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First Data

2900 Westside Pkwy, Alpharetta, Georgia, United States, 30004-7429

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First Data Reviews (%countItem)

This company is scamming people saying that MetaBank will become the issuer of your Money Network Account card. I don't own a MetaBank card. It also states that the current card is issued by Bank of America and will continue to work until your receive and activate your new card that is issue by MetaBank. Customer Service number is 1-800-845-8638. According to the paper the website is www.moneynetwork.com. They sent this paper to an old address. Luckily the mailman knows my current address and put it into my box. There are similar businesses with this same address but if you pay close attention the address is:
Money Network MNCOG
One Wester Maryland Parkway
Hagerstown, MD 21740
Do NOt Call This number it is a scam to get all of your information.

First Data Response • Jun 18, 2020

Thank you for contacting us with the stated concerns.

Please be advised this is not a scam. Letters were mailed to all Bank of America Money Network Paycard accounts regardless if they were actively being used.

At one time you were enrolled though an employer for a Money Network Paycard. The letter was sent to the address on file from that time of enrollment.

If you can provide the address that the letter was sent to we can attempt to locate the account to provide details of the employer and time of enrollment.

Unfortunately, I believe that destroyed the debit card and and through it out thinking it was junk mail. I have been calling both the IRS and going online to “get my payment” for 4 days but have been unsuccessful. I am hoping that this complaint will point me in the right direction. Thank you for your attention to this matter.

First Data Response • Jun 17, 2020

June 15, 2020Thank you for
bringing to our attention your questions regarding the Money Network Economic
Impact Payments Card (EIP Card) that you recently received but may have
inadvertently lost or discarded. You may obtain a replacement EIP Card by
contacting Money Network at ***, our customer service
line.We write to assure
you the EIP Card that Money Network sent you is legitimate. Your EIP Card is
part of the 2020 CARES Act Stimulus package. It is a United States
Treasury-sponsored, VISA branded prepaid debit card that provides a safe,
convenient and secure way to access your EIP funds. You can use your EIP Card,
for example, to pay for in store, online or telephone purchases, for paying
bills, to withdraw cash from ATMs, to transfer EIP funds to other bank accounts
and even to make payments using Money Network checks (which you may request
using the instructions provided). Please note, however,
that we will need additional information from you to locate your account
including your address and how your name appears on your 2018 or 2019 income
taxes filed with the IRS. If you are unsure whether you received an EIP Card,
we recommend that you reach out to the IRS to confirm in what form your
Stimulus Package funds were sent to you.If you still need
further assistance or have any other questions, please call Money Network
customer service line at *** or review the information provided on the www.EIPcard.com website. If
you have any other questions concerning your CFPB complaint, you may reach us
at ***.Thank you,Fiserv

I have received a telemarketing call on Wed, Nov 27, 2019 from a sale man name *** (Paysafe Group Company) tried to sell merchant service to me and promise me that all fee will be cheaper than the one I currently using which Chasepayment Tech. He never tells me that there should be two contracts and NEVER EVER tells me that the merchant machine CANNOT be return. I have used his machine for a month and half and never use it again. The fee is high compare to Chasepayment Tech. I've been contact him which I called and emailed too many times. He passed it onto this co-worker and his co-worker tells me that he works from home. Finally, his co-worker called say that "my account has been closed" but I cannot return the merchant machine which they work together until now. I have look up on Google showing that his company and first date are work together.
The merchant machine that he signed me up for 48 months and when I called first data, they want me to pay $4,144.78 ($84.31/month) to get out of the contract. But I told them that I have NOT used that machine after a month and half and I also sent that machine back to TASQ Technology, 1169 Canton Road, Marietta, GA 30066. They received that machine on Tuesday 6/02/2020 at 11:15 am
DELIVERED and signed for by: JDONOHUE. Of course, a little delays due to Covid-19 and battle with the company. This company is totally SCAM.

Paysafe Group
P.O. Box 6600
Hagerstown, MD 21740

First Data Global Leasing
P.O. Box 173845
Denver, CO 80217

First Data Response • Jun 26, 2020

Thank you for bringing the stated concerns to our attention. I have attached a copy of the merchant/lease agreement.

The account was signed through Pay Safe, an Independent Sales Organization. We do not control nor set the fees/rates for their agreement.

The lease was signed through First Data Global Leasing and clearly states on the agreement that it is a non cancelable agreement. The merchant is responsible for the full term of the agreement. Closing the merchant account with Pay Safe does not cancel the lease agreement made with First Data Global Leasing. Additionally, returning the equipment does not release the merchant of their lease obligation.

The merchant however may buyout the lease term. The cost for doing so with return of the equipment is $3,683.91. We are willing to offer a settlement amount to close the lease for the cost of $2,800.

FDGL can be reached at 877-257-2094, Mon-Fri 9:00 AM - 8:00 PM EST to discuss the above options.

Refusal to dispute fraudulent charges,charged for two replacement cards only recieved and needed one ,11.40 checks purchased or withdrawal fees on 05 28 2020

First Data Response • Jun 19, 2020

Thank you for contacting us with the stated concerns.

We apologize the cards were not received. Cards were mailed and the address was verified before being sent.

We have issued refunds to the card for $7.31 and $8.21.

On April 4, 2008 I called First Data for cancellation of the service and I was told to return the credit care equipment in order to cancel. I mailed the machine with tracking receipt and First Data acknowledged they received the machine. First data has been still charging me monthly even though the machine was returned and accepted by them. I called First Data and spoke with ***, manager, about it and informed me that I did not call to cancel although I called and got he address where to mail the credit machine. On Jan 2020 I was even charged for machine maintenance even though they have the machine for 2 years.

First Data Response • Jun 12, 2020

Thank you for contacting us with the stated concerns. We are unable to locate a merchant account with the information provided. In order to assist we need to access the correct account. Please provide the merchant number and/or lease number and business name.

Customer Response • Jun 12, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Merchant Number- ***

Regards

First Data Response • Jun 18, 2020

Thank you for providing the additional information. I was able to locate the merchant account in question.

In review of the account we were contacted April 4, 2018 by Mr. asking for instructions to return the equipment stating he was going to switch to another company due to fees. The agent at that time advised their contract ended on April 9, 2018 and to avoid early cancellation fees he would need to call back on or after that date to cancel.

Our retention department attempted to contact Mr. to review fees however the phone number on file did not take inbound calls. Two emails were sent to the address on file but there was no return contact by Mr.. No follow up was received to cancel the account which remained opened, monthly fees are billed on an open account.

We were not contacted by Mr. until June 11, 2020 requesting cancellation and disputing the fees. The account has been closed and as a courtesy we have refunded three months of fees, $109.85 was transferred to the merchant bank account on June 17, 2020.

Per the merchant agreement they have 45 days to dispute any fees.

Received a today stating that they have created a new card and supposedly my old card will be cancelled when the new one arrives. Problem is I never had a card with them "Money Network" that is. I called them to figure out what was going on, because I feel like somebody might have stolen my identity. I spoke to two representatives, they asked for my name, for my complete social security number, and birth date. I gave it to them and explained that I don't recall ever having a card with them to even have an active card or to receive a new one. They stated that it was from 2016, and asked have I ever worked at a store. I answered yes, because I've worked in customer service for a majority of my work history. I stated again that I never had a card with them and asked what company. They told me that they can't tell me that. I informed them that they now have my personal information and they need to tell me what's going on because I'm trying to figure out if a company is claiming as an employee or if my identity has been stolen. They insisted that I would have to tell them the company name first before they could tell me the companies name. That makes no sense because if I knew the name I would not be asking them. I feel like I need to contact the social security office and a lawyer because they now have my personal information and hasn't told me anything. I need some answers asap. A supposed card/account, for a company they want tell me name, and apparently it's been a active account since 2016-2020.

First Data Response • Jun 16, 2020

Thank you for contacting us with the stated concerns.

In review of the accounts, both of these
are Payroll card accounts, therefore, both employers would have enrolled the employee with the name, social security number and address
from their documents.

We cannot
provide any information to a caller unless they are able to authenticate. We would inquire if this complainant if they ever worked for Lowes (Home Improvement store) or
the Corporation – Variety Stores Inc.

First Data Response • Jul 02, 2020

I have reached out to Ms. directly to respond to her concerns.

This was an employer payroll card to which no fees were billed. Many times employers use payroll cards for their employees and when that employee moves on from the company the card is not cancelled by either the employer or the employee leaving it in an open status although there is no activity.

This account has been closed.

Customer Response • Jul 02, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards

I received a letter from FDGL requesting the lease machines be returned. However, there was no return shipping label. I sent a email requesting one and was refused. I do not remember anything in my lease agreeing to pay to return the credit card machines. I also signed a new lease for a new machine. I believe FDGL is responsible for paying shipping cost and not me.

First Data Response • Jun 24, 2020

Thank you for contacting us with the stated concerns.

We were able to locate Lease number 052-***-000.

Please see the attached, section 7 highlights the return of the equipment and states the
client has options. Returning the equipment to us is one of those options. We do not provide a return label, the merchant is responsible for cost of returning equipment.

The lease payments will continue until return of equipment.

Customer Response • Jun 25, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The attached section 7 does NOT say anything about me paying to return anything. If you want the equipment returned, as I am not keeping it, then any and all cost is the company responsible to pay. As for lease payments, you can not charge me any lease fees for this equipment since 1, I have been trying to return it and you are refusing to pay shipping and 2, I have a new lease with you that took place of the old lease. You can not charge me for two lease payments when the one lease replaced the other lease. If you refuse to pay the return shipping fee, then I will cancel the new lease with you as the new equipment from you, simply is poor and doesn't work great and you are in breach of contract.]

Regards

Customer Response • Jun 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Well you first said it was in the agreement I have to pay to ship to you. I proved there is nothing in the lease saying that. So you lied. I will not pay to return anything. You requested it, so therefor you must pay the return shipping cost. As for the new lease, I am requesting the paperwork to cancel do to breach of contract and I will not pay any cancel fees. I will contact my bank to refuse any payments to you. Any money taken out of my bank account from this point on will be considered theft. If you want to keep me as a customer, then send me a return shipping label or I will do as I said by end of the week. You are welcome to call me at 717-818-2390 to discuss this. But the lease does not say I have to pay and you requested the equipment, not me, thats makes you having to pay since you requested it. ]

they can not charge me for two leases. Thats theft. I meet my lease terms for the old lease and can not be charged for it and I demand refunds for withdrawal for the old lease.
***Gift RiteWay

Regards

First Data Response • Jul 02, 2020

Mr.,

In order to resolve, as a courtesy, we have closed the original lease therefore the equipment does not need to be returned.

The lease expired on June 1, 2020, one payment had been taken after the end of the lease term for the amount of $42.36. A refund is being processed for that amount.

While I believe this response closes your dispute please do not hesitate to contact us should you need anything further.

First Data Response • Jul 07, 2020

Please see the attached lease agreement. The first lease payment was deducted June 2016, the lease term expired June 2020. We have refunded one month as a courtesy and closed the lease without return of the equipment. No further refunds will be forthcoming.

Customer Response • Jul 08, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[So you sent me a leased I signed on 05-13-2016. So 48 months later is 05-13-2020. So again, why was I double charged these dates. 06/22/2020 $42.36 06/15/2020 $31.78 05/20/2020 $42.36 05/15/2020 $31.78 04/20/2020 $42.36 04/15/2020 $40.25. You agreed to not have the equipment return and refund one month, but I still question the other months.]

Regards

They will not release the 115.00 pending deposit from *** hotel. Mn said 31 days. Unless I send a company letter showing my info my card info and statement to release.. the hotel gave me my reservation paper with the the letterhead logo they wanted it shows my dates it shows my refund date of the deposit on may 22nd it shows my card number and authorization to release the funds to MN and signed by manager *** of the hotel. The hotel is not going to handtype them a letter because she claims they can't they don't have word. This hotel is going out of business they don't even have a fax machine. After sending moneynet the documents signed by *** hotel. I called moneynet was transferred to what was a manager whom put me on a 21 mins hold did not ever check in with me. She advised me that the back office says they don't see authorization that is clearly on the documents and she even circled it to show them. It's been 20 days I've giving them the info requested please give me my money. This is crazy

First Data Response • Jun 12, 2020

Thank you for contacting us with the stated concerns.

To have an authorization hold removed from a card we would need a typewritten letter on company letter with a signed signature from the merchant The paperwork supplied was a receipt with handwritten information, this is not sufficient. The letter can be emailed to ***

If the merchant is unable to supply a letter the hold will be removed after 30 days.

Customer Response • Jun 13, 2020

Then you guys help me explain that to the hotel. Last 4 times we have been on the phone you guys hang up when I conference them in. I don't get a call back no call back number your are my bank and should help me settle this since u know very well your running me in circles. Shouldn't take 30 days that's unheard of even *** said at most 14. And you guys told me to have the sign it but now has to be all typed.its always something. You should be protecting my money but yet you are using it like a interest free loan. I would like you to give me a phone number to a English speaking agent who is authorization to help me and stay on the line with this hotel to get your paper. When I call I have to be sent to almost 4 people and 40 mins of hold to get a person who has some type of manager ability but huge lack of customer service. We are in the middle of a worldwide pandemic and you guys are withholding my money you know damn well it doesn't have to be 30 days

First Data Response • Jun 18, 2020

A hotel hold is released after 31 days. We cannot take a verbal request to release a hold and agents are not able to make outbound calls or conference, generally they do not speak to the merchant/hotel.

What is required would be the business letterhead with a typewritten authorization to release the hold and a signature from someone at the business.

However, we have released the hold from the account and funds should now be available.

We apologize for any confusion or for not clarifying what was needed.

If you have any further questions please do not hesitate to contact us.

For more than a decade I used FIrst Data Merchant Services for my credit card and check scanning for my business. In early March of this year, there equipment stopped working and they failed to provided a replacement that worked either. So, in early April; perhaps as early as April 1st, I informed them that I was cancelling my account. They use they phone system to stone wall and prevent you from speaking with anyone. I called dozens of times, spent countless hours on the phone, plus I sent faxes and emails. They continued to bill me for NO SERVICES. I was no longer using their business. Finally, on May 8th, I received an email from them requesting that I e-mail they me request to cancel services. I immediately did, but they continued to charge me. In spite of my request for confirmation that my account(s) had been cancelled, I continued to be charged by them and email them angrily. Finally, on May 18th I received an e-mail claiming that my 'Telechek accounts have been cancelled. No charges have been made on your account" This turned out to be a lie. NOTE: one of the difficulties with First Data is their use of multiple name, which creates confusion, but the "Telecheck Merchant Services" is part of First Data (It also may now be under the name 'fiserv'. Well, I continue to be charged. I was debited 3 times on May 5th for $290.80, $30.94 and $26.80 from First Data Merchant Services. Then, I got a $30 fee on May 20th from "Telecheck" and now on June 3rd of have taken money from my account three more times in the amounts of $40.52, $19.95 and $7.76.

First Data Response • Jun 10, 2020

Thank you for contacting us with your stated concerns.

Our records show that the account was active through the month of March and the last day for processing was on April 1, 2020.

A monthly statement is sent to the address on file, the statement provides the number for our 24 hr customer service line. We show no request to cancel. I have cancelled the account and refunded monthly fees billed for May, April fees are valid.

The account with Telecheck was cancelled on May 8, 2020. The billing of $30 was for the month of April in which the account was opened and valid.

Please allow 7-10 business days for the refund to be deposited.

FDGL First Data Global Leasing deducted monthly charges from Sept 2015 to April 2020, totaling 4495.82. For services and/or equipment that was never provided. The deduction was determined to be false only after an internal audit much later.
Many calls were made requesting information, copies of buyout, etc. Each phone call was the same, I requested information, and they couldn't provide until I gave them my checking account number.
Each time I call, a different person.
I had to stop payment on the deduction, for which, no one has called me from FDGL to inquire about.
Product_Or_Service: Credit Card Processing Services
Account_Number: 052-1246478-000

First Data Response • Jun 12, 2020

Thank you for contacting us with the stated concerns. Please see the attached signed acknowledgement form confirming receipt of equipment. We have verified equipment has not been returned.

We have cancelled the lease, no more payments will be debited however, there are no refunds due.

No ??, Theifs, down right criminals. Constantly tacking on new fees. Try Sguare instead.

First Data Response • Jun 10, 2020

Thank you for bringing the states concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), business information and any associated lease number to [email protected]. Upon receipt, we will research for resolution.

I called First Data and Clover over 10 times in the last two week about my account and no one has called me back to help me resolved why my acct was cancelled. I need to resolved this asap and I have about $10,000 in credit in my Clover account that haven't been credited to my business checking, that First Data is holding back and I want them to be transferred to my business banking account asap.

My Merchant ID is: ------- Company Name: Intermarketing Inc

Address: 299 S. Walnut Bend Suite 100, Cordova, TN

Please call me asap 901-335-4242

Thanks,
Rebecca

Rebecca Lin
Intermarketing Inc
299 S. Walnut Bend Suite 100
Cordova, TN 38018

First Data Response • Jun 01, 2020

Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have determined that the account was placed into Security review on 4/21 to verify the
activity due to unusual processing. We understand that Security sent an email to the Merchant on 4/22 to
advise of the review and to request verification information. Security did not
receive a response. They attempted to call the Merchant on 5/4/20, but could not
make contact. The Merchant was unresponsive to our contact efforts. The Merchant continued to process high risk activity. There was
a high level of recurring transaction amounts and mostly prepaid cards. The
activity could not be verified. The account was closed on 5/20/20 due to
suspected merchant fraud with a termination reserve amount of $9,999.11. We can reassess the risk in 90 days to determine if the reserve
can be released at that time.

BUYERS BE AWARE you are going to pay thousands of dollars just to cancel with them!!!, before signing the contract with this company be very careful what you signing into, first of all it is impossible to cancel the contract with them the sales rep told us you can cancel anytime but guess what since we are closing the business due to COVID19 we spent hours on the phone trying to close the account and we end up in transfer from one person to another for 2 hours until you give up and hang up this is for days the other option is to pay 3000 USD!! the only other option is a payment of 70$ for four years for a piece of machine that you could buy for less than 200$ and you cannot return it if you return it they will charge you a couple of hundreds more for "improper return of equipment" and a few hundreds fees and you still stuck with 4 years contract, they promise you that you will save on the transaction fess but you end paying thousands every year for all the hidden fees inside the contract from monthly fees to annually fees, the third thing the contract require that you become a personal guarantor and even if you want to transfer the machine to a new business you become the personal guarantor and the new owner as well it is so shady business do your research and never trust the sales person which is now in a meeting every time we call her the scam artist. PLEASE STAY AWAY AND LOOK ELSE WHERE.

First Data Response • Jun 01, 2020

Thank you for bringing the states concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), business information and any associated lease number to [email protected]. Upon receipt, we will research for resolution. Please reference case 00422299 in the subject line.

Payments greatly exceed value of equipment over full lease term. The total cost by the end of the lease can run anywhere from three times to as much as ten times the cost to purchase the same equipment. You cannot cancel withour payint the FULL amount although the equipment is not worth it, Contract terms up to five years and the Lease is noncancelable
Early termination requires paying out all remaining months of contract and they draw it directly from your checking account.
Poor customer service and support, very hard to reach help or assistance.

First Data Response • Jun 01, 2020

Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), Business information and any associated Lease Number to [email protected]. Upon receipt, we will research for resolution. Please reference case 00422304 in the subject line.

First Data Response • Jun 10, 2020

We understand that the Merchant spoke with PNC Merchant Services who explained the non-cancelable lease and buyout options.

I am a current money network customer and that has Had an on going problem with fraud being committed on my card an I have been waiting well over 30 days of an ongoing investigation with no resolution yet I have yet to receive a call back for a statue daily an still get nothing I have bills to pay just like you my stimulus check is taken by child support as well as out of my check I’m behind on rent and have nothing they still have my old account info tied to the active account and I don’t have in my possession

First Data Response • May 25, 2020

Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found the two disputed ATM transactions processed on 5/19 for a total of $500.00. The dispute has been denied for inconsistent conflicting information. Specifically;

- The account is new.

- Transactions are local and day of deposit.

- Are PIN based transactions. How was the PIN obtained?

- No invalid PIN.

- Cardholder has a history of filing disputes on all their accounts.

A Denial Letter has been mailed to the Cardholder on 5/21. We consider this claim resolved and closed.

Similar compliant as everyone posting. They are holding up monies owed!!! Reason they give is Risk Security department is reviewing. But NO ONE CAN GET AHOLD OF RISK SECURITY DEPARTMENT. Was told they have no idea what to do, don't know if funds can be returned to customer. I am wondering, where is the money being held!! if in an interest bearing account, they are truly making a lot of money!

First Data Response • May 28, 2020

Thank you for bringing the stated concerns to our attention. We understand that our Security Team has reached out to the Merchant on 5/11 and 5/22 to discuss the account. Security has completed their review of the account. The Merchant explained the transactions were progress payments for a large job ($300K) and Security requested additional information to assess the Merchant's financial risk. Security determined their profile did not support the associated risk. The transactions will be rejected and the account will be closed due to multiple risk concerns. The Merchant has been advised.

Customer Response • May 28, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Just wish they did not ignore me for 10 days

Regards

I have been a client of this product for 11 mos and have recently encountered tremendous problems with the company's resolution of an issue with changing my banking information for my system and their customer service approach to this issue. After submitting all of the required documents, which included voided checks, letters from the banking institution, and have been back and forth on the phone with various Representatives, no one has been responsive to my problem and have yet to reactivate my payment system which is causing loss revenue; I'm unable to pay wages appropriately, account for items being sold, accurately account for inventory and loss of revenue due to inability to accept credit card payments. I have done every step that First Data/Clover has required. My business does not have any outstanding balances and this problem hasn't been resolved in three weeks, after speaking with multiple Representatives. They are holding funds that were submitted to me as payments prior to this issue and haven't released my funds into my bank account. This has been the most unprofessional and distrustful situation that I've experienced while using their service. I have exhausted all means of getting a response or resolution to this problem and would greatly appreciate your help.

First Data Response • May 22, 2020

Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the initial bank change was rejected due to the business name being different on the voided check compared with what was on file. The Merchant signed the Merchant Processing Agreement (MPA) indicating that the Legal Name was *** and DBA being *** which did not match the documentation. Additional documentation to update the name of the business was received and changes were made on the account. The DDA was updated. The Merchant was funded for transactions on 5/20 $5487.79. The reserve was released today 5/22 for $873.12 to the new DDA. We understand that Customer Service left a message on 5/20 informing the Merchant of the account being reinstated as well.

There is a pending transaction on my bank account. The company says they will not release my funds until certain information is provided my the merchant or I have to wait 31 business days for the transaction to clear. . The proper information was sent from the merchant and I was told it was incorrect. When I requested a copy of what was sent to the company from the merchant I was told that they would not provide the information so I could see what was missing. I then asked for a copy of the terms and conditions stating their 31 day hold policy. First I was told the information was online, I went through all terms and conditions with one of the companies associates proving that the information was in fact not online. I was then told that they could not provide proof of the policy that I had to take their word for it. I have been trying to gain access to my money since April 27,2019. The company is refusing to provide me with the information I asked for and is also refusing to release my funds even though they cannot prove or provide their so called “policy”

First Data Response • Jun 05, 2020

Please see the attached Terms & Conditions where it outlines Authorization Holds. Also, the requested fax was received on 5/20 to remove the hold. Hold was removed.

Our company opened a merchant account several months ago with First Data. Last month around the 18th we were notified that our payments have been suspended. The following week they said that due to our business scaling up our processing volume that they needed more information about why our processing volume had increased. We supplied everything that was requested explaining that we had a winning marketing campaign that allowed us to increase our sales volume. They replied saying they would get back to us in 24-48 hours. About 5 days later they sent and email in broken English with misspellings saying they were exiting the business relationship. They asked us to call them to regain access to well over $100,000 that was held. We have literally called more than 20 times at this point and emailed more than 10 times. All calls go direct to a line that doesn't allow you to get in contact with a live person and none of our emails have been replied to at this point. It's been nearly a month now and they are still holding a significant amount of money without us having any means of getting in contact with them to get our money back. Their customer service isn't bad it's non existent and we have been forced to lay people off due to them unjustly holding our funds without as much as an explanation and/or a time that we will get the money that we compliantly processed as per the contract that we signed with them.

First Data Response • May 20, 2020

Thank you for bringing the stated concerns to our attention. We understand that the account came under security review due to the increase
in volume along with the increase in chargebacks and refunds. The remaining reserve is $117,644.47 as of today 5/20. Security will secure for a minimum of 90 days. We have attached the Termination Letter for your records.

FIRST DATA GLOBAL LEASING IS A TOTAL SCAM! They sent a sales person at my business and as a new owner they tricked me to believe that we need there equipment to process EBT cards. I got suckered into signing a 48 month contract and now they are not canceling it. I have been paying them for over a year now.

First Data Response • May 20, 2020

Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant signed the Lease Agreement in connection with the Merchant Processing Agreement (MPA) on 11/7/18. The lease was signed for a 48 month non-cancelable lease at $69.00 a month plus applicable fees. Our records indicate that the Merchant originally spoke with First Data Global Leasing (FDGL) on 1/29/19 mentioning the EBT cards. The Merchant also provided their driver's license, voided check and Delivery & Acknowledgement form indicating that he understood and accepted the lease terms for the non-cancelable lease. There is 30 months remaining on the lease.

Additionally, we understand that the Sales Team Northern Payment Systems (NPS) reached out to the Merchant on 5/19/20 to discuss the Revdex.com complaint and the Merchant stated that he did not make a Revdex.com complaint and that there were no issues. We have reviewed that recorded call and the Agent asked the Merchant multiple times if there was assistance needed and were advised of no issues or concerns.

We recommend that the Merchant reach out to FDGL directly at *** to discuss payment arrangements.

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Description: Home Electronics - Designers

Address: 2900 Westside Pkwy, Alpharetta, Georgia, United States, 30004-7429

Phone:

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Web:

www.fdis-mcdonoughga.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with First Data, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with First Data.


This website was reported to be associated with First Data.


This website was reported to be associated with First Data.


This website was reported to be associated with First Data.



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