First Data

Customer service has been great. Checks with me every so many months and helps keep us in compliance.

Customer service has been great. Checks with me every so many months and helps keep us in compliance.

This whole company is a scam. Our rep sold us on 3 pieces of equipment for the price of one for a low monthly rate. As a small business it was a great opportunity. We were overcharged HUNDREDS of dollars. I reached out to our rep to resolve the issue and all of a sudden his communication was non existent, he couldnt give me his supervisors information, nobody could refund the money and so on. We cancelled our account within 30 days and continued to request refunds for the overcharges. Never happened. So months later we still have this equipment that we just got charged for out of the blue IN FULL for all 3 pieces. Have requested refunds MULTIPLE times and to send equipment back because it has not been used and NOBODY IN THIS COMPANY WILL RESPOND. I feel that my small business is being stolen from and this company does not care about their customers or making it right. They have stolen more than $3000 from us in ridiculous overages and fees that we did not agree to.

these people are robbers, with a lot of hidden and tricky fees

DO NOT USE. Multiple issues with this card. Just in the last 2 months. They have left me with no money. Even if there is cash on the card. One was they would not transfer my funds from my savings account to my checking. I needed to do on app. Lost my phone. I had no way of getting the security code to access my account. For 3 days I was without a phone and money. Even though I had enough on my account. I just couldn't access it. This time. There is a hold on an amount. The amounts already been taken out. They will not release it.. leaving me high and dry again. I will be finding a new company to deal with. Everytime I ask for the CEO. They do not even know what this person does. I demanded a call they said they can escalate it but 24 to 48 hours. I said 1 hour. I know I won't get a call back. Bit anyways. DO NOT USE UNLESS YOU WANT GRIEF

The absolute worst customer service experience ever! Every call is a royal pain. They always request the amount of your last deposit that has not even posted to your bank yet, and they provide no daily batch reports to obtain this amount. When attempting to cancel my account, I was sent to voicemail on 5 occasions, and never received a call back. They continued to charge me for 2 months service fees after I left the voicemail to cancel my account. I only left a voicemail because no one would answer the phone! The WORST merchant processing option I have ever experienced!

This company " hold/takes" your money for transactions that were declined. The customer service is the worst yet. The supervisors/And their supervisors are just as bad. It seems like they pass *** to another call rep. They say the same thing " your money will be there tomorrow" 5 days later your still calling. No one can count and get the 7-10 business days right. It is completely unprofessional. The worst card/company/customer service in the world.

MERCHANT BEWARE*** I have been a small business owner for 7 years. We have been with Square for all 7 years, we process roughly 300K annually. I was approached by Keisha at First Data because of a previous inquiry we had made in regards to a capital loan. She was very nice and attentive in the beginning. The process was easy and we were approved. I had told her that we were at a conference in Vegas when it was time to sign the contracts, she assured me it was no problem. Once we were set up with a merchant account and processed 2 batches we would be good to go. Immediately got me on the phone with Evan who was glad to send me another contract to sign, and dumb me thought I was doing the right thing. Told him I didnt have the ability to send some business documents they needed because again we were in Vegas. He said it was no problem, and I then got tracking on my new Clover Go. Excited to start processing I found INVOICEASAP which is an approved application through them. I immediately started processing and was excited. I did 2 batches and contacted Keisha to get the next step going. She then explained that it had to be 2 batches on my Clover Go, you know that thing that is in Texas and Im in Vegas. A little frustrated I said ok Ill do it their way. I got home on Sunday and started to process that day through the Clover Go. So in the last 5 days we processed $4097.27. of which $1500 was released to our account. I called and emailed Keisha with no response. Feeling a little taken advantage of I emailed Keisha a second time today to be told. and I quote, "Hello, Due to the transformation from Square they will want to see 7 batches and so far you have 3 need 4 more". Ok so apparently we are making the rules up as we go. I informed her that it not what I was told in writing and that was unacceptable. I believe business have to be transparent. First Data was given over a years worth of processing history with Square and I can provide 6 more years. They have lied to me, and I am disgusted with how it was handled. Needless to say I wont be processing anymore because I have no idea what else they lied to me about. Its a shame I was looking forward to a nice business relationship with them

Mandy did what she said she would do, hard to find these days!

Mandy did what she said she would do, hard to find these days!

I was skeptical at first, I have heard all the promises of lower rates. Cardconnect has come thru with what they said they would do. They have reduced my CC fee's by over 50%. That puts more money in my pocket. Dan was not pushy and the IT people were easy to deal with. Had a problem with my existing equipment and they replaced it within 24 hours. The ability to process over the internet just adds that extra back up when equipment fails. Highly recommend!

I was skeptical at first, I have heard all the promises of lower rates. Cardconnect has come thru with what they said they would do. They have reduced my CC fee's by over 50%. That puts more money in my pocket. Dan was not pushy and the IT people were easy to deal with. Had a problem with my existing equipment and they replaced it within 24 hours. The ability to process over the internet just adds that extra back up when equipment fails. Highly recommend!

Fungai is great to work with, swift responses when you need assistance and competitive rates.

Less than a star, worst company ever with lies & miss representation! Said there would be no fees ever if we did a low dollar amount every month! Before we even got the equipment we had 4 charges on our account! Let alone a contract for equipment from Ascentium for $8989.44 that no one will answer to or close! ($186.92a month)

Fungai is great to work with, swift responses when you need assistance and competitive rates.

Very professional, knowledgeable, customer service was great, would recommend to anyone

Your service is very good. And you call me back early.your all staffs are very co- operative and try to understand my problems.

Very professional, knowledgeable, customer service was great, would recommend to anyone

Your service is very good. And you call me back early.your all staffs are very co- operative and try to understand my problems.

Great Service , a hard trait to come by in today's business world, top of the line representatives and customer service that goes above and beyond. Thank You Very Much