First Class Tour Club

Previously filed with Revdex.com in May/June 2015 in regards to illegal collections practices of Western Dental's Corporate Office. I received and agreed to a settlement regarding the alleged $334.00 Western Dental was attempting to charge me for services not rendered. Western Dental agreed to waive any alleged balance as part of the agreement and honor my request dated May 27, 2015 to cease and desist all communication in which they previously violated. On August 1, 2015 Western Dental again sent the same alleged balance to a outside collections agency, HP Sears in Bakersfield, CA. I have several attempts to include in person, writing and by phone to resolve this matter. This includes offering to provide a copy of the settlement agreement and contact information for [redacted] (Western Dental Legal Department). The only response received in continuously being transferred to the corporate collection whom in return transfers me to the outside collections agency. I've left message for [redacted], CEO, [redacted], [redacted], General Counsel and [redacted] and not received any return calls.Desired Resolution:Explanation of Charges Reimbursement for lost earning Correction to credit report and credit monitoring for 3 years Damages for emotional and physical frustrations

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted]' complaints and WDS has sent her a resolution letter addressing all of her concerns on October 3, 2017.

They have continued to call me and ask for payment.  I told them the situation and requested any advanced payments made to be applied ot to please add 1 payment to end of contract. They are unwilling to help. I contacted them in advance and there service is horrible and harassing.

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Mr. [redacted] complaint and WDS has sent him a resolution via email addressing all of his concerns on September 27, 2017.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient. Please note that patient's concerns have been shared with...

the Billing Department.  Account will be thoroughly reviewed and insurance verification and confirmation will be reviewed. Upon completion of audit and If confirmed that insurance benefits where not verified accordingly account will be adjusted accordingly.  Patient will be provided and itemized statement reflecting all the treatment completed, payments, and adjustments applied to the account.  Patient's credit report will be corrected to deleted any derogatory reporting.

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.The Grievance Committee will review and address responsible party concerns.  The Committee will also confirm that benefits are verified properly and responsible party is only billed the allowed amount per insurance benefits.  An internal audit will be then completed to determine any overpayment on account,  If a responsible party is due a refund the Committee will make the request the refund directly with the Refund Department and refund will be processed accordingly. WDS sincerely apologizes for any inconvenience that this matte may have caused.

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted] complaint and WDS has sent her a resolution via email addressing all of her concerns on March 15, 2018.

Hello,Please find attached the waiver for my complaint.[redacted]

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. Nunes's complaint and WDS has spoken to her on September 20, 2017 and WDS sent her a resolution email addressing all of her concerns on September...

20, 2017 and September 25, 2017.

The patient’s account was reviewed and our audit determined that the patient is due a refund in the amount of $416.20. We have taken the necessary steps to correct the account status and ensure that patient receives a prompt refund of her overpayment. I have reached out to Ms. [redacted] to advise that her concerns have been addressed and that she should expect a refund to arrive within 15 business days. Thank you for your help. Kind regards, [redacted]Inquiry Response Unit Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I had also received a separate letter from Western Dental to indicate the same but in more length of explanation
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted] contacted me from Western Dental. She said she would bring all my accounts to a zero balance and remove the derogatory comments from my credit report but I have to wait 30 days.

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. Gales' complaint and WDS has sent her a resolution letter addressing all of her concerns on January 19, 2018.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My contract still has not been cancelled as requested numerous times.  Nor have I even received a call from the manager at the Fremont ortho office as of today.  At this time I am requesting a full refund and contract cancelation immediately.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.See my response attached
There
has not been any updates to my Credit at 8/18/15. WDS is not listed
as a creditor, only as hard collection inquiry(negative)
Is
this going to deleted from
[redacted] based on #3 below.
2015
WDS billing rep states they make soft
inquiries not hard credit
inquiries per highlighted.
It
states “collection” on
date of service 12/06/14
(Inaccurate reporting
statement, which will be reported to [redacted])

It
is viewed by credit report inquiries as a collection inquiry
(negative)
Since,
payment was offered denied, and paid immediately upon billing May
2015, It should not be in credit report at
all.
So
why is WDS stating “updating my credit etc. for a delayed improper
billing on their part? Hard inquiry should be deleted.
]
Regards,
[redacted]

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on October 27, 2016. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Upon review of account it has been confirmed that responsible party did provide new insurance information to the office.  Please note that office did bill insurance company, however...

due to patient being in active treatment when insurance became effective the insurance company stated they would not pay for any treatment.  On 6/8/15 claim was resubmitted again for reconsideration of payment. Again, on 7/16/15 a follow up call was made to the insurance company and WDS was informed that claim is currently pending to be reviewed.  WDS will contact insurance company again to trace status of claim.WDS will continue to request payment from the insurance company until all efforts have been exhausted.  If insurance company pays for existing treatment and account results in an overpayment, WDS will reimburse responsible party accordingly. WDS sincerely apologizes for any inconvenience that this matter may have caused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have been forwarded as a formal complaint and a written response will be mailed to the patient within 30 days from today's date.   Patient was contacted to address her concerns and was informed that a formal grievance was opened on her behalf, patient understood the grievance process and agreed to wait 30 days for a resolution to her complaint.