my problem has still not been resolved, and they are telling me that...

it may take another week. I would like Revdex.com to stay informed and involved, until I know whether the problem actually gets fixed or not.
Sincerely,
[redacted]

I'll be having Rebecca from our troubleshooting department to reach out to her to look into this.

Rebecca had an follow-up appointment today with [redacted] but unfortunately she wasn't available and she left her a voice mail. She will try again later.

Complaint: [redacted]
I am rejecting this response because: I do not have a message on either of my phones.  Not any record of missed calls on caller ID.  I did not receive any email, and I've checked my spam and deleted messages.I'm not going to call your 866 number and get transferred around.  The whole reason I filed this complaint is because I had to contact you every day for nearly a month, and my account still does not work.  This is a waste of valuable time and did not work.  Please contact me when you are available to assist.Perhaps you'd better check your records and verify you are using my actual information.  My user id is [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ethan B[redacted]

Renee from our Resolution team tried to reaching out to [redacted] for the last two days by phone and email and still no response. [redacted] spoke with Renee's employee, William, on 7/13/15 and on a recorded phone call and made the decision to move forward in the program. [redacted] wanted to have a strong...

financial future.On 7/15/15, the client was having trouble getting her bank account connected. Her coach scheduled a Troubleshooting appt on 7/17/15 with Jerry. Jerry successfully added their Harleysville State Bank account with no issues. Client then proceeded with 6 other coaching sessions, since then. There were 4 other appointments scheduled, but for one reason or another, [redacted] canceled and rescheduled.Since the last Troubleshooting appointment with Jerry we have no record of further trouble with [redacted] being able to use Mvelopes.[redacted] has received all services the contract promises. Renee finds no reason to give [redacted] back any type of refund. Mvelopes will wave the cancellation fee of $234.33 as a courtesy and cancel this clients coaching program and contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jolynn S[redacted]

Renee, from our Resolution Department tried to call [redacted] yesterday but was unsuccessful speaking to her live. So, she left a voice mail and sent a email explaining that she has cancelled her agreement and that she has no further debt or obligation with the Money4Life Coaching or UAS, which is our...

billing partner.

Renee from our Resolution department was able to speak to [redacted]. Renee worked through the issue [redacted] was having and Renee gave [redacted] extra coaching session for her troubles. [redacted] is now happy and moving forward in the coaching program.

Because she requested that she did not want to be called by us, we are not able to reach out to her so we have decide to cancel her agreement and refund her what she has paid, in the total sum of $358.75 and not the amount she is request.

Revdex.com:
I reviewed the email and message from Rebecca and spoke to my bank this afternoon; the bank noted that the pending charge was dropped (possibly a test charge from when...

it tried to charge through but couldn't?) Anyway, the charge appears to have been dropped and because it didn't go through they aren't charging me an overage fee. I consider the issue resolved, assuming mVelopes deletes my payment info so this doesn't happen again.
Sincerely,
[redacted]

Rebecca tried to call her a few time and left a voice mail and email. She will try again next week.