First Data Reviews (%countItem)
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First Data Rating
Description: Home Electronics - Designers
Address: 2900 Westside Pkwy, Alpharetta, Georgia, United States, 30004-7429
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www.fdis-mcdonoughga.com
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This company let micro soft take money that was not available from my account. This all happened from March 11, 2020 through March 15, 2020. This company never have let me go into the negative. Because of this I could not make my car payment and I was not able to buy food at my house. They held the balance until I was paid and left me with less than $50 dollars to eat on for two weeks. I call on March 15,2020 to dispute the charges and they told me that they would sent the paperwork, that would be mailed and I should receive them in three to five days. I received the paperwork on March 23, 2020 and I called them to get the case numbers that were missing. At that time I spoke with a supervisor (***, Ref# ***) she informed me that my case was denied and there was no reason for me to send in the forms. In my statement online It shows were I sent my rent in and only had twenty-three dollars left over. My statement online shows how they continued to let micro soft take money that was not there.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have determined that the Microsoft charges are not indicative of third party fraud. Specifically;
History with Microsoft dating back to 2018.
The disputed Microsoft transactions mirror the Cardholder's spending pattern.
The Cardholder has transactions with Amazon and Google as well. All used for gaming services.
The dispute claims have been denied and a Denial Letter has been mailed to the address on file. We consider this case resolved and closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached is my online bank statement, my account is the same monthly it never changes. Also enclosed are the two letters that were sent.
Regards
As stated previously, Money Network has reviewed all documentation related to the dispute claims. In the complaint, the Cardholder states that "This Company (Money Network) let Microsoft take money that was not available from my account. This all happened from March 11, 2020 through March 15, 2020. This company never have let me go into the negative.". There is no indication from the Cardholder that these were unauthorized charges but that the Cardholder was left in the negative is the reason for the dispute. There is history with the same Merchant going back to 2018 along with Amazon and Google for gaming purchases. The dispute claims have been denied and are not indicative of third party fraud. We consider this case resolved and closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well this is where we will take it higher up.
Regards
Customer service provided by Fungai M with CardConnect is second to none. In all my years, never have I been so well attended in the multiple ways that Mr. M has accorded to the cares and concerns of my business. A stellar performance by this CardConnect customer service representative is unparalelled. Recommend for promotion at the earliest opportunity. Mr. M has faithfully and consistently demonstrated unrelenting customer service that is the standard for all to admire and, more importantly, to emulate. Mr. M epitomizes the gold standard for his field. Well done! High regards, Leo M, Ph.D. (Cand.), LMFT and business owner.
Do NOT get into a contract or lease with this company. They are drawn out, they have no sympathy, they hide details deep in the long contract/lease agreements that will make it impossible to get out of, and at the end of the day they are just not transparent and do not have a lot of scruples. They are looking to make a lot of money, looking to be deceptive with their contracts, and looking to take advantage of any small business that does not have their own accounting and or legal department that can pour over a contract and sift through the fine details, details that would reveal they are doing business in a very unethical way.
It may not be illegal what they do, but they damn sure will get as close to the line as possible. So close that I could imagine new legislature eventually be written to prevent entities like this from existing.
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), Business information and any associated Lease Number to [email protected]. Upon receipt, we will research for resolution. Please reference case 400059 in Subject Line.
My signature on the agreement was obtained fraudulently. I was shown a tablet with a signature page were I was told it was the acceptance of the services on 5-28-2019. I reviewed the terms we had discussed in front of about 6 witnesses and the salesperson agreed that there were no additional charges beside the monthly percentage. Clover agreed that I did not need there soft ware and that I would be credited for the monthly charges . I was also not informed that there was a charge for delivering the machine which they refused to reimburse me. They insisted that I had agreed to all the fees but it wasn't until 11-8-2019 when they sent me the agreement. At that point I requested a new agreement and someone to go over the fees with me. They refused to provide a new agreement and deem the other invalid as I told them that my signature was obtained fraudulently . I noticed that the name of the business was written incorrectly as well as the description of the business. I also told them that I was never informed of the swipe fee nor the annual fee. This agreement was done under First Data Citibank.
As of today I have notified them that I know longer will be using their services under this agreement.
Account_Number: Merchant identifier
Thank you for bringing the stated concerns to our
attention. Upon review of the
information provided and the account history, we have determined that the
Merchant executed the Merchant Processing Agreement (MPA) on 5/28/19 @ 3:56 PM
that outlines the rates and fees for processing along with miscellaneous fees
that includes the Annual Maintenance Fee of $119.00, Clover Mini rental fee of
$9.99 and Shipping & Handling of $19.95. Clover Market App fees are separate from the monthly processing
fees. Our records indicate that a Promo
of a $500 statement credit was offered after the account is active for 30 days
and will not be applied until 60 days after activation. The account was active on 5/29/19. This Promo does not stop the Merchant from
being billed processing and account fees. In speaking with the Business Consultant, he has advised that all fees
including Clover App fees were explained prior to signing the MPA. All fees that were charged are valid and will
be no additional refunds forthcoming. However, in agreemant with the Promo offer, a $500 statement credit was
issued on 8/27/19 to the DDA on file and detailed on the October 2019
statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[They continue to lie and not take responsibilities for their actions. The representative did not discuss the hidden fees with me. He asked me to sign for acceptance of service and the agreement was not shown to me when apparently it was on the tablet. We went over this for a period of several months. The least they could do is accept their mishandling of the situation and the sneaky way of hiding fees. Further proof lies on when they did send me a copy of the agreement months later ,there were discrepancies and errors that I pointed out to them and they stood by there representative. A company should behave honestly and if it was not intentional they had the opportunity to correct the situation but they refused.
Even if they do not want to provide any refund , they should at least accept that they handle this situation poorly and dishonest. An apology and correction of the problem when I gave them the opportunity would have gone a long way.
As stated previously, the rates & fees were discussed prior to signing of the MPA that include the processing fees, S&H, Annual Maintenance Fee, Clover rental fee, etc. Clover Market App fees are separate. However, in agreement with the Promo offer, a $500 statement credit was issued on 8/27/19 to the DDA on file and detailed on the October 2019 statement. The account was closed per the Merchant's request on 4/7/20.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The hidden fees were never discussed they continue to lie. The software fee was never discussed and clover acknowledged that I did not need that particular software and was not going to charge me any longer,yet they continued to charge me until I had to block them through the bank. The delivery fee of the machine was never discussed and it was hidden. How come I never received a copy of the" agreement" until months late r of arguing with them? How come the "agreement" had errors and a description of a different business, these are things that I pointed out the first time I received the "agreement" several months later because they never showed it to me or gave me a copy (I never knew that it even existed).The fact that they have never acknowledged the situation leads me to believe hat it was not an error it was simply deceitfulness on their part. I closed the account due to there deceitfulness.
If they do not want to reimburse me for the software charges or the delivery of the machine is one thing but through there actions they have shown me how deceitful they are.
Its my payroll card and I charged my tithes which I do every week and these last two week money network has been double charging me transaction was 20.00 and they charged me 2 times which it was only one time and this is second time happening. I called last week about same problem I want my money back!
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant *** processed a
pre-authorization first on 3/29 @3:05 PM UTC and then separately created a sale
transaction on 3/31 @ 1:52 am UTC which created another authorization and sale, without settling the pre-authorization to a sale, therefore, the pending authorization stays on – because it is a different transaction - for 7 days, for this
merchant type. This Merchant initiated two separate sales. However, as a courtesy, Money Network has removed the pending authorization from 3/29 and was not withdrawn from the balance.
Misleading and deceptive sales practices by sales rep *** w/Stoneridge Payments. She cajoled me over weeks into agreeing to a new merchant. I failed to read the terms and conditions carefully enough before signing. She was very convincing. I aleady had my own machine, but she told me they would GIVE me a machine and pin pad. Two weeks later, I get a letter from First Data, saying I had leased a machine from them. I called to cancel. She said I would have to pay them $5000 to cancel the contract. I have no idea how much my payments will be per month, but based on teh numbers in the letter, it's much more than I can afford at 75 years old with a tiny antique store out in the country. I called to cancel and was told there was no 3 day cooling off period, which isn't true in Ohio, as they sold me at my store not at their office.
they let me out of contract ,thank you so much for your help saved me a lot of money and worry yours truley
Yes I was lied to by a representative from ***. A representative from this company contacted me and told me that I was already using their services for Processing and I need to update my equipment. I received the NEW equipment and once I received it I contacted my current Merchant Provider to find out about setting it up: ONLY to find out that I was lied to. *** was NOT my Merchant provider. After a representative from my current company came and helped me look into some fees that were being DEDUCTED from my Bank Account. He told me it was not his company BUT the representative from *** had gotten me into a LEASE from FDGL (First Data Global Leasing). I was NEVER informed about this NOR was I even told anything about a LEASE. I have since filed my petition with a Class Action Lawsuite and will DAILY file a complaint with the Revdex.com until FDGL cancels my LEASE agreement OR FORCES *** to pay for the cost of this fraudulent business activity.
Thank you for bringing the stating concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant responded to a solicitation to the Independent Sales Organization (ISO) Northern Payment Systems via mail and then completed the application online without speaking to a Sales Representative. The account and lease were boarded and new equipment was requested on 6/25/19 @ 3:01 PM by filling out the application. Our records indicate that the Merchant spoke with NPS Customer Service on 7/19/19 for the first time. There were no calls to the Merchant by a Sales Representative of NPS informing him of needing to upgrade the equipment or that they were his current Processor. The Merchant responded to a solicitation. Upon review of the call logs, the Merchant acknowledged signing of the Agreement.
The lease account was signed for a 48 month non-cancelable lease that is outlined in the Agreement. There is 40 months remaining on the term. As a courtesy, we can offer buyout options; buyout to keep the equipment for $3567.13 or buyout return the equipment for $3189.13. If you would like NPS to provide any of the documentation that they have on file for your personal records, you can call their office directly at *** to request copies of documentation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please provide some other options to cancelling the contract. For example- 4 months lease amount to cancel out contract.
Regards
As stated previously, as a courtesy, we can offer buyout options. Specifically;Buyout to keep the equipment for $3567.13 or Buyout to return the equipment for $3189.13. You can call First Data Global Leasing (FDGL) directly at *** to discuss the buyout options.
The lease was signed for a 48 month non-cancelable lease and has 40 months remaining on its term.
Very simple and easy to use with great rates! Glad I made the switch- oh and the customer service is awesome!
Very simple and easy to use with great rates! Glad I made the switch- oh and the customer service is awesome!
First off I would like to start off by saying if I could give this a zero star rating I would in a heartbeat. I decided to give the clover device a try with my new business roughly about a year ago. Although the clover device was a great device to have, with my line of work, I wasn't getting much use out of it. So I went back to the Roswell, Ga Bank of America branch, which is where I received the device and voiced my concerns regarding the situation. I was instructed BY A BANK OF AMERICA branch employee (Flavia ***) to send the device back, which I did the same day. After going back and re-reading the contract to its entirely, it was brought to my attention that although I sent the equipment back, I would still be charged monthly for it because it was a lease. I explained numerous times to Michael *** (Sales Rep), that although it wasn't fully explained to me that this lease was 36 months, I took full responsibility for not understanding that prior to signing the lease, but if I was going to continue to be billed, I wanted the device back. After providing the tracking number and confirming that the device was received by a warehouse associate for merchant services, they still wouldn't send me back my device that they continued to charged my account for. I went back and forth calling and emailing regarding this situation to still end up without a device that I was being charged for. I WOULD NOT RECOMMEND BANK OF AMERICA NOR MERCHANT SERVICES TO ANYONE. EVER!! I am closing both my business and personal accounts with Bank of America and WILL NEVER BANK WITH THEM EVER AGAIN!
Thank you for bringing the stated concerns to our attention. We understand that Bank of America has reached out to you to resolve your concerns. They have confirmed that the leased equipment has been returned and have initiated a lease buyback. No refunds will be forthcoming.
I contacted FDGL to inform them I have to cancel my plan with them due how the world is right now (March 2020). I advised him I have to close my business down because I have $0 revenue coming in. Instead of hearing empathy from the customer service representative he immediately jumped to informing me that I have so many months left on the lease and will have to pay for them.
I advised the representative I understood I have many months left, but the business is closing down. I am currently making $0 and will continue to go down that path for a while. The only thing I can do is shut down and close my LLC.
The representative then told I can postpone having to pay for two months. I advised him I will not be able to make the payment especially a higher one that accumulated over three months.
He then tells me I would be turned over to collections. He just kept repeating that statement over and over. He never sugested transfering me to someone who can help.
I have since then told many people about First Data Global Leasing horrible way of treating customers. I advised everyone to stay away.
First Data is the only company that would not give understanding to what is going on over the ENTIRE world right now. I have had several companies be very empathetic and understanding having to terminate contracts early due to current events we have not seen is hundreds of years... Many of them were more then happy to terminate contracts and very understanding. I will go back to those companies when I can.
I will never be back to FDGL and am hoping to have all accounts closed as soon as I can. I cannot understand why a company would treat a human, a living breathing person, so terrible at a time like this. I will open up another business hopfully later on this year and choose a completly diffrent company to go with. My accountant, financial advisor and colleagues have all heard this now and will be passing along to people who are looking for card processing services, not to go through FDGL.
Stay away from this company. I am having to close my business down due to a global pandemic where people are being told not tk go out of their homes, bot because I am a bad business owner who makes poor choices.
First Data Global Leasing treats customers horrible. Think if something happend and had to close your business down under normal circumstances. First Data Global Leasing does not understand when there is a pandemic going accross the ENTIRE globe. Do you think they will be understanding under normal circumstances? Think about that before choosing this company.
They want me to pay over $1000 while I have $0 income comming in.
Thank you for bringing your concerns regarding your lease account under Mystic Treasures Massage to our attention.
We understand that difficulties everyone is facing. We did review the calls through FDGL Customer Service and found that the appropriate process and resolution was offered to you. During the Coronavirus pandemic, we are offering Merchants’ that are affected a deferment of two (2) months. We did not find that the Agent’s acted unprofessional and determined that the correct procedures were advised to you.
However, as a courtesy to you, the lease account *** through First Data Global Leasing (FDGL) was submitted for buyback and your merchant processing account cancelled effective 3/19/20.
We trust that we have addressed all of your concerns but nevertheless, if you have any questions, please contact our Customer Service with Associated Bank directly at 877-273-8191 or FDGL at 877-257-2094.
Should you have any additional questions or concerns, please do not hesitate to contact us.
Great rates.....we've saved a ton of money over the past several years! The customer service is top notch! Dan follows up with us regularly to ensure everything is running smoothly.
I have been a client for many years now and I am ecstatic about my services and fees. Better than anywhere else I have tried!
I have been a client for many years now and I am ecstatic about my services and fees. Better than anywhere else I have tried!
Very professional and deliver exactly what they promise. They continue to follow up with us to make sure everything is working correctly and if we need anything. You can not ask for any better service than that. I would highly recommend them to anyone who needs the service that they offer.
Easy set up. Great customer support all along the way.
Very professional and deliver exactly what they promise. They continue to follow up with us to make sure everything is working correctly and if we need anything. You can not ask for any better service than that. I would highly recommend them to anyone who needs the service that they offer.
Easy set up. Great customer support all along the way.
is pleased to post this review for CardConnect Paradise. We have used CardConnect for many years now and have always been happy with their service, pricing, and our Account Manager Dan A. Thank you.
is pleased to post this review for CardConnect Paradise. We have used CardConnect for many years now and have always been happy with their service, pricing, and our Account Manager Dan A. Thank you.