Firestone Complete Auto Care

This Office represents The Hearst Corporation and your e-mail of April **, concerning the subscription of *** *** to Food Network magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order for this account
has been cancelled *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenienceIf you need further assistance, please feel free to contact me directlySandra B***/ Hearst Corporation/ Office of General Counsel/ *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received my refund and am satisfied with that. I would like for the Hearst Corporation to justify taking this money without my authorization by showing me where I consented to "automatic renewal." I would never have done that. Thank you,*** ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This Office represents The Hearst CorporationYour Revdex.com complaint of January **, 2017] regarding unwanted promotional emails from Hearst Magazines, including Elle Magazine, has been referred to me for reply. I have researched this issue, and can confirm that *** ** ***
at *** has now been removed from any future Hearst Magazines email promotions. We apologize for any inconvenience that may have been caused. If you need further assistance, please feel free to contact me directlySandra Brookhouse/ Hearst Corporation/ Office of General Counsel* *** *** *** *** * *** *** *** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of August *, concerning the subscription of *** ** *** to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was
entered through a sweepstakes, has been cancelled The September issue will be the last issue that *** *** will receive. *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenienceIf you need further assistance, please feel free to contact me directly*** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I have received a refund for the subscriptions thank youI am a little confused tho as to who ordered these magazine's in the 1st place I never put in an online order for these subscriptions likeI said before the only magazine I ever ordered was *** *** magazine that I ordered through *** for $But I never agreed to an automatic renewal nor did I order any of the other magazines
Sincerely,
*** ***

This Office represents The Hearst Corporation and your e-mail of December **, concerning the subscription of Leona Johnson to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order, which was placed
through the “*** * *** *** - COUNTRY LIVING CMA AWARDS SWEEP”, provided the following language: “If you’d prefer to enter the sweepstakes without getting a free trial, click here”. Instead, *** *** entered the sweepstakes with the trial subscription. We cancelled the subscription order on December **, and removed her name, address and email address from all promotions. *** *** may disregard any further invoices that she may receive and her credit rating will not be affected. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly. *** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of December *, concerning the subscription of *** ** *** to Redbook magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered
through Hard Rock Hotel Riviera Maya Sweepstakes, has been cancelled *** ***, may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly *** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

Please be advised that the subscription order that was entered through a sweepstakes, has been cancelled*** *** may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If
you need further assistance, please feel free to contact me directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This Office represents The Hearst Corporation and your e-mail of May *, concerning the subscription of *** *** *** to *** magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the renewal n order that was entered for this account
has been cancelled *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing lists A full refund was process to her credit card on May *, We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.*** ***/ Hearst Corporation/ *** ** *** ***/ *** *** *** *** * *** *** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

This Office represents The Hearst
Corporation and your e-mail of June **, concerning the gift subscription
of *** ** *** to *** magazine, which is published by Hearst Magazines,
has been referred to me for reply. Please be advised that the gift
subscription order has been
cancelled *** *** may disregard any
further invoices that she may receive and her name and address have been
removed from our promotional mailing list. We apologize for the
inconvenience
If you need further assistance,
please feel free to contact me directly
Sandra B***/ Hearst Corporation/ Office of General
Counsel/ *** *** *** *** * *** ***
*** *** ** ***/ Tel: ###-###-####/ Fax:
###-###-####/ ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Yes thank youSo simpleIt all could have been resolved quickly and easily by that first supervisor I spoke with but she was so unprofessional, ignorant and rudeI hope she will he informed she was wrong and get the proper training that she needs so she can handle herself properlyNo customer should be treated in that mannerEspecially over something that was so easy to resolve

This Office represents The Hearst Corporation and your email of July **, concerning *** ** ***s’ request to be removed from Elle magazine email list, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that we have removed his email address
from the system. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly Sandra B***/ Hearst Corporation/ Office of General Counsel/ *** *** *** *** * *** *** *** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I agree that an internal discussion with *** to understand intent is the right managerial action from a dealership perspective However, from the email thread provided in my previous reply, it is clear that an offer was made in writing and that it was a deal that was set to be closed on Saturday, January Regardless of whether the intent was a mistake or a lie, an agreement was breached and I expect a resolution for that breachI will give you until Thursday to speak with *** but I do not see how the intent of the action changes the result that an agreement was breached.
Regards,
*** ***

This Office represents The Hearst Corporation and your e-mail of February **, concerning the subscription of *** ** *** ** *** ***, House Beautiful and Veranda magazines, which are published by Hearst Magazines, has been referred to me for reply. Please be advised that ***
*** received the subscription renewal invoices because her original order forms stated that the subscription would be part of the Continuous Service Program and that she would accordingly be invoiced for the following year’s subscription. The original subscription order for Elle Décor was ordered through the internet and charged to the credit card that was provided. This was automatically renewed on February 4, and her credit card was charged. Her subscription was cancelled on February *, and a full refund of $was issued to her credit card. *** ***’s paid subscription to House Beautiful was ordered on April **, 2015. We have removed this order from automatic renewal and she is paid through the May issue. *** *** also has a paid subscription to Veranda magazine which was ordered on November **, and a credit card payment received on December **, 2015, we have also removed it from automatic renewal. Her paid subscription will expire with the November/December issue. *** *** may disregard any further invoices she may receive and her name and address have been removed from our promotional mailing list. We apologize for any inconvenience If you need further assistance, please feel free to contact me directly Sandra Brookhouse/ Hearst Corporation/ Office of General Counsel/ *** *** *** *** * *** ***
*** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

Revdex.com:
in reference to complaint ID ***, the matter has been resolved
Sincerely,
*** ***
was finally able to cancel subscription on their website, thanks

This Office represents The Hearst Corporation and your e-mail of February *, 2016 concerning the subscriptions of [redacted] to O, The Oprah Magazine, Food Network and Marie Claire magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be...

advised that your subscriptions orders for Food Network and Marie Claire were received through an independent sales agencies.  We have no credit card information on file for either magazine as all orders have been placed through the agencies.  We have suspended service on this account, but your request for cancellation and refund must be made to the agency itself.  O, The Oprah Magazine resulted from a sweepstakes entry and it has been cancelled.  No payment was received for this order.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We show Food Network magazine and Marie Claire each have two agency orders.  The agencies information are as follows: M2 Media Group, 1[redacted] (for Food Network and Marie Claire); [redacted]; Tel: ###-###-#### (Food Network only); and Synapse, East Building, [redacted], Tel: ###-###-####, [redacted] (Marie Claire only).  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.     Sandra B[redacted]

I just need you to call me so I can refund your money.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.