First Class Tour Club

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have been forwarded as a formal complaint and a written response will be mailed to the patient.  Western Dental has not finalized its review and a resolution to this matter.  Please not that this case is due for a resolution on or before 8/26/15 by the Grievance Committee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still need your help for this dispute. Western Dental issued me a debt of $110 and I am not sure why.I will go ahead and pay the debt because I don't want any delinquency on my credit. Do you think that is a good idea?What can be done about this? Is this something the Revdex.com can look into and assist me with? I called them last night and they could only tell me it was an outstanding balance with not much information. I can get you the contact information if you need it for the debt collector. 
Regards,
[redacted]

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on November 7, 2017.

Western Dental Services (“WDS”) has provided this patient with an itemization of his bill and the information received from his insurance carrier and it appears that the issue is now resolved.

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on October 31, 2017.

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  WDS has reviewed and resolved the patient's inquiry.  The following is WDS' resolution to this matter: After reviewing the patient’s account, it was...

noted that upon review and adjudication of the claim submitted to the patient’s dental plan it was determined that the patient’s responsibility and treatment costs were greater than the amount originally estimated by the dental office. As a result, the patient share was adjusted and billing statements were mailed to the patient. However, in the interest of patient satisfaction WDS has agreed to honor the originally estimated patient share and accept the monies received to date as payment in full. The patient’s account has been adjusted to zero and her contract is now closed. We sincerely regret any inconvenience that this may have caused the patient. WDS has reached out to the patient directly to provide our resolution to her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [redacted] Dental has sent multiple request for payment but only in the amount of  $1544. I am requesting more than that because I now have to start over with another orthodontist and have gotten estimates from $5000 to upwards of  $6000 to finish the process.  I have those available for review if necessary 
Regards,
[redacted]

WDS is in receipt of the patient details and completed WDS Services Authorization and has reached out to the patient on July 31, 2017 regarding her concerns with experience at the dental office. WDS is currently working with the patient to address her reported concerns. However due to patient...

privacy laws a signed WDS Services Authorization form must first be received before information may be released to the Revdex.com. Upon receipt of the completed form, any pertinent information regarding the case will be provided.

As stated in WDS’ previous response to the Revdex.com, WDS has
reached out to the patient to address the reported concerns and has
communicated the need to first receive a completed authorization form before
any information can be shared with the Revdex.com. Upon receipt of the completed
forms, a response will be provided to the Revdex.com.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I asked for a refund.  They have given a doctor my number without my approval. The lady, [redacted] said that the cease and desist letter was enough.  Please refund my 322.00 immediately.  My husband was dissatisfied with this service.  I talked to [redacted] she said the cease and desist letter was enough to issue a refund.  So she is lying to the corporate office. Please again refund my money.  [redacted] was also the one that gave the doctor my number without any prior warning or approval.  Refund my 322.00 please.Attached are the 3 letter I sent them (1) dating May 31st.
Regards,
[redacted]

Brident appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  Brident is currently reviewing the patient's concerns regarding the handing of her account. A complete...

financial review of the patient's account has been requested. Upon completion of this audit, an itemized statemet will be submitted to the patient. Please allow fifteen business days for the completion of this statement.

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  WDS has reviewed and resolved the patient's inquiry.  The following is WDS' resolution to this matter: Not being present, WDS is unable to make...

specific comment regarding the conversations that may have taken place between the local office and [redacted]. Nonetheless we sincerely regret any customer service that [redacted] may have received which failed to meet her expectations. Additionally, WDS sincerely apologizes for any inconvenience caused by the concerns she has reported regarding the delay in processing of her requested refund. After review of the account it was determined that the office has submitted the necessary refund request and is currently in process. Every effort will be made to expedite the completion of the refund. [redacted] is welcome to contact our team at [redacted] should she have any questions regarding her complaint.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Western Dental never sent me any emails  in March 2018. Regards,
[redacted]

[redacted] is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  [redacted] requires that patient complete and sign the "[redacted] Services Authorization Form" that was emailed to patient on April 14, 2017. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com. The patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension [redacted], as we work to address her concerns.

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  WDS has reviewed and responded to the patient regarding their inquiry.  The following is WDS' resolution to this matter:WDS apologizes for any...

difficulty the patient experienced while attempting to schedule her appointment. WDS reached out to the patient on June 3, 2016 to extend our apology and to advise that her concerns were shared with the appropriate management team and that every effort will be made to improve the service patients receive in the future. At this time, WDS is unable to offer free or no charge services to the patient, as requested in the patient’s complaint. In response to the patient’s concerns regarding the treatment plan she received, it was recommended that she return to the office for an evaluation of her current dental condition and treatment options available. WDS sincerely regrets that the patient’s experience failed to meet her expectations.  Thank you, Jessica ArambulaInquiry Response Unit ManagerQuality ManagementWestern Dental / Brident530 S Main St., Orange, CA 92868office: [redacted]mobile: [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ In the email that was sent to me I was not given any kind of resolution to my problem.  Also in the email sent to me there was something stated about a phase plan I have no idea what you mean by that nothing was explained to me about buying a phase plan. as I stated before I asked for only a space maintainer, and was told that it would be 4,000 with financing and that the 4 front braces for be included at no additional cost. can you guys please work with me on the 1,500 you are trying to charge me for the braces that were  put on. please I can not afford to pay that and I dont feel I should be liable to pay the whole thing. as I told the orthodontic I did not even want the braces at this time the only reason I agreed was cause I was told that it would be included at no additional cost. the day after my son got the braces one of the braces fell off so the work was not even done correctly. its not right that you guys tried to charge me  4,000 for a space maintainer that medical covers and it only cost 190.00 else were and my son does not even need it. please work with me fairly I am a single mother of 2 small children on minimum wage income. can you please work with me I can not pay the 1,500 you guys are charging me for the 4 front braces that was put on I already had to pay to go get the taken off.   ]
Regards,
[redacted]

WDS is in receipt of the complaint submitted and has taken the necessary steps in addressing the concerns directly with the patient. The patient has been advised of the need to first receive a completed WDS Services Authorization form and one was provided to the patient on July 25, 2017. Upon...

receipt of the completed form, WDS will forward any pertinent information regarding the case and resolution to the Revdex.com. The patient is welcome to contact the Inquiry Response Unit at [redacted] for assistance.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have been forwarded as a formal grievance on 10/14/15. A written response will be mailed to the patient.  Western Dental has not finalized its...

review and resolution to this matter.  Please note that this case is due a resolution on or before November 12, 2015.  The resolution letter will inform patient the refund amount he is entitled and refund will immediately follow.Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that that this matter may have caused patient.

[redacted] is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  [redacted] requires that patient complete and sign the "[redacted] Services Authorization Form" that was emailed to patient on September 13, 2016. [redacted] has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

Attached please find the completed, signed WDS Authorization Form, per your recent request.Any questions, contact me at [redacted]Thank you![redacted]