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First Class Tour Club Reviews (258)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.See my response attached There has not been any updates to my Credit at 8/18/WDS is not listed as a creditor, only as hard collection inquiry(negative) Is this going to deleted from [redacted] based on #below WDS billing rep states they make soft inquiries not hard credit inquiries per highlighted It states “collection” on date of service 12/06/ (Inaccurate reporting statement, which will be reported to [redacted] ***) It is viewed by credit report inquiries as a collection inquiry (negative) Since, payment was offered denied, and paid immediately upon billing May 2015, It should not be in credit report at all So why is WDS stating “updating my credit etcfor a delayed improper billing on their part? Hard inquiry should be deleted ] Regards, [redacted]

Western Dental Services (“WDS”) has provided this patient with an itemization of his bill and the information received from his insurance carrier and it appears that the issue is now resolved

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by Ms [redacted] with the Business Bureau WDS has reviewed and resolved the inquiry and has completed an audit of the account and provided Ms [redacted] an itemized statement per her request on March 30, It was determined that to date patient payments totaling $have been received and the last payment received from Ms [redacted] was on August 31, As such, it was determined that the account was appropriately assigned to a third party collection agency due to failure to honor the agreed upon payment termsHowever if it is believed that there are payments not currently reflecting on the account, Ms [redacted] is welcome to provide proof of payment and the account will be further reviewedAt this time, Ms [redacted] remains financially responsible for the remaining balance and it is necessary that the account be resolved with the collection agency before treatment may proceedIf the patient is unable to return to treatment within the next business days it is recommended that the patient present for the removal of her braces as it is not recommended that any orthodontic appliances remain on the teeth without the supervision of an orthodontistPatient is welcome to return to the office to address any pain or discomfort that she may be experiencing

WDS is in receipt of the complaint submitted and has taken the necessary steps in addressing the concerns directly with the patientThe patient has been advised of the need to first receive a completed WDS Services Authorization form and one was provided to the patient on July 25, Upon receipt of the completed form, WDS will forward any pertinent information regarding the case and resolution to the Revdex.comThe patient is welcome to contact the Inquiry Response Unit at [redacted] for assistance

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I asked for a refund They have given a doctor my number without my approvalThe lady, [redacted] said that the cease and desist letter was enough Please refund my immediately My husband was dissatisfied with this service I talked to [redacted] she said the cease and desist letter was enough to issue a refund So she is lying to the corporate officePlease again refund my money [redacted] was also the one that gave the doctor my number without any prior warning or approval Refund my please.Attached are the letter I sent them (1) dating May 31st Regards, [redacted]

I signed both plan and non plan formsI did not use any type of insurance plan I paid via cash and credit cardThank you!(Please see four attached files)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI had also received a separate letter from Western Dental to indicate the same but in more length of explanation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has performed the action I requested in a timely and professional manner and I consider this complaint resolved Regards, [redacted]

Western Dental Services is in receipt of the complaint filed by a friend of a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Ms [redacted] complaint and the WDS has addressed all of the patient's concerns on March 12,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, Regards, [redacted] No, it is not resolvedThey could not find it again and again, the lady this time was very helpful thoughThen she finds it and they returned payment for services that my insurance had already paid and now they are charging meIt is so ridiculousWestern Dental is horrible!!!!

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Protecting patient information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on February 7, WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed MsGales' complaint and WDS has sent her a resolution letter addressing all of her concerns on January 19,

Western Dental Service is in receipt of the complaint filed by a patient of Western Dental Services (“WDS”)WDS has thoroughly review Inez Adams- Foster complaint and WDS has sent her an Itemization of her bill addressing all her concernsIt appears that the issue has been resolved

Western Dental of Arizona is in receipt of the complaint filed by a parent of patient of Western Dental of Arizona ("WDA")WDA has thoroughly reviewed Ms [redacted] complaint and WDA has sent her a resolution via email addressing all of her concerns on November 2,

Western Dental Services is in receipt of the complaint filed by a patient of Western Dental Services ("WDS")WDS has thoroughly reviewed Mr [redacted] 's complaint and WDS has sent him a resolution letter addressing all of his concerns on April 11,

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported Please note that due to patient privacy laws we must first receive written authorization from the patient before any details may be provided concerning this matterWDS has reached out to the patient and has advised the patient of the need to provide a completed "WDS Services Authorization Form" and one has been emailed to patient on August 17, WDS has reached out to the patient directly regarding this matter, however, as soon as the signed release is received, WDS will forward any pertinent information to the Revdex.comThe patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension ***

Western Dental Services ("WDS") is in receipt of the complaint filed by Ms*** Please note that because this matter involves Protected Health Information ("PHI"), WDS has responded directly to Ms***, as WDS does not have signed authorization allowing us to share PHI with the Revdex.com It is our hope that Ms [redacted] will be satisfied with the information WDS has provided to her in response to this matter

Western Dental Services has reviewed the patient's rebuttal and verified that an appropriate resolution was sent to the patient

The patient’s account was reviewed and our audit determined that the patient is due a refund in the amount of $We have taken the necessary steps to correct the account status and ensure that patient receives a prompt refund of her overpaymentI have reached out to Ms [redacted] to advise that her concerns have been addressed and that she should expect a refund to arrive within business daysThank you for your helpKind regards, [redacted] Inquiry Response Unit Manager

Hello,Please find attached the waiver for my complaint[redacted]

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Address: 39 Clifford St, NEw Cumberlnd, West Virginia, United States, 26047-4131

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