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Description: Home Electronics - Designers
Address: 2900 Westside Pkwy, Alpharetta, Georgia, United States, 30004-7429
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We have been using First Data for the last 4 years. They are now holding our money- around $45,000- for the last few weeks. We've provided all necessary invoices and documentation to show our increase in large sales over the last couple months. We have called numerous times to get this handled as we need the money returned to our account for payroll and have had ZERO help. This needs to be addressed ASAP.
Thank you for bringing the stated concerns to our attention. To better research the aforementioned concerns, please send your Merchant Number (MID) and Business information to [email protected]. Upon receipt, we will research for resolution. Please reference case *** in the Subject Line.
Respectfully,
Fiserv
An ex-partner of our company setup First Data's Clover point of sale system when we first opened. We have since dismissed that partner, ***, and have also closed our retail shop. We have made multiple attempts to contact Clover regarding the cancellation of our services with them, but they are still charging us close to $500/Month for the service a year later. We have not used their services since January of 2019 at least. I have made it clear that I cannot give them the information they are asking me for because I did not setup the account, but they refuse to budge.
Thank you for bringing the stated concerns to our attention. To better research the aforementioned concerns, please provide your Merchant Number (MID), Lease account and full business information. We were unable to locate an account with the limited information provided. Upon receipt, we will work towards resolution.
My merchant services rep (who is no longer with the company) had came to my showroom to make me sign an lease contract with the credit card machine, she promissed me it would be 24 months months lease but instead they put me in a 48 months lease. This was an fraudulent sale. The buy out of the lease is $890 that is an absurd amount I have the machine for 3 years now and that would add up to $1806 that I already had payed on this machine. Without my consent they put me in a 4 year lease like I mentioned before I was promissed an 24 months lease.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the *** signed the Lease Agreement with First Data Global Leasing (FDGL) on 11/21/17 for two (2) pieces of equipment; VX520 terminal and VX820 PinPad at $39.95 a month plus applicable fees for a 48 month non-cancelable lease. The details were explained prior to signing as well as outlined on the Agreement. This is a lease ONLY account meaning the processing account is not through First Data. By signing the Agreement, Kroner USA has acknowledged and accepted all Terms & Conditions of the lease. Our records indicate the lease copy has already been sent to ***for their records. Our records also indicate that buyout options were provided on 1/29/20. We have no record that a 24 month lease was ever offered. If *** has supporting documentation to dispute our findings, please send to us to consider. We recommend that *** reach out to FDGL directly at *** to discuss payment options.
I went through Bank of America to establish a business account. Bank of America recommended First Data for my Merchant service provider. I was involved in selling Bitcoins online. Some of the individuals purchasing the Bitcoins from my online platforms were using stolen credit card numbers to purchase. My company was redflagged by First Data security department. I was notified that I was responsible for paying the funds back even though my property(Bitcoin) was released and would not be reimbursed. So I was forced to accept their decision and on top of me losing out on my Bitcoins I still had to pay $1750.00 to First Data collection department. I was informed that I would be removed from the Matched list and security would lift the hold from my company. The payment was paid in full and still to this day they have this flag on my company keeping me on the Matched list prohibiting me from acquiring credit card processing with any other businesses, because of this flag.
Product_Or_Service: Credit card processing
Order_Number: 372469216884
Account_Number: Merchant#37246921688
Thank you for bringing the stated concerns to our attention. We understand that Bank of America has reached out to the Merchant to discuss the account. Per our Security Team, the business was placed on the MATCH List for ample reasons and would not be removed. Also, our records do not indicate that the Merchant was informed that if he paid the collections balance, that his business would be removed as this is not possible. We consider this matter resolved and closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]First Data is the worst credit card processing company to EVER use! They have violated myself, my family and much more! And I plan on going to the next stages of this grievance process, because First Data knowingly and with Malicious intent continues to cause unjustified harm to myself and my family's lively hood. They have NEVER given my company the opportunity to right any wrongs that were done. And they have placed my company on the Matched list without following any set forth process. First Data NEVER reached out to me or anyone in my company to give us a fair warning or ANY chance explain whatever they're accusing us of doing incorrectly. They automatically violated my company's right to do business in my country that I'm born in. I have a family to provide for and they have hindered that. And I will not rest until they are exposed for the crooks they are and the bad business they do here in my country (America)
Regards
Upon further review, our Risk Partners made multiple attempts to call the Merchant. We found the phone number on file did not reach the Merchant. They also attempted two other phone numbers that were provided for the business. A voicemail was left and did not receive a reply back and the other number was not taking messages. The review on the account was initiated due to a 14% chargeback ratio. However, Risk's decision was not based solely on chargebacks. Their review discovered the Merchant's business had a very high decline rate on transactions and processing in odd patterns/times, fraudulent chargebacks and several other relevant elements of the business and signor. Due to the large amount of factors considered, the business was placed on the MATCH List. We consider this matter resolved and closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
I have done everything I can to prove to this company that I am who I say I am and they are withholding my money because they can't 'prove? my address when I have sent them documents like my divers licenses, social security card, pay stubs, and mail and they are still giving me a hard time with giving me the money that I worked really hard for.
Thank you for bringing your concerns regarding your Money Network account to our attention. We have investigated your complaint and found that an Idology Check (authentication service) was completed on your account on 5/25/19 which ultimately failed. On 6/5/19, the account was placed on a Compliance Hold and in order to remove the Hold, we would need specific documentation. Our records indicate that you did not call until 4/8/20 and were advised of the Hold and what documentation was required to be faxed in. On 4/22/20, we received SS card and DL which were good for DOB/Expiration date but address of street did not match the ID. Money Network would need acceptable proof of physical address ie, current utility bill, bank statement or current paystub within the last 60 days or a signed lease agreement or mortgage statement, PO Boxes for physical address was not acceptable. On 5/6/20, we received an email with the paystub but was illegible as the current picture was too small. On 5/11/20, we received all of the necessary documentation and the Compliance Hold was removed from the account. The account/card is active and funds are available for use.
We have requested that First Data allow us to return their credit card processing equipment due to the fact that we can no longer operate our business. Unfortunately, we signed a contract with them for 48 months in June of 2019. The transaction took place entirely over the phone with Stone Ridge Payments promising great processing rates. When we asked about the equipment they kept saying don't worry about the equipment we're offering you unbelievable rates. Our current card processor had provided our equipment at no charge. After signing with Stone Ridge Payments for processing we received a separate leasing agreement from First Data. When we questioned it we were told to just sign it and talk to Stephan about everything he promised to take care of. We had told him our current processing company provided the equipment at no charge. The response was always don't worry about the equipment. However, Stephan was done with us after he got us to sign with Stone Ridge Payments for processing. We now realize that they make their profit from selling the equipment lease from First Data Global Leasing to small businesses like ours. We are asking to return their equipment and asking them to release us from the contract of 48 months at $250 per month. At the time of the agreement we told them we were seasonal and we could not pay during the months we were closed. We feel that they knew they were taking advantage of us when they said just sign it and *** will take care of everything you talked about with him.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant signed the Merchant Processing Agreement (MPA) in connection with a lease (FDGL) on 6/12/19. The lease was signed for a 48 month non-cancelable lease at $250 a month plus applicable fees for six (6) pieces of equipment. There are 37 months remaining on the lease.Our records indicate that the Merchant was fully aware of the non-cancelable lease as the terms were discussed and outlined on the Agreement. The Merchant also completed a verbal verification call where she verbally agreed to the rates/fees and non-cancelable lease. We also have record that the Merchant declined to send statements from her previous processor due to paying more to them. We have multiple months with over $150K in processing and were aware this would be a year round business expense and is not a low volume merchant.In April 2020, the Merchant requested to have their processing be placed on a seasonal hold. That request was completed.FDGL is offering a three deferment as a relief to Merchants. We recommend that the Merchant reach out to FDGL at 877-257-2094 for payment arrangements.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not disputing that I signed the lease agreement on 6/12/19. However, it was never discussed before or during the signing by email with the salesman on the phone. He stated he was helping with the signing but kept saying "just sign it". He never answered me about the equipment anytime before we agreed to sign up with First Data for processing. I had asked about the cost of equipment stating that our current processor provided the equipment at no charge his response was " don't worry about the equipment". The lease was presented after we signed the processing agreement. In response to the fact that they did not know we were a seasonal business I kept stating we are seasonal to the salesman and could not pay any fees while closed. We had that agreement with our current processor. He kept saying "don't worry I'll take care of that". We did not refuse to send statements from our current processing company because we were paying higher fees. The reason I didn't send them was I didn't think it was fair for them to look at it and then based on our currents fee to come up with their pricing and under cut them by a little to get our business. This to me is an unfair process. I have been a small business owner for over 20 years and have never come across such deceptive practices. We did not contact them; as we were satisfied with our current processing company and had been with them for years with no issues. We were contacted by Stephan which we now know is a salesman for First Data. He kept calling and pressuring us by telling us no fees which has definitely not been the case. As I stated before; they are making an unfair amount of money leasing equipment that we could have purchased at a much more reasonable cost. I am sure we are not the only small business that they have taken advantage of by contacting them. Sincerely, ***
Regards
As stated previously, the rates & fees were explained in detail prior to signing the Agreements. The Merchant also completed a verbal verification call where she verbally agreed to the rates/fees and non-cancelable lease. We have multiple months with over $150K in processing and were aware this would be a year round business expense and is not a low volume merchant. FDGL is offering a three deferment as a relief to Merchants. We recommend that the Merchant reach out to FDGL at 877-257-2094 for payment arrangements.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response I will state again that we definitely informed their salesman who called to solicit our business that we were seasonal and have always been a seasonal business. We told Stephan that we would need an agreement with them that we could put our account on seasonal status when we closed for the season in October as we did with our current processor. We also were forth coming with all our information about our sales; which were around $150,000 in July and August and much less in May, June, September and October. If anyone was misleading them it was their salesman. We had no reason to be misleading because we were happy with our current arrangement. *** kept on calling us and pressing us to sign with him. They continued to charge fees after we closed for the season in October. When we called to ask for a buy out (but we would still return the equipment) they agreed on $5,500 and sent a letter stating that fact. After their latest response to our complaint with the Revdex.com; we contacted the number they suggested and the representative (Victor) said they had no record of the letter and that we would owe $9,500. He was insistent and very threatening over the phone. I have attached the letter for your review. It is unbelievable how deceptive this company has been. I know now that the salesman would say anything to us and to his company to get us to sign up with them. Every time I asked him about the equipment he said "don't worry about it". I thought he meant he would take care of it as he knew we currently received our equipment for free. He was on the call to "help us sign" the agreements and kept saying "just keep signing we already discussed that" Sincerely
First Data is withholding $106,000 of our corporate credit card receipts because our sales increased greatly from one American Express card customer. They have withheld all credit card receipts from 4/28 on forward. I have given them the information they requested, and they are still withholding my receipts.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the account came under security review due to the increase of sales that were higher than initially signed for. Security has reached out to the Merchant via email who provided details about the processing on 5/5. Security followed up with the Merchant on 5/7 and determined that bank statements would be required. Security has yet to receive this specific documentation. The Merchant would need to provide such documentation for the review on the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have given the First Data all the information requested either by email or via phone. I have never been asked for bank statements, and Huntington Bank has been working with them to get this resolved. They released some of my funds,
and advised me that I could start processing credit cards again. I processed $19M in Credit card payment, and then held back the rest because I was uncertain they would keep their word. These funds have now been withheld for 1 week.
I need this resolved for today, and for future transactions.
Regards
We understand that the security review has been completed and all funds have been released.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Transaction Date: 3/23/2020
Card Type: *** Card ending last 4 digits: *** Case Number: *** Chargeback Amount: $15,050.00
As of now, this amount has been debited from my business checking account still yet to be returned. I have never received any funds for this initial charge and there was never a credit to my account for first time when I charged this customers credit card. I have my bank statements as proof that the all your company did was withdraw $15050.00 from my business checking account.
You have illegally withdrawn from my business checking account without my authorization for a charge that I never got paid for in the first place. I have spoken to numerous customer service reps from your company and the charge back department and none of them are willing to resolve this situation nor give me a solution on how to get my $15050.00 back. I will be filing a report with the Revdex.com and the states Attorney general, as well as contacting my attorney. Due to your company's action, I was dealt with a severe loss of business.
Thank you for bringing the stated concerns regarding a chargeback to our attention. By way of a background, a chargeback is initiated when a consumer and/or consumer’s card Issuing Bank disputes or questions a particular transaction. First Data is now Fiserv does not initiate chargebacks, nor do we control the ultimate resolution of the same. This decision making authority lies with the Card Issuing Bank, and the Card Organizations, *** The transaction was originally processed on 3/23/20 for $15050.00 and was hand keyed. The chargeback was coded as C08/Non Receipt of Merchandise/Services. The dispute notification (attached) was sent on 4/4/20 and had a due date of 4/18/20 requesting the necessary documentation to refute this chargeback. We did not receive a response from you.
The merchant processing account also came under review Security that you were unsupportive of the activity and was advised to issue refunds. The funds for this transaction was placed into reserve so that refunds could be issued. Our Security Team can release the amount for the chargeback if you can provide us with confirmation that is was refunded back to the Consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We accepted the charge back from the customer and the customer made payment directly to us with a check. Why did you deduct $15050 from by business checking account when the funds from the initial charge never came into us. You are still holding and refusing to give us back our $15050 that you took from my checking account.
Regards
As stated previously, per our Security Dept., they are requesting for documentation showing that the chargeback was funded back to the Customer from Eco Sourcing, Inc. Please provide the documentation to be reviewed by Security.
AS AN INDEPENDENT PHARMACY OWNER I USED THE CLOVER POS SYSTEM UNTIL I WAS MADE AWARTE THAT IT COULD NOT ACCEPT HSA OR FSA CARDS DUE TO AN IAAS ISSUE. I CALLED CLOVER AND AFTER AN INITIAL DISCUSSION WITH THEM CALLED BACK AND ASKED TO CANCEL THE ACCOUNT AROUND OCTOBER 2019. EACH MONTH I KEPT BEING CHARGED AND AFTER I DISABLED THE ACCOUNT THEY WERE CHARGING THEY STARTED BILLING ME. A LOT OF PHONE CALLS DID NOTHING TO RESOLVE THIS AND I TALKED TO A *** ON 5/5/2020 AFTER RECEIVING YET ANOTHER EMAIL AND HE TELLS ME THAT I AM LIABLE FOR THIS REGARDLESS OF OUTCOME. THIS IS BORDERING ON CRIMINAL
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that a call was placed to Customer Service inquiring on cancellation on 10/4/19 and Cross Sales phone number was provided. However, you indicated that you would call later within that month to cancel the account. Our records indicate that there was activity on the account up until 1/11/20, well past October 2019. The fees are in connection with the processing on the account and a $150.00 collection fee. There is a collection fee of $427.33 that is due and we recommend that you reach out to our Collections Dept. to arrange payment.
Despite being closed due to COVID-19 and being unable to generate any revenue, First Data still charged me $13.20 for the month of April.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that an email correspondence went out to our existing Merchants due to Covid 19 outlining financial relief. This entails that the monthly minimum and clover software fees would be automatically waived for the month of April 2020. Clover Security Fees and Interchange Fees are not included in the waiver. If you have documentation indicating that ALL fees would be waived, please provide that.
First Data has been my processor for at least 10 years. During Covid-19, rather than shut out business... we began to manufacture disinfectant wipes. We began to sell LOTS to many companies, firehouses, prisons, car dealers and many many more. We were charging customers cards, and delivering the same day.
First Data didn’t like that our business going up so drastically, and even after talking to them and explaining what we were doing... they are holding our deposits- to the tune of over $126,000. They stopped depositing money 4/3/20 and they are keeping it for another 2+ weeks.
This is not right! They claim they are protecting ME... whatever, they have stolen my money and it’s not right. They have no right to keep it!!!
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the merchant account came under Security review due to the nature of the business. The account was signed up for electronic store services and not the manufacture of disinfectant wipes. We understand that our Security Team reached out to the Merchant to request necessary documentation to validate the sales and was told that it was "none of our business" and refused to provide such required documentation. The processing account was ultimately closed and the Merchant's Bank was notified of the refusal. The review of the account has been completed and funds can be held for six months.
They are correct with one comment - I did tell them it was none of their business. In that statement I also told them that Covid-19 wasn't around when I signed up the account 10 years ago. Our business has changed and grown. When we talked to them on the phone, we explained everything that we were doing and answered all their questions. So they had a clear picture of what we were doing and what our needs were. They cannot hold our money for 6 months, no where in any contract that I signed did I agree to that... and we asked them to produce a contract that I signed saying they could keep my money for any length of time. To date I have not received anything. They have returned money to companies cards without notifying me, I just got the statement today, WOW great notification of this. No need to review my account I wont do business First Data again, and I'm just waiting for my money!
We closed our business 10/31/19 and canceled our service with our company. They did not process the cancellation timely and charged us for an additional month which we did not use their services. They have now turned it over to a collection agency saying that they could charge us up to 90 days for services we were not using. Several discussions were had regarding the business closing and them not being used after 10/31/19 and that they did not close our account when requested.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have determined that the collections balance of $118.83 is valid. There is processing in November 2019 which led to the processing fees of $117.18. The account was closed 12/3/19 and has a fee of $1.65 for December 2019 to total $118.83. We have attached November and December 2019 statements for your records. We recommend that you reach out to the Collections Dept. to make payment arrangements. There will be no refunds forthcoming.
The most horrendous company I have EVER done business with. Scammers and swindlers. They promised to provide lower rates than our previous processing company and wave any additional potential fees. Needless to say, this did not happen. They charge monthly fees for out dated equipment, are impossible to get ahold of and paint a picture that they are working for the small business, but they are just trying to take your money. I would absolutely advise against using this company.
Thank you for bringing the stated concerns to our attention. To better research the aforementioned concerns, please send your Merchant Number (MID), Business information and any associated Lease Number to [email protected]. Please reference case #00409911 in the Subject Line. Upon receipt, we will research for resolution.
Respectfully,
Fiserv
I recently stayed at a local hotel, on April 24, 2020 my account shows a pending transaction of $173.16 on April 27, 2020 my account was actually charged $100.57. The hotel has released my funds but the company has informed me that I have to wait 30 business for the pending transaction to be removed from my account. When I asked for another option they informed me of the information that myself and the hotel needed to provide to cancel the transaction. I had access to all the information they were asking for and was told that they would not accept it. This as also left my account with a negatuve balance of $79.79 which is NOT posted to my account. When I called the 800 number provided it does not list any pending transactions on my account but it is clearly shown on my online banking account. We are in the middle of a pandemic and I was unable to to get groceries at the store to feed my family, A detail that was mentioned to the company and still they refused to release my funds. Their policy for holding funds after staying at a hotel is in place for CREDIT tranactions. The transaction I preformed was DEBIT, I had to use my pin. Which I also explained to the customer service representative. So there shouldn't have been a hold on my account. The card I am using is a prepaid debitcard so it does not have the option for me to overcharge. The company was in NO SHAPE OR FORM helpful to me after thier mistake.
Thank you for bringing the stated concerns to our attention. Upon reviewing the account history, we have found the Merchant (Hotel) processed a pre-authorization on 4/24 of $173.16 which includes a 15% tolerance for Hotel incidentals. The Hotel then settled a transaction on 4/27 for $100.57. Since the pre-authorized amount was different from the amount the Merchant processed for the sale, the pre-authorization will stay on hold for a period of 31 days. The 31 days is for this Merchant type and is the allowable threshold by Visa and MasterCard.The tolerance amount is explained in the Terms & Conditions for "certain" Merchant types such as Lodging, Restaurants. We recommend that you review your programs Terms & Conditions as it outlines the pre-authorizations and holds. During the hold period, you will not have access to the pre-authorized amounts. Once the final payment amount is received, Money Network will remove the hold on the pre-authorized amount.Removing a pending authorization earlier than the set time frame would require a letter from the Merchant on company letterhead with transaction details, etc. Money Network would then review if the hold could be removed or not.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
I was sent a Money Network card, a service run by First Data, as a means of getting paid for a temp job I had over the holidays. I opened an account for it, had my pay deposited onto, and was able to access it without problem through the card or the Money Network app. At least, for the first few months.
After the money ran out on the debit card issued to me by Money Network/First Data in January, I didn't use it again until I returned to the same company I had done the previous temp job for. This time it was for a spring seasonal position. The staffing agency responsible automatically deposited my paychecks at the end of the week into the card, since I had yet to change it to a direct deposit or other alternative means of payment. I was fine with this, as it gave me a reason to use the card again.
However, despite seeing my paychecks went through and were in my account, my card was being denied wherever I went. It had not passed its expire date, and I had not been emailed or reached out to a single time by First Data telling me my card was about to be locked. Suddenly, I had 226 dollars I couldn't get to.
I tried to call the given Customer Service number several times in the following days. Only to be given conflicting information by customer service agents who were often very hard to understand. Each one told me to do something different. Finally, I got on the line with a woman who was a little more informative and who instructed me to do the following:
To email a form of personal ID and my account number to the address of [email protected]. My card was indeed on "hold" for mysterious reasons never made clear to me, and I was being required to send in "proof of ownership" as they put it. Despite being skeptical, I obliged by sending a very clear picture of my Driver's license to them plus my card number.
Before I did, I first sent an email to this address to see if it even existed. I was promptly responded to by a woman from First Data, who confirmed what the last customer service agent did. So I proceeded.
The email was sent April 7th. I have tried a few times since to get updates on the status of my account being unfrozen and gotten no responses. Absolutely nothing. I have continued to try my card in hopes they'd go through with it, but it still is denied to this current moment. To make matters worse, they charged me an "account maintenance fee" on April 10th. So they have taken money from me (5.00) for looking into my account and its status, only to not resolve it!
I have been denied any access to my account balance, which is some of my only money in this coronavirus shutdown. And they have been unbelievably uncooperative in helping me solve the problem, which has still not been made clear to me why it came up in the first place.
Thank you for bringing your concerns regarding your Money Network account to our attention. We have investigated your complaint and determined the account was originally enrolled on 12/4/19. The account was placed on a Compliance Hold on 2/17/20 due to a failed Idology
Check (authentication services). In
order to remove the Hold, Money Network requested specific documentation, i.e.
government issued Photo ID, Social Security number, Date of Birth, Name and
current Address to be sent to them. Our records indicate that you initially spoke with Money Network on 4/7/20 inquiring on why the card could not be used. It was advised at that time of the Compliance Hold and the necessary documentation that was required. The documentation was received on 4/8/20 but was missing two forms of Identification. On 4/24/20, you requested closure of the account and to receive the remaining funds. As a courtesy, Money Network has used this complaint as the closure request and issued a credit balance refund check in the remaining balance of $221.49 to the address on file. The account/card was effectively closed 4/28/20.
I do not recommend First Data. When things are working, I would give 3 stars, but when something isn't working, I would give zero stars if I could. In the 25th month of my 36 month lease, my Clover device started going down every shift. The screen would go black, like it went to sleep or powered off although it was fully charged. Sometimes it would come right back on when the power button was pressed, but many times, it stayed unresponsive the whole shift. It took 20 days to receive a replacement device without extending my contract. 20 DAYS! 20 days of working not knowing when or if it would stop working = not being able to accept payments...20 days. During that 20 days, I was proactive...calling/texting my Merchant Services rep, calling First Data, and responding to them all promptly. I was bounced between Wells Fargo Merchant Services, Clover, and First Data (all 3 entities plus Business Track are related companies, owned in whole or part by the same owners). My leased device stopped working prior to the end of the term. Two times, they sent me replacement devices which had the same defect as the device they replaced (probably related to some update...3 devices all with the same glitch around July/August of 2019). After the 2nd replacement, I was told that my model of device had been discontinued and that instead of sending a 3rd replacement, I should be sent the new model...Clover Flex. The problem with this solution...First Data expected me to enter into a new 36 month lease! By this time, I was in the 26th month of my original lease. It was extremely difficult and time consuming to negotiate no extension to my lease. I prevailed, but in the meantime, my business operated 20 days with defective equipment and I spent way too much time on the matter and with 4 supposed "partners" to my business (Wells Fargo, Clover, Business Track, & First Data), I was alone advocating for myself and my business. Terrible customer service. As the end of my lease approaches, they have lost a customer.
May 13, 2020
Nikki ***
Fast Squeeze
***, TX 77009
Subject: Response to the inquiry received for 06202005040005618
Dear Nikki ***:
Thank you for the opportunity to address your concern. We want you to know we're here to help. We're responding and want to make sure you have the information you need.
Malfunctioning equipment with Clover
In your inquiry, you stated you were having issues with your equipment regularly malfunctioning. We regret we were unable to meet your business needs at this time. Our goal is to provide the highest level of service, and we regret your experience did not reflect our standards, and we apologize for the inconvenience this situation caused.
We appreciate you taking the time to provide us with the feedback needed to enable us to identify areas of process improvement. Each customer truly has the ability to help shape our strategy in providing the services you expect and deserve. We appreciate your business and hope we will meet or exceed your expectations in the future.
Going forward
We value your feedback and appreciate the time and effort you took to contact us. It's been my goal to fully address the concerns you've brought to our attention.
If you have any questions, you may reply to me directly at the return address on this letter or by phone at ***. I am available to assist you Monday through Friday, 7:00 a.m. to 4:00 p.m., Central Time. If you require immediate assistance and I am unavailable, other representatives are available to assist you at 1-866-907-9913, Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time.
Sincerely
Chavonne *.
Chavonne ***
Executive Case Specialist
Business Virtual Channels Executive Office
We paid our contract from 2015 to 2018 and returned the equipment back to your company. Our contract has been up since September 2018 and we are still being charged a monthly fee. It is imperative that we are reimbursed from Sept 2018 through April 2020. I will get my attorney involved if I must. I have made several calls and they keep telling me that they are going to check with their warehouse to verify if they received our equipment so they can close out our account. I sent the equipment back to them and even spoke to someone at their company who verified they did in fact receive this equipment.
Product_Or_Service: Merchant service terminal
Account_Number:
Thank you for the opportunity to address your request. We want you to know we're here to help. We'reresponding and want to make sure you have the information you need.Refund of chargesIn your inquiry, you requested to be refunded fees that were still being charged for a merchant contractthat ended. You also stated the equipment was returned. The signed equipment lease agreement datedAugust 10, 2015 was signed for 36 months. On the lease agreement (enclosed) section 4, it is outlined,the return or purchase of equipment at end of lease period. After research, we apologize to inform youthat the return label provided was not used until October 2019, the tracking number says “PendingDelivery”, therefore First Data Global leasing never received the equipment. As a courtesy, the lease hasbeen closed and there will not be further billing and a refund total of $194.70 for the months October2019-April 2020 have been submitted and will be credited in seven to ten business days to the settlementaccount. We apologize for any inconvenience this may have caused.Going forwardWe value your feedback and appreciate the time and effort you took to contact us. It's been my goal tofully address the concerns you've brought to our attention.If you have any questions, you may reply to me directly at the return address on this letter or by phone at952-208-7623. I am available to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time. Ifyou require immediate assistance and I am unavailable, other representatives are available to assist you at1-866-907-9913, Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time.Sincerely,***Executive Case SpecialistBusiness Virtual Channels Executive OfficeEnclosureWells Fargo BankBusiness Virtual Channels Executive Office1401 Robert St.Boise, ID 83705CC: Revdex.com Agency Case Number: 14293409
I have a banking account with Money Network LLC a First Data company to which 3,574.00 has been fraudulently taken from my account and they continuously give me excuses of why I can not talk to the fraud or dispute department, stating that it is a internal department and that they have no way of connecting me. I have 4 existing claims for disputes with this company and I have submitted 5 different appeals for 3 of these disputes. I have proven to them with records that I did NOT make these purchases of gift cards. And they continuously state they do not have enough evidence to return my money. They continuously give me excuse after excuse of why they won't reimburse me my money. It is even in their policy that if a dispute takes longer then 10 business days they will reimburse the money in question, yet they have not done this. My first dispute was started on February 14, 2020.
Thank you for bringing the stated concerns regarding your Money Network account to our attention. We have investigated your complaint and determined that an error did occur on your Money Network account. We understand that our Credit Fraud Investigations Dept. reached out to you on 4/23/20 and confirmed the error. Final credits were applied to the account/card on 4/24/20 and 4/27/20. The account/card was effectively closed 4/28/20. We do apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I retired and closed the account the equipment was returned on 17/03/2020 recieved 23/03/2020 yet on 13/04/2020 $500.00 was withdrawn from my account for not returning equipment tracking # purolator
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found two merchant accounts; online and terminal account. The Merchant was charged an Early Termination Fee (ETF) of $500 as it was a system closure and charged automatically. The fee was not related to the equipment. The Canadian Escalations Team have been in contact with the Merchant and is refunding the $500 which will be reversed on 4/28.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this complaint was with first data thought it had been resolved they said they would return my $500.00 to my account on 4/28/2020 but this has not been refunded. can you look into this pleaseRangers Ocean Park Appliance Ltd.
Upon further review, it appears the Early Termination Fee (ETF) was reversed today 4/29 and to please allow 2-3 business days for the refund to reflect in the DDA on file. We do apologize for any inconvenience this may have caused.
My lequiptmant lease is up and I want to return my equipment but the only option they will give to return it is to mail it to them and they won't send a prepaid box. It costs $100 to mail it and I shouldn't have to pay for it, especially since the equiptment will not be reused. I feel this is just a way to deter people from ending their lease.
Thank you for bringing the stated concerns to our attention. We understand that Bank of America has reached out to the Merchant to address their concerns. We recommend that the Merchant reach directly out to Bank of America for further discussion.