First Class Tour Club

WDS has reviewed Ms. [redacted] concerns regarding her
account. It was determined that as Ms. [redacted] did not honor the terms of her
financial contract and due to non-payment, the balance for services rendered
was assigned to a third party collection agency. Upon bringing the account to...

a
current status, the patient is welcome to return to treatment. Should the
patient experience any discomfort related to the orthodontic appliances
currently in place, she is welcome to return to the office for emergency
treatment. WDS has communicated this resolution to Ms. [redacted].

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They said that there was a miscommunication in the office and they in fact do the multiple implants procedure.  They also apologized for the bill going out in error.  I can tell from the emails that they will continue to do this type of thing to their customers.  They did not offer me anything as far as a resolution to what I have been through except I can make an appointment to see the dentist.  I originally thought I would give them another try but I have now changed my mind.  I will take my business and my money to a more honest place.
Regards,
[redacted]

Western Dental Services verified that it did send a secure email to Ms. [redacted] on March 23, 2018, as it contains protected health information (HIPAA).  Records show that Ms. [redacted] never opened that email, so it was resent to her today.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Please...

note that although WDS has obtained the required release from patient, WDS has not finalized its review and resolution of this matter.  Please note that this case is due for resolution on or before March 11, 2016, at that time, WDS will forward any pertinent information to the Revdex.com.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I have already run into issues with the business saying they will do something, and then not doing it.  How long are they given to perform the action, and what can I do if they do not? In addition, why have they not provided the information about how much money I was over charged? I was told by my insurance company I should have only paid $120 total. Is this the number they came up with?
Thank you,
[redacted]

Western Dental Services,
Inc (“WDS”) appreciates the opportunity to address the concerns filed by Ms. [redacted] with the Business Bureau.
Per
grievance resolution letter dated and mailed to Ms. [redacted] on April 26, 2016
the Committee concluded that the treatment planned and...

performed was
appropriate for the conditions which the patients presented.  This includes the change in treatment plan for
[redacted]ander. The Committee concluded that the termination of care letters sent to
Ms. [redacted] will not be enforced and instead the Committee invites Ms. [redacted]
to consider the following three options: 1) [redacted] and [redacted]ander may return to
resume their treatment at the WDS San Diego orthodontic facility. 2) Their care
may be transferred to any WDS orthodontic facility of their choice, should they
wish to do so or 3) Should Ms. [redacted] elect to continue [redacted] and [redacted]ander’s
care with a non-WDS provider, WDS would be willing to remove [redacted] and
[redacted] orthodontic appliances and place retainers. Copies of the patients’
records were mailed to Ms. [redacted] along with her resolution letter, as per her
request. Ms. [redacted] is asked to contact the WDS office in Sand Diego, Mid-City
of her decision. The Committee regrets any inconvenience that Ms. [redacted] and
her family may have encountered and assures that the current condition of
[redacted]ander and [redacted]’s health is our primary concern.
Should
patient have any further questions in regards to the resolution letter, patient
can contact the Patient Relation Department at 1-800-992-3366. Extension [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by the office stating they would audit my account and send me information on 4-14-17 but to date - I have not been contacted with the audit details nor an update about the amounts only that they are looking into it as I have been told the past 30 days.  This is still not resolved and still no update as promised. I am still at square 1 owing more than I am suppose to owe. I will send the authorization of release to them upon receiving resolution. But to date - still the run around and no answers. no phone call. no contact accept for an email to get a release for the Revdex.com but no resolve.
Regards,
[redacted]

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Please note that we must first get a signed release of health information from our patient authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form". Please note that although the patient returned an authorization form the Business Bureau, the form is not signed by the patient.  As a result, WDS responded directly to the patient regarding this matter on June 3, 2016.  However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Western Dental...

Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Western Dental sincerely apologizes for any customer Service that failed to meet patient expectations.  As a good token of amends WDS has agreed to move July installments to the end of her contract balance due to financial hardship. Patient was contacted directly to address her concerns and patient was satisfied with the resolution provided.  Patient was informed that her next payment is due on 8/5/15.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Protecting member information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient...

authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was emailed to patient on July 15, 2016 and to date, patient has not replied to WDS' request for this signed document.  As a result, WDS has corresponded directly with patient regarding this matter.  However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Western Dental Services “WDS” is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our...

patient authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was emailed to the patient. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

Western Dental Services ("WDS") is in receipt of the rebuttal from the wife of a patient of WDS.  WDS has again thoroughly reviewed Ms. [redacted]' complaints and wishes to advise the Revdex.com that specific dental information cannot be shared with the Revdex.com due to HIPAA privacy laws.  However, WDS would like the Revdex.com to know that the dentist to whom Ms. [redacted] referred is a licensed dentist that is part of the WDS grievance review process, and he reviewed all of Ms. [redacted]' complaints and assisted in WDS' provision of the resolution provided to Ms. [redacted].

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. Turner's complaint and WDS is resolving the issue and has attempted to reach the parent with no success.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Patient was contacted on 8/4/15 to address her concerns of missing payments on her account. Patient provided payment information and WDS is currently in the process of locating missing...

payments.  Once payments are located and posted to the account WDS will adjust all invalid late fees and interests and also any negative credit reporting will be removed. WDS sincerely apologizes for any inconvenience that this matter has caused patient.

Western Dental Services (“WDS”) has provided this patient with an itemization of his bill and is promptly refunding the patient.

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted] complaint and WDS has sent her a resolution letter addressing all of her concerns on March 12, 2018.

Western Dental Services is in receipt of the complaint filed by a friend of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted] complaint and the WDS has addressed all of the patient's concerns on March 12, 2018.

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on November 11, 2016. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on October 31, 2016. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]