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Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms*** complaint and WDS has sent her a resolution letter addressing all of her concerns on March 9,

I would like to reject this response made by the business to resolve this complaint as it did not include anything about wanting to have my credit card refunded the amounts they deducted for the deposit for braces and first months payment and amount due for x-raysI asked for this to be done in the
office location after explaining that I am not having his braces completed in that office due to the filthy conditions and hours and hours of wait time and this was never refunded back to my credit card. I have also explained this repeatedly to the reps calling to collect from Western Dental and now the collection agency that they have sent this account to

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient
authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was provided to the patient on July 13, At this time WDS will correspond directly with patient regarding this matter. However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was provided to the patient on June 13, WDS has reached out to the patient directly regarding this matterHowever, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.A request has been submitted to the credit department to delete any negative credit reporting. Please allow 10-business days for credit to be updated. Patient could not be billed on the date of service 12/6/since patient was estimated with a zero patient share and insurance to cover at 100%. Pease note that WDS makes every effort to correctly estimate the amounts that a patient's insurer will contribute towards the patient's treatment. However, because there may be insurance rules or prior insurance payments of which WDS is unaware, there may be a difference in the amounts actually paid. Insurance benefits are estimated and patient's actual insurance benefits and patient share may be differentWDS sincerely apologizes for the inconvenience that this matter may have caused patient

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported. Please note that due to patient privacy laws we must first receive written authorization from the patient before any details may be providedWDS has reached out to the patient and was advised of the
need to provide a completed "WDS Services Authorization Form" and one was emailed to patient on August 11, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.comThe patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Mr**'s complaint and WDS has sent him a resolution via email addressing all of his concerns on February 2,

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms***'s complaint and WDS has contacted her in order to provide her with a resolution addressing all of her concerns on September 8, and September 15, (patient did not provide an email address in order to correspond with her electronically)

Clarification, *** ***

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms***'s complaint and WDS has provided her with a resolution via telephone on November 22,

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that WDS will proceed with the grievance process filed on 9/9/15 due to a complaint that responsible party filed with the Attorney's office. WDS will
respond to the responsible party on or before 10/8/

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed MsWright' s complaints and WDS has sent her a resolution via email and telephonically addressing all of her concerns on October 17,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Can someone from your company be kinda enough to call me directly please I have been told numerous of times that someone would give me a call regarding this issue and no one ever doesThank you ]
Regards,
*** ***

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")Please note that because this matter involves Protected Health Information ("PHI"), WDS will respond directly to Ms***, as WDS does not have signed authorization allowing us to
share PHI with the Revdex.comIt is our hope that Ms*** will be satisfied with the information WDS will provide to her in response to this matter

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Mr***' s complaint and WDS has sent him a resolution letter addressing all of his concerns on September 27,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I JUST CANT BELEIVE THAT western dental is now stating that they never told me that they would try to get some of my billed covered by my *** insurance so then I could get my money backthe plan they offered me was lowered because I was a *** patient and that changed when I gave them my *** insurance but *** needs to get retrained because she gave me information, I would of never given them my *** insurance if it wasn't for ***'s lies making me believe it was for my benefit
*** did not denied payment they just didn't cover all the services, so for what they did cover I should of gotten that money back, they now want to find a loop hole to raise the charges and state that the amount went up and they are now waiving my bills as courtesy is outrageousam very upset and disagree with their way of running their business and how the fool people and turn things into he said she said

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11444197, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not interested in getting WDS recommendations or advice as far as treatment goes I have stated in initial complaint I have verified that WDS were trying to up-sell me treatments that I did not need in the past. everything WDS has done from initial contact to, treatment, handling of this complaint etc has been unacceptable. I am very worried and hesitant for my next appointment which is a scheduled cleaning however I do not want to be upsold anything. I find it hard to trust a company who handles themselves in this manner. this complaint was attempted to be closed before it was ever even addressed properlythe ridiculous nonsense with the release form just shows exactly to the Revdex.com what I have been dealing with. I would like this case to remain open at least until my appointment next week as I do not want to find myself trying to re open the case again IF anything were to happen at next visit.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To date I have not received a statement as stated per Western Dental. At this point all I need is to get my daughter the services that were agreed to be provided by Western Dental. As I stated in the correspondence via email I am not able to process anymore payment thru my flex account without a statement. The monies are available but they can not be processed thru a third party collection. I set up a flex account specifically for my daughters braces and due to Western Dental billing issue my daughter has had services interrupted 3 times for billing issues.
Regards,[redacted]

As previously stated, it is the responsibility of the patient (responsible party) to ensure that timely payments are made. WDS sincerely regrets any customer service that failed to meet Ms. [redacted] expectations. At this time, Ms. String remains financially responsible for the remaining account balance. Upon bringing the account to a current status, the patient may return to continue her orthodontic treatment. Due to complications that can arise when orthodontic appliances remain without the supervision of an orthodontist, the patient is encouraged to return to the dental office for the continued maintenance or the removal of any orthodontic appliances currently in place.