Firestone Complete Auto Care

This Office represents The Hearst Corporation and your e-mail of August [redacted], 2015 concerning the subscription of [redacted] to Redbook magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  A full refund of $24.97 was processed on August *, 2015, back to her credit card. We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.

This Office represents The Hearst Corporation and your e-mail of October **, 2015 concerning the subscription of [redacted] to Seventeen magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the original order subscription that was...

applied on October 2010 was $15.00 for 24 issues and the start date was April **, 2011.  On December *, 2010  we applied a complimentary extension order, 24 additional issues which started November 2013.  The automatic renewal order that was entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  There is no refund due as the order was a complimentary extension.  We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.

This Office represents The Hearst Corporation and your e-mail of December *, 2016 concerning the subscription of [redacted] to Elle magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that we have removed [redacted]’s name, address and email...

address from all  promotions.  If [redacted] continues to receive emails, we would need to see a copy of what he is receiving so we can investigate further.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.     [redacted]  [redacted]  [redacted]
[redacted]  [redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I have stated previously  --  After speaking to the service writer  --  There was apparently only a visual inspection and an opinion (by the inspector) rendered.  There was no use of any machine to determine the light color.  White light can be separated by a prism into basically seven colors.   With YELLOW being approximately in the center of the visual wave spectrum.  As the light waves vary in frequency their color changes from red to violet and five colors in between.  If a mechanic can check my brakes to the millimeter, using a machine (not visually) then you should be able to check the nM frequency of the light emitted by my bulbs by a machine  --  no visual opinion would be needed.   I have both lights on my kitchen table right now and it appears that from 5% to 10% of the original coating is missing.  Keep in mind that the mechanic has physically handled them  --  they rubbed against the plastic bag  --  the service writer handled them (she was going to throw them away  --  but I asked to keep them)  --  them I handled the bulbs.  They still appear to show more than enough yellow color to be in the yellow color light spectrum  --since only 5% to 10% of the yellow coating is missing.I am NOT satisfied with your visual inspection.
Regards,
[redacted]

Dear [redacted],
 
This matter has not been resolved. In fact, I am still very upset that my  personal information was given out by Pedersen Toyota without my permission. I know there are laws out there against this and I was wondering if the Revdex.com would be able to help me with this or do I need to hire an attorney.
 
In addition, we discovered that Pedersen Toyota did not give us all the required paperwork (We Owe You Agreement meaning what they owe us) from the sale of our 2010 [redacted] pickup and requested on August 25, 2014 that they mail us that paperwork. As of this date, we have not received the required paperwork.
 
I would like consumers to know that this has been the worst vehicle buying experience through a dealership in my entire life and I will never recommend Pedersen Toyota to anyone EVER!! They also should know that Pedersen Toyota is a shady business with shady business practices.
 
If you need anything else in regards to this matter please let me know. I appreciate your time in this matter.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. In the future, I deeply recommend that everyone be careful of ever providing your financial information to Hearst Corp. for any payments. Pay by check instead.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of September **, 2016 concerning an [redacted] gift card that was offered to [redacted], has been referred to me for reply.  Please be advised that we do not have that promotion and [redacted] was given this information in...

error.  We apologize for the inconvenience and would like to offer her a one year subscription to one of our magazines.   Following is a list of Hearst magazines: Car & Driver Country Living Cosmopolitan Elle Décor Elle Food Network Good Housekeeping Harper’s Bazaar House Beautiful HGTV Seventeen Marie Claire O,  The Oprah Magazine Dr. Oz. Popular Mechanics Redbook Road & Track Town & Country Veranda Woman’s Day` If you need further assistance, please feel free to contact me directly. Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted]
[redacted]  [redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a copy of the email correspondence I had with Acura of Escondido. On Friday, January 2 at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January 3 to close. This is highlighted below in red:Lucy: 
I have a smoking deal for you on an AWD RDX.  With the $800 due at
signing that you mentioned, I can offer this vehicle to you on a
36-month lease, with 10,000 miles per year, for the incredibly low
payment of only $358.37 plus tax!  That’s lower than the previous price
you were quoted for a 2WD.  Please let me know if you will be here in
the morning to complete the deal.
His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on Saturday. That prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the deal. All of these correspondences are documented in the attached email chain. [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentive. Per the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contract. To provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA.
Regards,
Lucy Curtin

This Office represents The Hearst Corporation and your e-mail of June *, 2015 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal order that was entered...

for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We received the check for the balance yesterday, August 3, 2015.I did, however, check with [redacted] for the dates of the various steps from their records. Not surprisingly, they told a different story than Acura of Escondido. [redacted]'s records show the following: (Again, I turned the vehicle over to Acura of Escondido on 6/15/2015); [redacted] received payment from Acura on 6/25/2015; The DMV paperwork was sent to Acura on 7/4/2015. We won't be doing business with Acura of Escondido again. We're driving a [redacted] now. 
Regards,
[redacted]

We are in receipt of [redacted] rejection.  As previously stated, we have removed [redacted]’s name and address from all promotions.  Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted]  [redacted]  [redacted]

This Office represents The Hearst Corporation and your e-mail of September **, 2016 concerning the subscription of [redacted] to Car and Driver magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered...

through a sweepstakes, has been cancelled and [redacted] may disregard any further invoices that he may receive. Your current paid subscription expired with the September 2016 issue.  We apologize for the inconvenience.  If you need further assistance, please feel free to contact me directly.Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted] [redacted]

We are in receipt of [redacted] request.  Please be advised that [redacted] does not owe any money for this subscription.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They keep sending magazines!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of November *, 2017 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered...

through a third party agency has been cancelled effective with the January 2018 issue.  Her name and address have been removed from our promotional mailing list.  The agency’s information is as follows Subco, [redacted] Tel: ###-###-####.  We apologize for the inconvenience.     If you need further assistance, please feel free to contact me directly. [redacted]  [redacted]  [redacted]
[redacted]  [redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of March **, 2016 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that on the web page through which [redacted]...

[redacted] entered the “April Beauty Loot Sweepstakes” provided the following language: “If you’d prefer to enter the sweepstakes without getting a free trial, click here” (a copy of the landing page is attached).  Instead, she entered the sweepstakes with the trial subscription.  As the attached page states, you would be billed for 13 issues, but could return the bill marked “cancel” and keep the free trial issue with no further obligation. We have cancelled the subscription order that had been entered for this account. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  If you need further assistance, please feel free to contact me directly. Sandra Brookhouse/ Hearst Corporation/  Office of General Counsel/  [redacted]

Complaint: [redacted]
I am rejecting this response because: we never received the "We Owe" paperwork and that is why we requested a copy which we have never received. I am not dealing with this shady business anymore. Forget them working on the truck. Forget ever doing business with them.
Regards,
[redacted]

This Office represents The Hearst Corporation and your e-mail of July **, 1015 concerning the gift subscriptions of [redacted] to [redacted] magazine and [redacted] magazine, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that we have cancelled the...

auto renewal for the three (3) gift subscription orders.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.  If you need further assistance, please feel free to contact me directly.Sandra B[redacted]/ Hearst Corporation/  Office of General Counsel/  [redacted] Tel: ###-###-####/  Fax: ###-###-####/  [redacted]