I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On ***'s response she stated that "on May 17, the account was closed and removed from Ms***'s credit report" I do not see evidence of that as it is still very much on my credit report Also, *** did not acknowledge that the check that was cashed for $ALSO came with a letter stating they had permission to cash that check IF this account was removed from my credit report Again, that has not been done and no explanation was given as to how they had the right to ignore my letter and still cash that check. Additionally, *** has not responded to any of my follow up complaints regarding whether my account should have been in collections in the first place I would like for *** to follow up that this account has been, in fact, removed from my credit report and provide an explanation as to why that is not reflected when I run my credit report or my agent does If she does not see evidence that this has been removed from my credit report for this to be done promptly
Regards,
*** ***
Thank you for your correspondence dated March 25, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on August 12, to collect on this debt by our clientEven though this account is out of statute, collection efforts can be made although we would not file any type of legal action
Upon receipt of this complaint Firstsource Advantage has sent a request to the client for verification of debtOnce this is received we will send to herPlease note that Firstsource Advantage does not have Ms***’s transcript however we have also requested this from the client
Once the verification of debt has been sent to Ms*** we will honor her request and cease all further collection attempts
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
THE MANAGER OF THE COMPANY WAS RUDE AND HATEFUL AND GAVE US HARDLY NO OPTIONS AND THEY DID NOT CARE ABOUT THE FINANCIAL CRISIS AND THEY DID NOT CARE AND THEY WAS RUDE WHEN I SAID THAT MY HUSBAND ALREADY PAID OFF THE ACCOUNT AND THEY SAID THAT EVERYONE STATES STATES THATI AM GOING TO REJECT WHAT THEY SAID THERE WAS NO TRUTH IN NOTHING THEY SAIDAND IT WAS ALWAYS A FIGHT WHEN I CALLED IN ABOUT THE BILLAND I JUST WANTED TO LET YOU KNOW THAT
Regards,
*** ***
Thank you for your correspondence dated October 28, relating to the above customer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with our
office by our client on October 23, to collect on this debtOn October 24, Firstsource Advantage did dial Ms***’s work number of ###-###-####The receptionist informed our representative that she would transfer him to Ms***’s personal voicemailSince we were informed that it was a personal line, the representative did leave a compliant message
Upon receipt of this complaint Firstsource Advantage has removed Ms***’s work number from the account and no further calls will be placed to her work number as referenced aboveIf Ms*** would like to provide us with her direct number we will be more than happy to place a block on that number as well
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated March 31, relating to the above consumer
Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage
on March 20, by our client to collect on this debtFirstsource Advantage had one contact with Mr***’s wife on March 27, and upon receipt of this call Firstsource Advantage had coded the account as disputed and no further calls were placed on the account
Firstsource Advantage has also checked our records and we do not reflect having this account being placed with us prior to March 20,
Upon receipt of this correspondence Firstsource Advantage has again notified the client of Mr***’s dispute
We do regret any inconvenience that Mr*** may have experienced and hope that we have addressed all of his concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated April 15, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOur records reflect three calls being placed to Ms
***’s number from our officeThere was no contact established on these calls and Firstsource Advantage was never informed we had reached a wrong number until receipt of this complaint
Upon receipt of this complaint Firstsource Advantage has removed Ms***’s number of ###-###-#### and also blocked her number which is the best way to ensure no further calls will be made to her from our office
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated October 2, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource Advantage
on September 22, by the client to collect on this debtUpon receipt of this complaint, Firstsource Advantage has sent a request to the client for verification of the debt including the application for this accountOnce the documents have been received we will send to the Ms***
Firstsource Advantage has removed all numbers from Ms***’s account and has discontinued all collection efforts
Please note that Firstsource Advantage has not reported this account to the credit bureaus
We do regret any inconvenience that Ms*** may have experienced and hope that the verification that will be sent to her will help resolve her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely, *** ***
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
An apology letter and overdraft fees would be a good startI believe FirstSource's request for documentation of overdraft fees is very reasonableProviding documentation assures the other party that said action actually occurredThis is the same reason that I requested documentation of their alleged actionsYet again, another response that amounts to "just trust us"Given the systematic problems that are apparent with the company coupled with refusal to provide proof this would give any reasonable person a reason to be a skepticThrow in a pattern of consumer reports that indicate that this is a regular behavior, this gives a reasonable person absolutely no reason to believe that these actions exist, or if they do, the details would reveal an attempt to minimize the situationI will continue to compile formal complaints to the aforementioned authorities and ***
Regards,
*** ***
Thank you for your correspondence dated March 17, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedRecords reflect that on March 10, Ms*** called
into our office and paid this account in fullOn this call Ms*** informed our office of her current address which was updated by our representativeShe was informed by our representative that she would receive an email once completed
The next day, March 11th, Ms*** had called back into our office and said she hasn’t received the email yet and the representative told her to wait a few days to receive it once the payment clears her accountLater that same day Ms*** called back into our office and it was further explained to her that even though the payment had cleared her account, our client had not confirmed the payment and until then we cannot send the emailLate in the afternoon on March 11th, the client confirmed the payment and a paid in full letter was sent via mail to the customer on March 13,
After review, it appears that the representative updated the address incorrectly which is why Ms*** had not received the letter via mailOn March 13, Ms*** called into our office and the representative informed her that an email could not be sentThis representative who was handling the account is new to our office which is why she had given Ms*** inaccurate informationShe has been coached on how to handle these requests in the future.
Ms***’s request was escalated to a Supervisor and an email was sent to Ms*** on March 16th and then again on March 19th
Upon receipt of this complaint Firstsource Advantage has received confirmation that Ms*** has received the paid in full letter by emailHer address has been updated to the correct mailing address and another letter was sent to her via mail
We really appreciate Ms*** resolving this account with our office and apologize for any inconvenience that she may have experiencedWe hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated June 15, 2017. Upon receiving notification of the complaint and as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 2, 2017 Ms. [redacted] had two accounts placed with our office for collection by our...
client. Firstsource Advantage, LLC attempted to contact Ms. [redacted] by telephone and by mail but there was no contact established with her. This complaint was the first notification that Ms. [redacted] did not want to receive calls at her place of employment. Upon receipt of the complaint, Firstsource Advantage, LLC has ceased collections on both of Ms. [redacted]’s accounts and notified our client accordingly. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as this are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D. Compliance Coordinator
Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On June 9, 2016, Mr. [redacted]’s account was placed with our office by our client to collect on this...
debt. Firstsource Advantage, LLC sent an initial notice to Mr. [redacted] on August 1, 2016. Upon receipt of the complaint, Firstsource Advantage, LLC has placed Mr. [redacted]’s account into a dispute status and notified the client accordingly. No further communication will be made from our office until the dispute has been resolved. Please note that Firstsource Advantage, LLC does not credit report for this client. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
We
are in receipt of your case referenced above relating to this consumer.
Per our
standard complaint process, a thorough investigation of the allegations was
performed. Mr. [redacted] has three accounts that were placed with our office for
collections by our client. The first account was...
placed with Firstsource
Advantage on November 14, 2014 which has a balance of $25310.53, the second
account was placed with us on November 24, 2014 which has a balance of
$19,059.21 and the third account was placed with our office on January 15, 2015
which has a balance of $67.50. Once the accounts were placed into our office
for collections, we sent Mr. [redacted] dunning notices on all accounts which stated
that the account was placed into our office for collections. These letters also
included the client’s name of [redacted] Memorial Hospital which tells the consumers
which debts we are collecting on behalf of.
Firstsource Advantage
only had one contact with Mr. [redacted] on the account and he had inquired where
the balance originated from. The agent reviewed the account information with
him and tried to work out a payment plan, but Mr. [redacted] was not able to set one
up at that time.
Please note
that Firstsource Advantage did not apply any fees to the account. The reason
the balance increased $117.50 was due to an adjustment that was received from
the client making the balance due $25,428.03 (which was the amount reported to
Mr. [redacted]’s credit report).
On June 2,
2015 Firstsource Advantage received a credit bureau dispute on two of the
accounts and they were updated to reflect disputed. We then received another
[redacted] dispute on June 25, 2015 for the third account and that was updated
as disputed.
Upon receipt
of this complaint Firstsource Advantage has sent a request to the client for
verification of debt and have issued the information Mr. [redacted].
We do regret
any inconvenience that Mr. [redacted] may have experienced and hope that the above
information and verification of debt being sent to him will help address all of
his concerns.
Firstsource
Advantage has rigorous training and procedures to ensure compliance with the
law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very
seriously and are thoroughly investigated.
Should you have any questions, please do not hesitate to contact me at
###-###-####. Thank you.
Sincerely,
Nicholette
C.
Compliance
Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you for your correspondence dated July 29, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On July 21, 2015 our client placed an...
account in our office for [redacted] to collect on this debt. On July 25, 2015 Firstsource Advantage dialed number ###-###-#### and we spoke to a woman who stated she was [redacted]’s mother. She had informed us that her son was not there and we left our call back information with her.
Later that same day a woman called into our office and stated that she was [redacted]. Even though she had stated her name was [redacted] and the account is for [redacted] we had asked her to verify the last four digits of the social security number. The numbers she provided matched and the account was discussed. [redacted] said that she wanted to make a payment but didn't have her checking information on her and that she would call us back to set up a payment.
Firstsource Advantage had called back the number of ###-###-#### and asked to speak to [redacted] and the woman stated it was her. On this call she did ask to not call but unfortunately due to a representative error the number was not removed which caused additional calls. This representative has been counseled on the importance of adhering to requests to remove numbers and written documentation will be kept on file.
Upon receipt of this complaint Firstsource Advantage has placed the account is in a dispute status and all collections efforts have ceased. We have also removed the number of ###-###-#### and no further calls will be placed to that number from our office.
Due to the name confusion on the account we have ordered verification of debt so we can review the application and statements due to the above discrepancies.
We do appreciate them bringing this to our attention and do apologize for any inconvenience that Mr. or Ms. [redacted] may have experienced and hope that all of their concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated September 11, 2014 relating to the above account.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted] did contact our office and set up payments for...
this account. Ms. [redacted] agreed to pay $300.00 on June 2, 2014 and then twelve monthly payments of $100.00 starting on June 16, 2014 through May 16, 2015.
Please note that once the account is placed into collections the status will not be updated to reflect timely payments as the account is in default. The credit report only updates if we make changes to the account. Examples of the changes would be a balance change, once payments are made, and address or SSN change. Once Ms. [redacted] has paid the account in full, the credit report will be updated to reflect paid in full.
We appreciate Ms. [redacted] working with our office to resolve her account and hope that we can continue our relationship.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated January 11, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on November 26, 2015 by [redacted] to collect...
on this debt. On November 30, 2015 Firstsource Advantage did send Ms. [redacted] a dunning notice on the account and did not receive a mail return.
On December 7, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us of her dispute. Her account was coded as disputed at that time and we informed [redacted] accordingly. On December 8, 2015 [redacted] informed us that this dispute was invalid.
On December 8, 2015 Firstsource Advantage again spoke to Ms. [redacted] and she disputed this account again and we transferred her to [redacted] disputes and again coded her account as disputed.
On December 16, 2015 Ms. [redacted] made a payment for balance in full directly to [redacted]. As we were servicing the account, [redacted] informed us of the payment and it was directly credited to Ms [redacted]’s account for our records. Firstsource Advantage did not deposit Ms. [redacted]’s check and as stated was simply informed of her payment. A paid in full letter is generated on all satisfied accounts in New York State.
Upon receipt of this complaint, as a courtesy, Firstsource Advantage has submitted a request to [redacted] to have our inquiry removed from Ms. [redacted]’s credit report. Please note that Firstsource Advantage does not update the credit report directly as this is performed by [redacted]. Firstsource Advantage is no longer servicing this account.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased to find that this will be removed from my credit report as this caused my credit score to drop by 70 points. I hope that as a part of this, First Source will also look into their systems issues as this is a very serious detrminent to my financial situation to have this kind of impact ot my credit score and for some people it could be the difference between major purchases such as a house or car. While I won't make my resolution contingent upon this, I would stress that it is clear this is the excuse used throughout FirstSource's other complaints and systems issues are only acceptable so many times. I work in IT and I know - it's time to fix the system.Thank you for your prompt attention to this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated January 15, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On October 12, 2015 Mr. [redacted]’s account was placed with our office by our client to collect...
on this debt. Please note that Firstsource Advantage, LLC does not credit report for this client. The law limits how long you can be sued on a debt. Because of the age of this debt, [redacted] will not sue you for it. [redacted] has not reported this account to any credit reporting agency. Upon receipt of the complaint, Firstsource Advantage, LLC has closed Mr. [redacted]’s account as a cease and desist and no further communication will be made to Mr. [redacted] from our office. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D.
Thank you for your correspondence dated November 24, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Firstsource Advantage, LLC had one contact with Ms. [redacted] on the account which was on...
November 24, 2015. During this call, Ms. [redacted] requested that no further calls are made to her work number. Upon receipt of that call, Firstsource Advantage, LLC had removed Ms. [redacted]’s work number of ###-###-#### and no further calls were made to her work number from our office. Upon receipt of this complaint, Firstsource Advantage, LLC had already removed Ms. [redacted]’s work number and no calls will be made to her place of employment. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On ***'s response she stated that "on May 17, the account was closed and removed from Ms***'s credit report" I do not see evidence of that as it is still very much on my credit report Also, *** did not acknowledge that the check that was cashed for $ALSO came with a letter stating they had permission to cash that check IF this account was removed from my credit report Again, that has not been done and no explanation was given as to how they had the right to ignore my letter and still cash that check. Additionally, *** has not responded to any of my follow up complaints regarding whether my account should have been in collections in the first place I would like for *** to follow up that this account has been, in fact, removed from my credit report and provide an explanation as to why that is not reflected when I run my credit report or my agent does If she does not see evidence that this has been removed from my credit report for this to be done promptly
Regards,
*** ***
Thank you for your correspondence dated March 25, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource
Advantage on August 12, to collect on this debt by our clientEven though this account is out of statute, collection efforts can be made although we would not file any type of legal action
Upon receipt of this complaint Firstsource Advantage has sent a request to the client for verification of debtOnce this is received we will send to herPlease note that Firstsource Advantage does not have Ms***’s transcript however we have also requested this from the client
Once the verification of debt has been sent to Ms*** we will honor her request and cease all further collection attempts
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
THE MANAGER OF THE COMPANY WAS RUDE AND HATEFUL AND GAVE US HARDLY NO OPTIONS AND THEY DID NOT CARE ABOUT THE FINANCIAL CRISIS AND THEY DID NOT CARE AND THEY WAS RUDE WHEN I SAID THAT MY HUSBAND ALREADY PAID OFF THE ACCOUNT AND THEY SAID THAT EVERYONE STATES STATES THATI AM GOING TO REJECT WHAT THEY SAID THERE WAS NO TRUTH IN NOTHING THEY SAIDAND IT WAS ALWAYS A FIGHT WHEN I CALLED IN ABOUT THE BILLAND I JUST WANTED TO LET YOU KNOW THAT
Regards,
*** ***
Thank you for your correspondence dated October 28, relating to the above customer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with our
office by our client on October 23, to collect on this debtOn October 24, Firstsource Advantage did dial Ms***’s work number of ###-###-####The receptionist informed our representative that she would transfer him to Ms***’s personal voicemailSince we were informed that it was a personal line, the representative did leave a compliant message
Upon receipt of this complaint Firstsource Advantage has removed Ms***’s work number from the account and no further calls will be placed to her work number as referenced aboveIf Ms*** would like to provide us with her direct number we will be more than happy to place a block on that number as well
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated March 31, relating to the above consumer
Upon receiving notification of this complaint, as part of our standard complaint process, a thorough investigation of this matter was performedMr***’s account was placed with Firstsource Advantage
on March 20, by our client to collect on this debtFirstsource Advantage had one contact with Mr***’s wife on March 27, and upon receipt of this call Firstsource Advantage had coded the account as disputed and no further calls were placed on the account
Firstsource Advantage has also checked our records and we do not reflect having this account being placed with us prior to March 20,
Upon receipt of this correspondence Firstsource Advantage has again notified the client of Mr***’s dispute
We do regret any inconvenience that Mr*** may have experienced and hope that we have addressed all of his concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated April 15, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedOur records reflect three calls being placed to Ms
***’s number from our officeThere was no contact established on these calls and Firstsource Advantage was never informed we had reached a wrong number until receipt of this complaint
Upon receipt of this complaint Firstsource Advantage has removed Ms***’s number of ###-###-#### and also blocked her number which is the best way to ensure no further calls will be made to her from our office
We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated October 2, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedMs***’s account was placed with Firstsource Advantage
on September 22, by the client to collect on this debtUpon receipt of this complaint, Firstsource Advantage has sent a request to the client for verification of the debt including the application for this accountOnce the documents have been received we will send to the Ms***
Firstsource Advantage has removed all numbers from Ms***’s account and has discontinued all collection efforts
Please note that Firstsource Advantage has not reported this account to the credit bureaus
We do regret any inconvenience that Ms*** may have experienced and hope that the verification that will be sent to her will help resolve her concerns
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely, *** ***
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
An apology letter and overdraft fees would be a good startI believe FirstSource's request for documentation of overdraft fees is very reasonableProviding documentation assures the other party that said action actually occurredThis is the same reason that I requested documentation of their alleged actionsYet again, another response that amounts to "just trust us"Given the systematic problems that are apparent with the company coupled with refusal to provide proof this would give any reasonable person a reason to be a skepticThrow in a pattern of consumer reports that indicate that this is a regular behavior, this gives a reasonable person absolutely no reason to believe that these actions exist, or if they do, the details would reveal an attempt to minimize the situationI will continue to compile formal complaints to the aforementioned authorities and ***
Regards,
*** ***
Thank you for your correspondence dated March 17, relating to the above consumer
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performedRecords reflect that on March 10, Ms*** called
into our office and paid this account in fullOn this call Ms*** informed our office of her current address which was updated by our representativeShe was informed by our representative that she would receive an email once completed
The next day, March 11th, Ms*** had called back into our office and said she hasn’t received the email yet and the representative told her to wait a few days to receive it once the payment clears her accountLater that same day Ms*** called back into our office and it was further explained to her that even though the payment had cleared her account, our client had not confirmed the payment and until then we cannot send the emailLate in the afternoon on March 11th, the client confirmed the payment and a paid in full letter was sent via mail to the customer on March 13,
After review, it appears that the representative updated the address incorrectly which is why Ms*** had not received the letter via mailOn March 13, Ms*** called into our office and the representative informed her that an email could not be sentThis representative who was handling the account is new to our office which is why she had given Ms*** inaccurate informationShe has been coached on how to handle these requests in the future.
Ms***’s request was escalated to a Supervisor and an email was sent to Ms*** on March 16th and then again on March 19th
Upon receipt of this complaint Firstsource Advantage has received confirmation that Ms*** has received the paid in full letter by emailHer address has been updated to the correct mailing address and another letter was sent to her via mail
We really appreciate Ms*** resolving this account with our office and apologize for any inconvenience that she may have experiencedWe hope that all of her concerns have been addressed
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated
Please call me if you have any questionsThank you
Sincerely,
*** ***
Compliance Manager
Thank you for your correspondence dated June 15, 2017. Upon receiving notification of the complaint and as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 2, 2017 Ms. [redacted] had two accounts placed with our office for collection by our...
client. Firstsource Advantage, LLC attempted to contact Ms. [redacted] by telephone and by mail but there was no contact established with her. This complaint was the first notification that Ms. [redacted] did not want to receive calls at her place of employment. Upon receipt of the complaint, Firstsource Advantage, LLC has ceased collections on both of Ms. [redacted]’s accounts and notified our client accordingly. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as this are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D. Compliance Coordinator
Thank you for your correspondence dated August 8, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On June 9, 2016, Mr. [redacted]’s account was placed with our office by our client to collect on this...
debt. Firstsource Advantage, LLC sent an initial notice to Mr. [redacted] on August 1, 2016. Upon receipt of the complaint, Firstsource Advantage, LLC has placed Mr. [redacted]’s account into a dispute status and notified the client accordingly. No further communication will be made from our office until the dispute has been resolved. Please note that Firstsource Advantage, LLC does not credit report for this client. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
We
are in receipt of your case referenced above relating to this consumer.
Per our
standard complaint process, a thorough investigation of the allegations was
performed. Mr. [redacted] has three accounts that were placed with our office for
collections by our client. The first account was...
placed with Firstsource
Advantage on November 14, 2014 which has a balance of $25310.53, the second
account was placed with us on November 24, 2014 which has a balance of
$19,059.21 and the third account was placed with our office on January 15, 2015
which has a balance of $67.50. Once the accounts were placed into our office
for collections, we sent Mr. [redacted] dunning notices on all accounts which stated
that the account was placed into our office for collections. These letters also
included the client’s name of [redacted] Memorial Hospital which tells the consumers
which debts we are collecting on behalf of.
Firstsource Advantage
only had one contact with Mr. [redacted] on the account and he had inquired where
the balance originated from. The agent reviewed the account information with
him and tried to work out a payment plan, but Mr. [redacted] was not able to set one
up at that time.
Please note
that Firstsource Advantage did not apply any fees to the account. The reason
the balance increased $117.50 was due to an adjustment that was received from
the client making the balance due $25,428.03 (which was the amount reported to
Mr. [redacted]’s credit report).
On June 2,
2015 Firstsource Advantage received a credit bureau dispute on two of the
accounts and they were updated to reflect disputed. We then received another
[redacted] dispute on June 25, 2015 for the third account and that was updated
as disputed.
Upon receipt
of this complaint Firstsource Advantage has sent a request to the client for
verification of debt and have issued the information Mr. [redacted].
We do regret
any inconvenience that Mr. [redacted] may have experienced and hope that the above
information and verification of debt being sent to him will help address all of
his concerns.
Firstsource
Advantage has rigorous training and procedures to ensure compliance with the
law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very
seriously and are thoroughly investigated.
Should you have any questions, please do not hesitate to contact me at
###-###-####. Thank you.
Sincerely,
Nicholette
C.
Compliance
Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you for your correspondence dated July 29, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On July 21, 2015 our client placed an...
account in our office for [redacted] to collect on this debt. On July 25, 2015 Firstsource Advantage dialed number ###-###-#### and we spoke to a woman who stated she was [redacted]’s mother. She had informed us that her son was not there and we left our call back information with her.
Later that same day a woman called into our office and stated that she was [redacted]. Even though she had stated her name was [redacted] and the account is for [redacted] we had asked her to verify the last four digits of the social security number. The numbers she provided matched and the account was discussed. [redacted] said that she wanted to make a payment but didn't have her checking information on her and that she would call us back to set up a payment.
Firstsource Advantage had called back the number of ###-###-#### and asked to speak to [redacted] and the woman stated it was her. On this call she did ask to not call but unfortunately due to a representative error the number was not removed which caused additional calls. This representative has been counseled on the importance of adhering to requests to remove numbers and written documentation will be kept on file.
Upon receipt of this complaint Firstsource Advantage has placed the account is in a dispute status and all collections efforts have ceased. We have also removed the number of ###-###-#### and no further calls will be placed to that number from our office.
Due to the name confusion on the account we have ordered verification of debt so we can review the application and statements due to the above discrepancies.
We do appreciate them bringing this to our attention and do apologize for any inconvenience that Mr. or Ms. [redacted] may have experienced and hope that all of their concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated September 11, 2014 relating to the above account.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted] did contact our office and set up payments for...
this account. Ms. [redacted] agreed to pay $300.00 on June 2, 2014 and then twelve monthly payments of $100.00 starting on June 16, 2014 through May 16, 2015.
Please note that once the account is placed into collections the status will not be updated to reflect timely payments as the account is in default. The credit report only updates if we make changes to the account. Examples of the changes would be a balance change, once payments are made, and address or SSN change. Once Ms. [redacted] has paid the account in full, the credit report will be updated to reflect paid in full.
We appreciate Ms. [redacted] working with our office to resolve her account and hope that we can continue our relationship.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated January 11, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with our office on November 26, 2015 by [redacted] to collect...
on this debt. On November 30, 2015 Firstsource Advantage did send Ms. [redacted] a dunning notice on the account and did not receive a mail return.
On December 7, 2015 Firstsource Advantage spoke to Ms. [redacted] and she informed us of her dispute. Her account was coded as disputed at that time and we informed [redacted] accordingly. On December 8, 2015 [redacted] informed us that this dispute was invalid.
On December 8, 2015 Firstsource Advantage again spoke to Ms. [redacted] and she disputed this account again and we transferred her to [redacted] disputes and again coded her account as disputed.
On December 16, 2015 Ms. [redacted] made a payment for balance in full directly to [redacted]. As we were servicing the account, [redacted] informed us of the payment and it was directly credited to Ms [redacted]’s account for our records. Firstsource Advantage did not deposit Ms. [redacted]’s check and as stated was simply informed of her payment. A paid in full letter is generated on all satisfied accounts in New York State.
Upon receipt of this complaint, as a courtesy, Firstsource Advantage has submitted a request to [redacted] to have our inquiry removed from Ms. [redacted]’s credit report. Please note that Firstsource Advantage does not update the credit report directly as this is performed by [redacted]. Firstsource Advantage is no longer servicing this account.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased to find that this will be removed from my credit report as this caused my credit score to drop by 70 points. I hope that as a part of this, First Source will also look into their systems issues as this is a very serious detrminent to my financial situation to have this kind of impact ot my credit score and for some people it could be the difference between major purchases such as a house or car. While I won't make my resolution contingent upon this, I would stress that it is clear this is the excuse used throughout FirstSource's other complaints and systems issues are only acceptable so many times. I work in IT and I know - it's time to fix the system.Thank you for your prompt attention to this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated January 15, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On October 12, 2015 Mr. [redacted]’s account was placed with our office by our client to collect...
on this debt. Please note that Firstsource Advantage, LLC does not credit report for this client. The law limits how long you can be sued on a debt. Because of the age of this debt, [redacted] will not sue you for it. [redacted] has not reported this account to any credit reporting agency. Upon receipt of the complaint, Firstsource Advantage, LLC has closed Mr. [redacted]’s account as a cease and desist and no further communication will be made to Mr. [redacted] from our office. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D.
Thank you for your correspondence dated November 24, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Firstsource Advantage, LLC had one contact with Ms. [redacted] on the account which was on...
November 24, 2015. During this call, Ms. [redacted] requested that no further calls are made to her work number. Upon receipt of that call, Firstsource Advantage, LLC had removed Ms. [redacted]’s work number of ###-###-#### and no further calls were made to her work number from our office. Upon receipt of this complaint, Firstsource Advantage, LLC had already removed Ms. [redacted]’s work number and no calls will be made to her place of employment. We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager