Fitbit

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ We have found the [redacted] 's case in our internal CRM, we will reach out and find a resolution as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their resolutionI am still requesting a full reimbursement or upgrade Final Business Response / [redacted] (4000, 9, 2016/02/06) */ We've located the [redacted] 's open case and will reach out to him to reiterate our year limited warranty policyThe [redacted] is out of this warranty period Final Consumer Response / [redacted] (2000, 11, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12241414, and find that this resolution is satisfactory to meSincerely, [redacted]

We have located customer's case in our internal CRMAs customer is out of the warranty, we have provided a 25% discount code as a gesture of good will but will work towards a resolution with customer

We will continue to work with customer to reach towards a resolution in our internal CRM

We will assist this customer

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ We have located the case for the [redacted] in our systemWe have reviewed the case, and the representatives involved will be coached accordinglyWe will also assist this [redacted] with returning her deviceThe [redacted] can expect a response to their original case within the next business day

Complaint: [redacted] I am rejecting this response because: the respondent is falsifying the record and misleading the BureauNo support was providedFitbit acwuired the [redacted] and is liable for compensating its creditorsSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ We have found the [redacted] 's existing case in our system and we will reach out to further assist this [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by Fitbit but have still not received a response after responding to them about my replacement Final Business Response / [redacted] (4000, 9, 2016/01/14) */ We've reviewed this [redacted] 's case, and can confirm that we have sent her a replacementIt will arrive later todayWe will follow up, and assist her with any additional questions she may have Final Consumer Response / [redacted] (2000, 11, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the replacement device

Complaint: [redacted] I am rejecting this response because: Detailed below is a further email I sent to Fitbit after they 'reached out' to me in response to my complaint with youThey have said that, for a second time, my refund has been sent to the incorrect email addressIt's hard to believe that after weeks of waiting and many, many emails back and forth between Fitbit and myself and they can't send my refund to the correct email address Hello [redacted] Thank you for your message However, you'll have to excuse me if I find this a little bit hard to believeWhy? Because I was told that I would receive my refund by the 20th July, which I did not When I enquired as to why I hadn't received it, can you guess what I was told? That it had been sent to an incorrect email address! Therefore, I find it a little bit ridiculous that, after being told on the 27th July that my refund was being re-processed and I would receive it by the 1st August (which I haven't), you then contact me to tell me it has been sent to an incorrect email address! Can you see why I am struggling to believe this is actually the case? Are Fitbit really that incompetent that they would make the same mistake TWICE? I must also add to this that I have made contact directly with SVM Global (whom I believe will be issuing me with my pre-paid Mastercard) only to be told by them that they have absolutely no record of me or a request from you to process a refund on my behalf This has caused me a great deal of confusion given that I have been told by many members of your team on separate occasions, that my refund is being processed The whole situation is farcical Sincerely, [redacted]

We will continue to work with this customer through our CRM system

Initial Business Response / [redacted] (1000, 5, 2016/03/28) */ Have located customer's case in our internal CRM and will be reaching out to move towards a resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */

Complaint: [redacted] I am rejecting this response because:Because they are still lying Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ We have found the [redacted] 's complaint and case within our internal CRM, we will reach out through the previously mentioned case Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/08) */ Thank You so much in your quick reply to this matterI was contact by a Fitbit representative yesterday (2/04) by e-mailI was provided with a return label to ship mine backA replacement Fitbit Charge HR will sent to me when the return is received so I was toldI will be shipping the defective Fitbit out this weekendIt's been very frustrating dealing with Fitbit's [redacted] I am satisfied with their response so farThanks again for the quick turn around

Complaint: [redacted] I am rejecting this response because: They refuse to replace a defective product that they shipped to me as a warranty replacement for another defective product They sent me a lemon in place of a lemon The tracker I am wearing is less than a year old and is as defective as the first tracker I purchased Offering me a small discount on a new tracker which, if it like the others I have purchased/received, will also be defective, is not a solution Expecting me to purchase a new tracker every year because their products wear out so quickly is not reasonable given their price point Selling products that they know will fall apart and refusing to address the design and quality issues creates an angry customer base I have started strongly advising others not to purchase a FitBit tracker for this very reason Hiding behind warranty language will not address their customer service or quality issues I was once an enthusiastic supporter of FitBit but I am no longer a fan Once my tracker falls apart completely (which will be in about a month or so) it will be time for me to move on to a Garmin They come highly recommended by former FitBit customers.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I recieved the gold band which I'm in the process of trying to returnI still have not recieved the black public school band.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Fitbit is just sending rude tones emailing saying they are not going to address the issue of replacing or repairing my watchI requested information to validate their reasons to why they are refusing.Sincerely, [redacted]

We will continue to assist the customer and work toward a resolution

Complaint: [redacted] I am rejecting this response because: The company is still offering the same 50% discount I do not feel this is a fair offer as my problem is a problem with their software and they do not offer a repair option They told me that customers experiencing the problem I am experiencing have received a replacement in the past, even out of warranty Sincerely, [redacted] ***

We'll continue working with the customer to find a resolution