Firestone Complete Auto Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. "[redacted]...

[redacted] "
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail April **, 2017 concerning the subscription of [redacted] to *, The Oprah magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered...

through “Oprah Sweeps Layer $100KCS Dream Vacation sweepstakes” was cancelled April **, 2017.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.     Sandra B[redacted]/ Hearst Corporation/  [redacted]  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I will accept it. 
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of August **, 2015 concerning the subscriptions of Robert M. B[redacted] to Marie Claire and Good Housekeeping magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic...

renewal for Good Housekeeping was cancelled by a telephone request on August **, 2015 and a full refund of $14.97 was processed.   The Marie Claire subscription has also been cancelled and a refund of $1.25 was processed on August **, 2015.    According to our records,  the Good Housekeeping order was placed via the internet on November **, 2014 and it included automatic renewal.  The order for Marie Claire was also placed via the internet on February *, 2015.  Both were placed using the e-mail address [redacted].  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.   [redacted]  [redacted]  [redacted] [redacted]  [redacted]

This Office represents The Hearst Corporation and your e-mail of April **, 2015 concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  The last issue will be the June 2015 issue.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.

This Office represents The Hearst Corporation and your e-mail of January *, 2018 concerning the subscription of [redacted] to Elle Décor magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order, which was placed through...

the ELLE DECOR BERNHARDT SWEEPSTAKES WIN NOPATCH, provided the following language: “If you’d prefer to enter the sweepstakes without getting a free trial, click here” (see attached landing page).  Instead, [redacted] entered the sweepstakes with the trial subscription.  We have cancelled the subscription order.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We are unable to find a Woman’s Day subscription under her name and address.  We apologize for the inconvenience.    If you need further assistance, please feel free to contact me directly.     [redacted]  [redacted]  [redacted] [redacted]
[redacted]  [redacted]  [redacted]

Revdex.com:I would like to add that the mentioned magazines were not the only ones that I am receiving invoices for. I've been getting all kinds of stuff but, I will, going forward ignore the invoices and save this message. I don't want to find any on my credit report. Veranda we did order. My husband is enjoying your copies. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

In response to complaint #[redacted]:
With regards to Ms. [redacted]’s question about Pedersen Toyota releasing personal information we have attached Pedersen Toyota’s privacy notice that was reviewed and signed by Ms. [redacted] at the time of purchase that articulates our policies.  
Regarding the missing paperwork (We Owe) Ms. [redacted] states they did not receive, Pedersen verified that a copy was provided at time of delivery.  In addition, the Mr. [redacted] requested an additional copy on August 23 that Pedersen provided via a fax as well as a mailed copy of the document.  We have also attached a copy of that signed document to this response for Ms. [redacted].  Pedersen Toyota has continued to try on multiple occasions to schedule the work that has been promised and has been unsuccessful in getting the [redacted]’s to bring the vehicle in for the work needed.  We have offered multiple solutions to help Ms. [redacted] including going to Wyoming to pick up the vehicle, drop off a rental car and then to deliver it upon completion.   In addition, while the “We Owe” document states the work must be completed within 30 days of the purchase we will make an exception to that as long as we can get the work completed within 30 days from the time of this response.   Pedersen again would like to emphasize we will be as flexible as possible in completing the work promised in whatever way is the most convenient for Ms. [redacted].  
Pedersen again wishes Ms. [redacted] the best of luck in the future and welcomes Ms. [redacted] to contact Pedersen directly with any additional questions, concerns or to schedule the work that needs to be
completed.

Zach @ RYP Marketing has been a huge help to my business AC Asphalt Sealing & Maintenance. They have helped with my Google AdWords campagins and increased my calls and business trememdously. I have had AdWords running on my own, but RYP was able to create and track my keywords, campagins and success online. They were able to fine tune it and now I am seeing a increase in my business! I would recommend using RYP if you need help with increasing your business traffic online!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of July **, 2016 concerning the subscription of [redacted] to Elle Decor magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered for this...

account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.     Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I appreciate the response. I would only ask for some kind of confirmation that I have a $0 balance. An email would suffice.  Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of July **, 2017 concerning the subscription of [redacted] to Good Housekeeping, Cosmopolitan and HGTV magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that the HGTV...

magazine subscription order that was entered through the CMA 2017 Sweepstakes, has been cancelled.  Cosmopolitan and Good Housekeeping magazines were received through a third party agency.  We have suspended the subscriptions and have submitted a letter to the agency to cancel both orders.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience. The agency’s information is as follows:  M2 Media Group, [redacted] [redacted]; Tel: ###-###-####; [redacted]; www.concelmag.com. If you need further assistance, please feel free to contact me directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of March **, 2016 concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal  subscription order...

that was entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Our salesperson asked the customer to come in on Friday 1/2/15, as the factory offer on the vehicle she was interested in (a 2015 Acura RDX) was expiring that day. The customer arrived on Saturday 1/3/15 and was told the deal could no longer be honored as the offer had expired. Please see the...

attached Acura bulletin regarding the vehicle she was interested in.
 
Our Client Relations Manager reached out to her with an e-mail as well.

Mr. [redacted] brought his vehicle in for a state inspection. According to section 19vaC30-70-190, page ** of the Virginia State Inspection manual his rear light bulbs did not meet the requirements for a passing sticker. He elected to have us replace them and took the old bulbs with...

him.He could of opted to not have them replaced and receive a rejection sticker.If he feels the decision to have the bulbs "required" to pass inspection was not justified, he can contact the governing division, The Virginia State Police and have them make a final determination in this matter.We explained to him at the time why they were needed and what his options were.Feel free to contact us directly at [redacted], or by mail as this e-mail address will not receive, only send.Sincerely,William C[redacted]

This Office represents The Hearst Corporation and your e-mail of December **, 2015 concerning the subscription of [redacted] to Marie Claire magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered...

for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  No credit card information was provided. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. Sandra Brookhouse/ Hearst Corporation/  Office of General Counsel/  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

This Office represents The Hearst Corporation and your e-mail of July **, 2017 concerning the subscription of [redacted] to House Beautiful magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was...

entered through a sweepstakes, has been cancelled.  [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.     Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted] Floor [redacted]