I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for your correspondence dated March 18, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedThe call recordings reveal that Firstsource Advantage did not disclose to any third parties that we were calling in regards to a debtAs this is a corporate account, the representative did inform a third party that he was calling in reference to a company that Mr [redacted] had previously worked with, [redacted] , however never informed it was an attempt to collect a debtThe representative did mispronounce the company name of [redacted] Upon receipt of this complaint Firstsource Advantage has placed Mr [redacted] ’s account into a no call statusFirstsource Advantage has also coded Mr [redacted] ’s account as disputed as he informed our representative that this debt has been paid We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated March 30, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedRecords reveal that unfortunately due to a system error, a letter was never issued on the account to Ms*** Upon receipt of this complaint Firstsource Advantage has sent a request to have this account removed from Ms***’s credit report and also issued her a letter on the account which will be sent to her address listed in this complaint If Ms [redacted] would like to take care of this balance she may contact us toll free at ###-###-#### and we would be happy to assist her We do apologize for any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated November 26, 2014 relating to the above consumer. Per our standard complaint process, a thorough investigation of the allegations was performed. Ms. [redacted] had two accounts that were placed with Firstsource Advantage on March 21, 2011 and May 23, 2011. On... March 22, 2011 and May 24, 2011 Firstsource Advantage did send dunning notices to Ms. [redacted] at the address we had on file which was [redacted] FL ***. Please note that Firstsource Advantage did not receive a mail return on this account. Please note that Firstsource Advantage has no record of receiving any correspondence from Ms. [redacted] on these accounts regarding a dispute and our records do not reflect any phone contact with her on either of these accounts. Firstsource Advantage did attempt to dial the number of ###-###-#### which we had on file for Ms. [redacted] but was unable to establish any contact with her at this number. Please note that Firstsource Advantage is duly licensed in the State of Florida under license number CCA [redacted] . Firstsource Advantage does reflect that Ms. [redacted] submitted a dispute to the credit bureaus beginning on May 15, 2014. Although the information reported was found accurate, the accounts were updated to reflect as disputed as well as the credit report. Upon receipt of this correspondence Firstsource Advantage had sent a request to the client for verification of debt and this was sent to Ms. [redacted] on December 1, 2014 at her address she listed in her complaint of [redacted] Drive [redacted] FL, ***. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the verification that has been sent to her will help address her concerns. Firstsource Advantage has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact me at ###-###-####. Thank you. Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated October 14, relating to the above account Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage on August 12, On July 23, Mr [redacted] informed our office that he wanted this removed from his credit reportUnfortunately the representative failed to properly document Mr***’s requestThis representative has been counseled on the importance of carefully documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file On August 11, Mr [redacted] called into our office and informed that the account was still reporting on his credit reportThat same day, Mr***’s account was closed from our office and returned to the clientWe submitted a request to have this account removed from the Mr***’s credit reportOn August 26, Mr [redacted] was sent a letter confirming the account had been removed from his credit report Please note that the credit bureaus may take up to days to reflect the removalUpon receipt of this complaint Firstsource Advantage submitted another request on to have this account deleted from his credit report and another letter was sent to Mr [redacted] on October 15, confirming the deletion We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated March 13, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage on September 11, by our client to collect on this debtA letter informing Mr [redacted] of the balance and that we were collecting on this account was sent to him on September 14, to the address listed in his complaint On February 18, Mr [redacted] did call into our office and requested another bill to be sent to himUnfortunately due to an oversight another bill was not issued on the accountThe representative has been counseled on the importance of adhering to customers requests Upon receipt of this complaint, a letter stating the balance has been sent to Mr*** We apologize for any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company is basically stating they are making the item as disputed, but they are not not removing the item from my credit report Regards, [redacted]
Thank you for your correspondence dated March 27, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedFirstsource Advantage had used Mr***’s number he provided in this complaint and pulled our call logs for this numberOur office only reflects one call being placed to Mr [redacted] from our office which was on March 27, It is possible that other companies may be contact him as well Upon receipt of this complaint Firstsource Advantage has blocked Mr***’s number which is the best way to ensure no further calls are made to his number from our office We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated April 3, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on January 9, by our client to collect on this debtOur records reflect a total of six calls on the accountOn 2/11, 3/5, and 3/the answering machine picked up and our representatives did not leave a message
On March 23, Firstsource Advantage spoke to Ms***s and she had advised us that this was a not good time call and the call was endedOn April 1, Ms***s answered the call however there was no agent on the line which we believe was a technical issueWe are looking into this matter and thank Ms***s for advising us
On April 2, Ms***s had called into our office and informed us to stop all calls to her numberHer number was removed at that time and no further calls were placed to her on this accountFirstsource Advantage will not be placing any further calls to Ms***s on this account
We do apologize for any inconvenience that Ms***s may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated January 5, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with
Firstsource Advantage on March 6, by our client to collect on this debtOn April 4, Firstsource Advantage spoke to Mrs*** however she refused to verify her information and hung upOn July 28, Ms*** called into our office as she received our settlement offer letter in the mail but wanted to counter the offerUnfortunately Firstsource Advantage was not able to accept Ms***’s settlement offer
All calls made on the account were placed between the hours of 8am and 9pm Ms***’s local time which is in compliance with the FDCPA
Upon receipt of this complaint Firstsource Advantage has sent a request to the client for verification of this debt and once the documents are received we will send them to Ms*** which should assist in resolving the university enrollment confusion
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated April 27, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on March 25, by our client to collect on this debtOn April 11, Ms*** did set up a payment in the amount of $to settle her accountAfter the payment had posted, Ms***’s account was coded as settled in full and the client was notified accordingly
Ms*** called into our office and requested a settled paid letter and on July 8, we sent Ms*** the settled in full letter per her request
Upon receipt of this complaint Firstsource Advantage had reached out to the client directly and they confirmed that Firstsource Advantage was the only collection agency to have Ms***’s accountThey also confirmed that they did reflect her account as settled in full and they show that the account was reporting “paid in full for less than the full balance” for May, June, and July The client’s records also reflect that Ms*** called into their office on April 10th and April 25, stating that the original creditor (***) was reporting the account incorrectly They then informed her that the current owner (*** Funding) has been reporting the account correctly since The Customer Service Department further explained to Ms*** that if the credit bureau was reporting the account incorrectly, she would need to dispute it through them
We appreciate Ms*** settling her account with our office do regret any inconvenience that she may have experiencedWe hope that the above information has addressed all of her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated April 9, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response, we have revisited this complaintAs previously stated on March 17, the account was closed from our office and removed from Ms***’s credit reportPlease allow up to 60-days for the credit bureaus to reflect the removal
Firstsource Advantage reviewed all records and unfortunately we do not have record of receiving a letter with the check in the amount of $If there was a letter with this check Firstsource Advantage would not have cashed this payment since we cannot honor this type of request
Firstsource Advantage is a third party collection agencyIn regards to her concerns regarding the placement of her account with us by the creditor, *** *** Hospital, Ms*** would need to reach out to them directly since we do participate in which accounts are placed with our office for servicing
Again, we do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated October 17, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response, we revisited this complaintFirstsource Advantage does not legally need to show the account being assigned to Firstsource Advantage as we did not purchase this debtFirstsource Advantage is a third party debt collection agency and works on behalf of the client, *** ** Bank
As previously stated, Firstsource Advantage has sent a request to the client for verification of the debt including the application for this accountOnce the documents have been received we will send to the Ms***
Firstsource Advantage has removed all numbers from Ms***’s account and has discontinued all collection efforts
Please note that Firstsource Advantage has not reported this account to the credit bureaus
We do regret any inconvenience that Ms*** may have experienced and hope that the verification that will be sent to her will help resolve her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf Firstsource had closed my account in April 2014, why did it pass through two more collection agencies: *** and *** Credit? And why to this day is it listed on my credit report as an account in collections? I did NOT state that *** was incorrectly reporting my account; my statement was the current holder, *** Credit, has ceased all collection attempts and returned the account to the original creditor as you can see in my attached files. I want to know what Firstsource did with my money and why my account was left open to be bought by two separate collection agencies and why this is still on my credit report after one year
Regards,
*** ***
Thank you for your correspondence dated February 12, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on January 12, by our client to collect on this debt On February 9, Firstsource Advantage did speak to Ms*** and we informed her we would reach out to the client to check on the status of this accountFirstsource Advantage did not receive a response until today, February 13, which is why we did not follow up with Ms*** soonerThe client confirmed that Ms*** paid her account in full on January 13,
Please note that this account did not report the credit bureaus and we are sending Ms*** a paid in full letter for this account
If Ms*** would like to provide the email address she was attempting to use while on our website, we would then be able to look into her concerns further and ensure the system is working properly
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated April 28, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response we revisited the complaintAs previously stated we did receive Ms***’s payment of $and coded her account as settled in fullWe applied the payment and reported the settlement to the client accordingly
In our previous response we informed Ms*** that Firstsource Advantage had reached out to the client (*** Funding) directly and they confirmed that Firstsource Advantage was the only collection agency to have Ms***’s accountPlease note that *** is the current owner of the account and is not a collection agency
Ms***’s account was not left open as it was closed as settled in full to the clientAs a third party collection agency Firstsource Advantage does not report to the credit bureaus
Our General Counsel has attempted to contact *** Credit as to why they were attempting to collect this debt and asked if they could confirm who placed the account with their officeUnfortunately they have not returned our phone calls
If Ms*** would be able to send us in a copy of her credit report we would be able to further review her concernsShe may send a copy to Firstsource Advantage LLC *** *** *** ***, ***, NY ***
Again we appreciate Ms*** settling her account with our office do regret any inconvenience that she may have experiencedWe hope that the above information has addressed all of her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated January 26, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with
Firstsource Advantage on September 6, by our client to collect on this debtOn September 8, and October 9, Firstsource Advantage sent Ms*** letters regarding this accountFirstsource Advantage did not receive a mail return on the account
Our records do not reflect any contact with Ms*** on this accountWe do reflect several phone attempts to reach her however they were unsuccessful at establishing contact.
Upon receipt of this complaint Firstsource Advantage has marked Ms***’s account and credit report as disputed and requested the verification from the clientOnce the documents are received we will send to Ms***
Please note that the address we have for Ms*** is *** * *** *** ** *** * *** NC ***-*** which is different than the address she has listed in this complaintIf Ms*** would like to contact our office to update her account information she can call us toll free at ###-###-####This will help us when sending the verification of debt to her to ensure she receives our information
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated February 26, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOn November 25, Firstsource Advantage received a
payment in the amount of $which satisfied the outstanding balance On December 26, Firstsource Advantage received a payment from *** *** in the amount of $The account was notated that this payment would be returned to sender due to the account being paid in fullThe payment of $was returned to Customer Care on January 8, When Ms*** called into our office on December 30, 2014, our representative mis-informed her that the payment had been sent on December 26, When Ms*** called back into our office on January 12, she was informed at that time that payment was actually sent back on January 8, and not the 26th In regards to the messages left by Ms***, due to an oversight no returned calls were ever placed to her Ms*** would need to check with *** *** as the check was returned to their office at ** *** *** ***, MD ***-***If *** *** has not reimbursed Ms***, we can pull a copy of the cancelled check if needed We sincerely apologize for any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, *** *** Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this e-mail responded is satisfactory to me & did not received any calls or mail to appologize by Collection company involved in this complain , I did not hear nothing about this company anymore after the day complain was summitted Now I want to know what happen with this situation . I am so Grateful for your aid, but we would like to know if this situation was finally resolved since we have not received more calls from this collections company and not letter form received by us mail where they apologize for the inconveniences caused by their disorganization on regard this matters
Thanks again & have a nice day ,
Sincerely
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for your correspondence dated March 18, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedThe call recordings reveal that Firstsource Advantage did not disclose to any third parties that we were calling in regards to a debtAs this is a corporate account, the representative did inform a third party that he was calling in reference to a company that Mr [redacted] had previously worked with, [redacted] , however never informed it was an attempt to collect a debtThe representative did mispronounce the company name of [redacted] Upon receipt of this complaint Firstsource Advantage has placed Mr [redacted] ’s account into a no call statusFirstsource Advantage has also coded Mr [redacted] ’s account as disputed as he informed our representative that this debt has been paid We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated March 30, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedRecords reveal that unfortunately due to a system error, a letter was never issued on the account to Ms*** Upon receipt of this complaint Firstsource Advantage has sent a request to have this account removed from Ms***’s credit report and also issued her a letter on the account which will be sent to her address listed in this complaint If Ms [redacted] would like to take care of this balance she may contact us toll free at ###-###-#### and we would be happy to assist her We do apologize for any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated November 26, 2014 relating to the above consumer. Per our standard complaint process, a thorough investigation of the allegations was performed. Ms. [redacted] had two accounts that were placed with Firstsource Advantage on March 21, 2011 and May 23, 2011. On... March 22, 2011 and May 24, 2011 Firstsource Advantage did send dunning notices to Ms. [redacted] at the address we had on file which was [redacted] FL ***. Please note that Firstsource Advantage did not receive a mail return on this account. Please note that Firstsource Advantage has no record of receiving any correspondence from Ms. [redacted] on these accounts regarding a dispute and our records do not reflect any phone contact with her on either of these accounts. Firstsource Advantage did attempt to dial the number of ###-###-#### which we had on file for Ms. [redacted] but was unable to establish any contact with her at this number. Please note that Firstsource Advantage is duly licensed in the State of Florida under license number CCA [redacted] . Firstsource Advantage does reflect that Ms. [redacted] submitted a dispute to the credit bureaus beginning on May 15, 2014. Although the information reported was found accurate, the accounts were updated to reflect as disputed as well as the credit report. Upon receipt of this correspondence Firstsource Advantage had sent a request to the client for verification of debt and this was sent to Ms. [redacted] on December 1, 2014 at her address she listed in her complaint of [redacted] Drive [redacted] FL, ***. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the verification that has been sent to her will help address her concerns. Firstsource Advantage has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact me at ###-###-####. Thank you. Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated October 14, relating to the above account Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage on August 12, On July 23, Mr [redacted] informed our office that he wanted this removed from his credit reportUnfortunately the representative failed to properly document Mr***’s requestThis representative has been counseled on the importance of carefully documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file On August 11, Mr [redacted] called into our office and informed that the account was still reporting on his credit reportThat same day, Mr***’s account was closed from our office and returned to the clientWe submitted a request to have this account removed from the Mr***’s credit reportOn August 26, Mr [redacted] was sent a letter confirming the account had been removed from his credit report Please note that the credit bureaus may take up to days to reflect the removalUpon receipt of this complaint Firstsource Advantage submitted another request on to have this account deleted from his credit report and another letter was sent to Mr [redacted] on October 15, confirming the deletion We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Thank you for your correspondence dated March 13, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage on September 11, by our client to collect on this debtA letter informing Mr [redacted] of the balance and that we were collecting on this account was sent to him on September 14, to the address listed in his complaint On February 18, Mr [redacted] did call into our office and requested another bill to be sent to himUnfortunately due to an oversight another bill was not issued on the accountThe representative has been counseled on the importance of adhering to customers requests Upon receipt of this complaint, a letter stating the balance has been sent to Mr*** We apologize for any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company is basically stating they are making the item as disputed, but they are not not removing the item from my credit report Regards, [redacted]
Thank you for your correspondence dated March 27, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedFirstsource Advantage had used Mr***’s number he provided in this complaint and pulled our call logs for this numberOur office only reflects one call being placed to Mr [redacted] from our office which was on March 27, It is possible that other companies may be contact him as well Upon receipt of this complaint Firstsource Advantage has blocked Mr***’s number which is the best way to ensure no further calls are made to his number from our office We do regret any inconvenience that Mr [redacted] may have experienced and hope that all of his concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, [redacted] Compliance Manager
Firstsource has attached the verification of debt
Thank you,
*** ***
Compliance Manager
Thank you for your correspondence dated April 3, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on January 9, by our client to collect on this debtOur records reflect a total of six calls on the accountOn 2/11, 3/5, and 3/the answering machine picked up and our representatives did not leave a message
On March 23, Firstsource Advantage spoke to Ms***s and she had advised us that this was a not good time call and the call was endedOn April 1, Ms***s answered the call however there was no agent on the line which we believe was a technical issueWe are looking into this matter and thank Ms***s for advising us
On April 2, Ms***s had called into our office and informed us to stop all calls to her numberHer number was removed at that time and no further calls were placed to her on this accountFirstsource Advantage will not be placing any further calls to Ms***s on this account
We do apologize for any inconvenience that Ms***s may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated January 5, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with
Firstsource Advantage on March 6, by our client to collect on this debtOn April 4, Firstsource Advantage spoke to Mrs*** however she refused to verify her information and hung upOn July 28, Ms*** called into our office as she received our settlement offer letter in the mail but wanted to counter the offerUnfortunately Firstsource Advantage was not able to accept Ms***’s settlement offer
All calls made on the account were placed between the hours of 8am and 9pm Ms***’s local time which is in compliance with the FDCPA
Upon receipt of this complaint Firstsource Advantage has sent a request to the client for verification of this debt and once the documents are received we will send them to Ms*** which should assist in resolving the university enrollment confusion
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated April 27, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on March 25, by our client to collect on this debtOn April 11, Ms*** did set up a payment in the amount of $to settle her accountAfter the payment had posted, Ms***’s account was coded as settled in full and the client was notified accordingly
Ms*** called into our office and requested a settled paid letter and on July 8, we sent Ms*** the settled in full letter per her request
Upon receipt of this complaint Firstsource Advantage had reached out to the client directly and they confirmed that Firstsource Advantage was the only collection agency to have Ms***’s accountThey also confirmed that they did reflect her account as settled in full and they show that the account was reporting “paid in full for less than the full balance” for May, June, and July The client’s records also reflect that Ms*** called into their office on April 10th and April 25, stating that the original creditor (***) was reporting the account incorrectly They then informed her that the current owner (*** Funding) has been reporting the account correctly since The Customer Service Department further explained to Ms*** that if the credit bureau was reporting the account incorrectly, she would need to dispute it through them
We appreciate Ms*** settling her account with our office do regret any inconvenience that she may have experiencedWe hope that the above information has addressed all of her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated April 9, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response, we have revisited this complaintAs previously stated on March 17, the account was closed from our office and removed from Ms***’s credit reportPlease allow up to 60-days for the credit bureaus to reflect the removal
Firstsource Advantage reviewed all records and unfortunately we do not have record of receiving a letter with the check in the amount of $If there was a letter with this check Firstsource Advantage would not have cashed this payment since we cannot honor this type of request
Firstsource Advantage is a third party collection agencyIn regards to her concerns regarding the placement of her account with us by the creditor, *** *** Hospital, Ms*** would need to reach out to them directly since we do participate in which accounts are placed with our office for servicing
Again, we do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated October 17, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response, we revisited this complaintFirstsource Advantage does not legally need to show the account being assigned to Firstsource Advantage as we did not purchase this debtFirstsource Advantage is a third party debt collection agency and works on behalf of the client, *** ** Bank
As previously stated, Firstsource Advantage has sent a request to the client for verification of the debt including the application for this accountOnce the documents have been received we will send to the Ms***
Firstsource Advantage has removed all numbers from Ms***’s account and has discontinued all collection efforts
Please note that Firstsource Advantage has not reported this account to the credit bureaus
We do regret any inconvenience that Ms*** may have experienced and hope that the verification that will be sent to her will help resolve her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf Firstsource had closed my account in April 2014, why did it pass through two more collection agencies: *** and *** Credit? And why to this day is it listed on my credit report as an account in collections? I did NOT state that *** was incorrectly reporting my account; my statement was the current holder, *** Credit, has ceased all collection attempts and returned the account to the original creditor as you can see in my attached files. I want to know what Firstsource did with my money and why my account was left open to be bought by two separate collection agencies and why this is still on my credit report after one year
Regards,
*** ***
Thank you for your correspondence dated February 12, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on January 12, by our client to collect on this debt On February 9, Firstsource Advantage did speak to Ms*** and we informed her we would reach out to the client to check on the status of this accountFirstsource Advantage did not receive a response until today, February 13, which is why we did not follow up with Ms*** soonerThe client confirmed that Ms*** paid her account in full on January 13,
Please note that this account did not report the credit bureaus and we are sending Ms*** a paid in full letter for this account
If Ms*** would like to provide the email address she was attempting to use while on our website, we would then be able to look into her concerns further and ensure the system is working properly
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your recent correspondence dated April 28, relating to the above consumer
Upon receiving notification that Ms*** was not satisfied with our response we revisited the complaintAs previously stated we did receive Ms***’s payment of $and coded her account as settled in fullWe applied the payment and reported the settlement to the client accordingly
In our previous response we informed Ms*** that Firstsource Advantage had reached out to the client (*** Funding) directly and they confirmed that Firstsource Advantage was the only collection agency to have Ms***’s accountPlease note that *** is the current owner of the account and is not a collection agency
Ms***’s account was not left open as it was closed as settled in full to the clientAs a third party collection agency Firstsource Advantage does not report to the credit bureaus
Our General Counsel has attempted to contact *** Credit as to why they were attempting to collect this debt and asked if they could confirm who placed the account with their officeUnfortunately they have not returned our phone calls
If Ms*** would be able to send us in a copy of her credit report we would be able to further review her concernsShe may send a copy to Firstsource Advantage LLC *** *** *** ***, ***, NY ***
Again we appreciate Ms*** settling her account with our office do regret any inconvenience that she may have experiencedWe hope that the above information has addressed all of her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated January 26, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with
Firstsource Advantage on September 6, by our client to collect on this debtOn September 8, and October 9, Firstsource Advantage sent Ms*** letters regarding this accountFirstsource Advantage did not receive a mail return on the account
Our records do not reflect any contact with Ms*** on this accountWe do reflect several phone attempts to reach her however they were unsuccessful at establishing contact.
Upon receipt of this complaint Firstsource Advantage has marked Ms***’s account and credit report as disputed and requested the verification from the clientOnce the documents are received we will send to Ms***
Please note that the address we have for Ms*** is *** * *** *** ** *** * *** NC ***-*** which is different than the address she has listed in this complaintIf Ms*** would like to contact our office to update her account information she can call us toll free at ###-###-####This will help us when sending the verification of debt to her to ensure she receives our information
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated February 26, relating to the above consumer Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOn November 25, Firstsource Advantage received a
payment in the amount of $which satisfied the outstanding balance On December 26, Firstsource Advantage received a payment from *** *** in the amount of $The account was notated that this payment would be returned to sender due to the account being paid in fullThe payment of $was returned to Customer Care on January 8, When Ms*** called into our office on December 30, 2014, our representative mis-informed her that the payment had been sent on December 26, When Ms*** called back into our office on January 12, she was informed at that time that payment was actually sent back on January 8, and not the 26th In regards to the messages left by Ms***, due to an oversight no returned calls were ever placed to her Ms*** would need to check with *** *** as the check was returned to their office at ** *** *** ***, MD ***-***If *** *** has not reimbursed Ms***, we can pull a copy of the cancelled check if needed We sincerely apologize for any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated Please call me if you have any questionsThank you Sincerely, *** *** Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this e-mail responded is satisfactory to me & did not received any calls or mail to appologize by Collection company involved in this complain , I did not hear nothing about this company anymore after the day complain was summitted Now I want to know what happen with this situation . I am so Grateful for your aid, but we would like to know if this situation was finally resolved since we have not received more calls from this collections company and not letter form received by us mail where they apologize for the inconveniences caused by their disorganization on regard this matters
Thanks again & have a nice day ,
Sincerely
*** ***