Thank you for your recent correspondence dated April 24, 2015 relating to the above consumer.
As we previously informed Mr. [redacted], any errors made by representatives of our company have been addressed with disciplinary action. Just to be accurate, our General Counsel did not say, as Mr. [redacted] notes, that we “won’t . . . document any of [our] alleged actions.” We document our representatives’ actions, we document disciplinary and corrective action taken with employees, and we did so in this case. What our General Counsel advised Mr. [redacted] is that it is not our policy to release that internal documentation to him.
Further, this situation was a one-off issue and is not a practice that Firstsource Advantage follows. We respectfully disagree that the mistakes made were anything that approaches a “systematic problem.”
Upon receipt of Mr. [redacted]’s original complaint we had notified [redacted] as per their requirements and provided them with all the detailed information of this complaint and our response.
Although Mr. [redacted] may further escalate his concerns, we cannot offer any additional remedy at this time. As our General Counsel had informed Mr. [redacted] on the phone, he may contact him directly at the number he was provided if he had any additional concerns.
As stated in our previous correspondences with Mr. [redacted], Firstsource Advantage does have rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.
Again, we do sincerely apologize for any inconvenience he may have experienced.
Please call me if you have any questions. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did in fact receive the statement from Firstsource and am good with their reply. I will review it and will contact you if their numbers are not correct. Thank You
Regards,
[redacted]
Thank you for your recent correspondence dated July 10, 2015 relating to the above consumer.
Upon receiving the additional phone numbers from Ms. [redacted] we were able to identify the file in our office for [redacted] that was triggering the calls to Ms. [redacted]. In review of the file, on June 26, 2015 Firstsource Advantage, LLC was notified that phone number ###-###-#### was incorrect and was removed at that time. No further calls were made to that number from our office.
The additional phone number Ms. [redacted] provided of ###-###-#### was dialed but no contact was established. The other number provided of ###-###-#### was not dialed by our office. The remaining number of ###-###-#### was called but no contact was established at this number.
Upon receipt of this correspondence Firstsource Advantage, LLC has added the above numbers to our do not call list.
We do apologize for any inconvenience that Ms. [redacted]’s may have experienced and appreciate her providing the additional numbers so that we were able to fully address her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated March 13, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage...
on September 11, 2009 by our client to collect on this debt. A letter informing Mr. [redacted] of the balance and that we were collecting on this account was sent to him on September 14, 2009 to the address listed in his complaint.
On February 18, 2015 Mr. [redacted] did call into our office and requested another bill to be sent to him. Unfortunately due to an oversight another bill was not issued on the account. The representative has been counseled on the importance of adhering to customers requests.
Upon receipt of this complaint, a letter stating the balance has been sent to Mr. [redacted].
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your recent correspondence dated April 24, 2015 relating to the above consumer.
As we previously informed Mr. [redacted], any errors made by representatives of our company have been addressed with disciplinary action. Just to be accurate, our General Counsel did not say, as Mr. [redacted] notes, that we “won’t . . . document any of [our] alleged actions.” We document our representatives’ actions, we document disciplinary and corrective action taken with employees, and we did so in this case. What our General Counsel advised Mr. [redacted] is that it is not our policy to release that internal documentation to him.
Further, this situation was a one-off issue and is not a practice that Firstsource Advantage follows. We respectfully disagree that the mistakes made were anything that approaches a “systematic problem.”
Upon receipt of Mr. [redacted]’s original complaint we had notified [redacted] as per their requirements and provided them with all the detailed information of this complaint and our response.
Although Mr. [redacted] may further escalate his concerns, we cannot offer any additional remedy at this time. As our General Counsel had informed Mr. [redacted] on the phone, he may contact him directly at the number he was provided if he had any additional concerns.
As stated in our previous correspondences with Mr. [redacted], Firstsource Advantage does have rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer.
Again, we do sincerely apologize for any inconvenience he may have experienced.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did in fact receive the statement from Firstsource and am good with their reply. I will review it and will contact you if their numbers are not correct. Thank You
Regards,
[redacted]
Thank you for your recent correspondence dated July 10, 2015 relating to the above consumer.
Upon receiving the additional phone numbers from Ms. [redacted] we were able to identify the file in our office for [redacted] that was triggering the calls to Ms. [redacted]. In review of the file, on June 26, 2015 Firstsource Advantage, LLC was notified that phone number ###-###-#### was incorrect and was removed at that time. No further calls were made to that number from our office.
The additional phone number Ms. [redacted] provided of ###-###-#### was dialed but no contact was established. The other number provided of ###-###-#### was not dialed by our office. The remaining number of ###-###-#### was called but no contact was established at this number.
Upon receipt of this correspondence Firstsource Advantage, LLC has added the above numbers to our do not call list.
We do apologize for any inconvenience that Ms. [redacted]’s may have experienced and appreciate her providing the additional numbers so that we were able to fully address her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated March 13, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage...
on September 11, 2009 by our client to collect on this debt. A letter informing Mr. [redacted] of the balance and that we were collecting on this account was sent to him on September 14, 2009 to the address listed in his complaint.
On February 18, 2015 Mr. [redacted] did call into our office and requested another bill to be sent to him. Unfortunately due to an oversight another bill was not issued on the account. The representative has been counseled on the importance of adhering to customers requests.
Upon receipt of this complaint, a letter stating the balance has been sent to Mr. [redacted].
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager