I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you!
[redacted]
Thank you for your correspondence dated July 27, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
January 20, 2015 by our client to collect on this debt. Firstsource Advantage did send an initial notice to Ms. [redacted] on January 23, 2015. We did receive a mail return that day. Upon review it appears that we had the address of [redacted] which did not include “Drive”.
Firstsource Advantage did attempt to contact Ms. [redacted] several times at phone number ###-###-####. We did establish one contact with her on June 4, 2015. Unfortunately the account was not updated to reflect disputed as she had informed us that she never received services from this hospital. This representative has been counseled on the importance of properly documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file.
Please note that during the call on June 4, 2015 Ms. [redacted] provided her address to us as [redacted] which is not the address she has listed in her complaint.
Upon receipt of this complaint Firstsource Advantage has updated the account and credit report to reflect disputed and also requested verification of debt. After reviewing the verification of debt received it does appear that this debt does belong to Ms. [redacted]. The verification of debt has been sent to Ms. [redacted] for her review.
We do not reflect receiving any correspondence or voicemails from Ms. [redacted] regarding this account.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If you need to so desperately get in touch with me, you can mail me the issue. Via US MAIL. Stop calling me every 5 minutes from different numbers.
Regards,
[redacted]
Thank you for your correspondence dated June 9, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage, LLC on March 14, 2016 by our client to...
collect on the debt. The original representative and the supervisor who informed Ms. [redacted] that a fax could be sent did provide her accurate information. When Ms. [redacted] called back with her fax number, the representative she spoke to mis-spoke as we are able to send faxes. The representative has been counseled on the importance of properly communicating the procedures to customers to ensure that all information is accurate and written disciplinary action will be kept on file.
In review of Ms. [redacted]’s complaint regarding the frequency of calls, we did find that the representative did not work Ms. [redacted]’s account properly. This representative has also been counseled on the importance of properly dialing customers and written disciplinary action will be kept on file.
Please note that we did send the agreement letter to the fax number Ms. [redacted] supplied us of ###-###-#### but we received notification that this was an incorrect fax number. We are attempting to reach Ms. [redacted] to obtain a better a fax number so a letter can be sent.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely, Nicholette C.
Compliance Manager
Thank you for your correspondence dated March 14, 2016. Upon receiving notification that Mr. [redacted] was not satisfied with our response we have revisited this complaint. Please note that Firstsource Advantage, LLC addressed our response to [redacted], as he is the handler of your case at the Revdex.com and was the one who sent us this complaint on your behalf.
As previously stated, we have reviewed the call recordings and the representative Biren repeated his full name and also spelled his first for Mr. [redacted]. Nowhere in the conversation did our representative refuse to provide his last name. Please note that our staff does not have the capability or access to edit any call recordings.
Firstsource Advantage does not reflect informing Mr. [redacted] we could not accept his payment. On February 3, 2016 we do reflect Mr. [redacted] wanting to set up a debit card payment for February 11th 2016. We are unable to set up postdated debit card payments, which is why we informed him we could call him back on the 11th to set up his payment for that day.
Firstsource Advantage has reviewed all the voicemail messages left for Mr. [redacted] and do not reflect any curse words being left on the voicemail messages.
Please note that Firstsource Advantage is no longer servicing Mr. [redacted]’s three accounts. The [redacted] account has been settled, and the other two accounts were closed from our office as disputed when we received Mr. [redacted]’s original complaint.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the damage to my credit score and the fact that it is not a valid debt, I would like this sent back to [redacted] so that I can have my insurance processed properly. I should not have to wait for verification of debt and have it remain when it is most certainly invalid.
Regards,
[redacted]
Thank you for your correspondence dated December 21, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Upon placement of Ms. [redacted]’s account, Firstsource Advantage did attempt to reach Ms. [redacted]...
at a phone number supplied by the client but unfortunately the number was incorrect. Firstsource Advantage did have other possible numbers for Ms. [redacted].
Firstsource Advantage reflects contact with Ms. [redacted] on December 21, 2015. During this call the representative confirmed with Ms. [redacted] her best reach phone number and all other numbers were removed as she stated they did not belong to her. The representative must ensure all account information is accurate and we thank Ms. [redacted] for working with us.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Jenna H.
Compliance Coordinator
Thank you for your correspondence dated February 23, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with Firstsource Advantage, LLC on August 27,...
2015 by our client to collect on this debt. On January 7, 2016 a representative did contact Ms. [redacted] and she agreed to schedule 33 monthly payments towards paying the account in full with our office. Ms. [redacted] also agreed to have her reminder letters sent via email each month. As of February 1, 2016 a reminder email was sent each month and there were no undeliverable messages received. Please note that Firstsource Advantage has not received any prior notifications advising these payments were unauthorized. Upon receipt of this complaint, Firstsource Advantage has removed all remaining payments from Ms. [redacted]’s account. At this time, we feel a refund is not warranted since proper authorization was received. We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns. If she wishes to continue making payments towards her account, she may contact our office at ###-###-#### and a representative will be happy to assist her. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
Thank you for your correspondence dated January 27, 2015 relating to the above consumer.
Upon receiving notification of...
the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage on August 2, 2013 by our client to collect on this debt. On August 7, 2013 Firstsource Advantage did send Mr. [redacted] a letter, to the address he has listed in this complaint, informing him that this account was placed with our office for collections.
On August 8, 2013 Mr. [redacted] called into our office as he had received a missed call from our office. On this call, the representative discussed the bill with Mr. [redacted] and he informed us that this bill was from an out of town injury and he wasn’t sure if his insurance was billed for this. The representative informed Mr. [redacted] that he could follow up with his insurance company but no resolution was made on this call.
Upon receipt of this complaint Firstsource Advantage has marked Mr. [redacted]’s account and credit report as disputed and sent verification of debt to him on January 30, 2015.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that the verification of debt being sent to him will help resolve his concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated November 16, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on October 3, 2008 by our client to collect on...
this debt. In September of 2011, Ms. [redacted] agreed to make monthly payments of $20.00 to our office as we are servicing her [redacted] account. We also reflect that Ms. [redacted] has been in contact with our office and has been making payments through our online website. We did attempt to dial the number listed on our website, and it did state it was not in service. We would like to thank Ms. [redacted] for bringing this to our attention. We will be updating our website with the correct contact number. Upon receipt of this correspondence, Firstsource Advantage has updated Ms. [redacted]’s account to reflect as disputed and submitted a request to the client for the original account information. Once received, we will send to Ms. [redacted] so she may verify the account information. We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
Thank you for your correspondence dated June 5, 2015 relating to the above consumer.
Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
April 16, 2015 by our client to collect on this debt. On April 30, 2015 Firstsource Advantage spoke to Ms. [redacted] and we agreed upon a settlement arrangement for a one time payment in the amount of $3,000.00 to be completed by May 15, 2015. The agreement letter was sent to Ms. [redacted] on May 1, 2015. On May 13, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us that she did receive the letter and she would be sending us a letter and hung up.
Firstsource Advantage did receive Ms. [redacted]’s correspondence on May 14, 2015 advising that she did not like the wording in our letter. After receiving this correspondence, Firstsource Advantage made several attempts to reach her to further discuss her concerns.
Please note that Firstsource Advantage never informed Ms. [redacted] that we did not receive her correspondence. Our supervisor explained to Ms. [redacted] that we did receive it but she did not have a copy in front of her to review with her.
On May 28, 2015 Ms. [redacted] called into our office but unfortunately the supervisor she wanted to speak with was not in the office. Our supervisor did attempt to call Ms. [redacted] back however no contact was established.
On June 4, 2015 Ms. [redacted] called back into our office and stated that she would send in the settlement amount if we changed our letter. Firstsource Advantage then drafted a letter per her request and sent it to her on June 5, 2015.
Please also note that Firstsource Advantage never informed Ms. [redacted] that her account would be paid in full. We did inform her that once the payment is received the account would be updated to reflect settled in full and [redacted] would be notified accordingly.
We do appreciate Ms. [redacted] working with our office to settle her account. Upon receipt of the newest letter sent to Ms. [redacted] she may then send in her payment.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that we have addressed all of her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated November 10, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] has a total of three accounts that were placed with our office for collections by our...
client. In May of 2014 Mr. [redacted] paid his two accounts in full with our office. His credit report was updated to reflect the two accounts as paid in full in July 2014.
On November 6, 2012 another account for Mr. [redacted] was placed with our office for collections. Please note that this account did not report to Mr. [redacted]’s credit report and our records do not show any credit report updates on November 2, 2015 as stated in his correspondence.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated September 29, 2014 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted] has three accounts placed with our office for...
collections. A total of seven letters were sent to Ms. [redacted]’s address that she has listed in this complaint as well as several phone attempts to reach her. All attempts have been unsuccessful at establishing contact.
Upon receipt of this correspondence Firstsource Advantage has marked all three accounts as disputed and updated her credit report to reflect the dispute. We have also ordered verification of debt for all three accounts which have been sent to Ms. [redacted] on September 30, 2014.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the verification of debt will help resolve her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have once again attached the "Balance Due Notices" for your and Ms. [redacted]'s review. Please have Ms. [redacted] explain the following: explain why the "Balance Due Notices" have [redacted]'s name i.e. [redacted] Health
Systems and FirstSource's PO Box (PO Box [redacted], FL [redacted] or physical address) and possibly [redacted]'s phone number and not [redacted]'s PO Box (PO Box [redacted], GA [redacted] or [redacted]'s physical address ) in the upper left corner at the top of the letter and in the upper left hand corner of the detachable portion to send with the payment; explain why the "Balance Due Notices" are extreamly similar in design and format with the collection notices; explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692e(11) and include a statement stating that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose; explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692g(a)(3), (4), and (5) containing statements stating a statement that unless the consumer, within thirty days after
receipt of the notice, disputes the validity of the debt, or any portion
thereof, the debt will be assumed to be valid by the debt collector; a statement that if the consumer notifies the debt collector in
writing within the thirty-day period that the debt, or any portion
thereof, is disputed, the debt collector will obtain verification of the
debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt
collector; and a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the
name and address of the original creditor, if different from the
current creditor; why [redacted] would send a bill from Florida and not from Georgia. [redacted] would be required to obtain a business license to operate a business (i.e. employ personnel to send bills or operate a call center from Florida). In regards to the adjusted balances and increases the "Balance Due Notice" reflects a balance of $25,201.53. I have contacted [redacted] does not deny altering the bill $226.50. When FirstSource began attempting to collect the debt in November the balance had increased to $25,310.53 (an increase of $109) When FirstSource started to report the accounts to [redacted] the balance had increased again $117.50 to $25,428.03. [redacted] never sent me an itemized bill as required by Georgia Law O.C.G.A.
§ 10-1-393(b)(14). FirstSource only sent me copies of itemized bills
that already reflect the $226.50 in adjustments and there is nothing for
me to compare it to so I can see what the additional charges are for.
[redacted] never provided me with any adjusted bills to reflect any
additional charges. [redacted] adjusting the bill on two separate occasions
without notice may be considered an unfair business practice pursuant to
Georgia Fair Business Practices Act of 1975, O.C.G.A. §§ 10-1-390, et
seq. and may be used as a defense or counter claim in the event of
litigation. Pursuant to the Georgia Fair Business Practices Act, I am
entitled to three time my damages. O.C.G.A. §§ 10-1-399(c).
Additionally, pursuant to O.C.G.A. §§ 10-1-399(g) In any action brought
under this Code section the Attorney General shall be served by
certified or registered mail or statutory overnight delivery with a copy
of the initial complaint and any amended complaint within 20 days of
the filing of such complaint. The Attorney General shall be entitled to
be heard in any such action, and the court where such action is filed
may enter an order requiring any of the parties to serve a copy of any
other pleadings in an action upon the Attorney General. FirstSource
should also note that violation(s) of the FDCPA is also a violation of
the Georgia Fair Business Practices Act specifically, O.C.G.A. §
10-1-391 sections (a) & (b) and O.C.G.A. § 10-1-394. In regards to Ms. [redacted]'s claim that there is no FDCPA violation, Florida Attorney General [redacted]'s Office may disagree with FirstSource's claiming that it did not violate the FDCPA as they have received a copy of my compliant are forwarding my complaint with them to the Attorney General's Consumer Protection Division and the Florida Office of Financial Regulation (OFR) which licenses collection agencies such as FirstSource and administers provisions of the Consumer and Commercial Collection Practices Act for review. These agencies my forward a copy of the complain and supporting documents to FirstSource and ask FirstSource for a response. These offices collect this information and use it to take action against companies who violate the law on behalf of consumers as a whole and not on an individual basis. I have also forwarded all the documentation to a local consumer attorney who handles FDCPA and FCRA cases for review and I am waiting to here back from him and I'll get his opinion the matter. FirstSource is stating that it is a debt collector collecting a debt on behalf of [redacted] but refuses to explain how it intends to collect a debt other than credit reporting with the hope that they will receive payment or payment arrangements. By making payments to FirstSource it would probably extend the amount of time that FirstSource could report these accounts to the credit bureau. For example, lets say that I were to agree to pay FirstSource $100 a month it would take approximately 40 years to pay off and allow FirstSource to report negative information about me to a credit bureau for 40 years. instead of 7 years. Additionally, the statute of limitation of the debt would have long expired before then. FirstSource should inform or advise their client that if their client engages in collection activity and makes it seem as or creates the belief in the consumer that a third party debt collector is attempting to collect a debt or if they attempt to collect a debt using another name or another company's name then they can be held liable for FDCPA violations. Regards,
[redacted]
Thank you for your correspondence dated January 11, 2016. Upon receiving notification that Ms. [redacted] still was not satisfied with our response we have revisited this complaint. In regards to the question if we are still collecting on the debt or ceased collections, Ms. [redacted] established a payment with our office dated for January 20th 2016. No collection efforts will be made to Ms. [redacted] until the payment has been applied to her account.
Please note that as Firstsource Advantage is a third party collection agency, [redacted] placed Ms. [redacted]’s account with our office to collect on this debt. With placements, [redacted] does provide us with possible contact numbers for customers. As previously stated, the numbers were provided to our office by the client as possible reach numbers for Ms. [redacted]. We do not know how these numbers were obtained by [redacted].
As Firstsource Advantage does use search tools in order to obtain possible reach numbers, if we do reach an incorrect number we immediately remove it.
Again we do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely
Nicholette C.
Compliance Manager
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our...
standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage on July 16, 2014. On July 17, 2014 Firstsource Advantage did send a letter to Mr. [redacted] at the address listed in his complaint. We have not established any contact with Mr. [redacted] on the account.
Upon receipt of this complaint, Firstsource Advantage has marked his account and credit report as disputed and also ordered verification of debt. Once the documents are received we will send to Mr. [redacted].
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated June 8, 2015 relating to the above consumer.
Upon receiving notification that Mr. [redacted] was not satisfied with our response, we have revisited this complaint. As previously stated, Firstsource Advantage only reflects receiving correspondence from Mr. [redacted] once since April 8, 2014. It is possible he may have requested this information from another company.
Firstsource Advantage has sent a statement to Mr. [redacted] on June 5, 2015 and will send out a new statement each time a payment is received.
Again we do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Recordings reveal that on August 2, 2016 Firstsource Advantage called the phone number of...
###-###-#### which belonged to Ms. [redacted]. Ms. [redacted] informed us this was a wrong number, which was removed at that time. We do not reflect any further calls being made to Ms. [redacted]’s number.
Upon reviewing the call recording, the representative should have handled the call more professionally. The representative has been counseled on the importance of handling of a wrong party contact and written disciplinary action will be kept on file.
Upon receipt of this complaint, Firstsource Advantage has also submitted a request to have Ms. [redacted]’s number blocked from calling. This is the best way to ensure no further calls will be made to her from our office.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank
you for your correspondence dated December 11, 2015. Upon receiving
notification of the complaint, as a part of our standard complaint process, a
thorough investigation of this matter was performed. Mr. [redacted]’ account was
placed with Firstsource Advantage, LLC on September 21, 2015 by our...
client to
collect on the debt. Due
to privacy regulations Firstsource Advantage, LLC does not release information
regarding the reason for the call or account details to third parties.
Firstsource Advantage, LLC shows record of contacting a third party on October
19, 2015, December 9, 2015 and December 11, 2015 where the third party refused
to confirm or deny they were [redacted]. Therefore, Firstsource Advantage, LLC
was not able to identify the reason for the call besides advising the call was
from Firstsource Advantage, LLC on behalf of a personal business matter for Mr.
[redacted]. Upon
receipt of this correspondence, Firstsource Advantage, LLC has closed Mr.
[redacted]’ account as a cease and desist and no further collection efforts will be made
on the account. We
do regret any inconvenience that Mr. [redacted] may have experienced and hope that
all of his concerns have been addressed. Firstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer. Complaints
such as yours are taken very seriously and are thoroughly investigated. Please
call me if you have any questions. Thank you. Sincerely, Nicholette
C. Compliance
Manager
Thank you for your correspondence dated April 1, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource...
Advantage on September 18, 2014 by our client to collect on this debt. Firstsource Advantage did receive Ms. [redacted]’s letter dated February 1, 2014 advising that if we agree to the terms of removing this account from her credit report then she will send in payment in full. Firstsource Advantage did not inform her that we would honor this request and no payment was submitted with this letter.
On March 17, 2015 the account was closed from our office and removed from Ms. [redacted]’s credit report. Ms. [redacted] then sent in a check to our office in the amount of $99.61 which we posted to the account and reported to the client as paid in full.
After reviewing the call recordings, although Mr. [redacted] did not empathize with Ms. [redacted]’s situation, he did conduct the call with professionalism.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you. Sincerely,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you!
[redacted]
Thank you for your correspondence dated July 27, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
January 20, 2015 by our client to collect on this debt. Firstsource Advantage did send an initial notice to Ms. [redacted] on January 23, 2015. We did receive a mail return that day. Upon review it appears that we had the address of [redacted] which did not include “Drive”.
Firstsource Advantage did attempt to contact Ms. [redacted] several times at phone number ###-###-####. We did establish one contact with her on June 4, 2015. Unfortunately the account was not updated to reflect disputed as she had informed us that she never received services from this hospital. This representative has been counseled on the importance of properly documenting accounts to ensure customer’s concerns are addressed and written disciplinary action will be kept on file.
Please note that during the call on June 4, 2015 Ms. [redacted] provided her address to us as [redacted] which is not the address she has listed in her complaint.
Upon receipt of this complaint Firstsource Advantage has updated the account and credit report to reflect disputed and also requested verification of debt. After reviewing the verification of debt received it does appear that this debt does belong to Ms. [redacted]. The verification of debt has been sent to Ms. [redacted] for her review.
We do not reflect receiving any correspondence or voicemails from Ms. [redacted] regarding this account.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If you need to so desperately get in touch with me, you can mail me the issue. Via US MAIL. Stop calling me every 5 minutes from different numbers.
Regards,
[redacted]
Thank you for your correspondence dated June 9, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage, LLC on March 14, 2016 by our client to...
collect on the debt. The original representative and the supervisor who informed Ms. [redacted] that a fax could be sent did provide her accurate information. When Ms. [redacted] called back with her fax number, the representative she spoke to mis-spoke as we are able to send faxes. The representative has been counseled on the importance of properly communicating the procedures to customers to ensure that all information is accurate and written disciplinary action will be kept on file.
In review of Ms. [redacted]’s complaint regarding the frequency of calls, we did find that the representative did not work Ms. [redacted]’s account properly. This representative has also been counseled on the importance of properly dialing customers and written disciplinary action will be kept on file.
Please note that we did send the agreement letter to the fax number Ms. [redacted] supplied us of ###-###-#### but we received notification that this was an incorrect fax number. We are attempting to reach Ms. [redacted] to obtain a better a fax number so a letter can be sent.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely, Nicholette C.
Compliance Manager
Thank you for your correspondence dated March 14, 2016. Upon receiving notification that Mr. [redacted] was not satisfied with our response we have revisited this complaint. Please note that Firstsource Advantage, LLC addressed our response to [redacted], as he is the handler of your case at the Revdex.com and was the one who sent us this complaint on your behalf.
As previously stated, we have reviewed the call recordings and the representative Biren repeated his full name and also spelled his first for Mr. [redacted]. Nowhere in the conversation did our representative refuse to provide his last name. Please note that our staff does not have the capability or access to edit any call recordings.
Firstsource Advantage does not reflect informing Mr. [redacted] we could not accept his payment. On February 3, 2016 we do reflect Mr. [redacted] wanting to set up a debit card payment for February 11th 2016. We are unable to set up postdated debit card payments, which is why we informed him we could call him back on the 11th to set up his payment for that day.
Firstsource Advantage has reviewed all the voicemail messages left for Mr. [redacted] and do not reflect any curse words being left on the voicemail messages.
Please note that Firstsource Advantage is no longer servicing Mr. [redacted]’s three accounts. The [redacted] account has been settled, and the other two accounts were closed from our office as disputed when we received Mr. [redacted]’s original complaint.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the damage to my credit score and the fact that it is not a valid debt, I would like this sent back to [redacted] so that I can have my insurance processed properly. I should not have to wait for verification of debt and have it remain when it is most certainly invalid.
Regards,
[redacted]
Thank you for your correspondence dated December 21, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Upon placement of Ms. [redacted]’s account, Firstsource Advantage did attempt to reach Ms. [redacted]...
at a phone number supplied by the client but unfortunately the number was incorrect. Firstsource Advantage did have other possible numbers for Ms. [redacted].
Firstsource Advantage reflects contact with Ms. [redacted] on December 21, 2015. During this call the representative confirmed with Ms. [redacted] her best reach phone number and all other numbers were removed as she stated they did not belong to her. The representative must ensure all account information is accurate and we thank Ms. [redacted] for working with us.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Jenna H.
Compliance Coordinator
Thank you for your correspondence dated February 23, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with Firstsource Advantage, LLC on August 27,...
2015 by our client to collect on this debt. On January 7, 2016 a representative did contact Ms. [redacted] and she agreed to schedule 33 monthly payments towards paying the account in full with our office. Ms. [redacted] also agreed to have her reminder letters sent via email each month. As of February 1, 2016 a reminder email was sent each month and there were no undeliverable messages received. Please note that Firstsource Advantage has not received any prior notifications advising these payments were unauthorized. Upon receipt of this complaint, Firstsource Advantage has removed all remaining payments from Ms. [redacted]’s account. At this time, we feel a refund is not warranted since proper authorization was received. We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns. If she wishes to continue making payments towards her account, she may contact our office at ###-###-#### and a representative will be happy to assist her. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
Attn: Peter
RE: Thomas [redacted]
Your Case No. 10418424
Thank you for your correspondence dated January 27, 2015 relating to the above consumer.
Upon receiving notification of...
the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage on August 2, 2013 by our client to collect on this debt. On August 7, 2013 Firstsource Advantage did send Mr. [redacted] a letter, to the address he has listed in this complaint, informing him that this account was placed with our office for collections.
On August 8, 2013 Mr. [redacted] called into our office as he had received a missed call from our office. On this call, the representative discussed the bill with Mr. [redacted] and he informed us that this bill was from an out of town injury and he wasn’t sure if his insurance was billed for this. The representative informed Mr. [redacted] that he could follow up with his insurance company but no resolution was made on this call.
Upon receipt of this complaint Firstsource Advantage has marked Mr. [redacted]’s account and credit report as disputed and sent verification of debt to him on January 30, 2015.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that the verification of debt being sent to him will help resolve his concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated November 16, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on October 3, 2008 by our client to collect on...
this debt. In September of 2011, Ms. [redacted] agreed to make monthly payments of $20.00 to our office as we are servicing her [redacted] account. We also reflect that Ms. [redacted] has been in contact with our office and has been making payments through our online website. We did attempt to dial the number listed on our website, and it did state it was not in service. We would like to thank Ms. [redacted] for bringing this to our attention. We will be updating our website with the correct contact number. Upon receipt of this correspondence, Firstsource Advantage has updated Ms. [redacted]’s account to reflect as disputed and submitted a request to the client for the original account information. Once received, we will send to Ms. [redacted] so she may verify the account information. We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope the above information will help resolve her concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
Thank you for your correspondence dated June 5, 2015 relating to the above consumer.
Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
April 16, 2015 by our client to collect on this debt. On April 30, 2015 Firstsource Advantage spoke to Ms. [redacted] and we agreed upon a settlement arrangement for a one time payment in the amount of $3,000.00 to be completed by May 15, 2015. The agreement letter was sent to Ms. [redacted] on May 1, 2015. On May 13, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us that she did receive the letter and she would be sending us a letter and hung up.
Firstsource Advantage did receive Ms. [redacted]’s correspondence on May 14, 2015 advising that she did not like the wording in our letter. After receiving this correspondence, Firstsource Advantage made several attempts to reach her to further discuss her concerns.
Please note that Firstsource Advantage never informed Ms. [redacted] that we did not receive her correspondence. Our supervisor explained to Ms. [redacted] that we did receive it but she did not have a copy in front of her to review with her.
On May 28, 2015 Ms. [redacted] called into our office but unfortunately the supervisor she wanted to speak with was not in the office. Our supervisor did attempt to call Ms. [redacted] back however no contact was established.
On June 4, 2015 Ms. [redacted] called back into our office and stated that she would send in the settlement amount if we changed our letter. Firstsource Advantage then drafted a letter per her request and sent it to her on June 5, 2015.
Please also note that Firstsource Advantage never informed Ms. [redacted] that her account would be paid in full. We did inform her that once the payment is received the account would be updated to reflect settled in full and [redacted] would be notified accordingly.
We do appreciate Ms. [redacted] working with our office to settle her account. Upon receipt of the newest letter sent to Ms. [redacted] she may then send in her payment.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that we have addressed all of her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated November 10, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] has a total of three accounts that were placed with our office for collections by our...
client. In May of 2014 Mr. [redacted] paid his two accounts in full with our office. His credit report was updated to reflect the two accounts as paid in full in July 2014.
On November 6, 2012 another account for Mr. [redacted] was placed with our office for collections. Please note that this account did not report to Mr. [redacted]’s credit report and our records do not show any credit report updates on November 2, 2015 as stated in his correspondence.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated September 29, 2014 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted] has three accounts placed with our office for...
collections. A total of seven letters were sent to Ms. [redacted]’s address that she has listed in this complaint as well as several phone attempts to reach her. All attempts have been unsuccessful at establishing contact.
Upon receipt of this correspondence Firstsource Advantage has marked all three accounts as disputed and updated her credit report to reflect the dispute. We have also ordered verification of debt for all three accounts which have been sent to Ms. [redacted] on September 30, 2014.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the verification of debt will help resolve her concerns.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have once again attached the "Balance Due Notices" for your and Ms. [redacted]'s review. Please have Ms. [redacted] explain the following: explain why the "Balance Due Notices" have [redacted]'s name i.e. [redacted] Health
Systems and FirstSource's PO Box (PO Box [redacted], FL [redacted] or physical address) and possibly [redacted]'s phone number and not [redacted]'s PO Box (PO Box [redacted], GA [redacted] or [redacted]'s physical address ) in the upper left corner at the top of the letter and in the upper left hand corner of the detachable portion to send with the payment; explain why the "Balance Due Notices" are extreamly similar in design and format with the collection notices; explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692e(11) and include a statement stating that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose; explain where the "Balance Due Notices" comply with 15 U.S.C. § 1692g(a)(3), (4), and (5) containing statements stating a statement that unless the consumer, within thirty days after
receipt of the notice, disputes the validity of the debt, or any portion
thereof, the debt will be assumed to be valid by the debt collector; a statement that if the consumer notifies the debt collector in
writing within the thirty-day period that the debt, or any portion
thereof, is disputed, the debt collector will obtain verification of the
debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt
collector; and a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the
name and address of the original creditor, if different from the
current creditor; why [redacted] would send a bill from Florida and not from Georgia. [redacted] would be required to obtain a business license to operate a business (i.e. employ personnel to send bills or operate a call center from Florida). In regards to the adjusted balances and increases the "Balance Due Notice" reflects a balance of $25,201.53. I have contacted [redacted] does not deny altering the bill $226.50. When FirstSource began attempting to collect the debt in November the balance had increased to $25,310.53 (an increase of $109) When FirstSource started to report the accounts to [redacted] the balance had increased again $117.50 to $25,428.03. [redacted] never sent me an itemized bill as required by Georgia Law O.C.G.A.
§ 10-1-393(b)(14). FirstSource only sent me copies of itemized bills
that already reflect the $226.50 in adjustments and there is nothing for
me to compare it to so I can see what the additional charges are for.
[redacted] never provided me with any adjusted bills to reflect any
additional charges. [redacted] adjusting the bill on two separate occasions
without notice may be considered an unfair business practice pursuant to
Georgia Fair Business Practices Act of 1975, O.C.G.A. §§ 10-1-390, et
seq. and may be used as a defense or counter claim in the event of
litigation. Pursuant to the Georgia Fair Business Practices Act, I am
entitled to three time my damages. O.C.G.A. §§ 10-1-399(c).
Additionally, pursuant to O.C.G.A. §§ 10-1-399(g) In any action brought
under this Code section the Attorney General shall be served by
certified or registered mail or statutory overnight delivery with a copy
of the initial complaint and any amended complaint within 20 days of
the filing of such complaint. The Attorney General shall be entitled to
be heard in any such action, and the court where such action is filed
may enter an order requiring any of the parties to serve a copy of any
other pleadings in an action upon the Attorney General. FirstSource
should also note that violation(s) of the FDCPA is also a violation of
the Georgia Fair Business Practices Act specifically, O.C.G.A. §
10-1-391 sections (a) & (b) and O.C.G.A. § 10-1-394. In regards to Ms. [redacted]'s claim that there is no FDCPA violation, Florida Attorney General [redacted]'s Office may disagree with FirstSource's claiming that it did not violate the FDCPA as they have received a copy of my compliant are forwarding my complaint with them to the Attorney General's Consumer Protection Division and the Florida Office of Financial Regulation (OFR) which licenses collection agencies such as FirstSource and administers provisions of the Consumer and Commercial Collection Practices Act for review. These agencies my forward a copy of the complain and supporting documents to FirstSource and ask FirstSource for a response. These offices collect this information and use it to take action against companies who violate the law on behalf of consumers as a whole and not on an individual basis. I have also forwarded all the documentation to a local consumer attorney who handles FDCPA and FCRA cases for review and I am waiting to here back from him and I'll get his opinion the matter. FirstSource is stating that it is a debt collector collecting a debt on behalf of [redacted] but refuses to explain how it intends to collect a debt other than credit reporting with the hope that they will receive payment or payment arrangements. By making payments to FirstSource it would probably extend the amount of time that FirstSource could report these accounts to the credit bureau. For example, lets say that I were to agree to pay FirstSource $100 a month it would take approximately 40 years to pay off and allow FirstSource to report negative information about me to a credit bureau for 40 years. instead of 7 years. Additionally, the statute of limitation of the debt would have long expired before then. FirstSource should inform or advise their client that if their client engages in collection activity and makes it seem as or creates the belief in the consumer that a third party debt collector is attempting to collect a debt or if they attempt to collect a debt using another name or another company's name then they can be held liable for FDCPA violations. Regards,
[redacted]
Thank you for your correspondence dated January 11, 2016. Upon receiving notification that Ms. [redacted] still was not satisfied with our response we have revisited this complaint. In regards to the question if we are still collecting on the debt or ceased collections, Ms. [redacted] established a payment with our office dated for January 20th 2016. No collection efforts will be made to Ms. [redacted] until the payment has been applied to her account.
Please note that as Firstsource Advantage is a third party collection agency, [redacted] placed Ms. [redacted]’s account with our office to collect on this debt. With placements, [redacted] does provide us with possible contact numbers for customers. As previously stated, the numbers were provided to our office by the client as possible reach numbers for Ms. [redacted]. We do not know how these numbers were obtained by [redacted].
As Firstsource Advantage does use search tools in order to obtain possible reach numbers, if we do reach an incorrect number we immediately remove it.
Again we do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely
Nicholette C.
Compliance Manager
RE: [redacted]
Your Case No. [redacted]
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our...
standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with Firstsource Advantage on July 16, 2014. On July 17, 2014 Firstsource Advantage did send a letter to Mr. [redacted] at the address listed in his complaint. We have not established any contact with Mr. [redacted] on the account.
Upon receipt of this complaint, Firstsource Advantage has marked his account and credit report as disputed and also ordered verification of debt. Once the documents are received we will send to Mr. [redacted].
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C[redacted]
Compliance Manager
Thank you for your correspondence dated June 8, 2015 relating to the above consumer.
Upon receiving notification that Mr. [redacted] was not satisfied with our response, we have revisited this complaint. As previously stated, Firstsource Advantage only reflects receiving correspondence from Mr. [redacted] once since April 8, 2014. It is possible he may have requested this information from another company.
Firstsource Advantage has sent a statement to Mr. [redacted] on June 5, 2015 and will send out a new statement each time a payment is received.
Again we do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely, [redacted]
Compliance Manager
Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Recordings reveal that on August 2, 2016 Firstsource Advantage called the phone number of...
###-###-#### which belonged to Ms. [redacted]. Ms. [redacted] informed us this was a wrong number, which was removed at that time. We do not reflect any further calls being made to Ms. [redacted]’s number.
Upon reviewing the call recording, the representative should have handled the call more professionally. The representative has been counseled on the importance of handling of a wrong party contact and written disciplinary action will be kept on file.
Upon receipt of this complaint, Firstsource Advantage has also submitted a request to have Ms. [redacted]’s number blocked from calling. This is the best way to ensure no further calls will be made to her from our office.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank
you for your correspondence dated December 11, 2015. Upon receiving
notification of the complaint, as a part of our standard complaint process, a
thorough investigation of this matter was performed. Mr. [redacted]’ account was
placed with Firstsource Advantage, LLC on September 21, 2015 by our...
client to
collect on the debt. Due
to privacy regulations Firstsource Advantage, LLC does not release information
regarding the reason for the call or account details to third parties.
Firstsource Advantage, LLC shows record of contacting a third party on October
19, 2015, December 9, 2015 and December 11, 2015 where the third party refused
to confirm or deny they were [redacted]. Therefore, Firstsource Advantage, LLC
was not able to identify the reason for the call besides advising the call was
from Firstsource Advantage, LLC on behalf of a personal business matter for Mr.
[redacted]. Upon
receipt of this correspondence, Firstsource Advantage, LLC has closed Mr.
[redacted]’ account as a cease and desist and no further collection efforts will be made
on the account. We
do regret any inconvenience that Mr. [redacted] may have experienced and hope that
all of his concerns have been addressed. Firstsource
Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
compliance with the law and to ensure that the highest quality of service is
provided to the customer. Complaints
such as yours are taken very seriously and are thoroughly investigated. Please
call me if you have any questions. Thank you. Sincerely, Nicholette
C. Compliance
Manager
Thank you for your correspondence dated April 1, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource...
Advantage on September 18, 2014 by our client to collect on this debt. Firstsource Advantage did receive Ms. [redacted]’s letter dated February 1, 2014 advising that if we agree to the terms of removing this account from her credit report then she will send in payment in full. Firstsource Advantage did not inform her that we would honor this request and no payment was submitted with this letter.
On March 17, 2015 the account was closed from our office and removed from Ms. [redacted]’s credit report. Ms. [redacted] then sent in a check to our office in the amount of $99.61 which we posted to the account and reported to the client as paid in full.
After reviewing the call recordings, although Mr. [redacted] did not empathize with Ms. [redacted]’s situation, he did conduct the call with professionalism.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you. Sincerely,
[redacted]
Compliance Manager