First American Home Buyers Protection Corporation

Do NOT waste your time with this company. On my first claim with them, the technician came out that day, assessed the problem, and sent the report to the company right in front of me. Two weeks later, I still hadn't heard back from the company. I left a message on my account page asking for an update on my repair request and got an auto-reply from the company saying I would be contacted in 24-48 hours. After three days, I called the customer service line and left my number for a callback, since the wait time was 65 minutes; they never called back. Finally, I waited on the phone for over an hour to speak to a representative, who told me that the technician never completed the report to them, that the connection was lost during his report, and after trying to call him back once, they didn't attempt to contact him again. I asked why they didn't respond to my request for information so they could explain what had happened, or send out a new technician, since they were aware that my problem had not been resolved, instead of marking my request "resolved" on my account page. The representative became terse with me and said they were just going to start over again. This is almost three weeks after the technician's visit.
This is some of the WORST customer service I have ever experienced, especially from a company whose entire business is service. If they won't speak to the customer, represent the customer's needs, and address customer concerns, what service are they providing?!
First American Home Warranty takes your money, wastes your time, and doesn't fulfill their contract.

I had the worst customer service ever with First American Home Buyers. My refrigerator had a small issue for the past 3 months (Not making ice!) and after sending contractors for 4 times to my house, the problem is still there. They charged me twice for the same problem and I have to pay no matter if the problem is still there. The closed a job as done without asking me if the problem is solved or not. I am really upset about this.

On Monday on September 12, 2016 I called First American Home Buyers Protection to report my Water Heater was not heating the Water and I am not getting any hot water. They send a message to American Plumbing and Drain Cleaning to Service my Water Heater. FAHW also provided me with the name of the Company who is going to service my call. They came on the following Wednesday to look at it, on Thursday the came back after having to order a part. The Water Heater Worked for a few hours and did not work again. I called all day Saturday, spoke with everyone I can with FAWH. On Saturday afternoon I received a call from American Plumbing and Drain Cleaning. They told me the water heater needs to be replaced. I provided the information from the existing water heater and they informed me that they are going to start the paper work to get a new water heater from FAHW. Apparently FAWH has to sip the water heater and then someone has to be home to let the person in. For the week my son and my wife has to take off from work to let the repair person in. I am very curious how this is all going to turn out. They said this is not a priority. Stay tuned.

My husband and I just moved into our new home in Redmond, Oregon and noticed somethings wrong with the appliances, we had to pay a co-pay for [redacted] Appliance Service to come out and take a look at the problems. Per our service repair man [redacted], the refrigerator has a compressor that is about to die, the fan that's about to die and the Ice maker wasn't even connected to a water source. The panel on the stove has a crack in it which is a major potential for damage to the electronics, the dishwasher has a potential of disaster. Both Stove and Dishwasher is Maytag which is now closed - I can see why. First American addressed all issues and said they would not cover anything. I've had home buyers protection before from reputable companies and had no problems til now. What's the point of having this "Protection" if you're not going to do anything. As I write this out,..,. I requested [redacted] the manager to connect me to another manager - been on hold for almost an hour.

If anyone is in the market for a Home Warranty, I would stay away from First American Home Warranty! Not only do they have horrible customer service, they do not pay claims. If you have an AC problem, they are happy to cancel your policy and refund a small portion of your premium and allow you to buy a new AC unit.

just terrible customer service run away as fast as you can from First American Home Warranty. You will waste soo much time on hold and then may not get to speak to a person. I sooo tired of them I don't even want to write the review here. But I can't fire them yet, but I will have a choice when it's time to renew. Yep that's the only bright spot.

Purchased my home was so happy to finally get the American dream. They included First American home warranty, just in case something went wrong. Great! 3 days after moving in black water started coming out my bathroom, called to place a claim and was accepted however it be 48 hrs till someone could come out, and water was rising, my relator God bless her got pre-approval to get job out sorced since water was rising. Called a plumber at 8pm 30 minutes later they were at my home giving me a FREE estimate, Ok so paid $250 First American is going to reimburse me $180 cause they take their fee. 4 days later I smell gas and panic and call gas company they come to inspect and sure enough there is a leak in the wall, they shut down gas until is fixed. Call company for another claim, they said 24 hrs because is an emergency, 24 later nothing I call the plumber they assigned me and he tells me he is overbooked, apparently the company doesn't have a way to see if the contractor has availability. They send a second plumber who doesn't show up till now 48 hrs later he walks in walks out and comes back in with a bill and says 'its not covered' and you owe me $65 service fee WOW!!! I was pretty upset now because he literally didn't do anything! So I say fine is not covered fix it I will pay whatever it will be (Its December, to add insult Im sick) at this point he says well I can't we have no availability until Tuesday (it's Friday) so I said why are you here? Your intent was never to fix anything basically came to collect fee and find a reason to 'not cover it' No estimate for the job no nothing!! By then I want to cry, feeling taken advantage of, cold, and sick. I pay the man (I don't know how you can take money for doing nothing and live with yourself) I call the plumber that came last time to unclog bathroom, and yes you guessed it he came fast and ready to work with a FREE estimate since it was gas and I have children at home no price is really too high for their safety. He found the leak in the attic and fixed it. That same evening the gas company came and we slept warm. Even though I have 12 months of coverage left I do not think I will be using them, at this point I would of been better if the previous homeowner just gave me the money he paid for this warranty! Its worthless! Today I found a small leak on my second bathroom and I will not submit a claim, for what? So it wont be covered and am out another $65, no thanks I will call same plumber as before and take my chances with him probably cheaper than the service call if anything it will definitely be more efficient.

Where do I start...Terrible service ...Terrible employees...Terrible company!! I wouldn't recommend anyone give this company a dime of their money. We are first time home owners and had a recent incident that caused us to utilize our home warranty. My claim was opened on May 15th and the claim is still open and my issue has yet to be resolved. Many of their employees are out of the country which I feel loses the compassion and sense of urgency for a resolution as a customer. There are only so many "Sorries" you can take with no action to follow. Not to mention their was no follow up calls which was promised after the first issue.
The first problem started a week after the claim was created the contractor came for a diagnostic check, the part was never ordered by the warranty company. One week went by.
The second problem was the lack of information giving about my claim. There was no update, no follow up calls, no apology. The issue was still never escalated. Every representative had di

I had them for 2 years and the rate increased for the monthly fee and the service call. Sure I understand this but I decided to find a better policy with a different company. I called First American to cancel my contract and the guy told me that I was paid until end of July and he will notate that I didn't want to renew my contract and that I would no longer be charged anything. WELLLLL I was charged in June and when calling the rep told me that person was wrong and that I did have one more payment in June due. When I told him that was not correct he laughed at me and told me there is nothing he could do it is what it is. I told him I wanted to cancel back to June 1 2016 when I called the first time. He again laughed at me and told me he could not do that. I asked for a supervisor and he fought with me telling me that they were going to tell me the same thing. I kept asking and after 6 times requesting this he told me to hold to see if he could find one. Shockingly the call dropped. I called back and the girl told me that I could leave a message for her supervisor to call me when he got in. I did and he called me back. I voiced my concern and he told me the same thing. Well then I demanded to listen to the recorded phone conversation that I had on June 1 since I knew the time and the operator I spoke with. His tune quickly changed and he offered to cancel my policy back to June 1 2016 and told me I would get a refund within 5-6 days. WELLLLL again no refund in my account so I called and emailed him 2 times and he has yet to contact me back. I called and the customer service rep told me they are having trouble with their returns and it now may take 8-10 days. This is ridiculous and HORRIBLE customer service all the way around. I went with Choice and it has already been a much better experience speaking to their customer service and same coverage but half the cost and much better rated!! Steer clear. I don't leave reviews unless I feel passionately about something.

This business is absolutely HORRIBLE to work with. We had an issue with a dishwasher and they sent 4 different technicians to 'fix' the problem. This was for a rental property so needless to say the tenants were getting beyond annoyed the problem went on forever! Finally, we bought and installed a new dishwasher ourselves where these geniuses wanted to keep paying technicians to figure out what the problem was. I finally got so angry with them that I canceled the contract to try to save some money out of a worthless 'warranty.' Expecting some money back, I contacted them a few weeks later asking where the refund check was, I found out they have a ridiculous clause in their contract stating if you cancel their contract, you pay some type of 'administrative fee' which basically takes whatever refund you thought you should get from a crappy company. What a complete joke!

Bottom line - PEOPLE STOP BUYING THESE RIDICULOUS HOME WARRANTIES!!!!!!!! We need to force change on this industry. It's no wonder they have a 96% NEGATIVE customer review rating. That's worse than the US Congress!!!

Stay away! Will not fix the problems at hand if something with your AC system changes due to manufacturer obsolete items. Evaporator coil as leaking and the manufacturer changed sizes due to a parts change. FAHMP would not cover any charges because of minor alterations that needed to be made. Wanted $525 extra to cover the costs. What is the point of paying $600 a year for a warranty if they won't cover any warranty expenses?

I called to open a work order for my garage and the contractor was not flexible at all when scheduling an appt. So opened another work order and the contractor came out to view the repairs and told me what was wrong with my garage wasn't covered under warranty. What?? I called the customer service number to get clarification and I was hold for over 15 minutes. I called three (3) days straight and placed on excessive holds for more than 15 minutes. When I finally spoke with a representative, I was already on hold for 30 minutes. Then they tell me what the contractor listed as the problem is not written in the contract, but whatever is not written in the contract, still isn't covered. This is the most ridiculous thing I ever heard. I bought a home warrant that covers nothing! The customer service is awful and the contract and terms are even worst.

I asked them to send out a company to look at my heater for the pool. I already knew what was wrong so I gave them this information. I waited and waited for "Houston's Best Pools" to contact me to schedule an appointment. Since the pool company didn't call me to schedule the appointment I made several attempts (like 5-7 calls) to reach them. I left numerous messages with no response from them. Next thing I know I owe $65 for a service. I contacted Home Warranty Co and they said it was fixed. I explained that no one ever came nor called me to confirmed the Stack Flu sensor had been replaced. I turned on the Heater and the same error code came one. I once again contacted the warranty company and they said they would send "Houston's Best Pools" out to repair again. Once again, they never called to confirm an appointment. I contacted the Warranty to confirm when the pool company came out the 2nd time. It just so happened that someone was home that day and time and NO ONE came to the house. I received notice from the Warranty Co that the service was done & they were closing the ticket. I tried the heater again & AGAIN it wasn't working. After all the frustration I called out a different company to assess the problem..Thus costing me $189.00. Come to find out YES it was the Stack Flu sensor, it had been chewed threw by a squirrel or rat.. I sent the invoice over to the Warranty Company and explained that since I had to hire my own service to come out and fix it I felt that I shouldn't have to pay the $65.00. While I understand that the warranty itself doesn't cover the cost to repair, I do feel that I should NOT have to pay for a company that never came out to begin with. As it stands, First American Home Buyers said that no matter what the outcome, I still had to pay the $65.00. I have had this company since 2014 and the handful of times I have used them they are AWFUL!! I will save my $70 and use local companies from now on. This is NOT worth the heartache or stress. I am forced to file a complaint with the Revdex.com. What ever you do, DO NOT USE THIS COMPANY!!

These people are the most rude and inept bunch I have ever encountered. From hanging up on clients, to being nasty on the phones, to cancelling work orders with no explanation or contacting. The minute I can switch companies, I am. I racked up a $400+ energy bill due to these people dragging their feet and not handling claims properly, and they offer 0 compensation. \"Sucks to be you\" pretty much sums it up. O, let\'s not forget how 1 person says 1 thing is possible, then another says it isn\'t. I will recommend to everyone I know that they DO NOT use this inept company.

BIGGEST SCAM EVER. WASTE OF MONEY. 7 months later - range is still not fixed. First company they contracted out 2 months of cancelled appointments the range is still not fixed. I was told by the technician as our range doesn't respond to #4 on the keypad - then cook at 399 or 500. Are you serious? And when I told him the self cleaning feature didn't work he told me - then you clean! ROTFL. Then I called and made a second claim - one month later for that technician to call to schedule a service call but what there's more.... they are located 800 miles away - opps First American they don't service our area. Third time calling 7 months later and the person I spoke to surely was out of country- on hold an hour , again someone will call you. WOW. Horrible - check out their reviews on consumer affairs. Yikes. I bet the warranty will expire before the range is fixed! SCAM.

First of all, I would like to point out that I have no contact or anything with the company personally. I rent from a property management company here in NC and it's always a nightmare to get anything done correctly by this company. Case in point, my family had to suffer through a month of summer without A/C because FAH overbooked, I think, three different contractors. When the contractor finally made it to the house at 9PM, it took them 20 minutes to fix a problem that caused us misery for nearly an entire month. We slept. or tried to sleep, in 90-95 degree weather with a fan in the master bedroom that was set to the lowest setting because they had not fixed the fan by that point either. If that's not bad enough, they just sent an A/C repairman out today because, supposedly, the heat wasn't working. I didn't call anything like this in. The heat has been working fine. Where are they getting their information for these claims and what are they doing with the real claims? I, for one, will definitely never look to this company when I become a homeowner. It's pure unprofessional garbage.

The kitchen faucet hose was leaking water and the garbage disposal making loud noises while spinning. After creating a service request detailing these problems, two days later, First American Home Buyers Protection, sent a plumber to look at and not fix the kitchen faucet. I had to take a half-day away from work to meet with the plumber, I offered my recommendation that the faucet needed to be replaced. He tried to replace the hose from a part at a local store, it didn't work, and then he went back to the store to get a new faucet.

At this point the job at been close to 3 hours. The new faucet chosen was significantly below the quality of the existing faucet fixture, below the quality of this house, and not an acceptable replacement. The faucet should have been replaced with equal to equivalent value. The plumber called for approval and First American Home Buyers Protection added additional delays to completing this service request and the kitchen faucet was still not fixed. I ended up fixing it myself later.

I'm very disappointed with the service provided by First American Home Buyer's Protection. It would have been fine to leave it at that, but they insisted on charging a $60 service fee for the visit that resolved none of the original problems, wasted my time, and made me lose any respect for this company. From waiting on hold for 60 minutes and getting no agreement to waive the service fee. Even Vayra ID#3892 was no help with this. I don't recommend this company to anyone because of their slowness in solving problems, poor technical service and poor customer service with long wait times.

I have had a policy with this company for the 4 years that I've owned my home. I've only made a few claims in that time. Twice for my garage door opener, once for a bathroom stoppage, and once for a dishwasher. The last time was for my hot water heater which the pilot had blown out either due to winds or a bad gas valve. I called FHA and they referred my claim to Four Element Plumbing. They came out the next day. The guys were nice enough. They lit the pilot, and at my request, even showed me hot to light it just in case. That night as I ran my bath water - no hot water. I called FHA and was told by a supervisor that me being without water was not deemed an emergency. I therefore had to take off more time from work for someone to come out the next day. They sent a team of 3 out this time (just for a hot water heater). I attempted to tell them I thought it was more than just the pilot, which was met with dirty glares and rude comments. They said it needed to go through the regular cycle and they were leaving for lunch and would return. Over 2 hours later, the supervisor returned alone. I inquired as to the timeliness of his lunch at which he told me it was his time!. I told him he was a jerk. He left without finishing the job. I called FHA to report it and requested my $65 copay back. I was told that he could not give me my copay and could not terminate my service either. I terminated my service via email today. When you call all the representatives are foreigners and English is not their first language. The wait times are lengthy. I was told I would be on hold for 20 minutes to speak to a supervisor. I would not recommend FHA to anyone. They send out substandard vendors. Lousy customer service.

1. I Learn house is 94 degrees, air conditioner not working (we're out of town.) 2. Proceed to phone 1st American (we're here 24/7!) for two days, holding at times for over an hour, never could get a live person 3) Day 3 I authorize a local co. to fix air and send a note to 1st American from their website imploring for someone to phone me 4) Next day I get a call from a "local" shop (2 hours away) that must "inspect" the unit...and they cannot come out for 8 days. And I have to pay them $60. THE TEMP IN THE HOUSE IS NOW 98 DEGREES 5) I explain "too late" I'm getting it fixed 6) Call 1st American a few more times, no answer. 7)Revert back to website, try to explain what's going on...next day "local" air conditioner co. calls with same as above (don't even remember they called me yesterday 8) Jump forward a few weeks, I send 1st American the repair bill, write a few letter explaining all this, a few weeks later get a rejection letter saying they are not paying. 9) After multiple calls, finally get someone on the line! He goes into my file, reads letter, and says yes his company should do something, needs to talk to supervisor, says he's putting me on hold. Line disconnects. Another bunch of calls, some lady answers, not nearly as "cooperative" as last guy, says basically no way. I appeal to her sense of decency based on all these facts, and that the paint was almost melting of the walls, she says she'll look into it and call be back in 48 hours. Never heard from her or them again until.....NOW I AM GETTING JUNK 'RENEWAL' LETTERS REGULARLY IN THE MAIL!

MY ADVISE - STAY AWAY.....

We have been using this service for several years. The claims process is always laborious and contact is very difficult to achieve. We have had to wait for approximately 3 weeks or longer per claim. The contractors they use have not been knowledgeable and at times have created more problems than they fix. Of the several claims we have used, they have indeed paid for the repairs when indicated, however, it was a long and difficult process that takes multiple calls, over many weeks to resolve. I could not recommend them.