Firestone Complete Auto Care

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I just need you to call me so I can refund your money

Our salesperson asked the customer to come in on Friday 1/2/15, as the factory offer on the vehicle she was interested in (a Acura RDX) was expiring that dayThe customer arrived on Saturday 1/3/and was told the deal could no longer be honored as the offer had expiredPlease see the attached Acura bulletin regarding the vehicle she was interested in Our Client Relations Manager reached out to her with an e-mail as well

This Office represents The Hearst Corporation and your e-mail of July **, concerning the subscription of [redacted] to House Beautiful magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the subscription order that was entered through a sweepstakes, has been cancelled [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list We apologize for the inconvenience If you need further assistance, please feel free to contact me directly Sandra B [redacted] / Hearst Corporation/ Office of General Counsel/ [redacted] Floor [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I will accept it Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIn the future, I deeply recommend that everyone be careful of ever providing your financial information to Hearst Corpfor any paymentsPay by check instead Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of the email correspondence I had with Acura of EscondidoOn Friday, January at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January to closeThis is highlighted below in red:Lucy: I have a smoking deal for you on an AWD RDX With the $due at signing that you mentioned, I can offer this vehicle to you on a 36-month lease, with 10,miles per year, for the incredibly low payment of only $plus tax! That’s lower than the previous price you were quoted for a 2WD Please let me know if you will be here in the morning to complete the deal His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on SaturdayThat prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the dealAll of these correspondences are documented in the attached email chain [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentivePer the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contractTo provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA Regards, Lucy Curtin

This Office represents The Hearst Corporation and your e-mail of September **, concerning the subscription of [redacted] to Car and Driver magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the subscription order that was entered through a sweepstakes, has been cancelled and [redacted] may disregard any further invoices that he may receiveYour current paid subscription expired with the September issue We apologize for the inconvenience If you need further assistance, please feel free to contact me directly.Sandra B [redacted] / Hearst Corporation/ Office of General Counsel/ [redacted]

This Office represents The Hearst Corporation and your e-mail of June *, concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the automatic renewal order that was entered for this account has been cancelled [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list We apologize for the inconvenience If you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] [redacted] [redacted]

We are in receipt of [redacted] rejection As previously stated, we have removed [redacted] ’s name and address from all promotions Sandra B [redacted] / Hearst Corporation/ Office of General Counsel/ [redacted] *** [redacted] *** [redacted] [redacted] [redacted]

This Office represents The Hearst Corporation and your e-mail of March **, concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the automatic renewal subscription order that was entered for this account has been cancelled [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list We apologize for the inconvenienceIf you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] [redacted] [redacted]

In response to complaint # [redacted] : With regards to Ms [redacted] ’s question about Pedersen Toyota releasing personal information we have attached Pedersen Toyota’s privacy notice that was reviewed and signed by Ms [redacted] at the time of purchase that articulates our policies Regarding the missing paperwork (We Owe) Ms [redacted] states they did not receive, Pedersen verified that a copy was provided at time of delivery In addition, the Mr [redacted] requested an additional copy on August that Pedersen provided via a fax as well as a mailed copy of the document We have also attached a copy of that signed document to this response for Ms [redacted] Pedersen Toyota has continued to try on multiple occasions to schedule the work that has been promised and has been unsuccessful in getting the [redacted] ’s to bring the vehicle in for the work needed We have offered multiple solutions to help Ms [redacted] including going to Wyoming to pick up the vehicle, drop off a rental car and then to deliver it upon completion In addition, while the “We Owe” document states the work must be completed within days of the purchase we will make an exception to that as long as we can get the work completed within days from the time of this response Pedersen again would like to emphasize we will be as flexible as possible in completing the work promised in whatever way is the most convenient for Ms [redacted] Pedersen again wishes Ms [redacted] the best of luck in the future and welcomes Ms [redacted] to contact Pedersen directly with any additional questions, concerns or to schedule the work that needs to be completed

This Office represents The Hearst Corporation and your e-mail of September **, concerning an [redacted] gift card that was offered to [redacted] , has been referred to me for reply Please be advised that we do not have that promotion and [redacted] was given this information in error We apologize for the inconvenience and would like to offer her a one year subscription to one of our magazines Following is a list of Hearst magazines: Car & Driver Country Living Cosmopolitan Elle Décor Elle Food Network Good Housekeeping Harper’s Bazaar House Beautiful HGTV Seventeen Marie Claire O, The Oprah Magazine DrOzPopular Mechanics Redbook Road & Track Town & Country Veranda Woman’s Day` If you need further assistance, please feel free to contact me directlySandra B [redacted] / Hearst Corporation/ Office of General Counsel/ [redacted] [redacted] [redacted]

This Office represents The Hearst Corporation and your e-mail of August **, concerning the subscriptions of Robert MB [redacted] to Marie Claire and Good Housekeeping magazines, which are published by Hearst Magazines, has been referred to me for reply Please be advised that the automatic renewal for Good Housekeeping was cancelled by a telephone request on August **, and a full refund of $was processed The Marie Claire subscription has also been cancelled and a refund of $was processed on August **, According to our records, the Good Housekeeping order was placed via the internet on November **, and it included automatic renewal The order for Marie Claire was also placed via the internet on February *, Both were placed using the e-mail address [redacted] We apologize for the inconvenience If you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] *** [redacted]

We are in receipt of [redacted] request Please be advised that [redacted] does not owe any money for this subscription

This Office represents The Hearst Corporation and your e-mail of December *, concerning the subscription of [redacted] to Elle magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that we have removed [redacted] ’s name, address and email address from all promotions If [redacted] continues to receive emails, we would need to see a copy of what he is receiving so we can investigate further We apologize for the inconvenience If you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] [redacted] [redacted]

This Office represents The Hearst Corporation and your e-mail of December **, concerning the subscription of [redacted] to Marie Claire magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the subscription order that was entered for this account has been cancelled [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list No credit card information was providedWe apologize for the inconvenienceIf you need further assistance, please feel free to contact me directlySandra Brookhouse/ Hearst Corporation/ Office of General Counsel/ [redacted] ***/ Tel: ###-###-####/ Fax: ###-###-####/ [redacted]

This Office represents The Hearst Corporation and your e-mail of March *, concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the automatic subscription order that was entered for this account has been cancelled [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list We apologize for the inconvenienceIf you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] ***/ Tel: ###-###-####/ Fax: ###-###-####/ [redacted]

This Office represents The Hearst Corporation and your e-mail of January *, concerning the subscription of [redacted] to Elle Décor magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the subscription order, which was placed through the ELLE DECOR BERNHARDT SWEEPSTAKES WIN NOPATCH, provided the following language: “If you’d prefer to enter the sweepstakes without getting a free trial, click here” (see attached landing page) Instead, [redacted] entered the sweepstakes with the trial subscription We have cancelled the subscription order [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list We are unable to find a Woman’s Day subscription under her name and address We apologize for the inconvenience If you need further assistance, please feel free to contact me directly [redacted] [redacted] [redacted] [redacted] [redacted]