Firestone Complete Auto Care

When my salesperson, [redacted], comes to work on Thursday I will reveiw with him. If indeed he says the deal was ok'd for Saturday, and [redacted] would not lie to me, I will look to make an adjustment. All know that if they lie to a customer to make a deal they can work somewhere else but if they make an honest mistake I will correct it and move forward. I will be contacting [redacted] after I speak to [redacted].

This Office represents The Hearst Corporation and your e-mail of March *, 2016 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic subscription order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]  [redacted]  [redacted] [redacted]
[redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

This Office represents The Hearst Corporation and your e-mail of December **, 2016 concerning the subscription of [redacted] to Car and Driver magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that this order was received...

through an independent sales agency.  We cancelled the subscription on September **, 2016, but her request for a refund must be made to the agency itself.  Ms. Mcneill may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. The agency’s information is as follows: [redacted] If you need further assistance, please feel free to contact me directly. Sandra B[redacted] Hearst Corporation/  Office of General Counsel/  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

This letter is in response to the complaint launched by [redacted] towards this practice. Unfortunately, [redacted]'s statements are not an accurate representation of past events. The current charge on [redacted]'s account originates from her broken, 2 hour scheduled...

appointment on 2-16-17. In this letter, I have provided copies signed by [redacted] of this practice's cancelation policy and statement of office protocol. The missed appointment was created on 2-1-17 after her initial exam to start treatment of her diagnosed oral condition. [redacted] flatly no showed her appointment with myself, the covering dentist. To clarify, any appointment created in this office is made by the patient. There was never any Friday appt. made as we are closed that day. Also, any 'vague' is pricing is incorrect. Anytime treatment is started the patient is fully aware of possible options, pricing/insurance coverages and must be agreed to. [redacted] also stated that a 'lady' was canceling out her balance. That is strictly against office policy. Only the covering dentist/specialist has the ability and authority to cancel out charges. We understand that changes in patient's schedules occur. If the office would have had proper notice accommodations would have been made and most likely the patient would have had the cancelation fee forgiven. Even within the 24 hr. period. [redacted]'s actions in no showing did cost the office 2 hours of valuable chair time which could have been used for another patient needing and waiting for treatment. Our office regrets that [redacted] had a negative experience. The charges on her account though could have easily been avoided with the courtesy of cancellation phone call. Please feel free to reach out for any additional information.Kind Regards,[redacted]

This Office represents The Hearst Corporation and your e-mail of September *, 2016 concerning the subscription of Rachael A. Compton    to Food Network magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic...

renewal order that was entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

Review: My brother had my father's van towed to firestone for repair. Upon completion of repairs I took my brother to the shop to pay for and pick up the van. They asked if he wanted to put the repair on his firestone charge and this is where the problem begins. The van that was repaired is in my fathers name which is james f. fornof and they assumed it was my vehicle and had already charged it too my firestone charge account. I told them not too put it on the charge and my brother used a credit card too pay for the repairs. A few days later I was checking my accounts and found that they had indeed put the repair on my charge account and not used the payment from my brother's charge card.Desired Settlement: want this charge removed from my account and a refund of my payments for it

Business

Response:

File update: called customers daytime number in 5/13/2014 at 1:06 leaving a voice message requesting the customer to contact District office to discuss resoution. contused why customer waited over 10 months to correct this situation. called customer again on 5/21/2014 at 9:10am leaving second voice message. customer has not attemped to contact District office for resoultion.

Consumer

Response:

Review: I purchased 4 new tires on May 19, 2014. Since then I have had problems with the left front tire losing air pressure, about every 30 days, causing the "Low Tire Pressure" light to come on. I tolerated it for a month by putting air in the tire. On July 16, 2014 I returned to the store because the tire had lost air pressure again. Unfortunately the wrong tire was checked at that time, something I didn't realize until my next visit to the store on October 2, 2014. Again I tolerated the problem for 2 months and just put air in the tire. On October 2, 2014 it lost air pressure again so they replaced the TPMS Sensor at a cost of $85.45 to me. The salesman, [redacted], said that was the cause of the problem - the sensor was corroded. On October 27, 2014 it happened again and I returned to the store. The manager of the store replaced the new TPMS Sensor with a another one and said it wasn't seated correctly on the rim of the tire. On 11/18/2014 the "Low Tire Pressure" light came on again as I was driving to work at 5:20 am. The left front tire had lost air again. I called Firestone and asked for someone I could talk to above the store manager. [redacted] the employee said to call back on Thursday 11/20/2014 to see what [redacted] could do. I told him I wasn't bringing the car in again since this would be the 4th time and I work 50 miles from the shop.Desired Settlement: Refund for the cost of the tire, cost of the road hazard fee and the TPMS sensor.

Business

Response:

Customer is going back to store to have a new tire installed at no charge and is happy with outcome.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I took my Lexus to this place for tire replacement. I drive my car everyday I never noticed any wheel alignment issue with my car and it was not even 3 yr old and is still under company warranty. I usually take my car to [redacted] in Wexford, I always get my car alignment checked with every oil change, I never had any problem. but this time I had to take to this place for time constrains. When they changed tires they claimed that my wheel alignment is bad and they said I need to get alignment. I never had any problem with alignment so I refused it but as soon as they changed my car started pulling to left because poor alignment. This company intentionally changes alignment of tires and pull the report showing bad alignment so that they can make their commission on the services provide. Another thing I noticed that they charged me for Warranty on my tires which I never asked for and I only noticed that on my bill when came home and I called them told them that I never asked for it and they tried to be smart by saying that I signed on bill that I am agreeing to pay for it.. I told them that I signed on that bill trusting that company but I never asked for any additional warrenty. They returned that money for warranty but they have notorious manipulative billing and service practices. I had to pay another store for alignment. I did not want take it same store for the fear of damaging my car further.Desired Settlement: They have to provide me amount that I paid for alignment with another mechanic.

Business

Response:

Spoke with customer and Firestone will refund him the amount he paid for an alignment. Apologized for situation. Possibility alignment was off and old tires were worn to compensate. Firestone does NOT pay sales teammates a commission on services.

Review: A) Incorrect diagnosis of problem and inadvertently incorrect repairs of parts which were not the fix for the problem. They told me they would do a diagnostic check but wrote a work order for Drive Condition Check. Then charged $99.99 (see check) but problem not battery from [redacted] which they recommended.

B) Other recommended work, fuel filter change, did not solve problem $155.86 charge. I drove one mile and car stopped again. Problem not fixed.

C) Third visit recommended take it to the dealer. NOTE: I got different recommendations from Library Repair Chiltons Repair Manual evolving camshaft, crankshaft sensor and automatic shift relay as cause the problem. See AttachedDesired Settlement: Return money due to never solving my problems of stopping while driving and not starting for 5 to several hours, then starting intermittently. They did their recommended repair and problem not fixed.

Business

Response:

Business' Initial Response

Company sent over invoice from 07/30/2013 showing that the consumer signed:

"I have received the above goods and/or services... Complaint Resolved"

Review: I had taken my 2003 [redacted] to Firestone on Monday October 14th, 2013 for a front-end alignement and inspection. After sitting for roughly an hour, the technician came out and told me that roughly I needed around $1400.00 worth of work. I told the technician that I had the vehicle to my mechanic Tuesday September 3rd for inspection and he told me that I needed 4 new tires and that I would pass inspection. I purchased the tires and had them installed before I went to Firestone, expecting to pay $57.00 for the alignement and around $48.00 for the inspection. I was floored when the technician told me what I needed done. I told him I have my own mechanic who does my work and told him I would go back to him and have him recheck the vehicle to see what I needed done. I just had the vehicle there on Monday October 21st 2013 and he said that Firestone was trying to take advantage of me and that I did not need all that work done. He also inspected the vehicle and it passed. I have told this story to several of my clients in the Hair Salon that I work at and they told me to file a complaint. How many people have they taken advantage of that no one knows about. That is why I am letting you know this. Is there any thing that can be done to keep this from happening to people?Desired Settlement: Just want this noted so it doesn't happen to someone else.

Business

Response:

10/30/2013 called customer and left voice message requesting conference.

10/30/2013 retrieved a copy of estimate from store. Estimate for state inspection had a burned out bulb, right front broken coil spring, and brake bads with one side measuring 1/32nd of friction material (all required for state saftey). Additional estimate had recommended rotors, left front coil spring ( for even suspension), rotors due to rust (could not be resurfaced as should be done with friction material replacement) and 2 options on our allignments( all optional, not required for state inspection). Total estimate of $1205.85.

10/30/2013 customer left voice message after office was closed

10/31/2013 received voice message from customer. Customer stated same as Revdex.com complaint. Then stated that she just wanted us to be aware of her concerns regarding over pricing and that further contact was not nessesary.

10/31/2013 called customer leaving a voice message again requesting opportunity to reinspect vehichle to verify estimate of state safety requirements and over pricing.

11/1/2013 no response from customer. We certainly take the concerns seriously and have investigated them as thouroughly as possible.

Review: I Took my work van into the Firestone, [redacted] location on 6/1/13 at 8:30 am for a state inspection and emissions inspection. Upon arrival the manager said that he would need it for a couple hours and take a look at it and give me a call. At 1:00pm a man named [redacted] called me to ask me if I wanted to have the emissions done and a sticker put on the windshield that would need replaced to pass inspection. I instructed him to do the emissions and inspection and I would pay for a replacement sticker when I get the windshield replaced on Monday 6/3/13. [redacted] said OK, I will give you a call if it needs anything else. After that I waited for a call but never received one, the store closes at 6pm, so at 5:55pm I called to find out if the inspection and emissions were done, a man named [redacted] answered and said that my van was never looked at, I said that [redacted] had called me at 1pm that day and said that he was doing it. [redacted] said no, it was not looked at and that they would need to keep it and look at it first thing Sunday morning. Reluctantly I agreed. I had to miss work on 6/1/13 and 6/2/13 as a result. At 10:45am 6/2/13 I stopped into the store to check the status, [redacted], informed me that they still had not looked at the van. I saw many cars in the shop that were not there when I dropped off my van and many people waiting inside. I feel completely dis-satisfied with the negative experience I received and I feel slighted and lied to.Desired Settlement: I would like reimbursed for the lost time from work for two days wasted. I was unable to use my van for work because firestone employees lied to me and I had to cancel deliveries that I was supposed to do on saturday evening and sunday morning. I lost $460 in income from deliveries because they kept my vehicle overnight after telling me It would be looked at that day. I could have made other arrangements but because no one bothered to call me before their store closed to inform me.

Business

Response:

Contacted [redacted] and made appointment on Friday to get Free State inspection and what every is needed for inspection handled free. Customer Happy, Case Closed

Review: I brought my car into Firestone about a month ago for alignment, brake check (squeaking), and tire balancing. I was told upon further inspection that I needed all new tires and that after checking the brakes it looked like the pads were brand new. I was further told that since brakes are new they wouldn't recommend doing anything unless the noise really bothers me that much. So at their suggestion I just replaced all 4 tires. The squeaking has now gotten worse so I brought my car back to Firestone and asked for a brake check and oil change. I was told that the notes on my account said they had recommended that I get new rotors.....this clearly is not what I was told a month ago. After inspection I was told that because the rotors had not been fixed they had completely ruined my BRAND NEW brake pads. If I had truly been told that my rotors needed repairing I would have done so. Just as the new tires were suggested I would have had the rotors replaced. I take the condition of my brakes very seriously especially when dealing with the hills in Pittsburgh. I have been quoted $850 for the job to fix my brakes. As a law student I cannot afford this nor should I be required to pay for the brakes because had I been properly notified I would have had the rotors fixed to begin with. I am being forced to max out my firestone credit card and try to find the remaining balance of $250 cash to get the work done. Until I can find the money for the repairs I cannot use my vehicle.Desired Settlement: I would like Firestone to cover the cost of the entire brake replacement. I cannot use my car until I find the money to cover the extensive cost that would have been mitigated greatly by proper notification.

Business

Response:

Spoke to customer. customer admitted there was discussion on conditions of rotors and that he received a written estimate that he didn't review. we offered to replace rear rotors and rear brake pads only. just for customer satisfaction. customer agreed to resolution