Thank you for your correspondence dated November 13, 2014 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s accounts were placed with our office on...
September 9, 2014 by the client to collect on this debt. On September 19, 2014 Ms. [redacted] did want to make two payments of $25.00 to each account. Unfortunately due to a representative error the $50.00 was applied to only one account. This representative has been counseled on the importance of carefully processing customer requests and written documentation will be kept on file.
On October 31, 2014 Ms. [redacted] called into our office and wanted to pay another $25.00 on each account. The representative processed the payments accordingly and accurately.
We appreciate Ms. [redacted] working with our office to resolve her accounts and going forward, the representative will make sure that all payments are applied accordingly per Ms. [redacted]’s instructions.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate yours and the businesses prompt attention to this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is basically stating they are making the item as disputed, but they are not not removing the item from my credit report.
Regards,
[redacted]
Thank you for your correspondence dated March 30, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Records reveal that unfortunately due to a system error, a...
letter was never issued on the account to Ms. [redacted].
Upon receipt of this complaint Firstsource Advantage has sent a request to have this account removed from Ms. [redacted]’s credit report and also issued her a letter on the account which will be sent to her address listed in this complaint.
If Ms. [redacted] would like to take care of this balance she may contact us toll free at ###-###-#### and we would be happy to assist her.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated July 22, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
April 3, 2015 by our client to collect on this debt. On April 7, Firstsource Advantage did speak with Ms. [redacted] and we made arrangements to resolve the balance over 6 payments of $170.00 each. Ms. [redacted] wanted the payments scheduled for the 27th of each month. Unfortunately when setting up the payments, the representative set up the payment for July on the 17th instead of the 27th. This representative has been counseled on the importance of carefully entering in the payment date to ensure all dates are correct and written disciplinary action will be kept on file.
Upon receipt of the complaint Firstsource Advantage has deleted the remaining payments on file and will issue Ms. [redacted] a refund in the amount of $195.00.
We do appreciate Ms. [redacted] working with our office to resolve her account and do apologize for any inconvenience that Ms. [redacted] may have experienced. We hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated July 7, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. A search of our records does not reveal any account in our office for Ms. [redacted].
Please note that...
we do not have a representative with the name of Emily P. or service accounts for [redacted] National Bank. If Ms. [redacted] was filing this complaint against [redacted] Group, please also note that Firstsource Advantage, LLC was formerly known as [redacted] Group but has not been operating under that name since 2006. If Ms. [redacted] can provide us the phone number for the company that has called her, we can check our records to see if it matches any of our toll free numbers.
If you would like to submit a complaint to [redacted] Group, they are located at [redacted], NY [redacted].
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the above information will help assist in resolving her concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated December 18, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 26, 2015 Ms. [redacted] established an agreement with our office for monthly payments...
to be made in the amount of $100.00. The checks were scheduled until January 15, 2016.
On December 2, 2015 our client recalled Ms. [redacted]’s account from our office. On December 4, 2015 Ms. [redacted] called into our office as she received a call from another agency. Upon receipt of that call, Firstsource Advantage reached out to the client and they did replace Ms. [redacted]’s account back with our office on December 9, 2015.
Ms. [redacted]’s remaining payments were re-established on the account. When Ms. [redacted] called into our office to inform that her account was in over draft due to the payment withdrawn by Firstsource Advantage, the representative did initially inform her we could only refund the fees. The representative then clarified the problem with a supervisor and confirmed that Firstsource Advantage would refund Ms. [redacted] the payment and the fees.
The call recordings reveal that the representative handled the call professionally and both parties ended the call. We do not reflect the representative hanging up on Ms. [redacted].
Firstsource Advantage has received Ms. [redacted]’s documentation and we have sent the request to the Finance Department to refund Ms. [redacted] in the amount of $137.00. We are expediting Ms. [redacted]’s reimbursement of $100 and the fee of $37.00 will be reimbursed soon thereafter.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated September 23, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Firstsource Advantage, LLC shows record of three calls being placed to the number of...
###-###-####. One call was made on September 4, 2015 and two calls were made on September 23, 2015. No contact was established on these attempts. The calls were made on a dialer campaign where an answering machine was detected and therefore disconnected.
Firstsource Advantage, LLC does not reflect any inbound calls from Ms. [redacted]’s number of ###-###-#### and have no records of being notified to not call the number. It is possible Ms. [redacted] is receiving calls from another agency.
Upon receipt of this correspondence Firstsource Advantage, LLC has blocked the number of ###-###-#### from being called. Ms. [redacted] will receive no further calls from the office.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that her concerns have been resolved.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated January 16, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Recordings reveal that on April 7, 2014, Firstsource...
Advantage did dial Mr. [redacted]’s phone number of ###-###-#### and was informed at that time we have reached a wrong number. No further calls were placed to that number on this file. Unfortunately, due to a representative error, Mr. [redacted]’s number was not properly coded which caused his number to be dialed again on January 16, 2015. This representative has been counseled on the importance of properly coding wrong numbers and written documentation will be kept on file.
On January 16, 2015 when Firstsource Advantage dialed Mr. [redacted]’s number we did not receive an answer. Mr. [redacted] then called into our office that same day, and informed us that we had reached a wrong number and wanted no further calls. Upon receipt of this call, Mr. [redacted]’s number was properly coded and removed. No further calls will be placed to Mr. [redacted] from our office
We do apologize for any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated June 2, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] account was placed with Firstsource...
Advantage on April 8, 2014 by our client to collect on this debt. On August 21, 2014 Firstsource Advantage did receive Mr. [redacted] correspondence asking for an accounting statement to be sent to him. Upon receipt of this correspondence Firstsource Advantage sent him a statement per his request.
Please note that Firstsource Advantage only reflects receiving one request for a statement to be sent which was the correspondence received on August 21, 2014. Our records also reflect no phone contact with Mr. [redacted] since the account has been with our office.
Upon receipt of this complaint Firstsource Advantage has sent a statement to him on June 5, 2015 and will send out a new statement each time a payment is received.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Dear [redacted],
Thank you for your recent correspondence dated April 1, 2016. Upon receiving notification that [redacted] was not satisfied with our response, we have revisited this complaint.
Firstsource Advantage was never informed of any incorrect billing from the client. As [redacted] has requested validation of debt, we have sent this request to our client. Once the documents are received we will send them to her for review via certified mail.
As previously stated, on March 3, 2015, Firstsource Advantage received a direct payment from the client on the account for balance in full. At that time the account and credit report were updated to reflect paid in full. Please note that the client informed us of this payment so we are not sure as to why [redacted] would state that Firstsource Advantage did not show it as paid.
According to the client records, the last documented conversation with [redacted] was on February 27, 2015.
We were notified today by [redacted] that we are to remove the account from [redacted] credit report. We have submitted this request to the credit bureau agencies. Please allow a minimum of 30 days to reflect the deletion.
We do regret any inconvenience that [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact our office at [redacted]. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated March 9, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with our office by...
our client to collect on this debt on January 13, 2015. To address Ms. [redacted]’s concerns regarding our representatives being rude, I have listened to all the call recordings. There were several contacts with Ms. [redacted] on this account. Our records reflect one conversation where our representative could have handled the call more professionally.
Our representatives gave Ms. [redacted] plenty of options on how to resolve the bill. There were two obstacles which were preventing Ms. [redacted] from paying. The first reason was because she stated her husband had already paid this bill in full. Our representative asked if Ms. [redacted] had proof that this account was paid in full and she stated her husband did not keep any documents. Please note that when accounts are placed with our office for collections the information we receive is from the client. When we informed Ms. [redacted] we had no record of payment this was not to make her upset but to inform her of what the account was reflecting. The other obstacle was her financial situation. In the beginning calls with our office, Ms. [redacted] informed our office she could not make any large payments and would not know when she would be able to make any payments on the account. Firstsource Advantage offered various payment arrangements but Ms. [redacted] could not commit to anything at that time.
After several phone calls with Ms. [redacted] she informed our office that she would be going to her bank to see if they could assist with paying this bill. On February 26, 2015 Ms. [redacted] called into our office and informed us her bank would be sending in a settlement payment in the amount of $263.43. After this call no further calls or letters were made to Ms. [redacted]. Firstsource Advantage received the payment on March 2, 2015.
Please note that Firstsource Advantage does not credit report for this client. When Ms. [redacted] was asking how this would affect her husband’s credit report, we informed her that paying the account in full would look better on a credit report than a settlement. The recorded conversations do not reflect that a settlement would ruin her husband’s credit.
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. We appreciate her working with our office to resolve this account. A settlement paid letter was sent to her on March 3, 2015.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated February 3, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s ** account was placed with our office for collections by our client on January 24,...
2017. Please note Firstsource Advantage, LLC received the account from the client with a balance of $920.86 and did not place any additional fees or charges on the account. Mr. [redacted] refers to speaking with someone 6 to 7 months ago and they informed him of an error, however Firstsource Advantage was not servicing the account at that time and does not show any contact with him on this account. Please also note that Firstsource Advantage does not credit report for this client. Upon receipt of the complaint, Firstsource Advantage, LLC has returned the account to the client as a dispute. No further collection attempts will be made from our office. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D. Compliance Coordinator
Thank you for your correspondence dated December 21, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with our office on December 15, 2016 for collections...
by our client. To date, a total of five calls were made to Ms. [redacted] and we do not reflect any excessive calls being made on the account. The phone number dialed was listed as a contact number for Ms. [redacted] on her account. Upon receipt of this complaint, Firstsource Advantage has closed Ms. [redacted]’s account as a cease and desist. We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information helps resolve her concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to talk to FirstSource Advantage LLC's representatives and the issue has been resolved satisfactorily. Thank you for all your help in resolving this issue.
Regards,
[redacted]
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a...
part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on June 6, 2015 by our client to collect on this debt. Our records do reflect Ms. [redacted] calling into our office on June 16, 2015 and informed us that she was disputing this as she had already paid the account. Upon receipt of this call, Firstsource Advantage sent a request for statements on the account.
To date, Firstsource Advantage has not yet received the verification of debt from the client. We have notified the client of Ms. [redacted]’s dispute and will send the statements once we receive them from the client. Please note that all collection activities were ceased upon Ms. [redacted]’s dispute on June 16, 2015.
Please note that Firstsource Advantage does not report the credit bureaus for this client.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Thank you for your correspondence dated November 13, 2014 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s accounts were placed with our office on...
September 9, 2014 by the client to collect on this debt. On September 19, 2014 Ms. [redacted] did want to make two payments of $25.00 to each account. Unfortunately due to a representative error the $50.00 was applied to only one account. This representative has been counseled on the importance of carefully processing customer requests and written documentation will be kept on file.
On October 31, 2014 Ms. [redacted] called into our office and wanted to pay another $25.00 on each account. The representative processed the payments accordingly and accurately.
We appreciate Ms. [redacted] working with our office to resolve her accounts and going forward, the representative will make sure that all payments are applied accordingly per Ms. [redacted]’s instructions.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate yours and the businesses prompt attention to this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is basically stating they are making the item as disputed, but they are not not removing the item from my credit report.
Regards,
[redacted]
Thank you for your correspondence dated March 30, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Records reveal that unfortunately due to a system error, a...
letter was never issued on the account to Ms. [redacted].
Upon receipt of this complaint Firstsource Advantage has sent a request to have this account removed from Ms. [redacted]’s credit report and also issued her a letter on the account which will be sent to her address listed in this complaint.
If Ms. [redacted] would like to take care of this balance she may contact us toll free at ###-###-#### and we would be happy to assist her.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage has rigorous training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated July 22, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on...
April 3, 2015 by our client to collect on this debt. On April 7, Firstsource Advantage did speak with Ms. [redacted] and we made arrangements to resolve the balance over 6 payments of $170.00 each. Ms. [redacted] wanted the payments scheduled for the 27th of each month. Unfortunately when setting up the payments, the representative set up the payment for July on the 17th instead of the 27th. This representative has been counseled on the importance of carefully entering in the payment date to ensure all dates are correct and written disciplinary action will be kept on file.
Upon receipt of the complaint Firstsource Advantage has deleted the remaining payments on file and will issue Ms. [redacted] a refund in the amount of $195.00.
We do appreciate Ms. [redacted] working with our office to resolve her account and do apologize for any inconvenience that Ms. [redacted] may have experienced. We hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated July 7, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. A search of our records does not reveal any account in our office for Ms. [redacted].
Please note that...
we do not have a representative with the name of Emily P. or service accounts for [redacted] National Bank. If Ms. [redacted] was filing this complaint against [redacted] Group, please also note that Firstsource Advantage, LLC was formerly known as [redacted] Group but has not been operating under that name since 2006. If Ms. [redacted] can provide us the phone number for the company that has called her, we can check our records to see if it matches any of our toll free numbers.
If you would like to submit a complaint to [redacted] Group, they are located at [redacted], NY [redacted].
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that the above information will help assist in resolving her concerns.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated December 18, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. On February 26, 2015 Ms. [redacted] established an agreement with our office for monthly payments...
to be made in the amount of $100.00. The checks were scheduled until January 15, 2016.
On December 2, 2015 our client recalled Ms. [redacted]’s account from our office. On December 4, 2015 Ms. [redacted] called into our office as she received a call from another agency. Upon receipt of that call, Firstsource Advantage reached out to the client and they did replace Ms. [redacted]’s account back with our office on December 9, 2015.
Ms. [redacted]’s remaining payments were re-established on the account. When Ms. [redacted] called into our office to inform that her account was in over draft due to the payment withdrawn by Firstsource Advantage, the representative did initially inform her we could only refund the fees. The representative then clarified the problem with a supervisor and confirmed that Firstsource Advantage would refund Ms. [redacted] the payment and the fees.
The call recordings reveal that the representative handled the call professionally and both parties ended the call. We do not reflect the representative hanging up on Ms. [redacted].
Firstsource Advantage has received Ms. [redacted]’s documentation and we have sent the request to the Finance Department to refund Ms. [redacted] in the amount of $137.00. We are expediting Ms. [redacted]’s reimbursement of $100 and the fee of $37.00 will be reimbursed soon thereafter.
We do apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your correspondence dated September 23, 2015. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed.
Firstsource Advantage, LLC shows record of three calls being placed to the number of...
###-###-####. One call was made on September 4, 2015 and two calls were made on September 23, 2015. No contact was established on these attempts. The calls were made on a dialer campaign where an answering machine was detected and therefore disconnected.
Firstsource Advantage, LLC does not reflect any inbound calls from Ms. [redacted]’s number of ###-###-#### and have no records of being notified to not call the number. It is possible Ms. [redacted] is receiving calls from another agency.
Upon receipt of this correspondence Firstsource Advantage, LLC has blocked the number of ###-###-#### from being called. Ms. [redacted] will receive no further calls from the office.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that her concerns have been resolved.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C.
Compliance Manager
Thank you for your correspondence dated January 16, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Recordings reveal that on April 7, 2014, Firstsource...
Advantage did dial Mr. [redacted]’s phone number of ###-###-#### and was informed at that time we have reached a wrong number. No further calls were placed to that number on this file. Unfortunately, due to a representative error, Mr. [redacted]’s number was not properly coded which caused his number to be dialed again on January 16, 2015. This representative has been counseled on the importance of properly coding wrong numbers and written documentation will be kept on file.
On January 16, 2015 when Firstsource Advantage dialed Mr. [redacted]’s number we did not receive an answer. Mr. [redacted] then called into our office that same day, and informed us that we had reached a wrong number and wanted no further calls. Upon receipt of this call, Mr. [redacted]’s number was properly coded and removed. No further calls will be placed to Mr. [redacted] from our office
We do apologize for any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated June 2, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted] account was placed with Firstsource...
Advantage on April 8, 2014 by our client to collect on this debt. On August 21, 2014 Firstsource Advantage did receive Mr. [redacted] correspondence asking for an accounting statement to be sent to him. Upon receipt of this correspondence Firstsource Advantage sent him a statement per his request.
Please note that Firstsource Advantage only reflects receiving one request for a statement to be sent which was the correspondence received on August 21, 2014. Our records also reflect no phone contact with Mr. [redacted] since the account has been with our office.
Upon receipt of this complaint Firstsource Advantage has sent a statement to him on June 5, 2015 and will send out a new statement each time a payment is received.
We do regret any inconvenience that Mr. [redacted] may have experienced and hope that all of his concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Dear [redacted],
Thank you for your recent correspondence dated April 1, 2016. Upon receiving notification that [redacted] was not satisfied with our response, we have revisited this complaint.
Firstsource Advantage was never informed of any incorrect billing from the client. As [redacted] has requested validation of debt, we have sent this request to our client. Once the documents are received we will send them to her for review via certified mail.
As previously stated, on March 3, 2015, Firstsource Advantage received a direct payment from the client on the account for balance in full. At that time the account and credit report were updated to reflect paid in full. Please note that the client informed us of this payment so we are not sure as to why [redacted] would state that Firstsource Advantage did not show it as paid.
According to the client records, the last documented conversation with [redacted] was on February 27, 2015.
We were notified today by [redacted] that we are to remove the account from [redacted] credit report. We have submitted this request to the credit bureau agencies. Please allow a minimum of 30 days to reflect the deletion.
We do regret any inconvenience that [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact our office at [redacted]. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated March 9, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s account was placed with our office by...
our client to collect on this debt on January 13, 2015. To address Ms. [redacted]’s concerns regarding our representatives being rude, I have listened to all the call recordings. There were several contacts with Ms. [redacted] on this account. Our records reflect one conversation where our representative could have handled the call more professionally.
Our representatives gave Ms. [redacted] plenty of options on how to resolve the bill. There were two obstacles which were preventing Ms. [redacted] from paying. The first reason was because she stated her husband had already paid this bill in full. Our representative asked if Ms. [redacted] had proof that this account was paid in full and she stated her husband did not keep any documents. Please note that when accounts are placed with our office for collections the information we receive is from the client. When we informed Ms. [redacted] we had no record of payment this was not to make her upset but to inform her of what the account was reflecting. The other obstacle was her financial situation. In the beginning calls with our office, Ms. [redacted] informed our office she could not make any large payments and would not know when she would be able to make any payments on the account. Firstsource Advantage offered various payment arrangements but Ms. [redacted] could not commit to anything at that time.
After several phone calls with Ms. [redacted] she informed our office that she would be going to her bank to see if they could assist with paying this bill. On February 26, 2015 Ms. [redacted] called into our office and informed us her bank would be sending in a settlement payment in the amount of $263.43. After this call no further calls or letters were made to Ms. [redacted]. Firstsource Advantage received the payment on March 2, 2015.
Please note that Firstsource Advantage does not credit report for this client. When Ms. [redacted] was asking how this would affect her husband’s credit report, we informed her that paying the account in full would look better on a credit report than a settlement. The recorded conversations do not reflect that a settlement would ruin her husband’s credit.
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed. We appreciate her working with our office to resolve this account. A settlement paid letter was sent to her on March 3, 2015.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
[redacted]
Compliance Manager
Thank you for your correspondence dated February 3, 2017. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Mr. [redacted]’s ** account was placed with our office for collections by our client on January 24,...
2017. Please note Firstsource Advantage, LLC received the account from the client with a balance of $920.86 and did not place any additional fees or charges on the account. Mr. [redacted] refers to speaking with someone 6 to 7 months ago and they informed him of an error, however Firstsource Advantage was not servicing the account at that time and does not show any contact with him on this account. Please also note that Firstsource Advantage does not credit report for this client. Upon receipt of the complaint, Firstsource Advantage, LLC has returned the account to the client as a dispute. No further collection attempts will be made from our office. We do regret any inconvenience that Mr. [redacted] may have experienced and hope the above information will help resolve his concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Elizabeth D. Compliance Coordinator
Thank you for your correspondence dated December 21, 2016. Upon receiving notification of the complaint, as a part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s [redacted] account was placed with our office on December 15, 2016 for collections...
by our client. To date, a total of five calls were made to Ms. [redacted] and we do not reflect any excessive calls being made on the account. The phone number dialed was listed as a contact number for Ms. [redacted] on her account. Upon receipt of this complaint, Firstsource Advantage has closed Ms. [redacted]’s account as a cease and desist. We do regret any inconvenience that Ms. [redacted] may have experienced and hope the above information helps resolve her concerns. Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated. Please call me at ###-###-#### if you have any questions. Thank you. Sincerely, Nicholette C. Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to talk to FirstSource Advantage LLC's representatives and the issue has been resolved satisfactorily. Thank you for all your help in resolving this issue.
Regards,
[redacted]
RE: [redacted]
Your Case No. [redacted].
Thank you for your correspondence dated June 26, 2015 relating to the above consumer.
Upon receiving notification of the complaint, as a...
part of our standard complaint process, a thorough investigation of this matter was performed. Ms. [redacted]’s account was placed with Firstsource Advantage on June 6, 2015 by our client to collect on this debt. Our records do reflect Ms. [redacted] calling into our office on June 16, 2015 and informed us that she was disputing this as she had already paid the account. Upon receipt of this call, Firstsource Advantage sent a request for statements on the account.
To date, Firstsource Advantage has not yet received the verification of debt from the client. We have notified the client of Ms. [redacted]’s dispute and will send the statements once we receive them from the client. Please note that all collection activities were ceased upon Ms. [redacted]’s dispute on June 16, 2015.
Please note that Firstsource Advantage does not report the credit bureaus for this client.
We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.
Firstsource has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.
Please call me if you have any questions. Thank you.
Sincerely,
Nicholette C[redacted]
Compliance Manager