Fitness Evolution

All the points mentioned in the customer's rejection were addressed in our original response and are covered and agreed to when joining a signing the Membership Agreement Our Membership Agreement is reviewed and approved by the Attorney General of Maryland

I am rejecting this response because: I have spoke to *** many times the past two months about this refund and she told me I am am getting the refund whenever corporate will send me and email to be transferred to a third party refund companyI cancelled two days after signing up

Hi ***The Rate Guarantee Fee is a standard part of our membership agreement and I see that it was charged correctly as scheduledWe did however waive your last month of dues as well as our 30-day cancellation notice as a courtesy

I am attaching the request for membership termination that was submitted to us on 5/4/by the memberIt does state that the club can draft for any monthly dues or other fees that may assess during the day cancellation

On 9/the member was emailed and called regarding refund form

Hello,The member does not need to come into the club to cancelThe member can always send a certified letter, as per theoriginal signed agreementThe $charge is valid, however if the membersubmits a certified letter postdated by 9/15, we can waive day notice requirementThank you

I am rejecting this
response because:I am rejecting this response because: Please re-read my complaint & demands for resolving this conflictIt appears you have missed many details outlined in my complaintPlease speak with your manager ***, and refer to certified mail she signed for that was sent to the McHenry Avebusiness I will state clearly again that this letter documented a formal request for a copy of my contractAccording to *** the contract should prove that you had the right to continue my membership without my consentAt this point I am unable to negotiate any resolve until the request to see the copy for my review takes placeIf *** was unable to locate this contract back in March & closed my account I'm curious how you see I owe Fitness Evolution any moneyPlease read all the other complaints about your businesses thoroughly & speak with your staff before responding

Hello,We did receive the doctor's note which stated the member cannot utilize training at this timeHowever, it did not state that she was permanently unable to use the facility, which would be a reason, per our agreement, for cancellationThe member did sign for months and has been unable to
meet requirements to be taken out of a contractAs a courtesy, however, the member’s account was frozen until the medical issue is resolved and we have discontinued further payments on the contract until that time.Sessions already paid for will be available for use (total of remaining)

This complaint has been resolvedThey did not draw money from my account this monthI am satisfied

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have attached the copy I made of the cancellation letter I mailed to Bally to cancel my membership along with part of the envelope that includes my return address if it does not get delivered to themThis was done the date on the cancellation request 12/15/

Member received correspondence to phone number on file regarding past due balanceAs of now, Fitness Evolution will offer $as a settlement offer (65% of the balance with the return charges deducted)To dispute that amount any further, doctor's note must be submitted as previous employees are no longer with the company

I am rejecting this response because:If you read my complaint, you'll see that your business is
dishonest and unprofessionalI would like the money back that fitness evolution took from meI would never consider utilizing your services in the future so a credit would not solve the problem.Sincerely,*** ***

We offer month to month memberships with a day written request to terminate the membership. I do apologize for any confusion however it does state in the agreement you signed that it is a month to month membership, no where does it state it is a trial for three months. I
have attached the agreement for your records

Hi ***, there is a fee to downgrade to a Basic membership because there was a reduced enrollment fee when you joined at the Premium levelThanks for letting us know we need to be more clear about that so we can correct this with our teamAs a courtesy, I have waived the fee and switched your
account to the Basic planI also credited your account $since you were charged dues after you filed this complaintYour next draft will be 9/

I am rejecting this response because:I am a man not a women so someone else used it thenStill doesn't change the fact that no one informed me of the change at all and that you don't have paper work with your heading on it with my signature on itPlus you are still trying to charge me more now for the membership after you already know the card is expired

Company request to remove member from collections was sent to collections agency 9/and $was already removed from accountCompany considers this resolved

The first indication that this club has of a problem with a bank account claimed to belong to *** *** is March 3rd At that time Ms*** recited her bank account number to our GM who was able to identify the membership using the account information for monthly payments as Sahag
D*** whom Ms*** claims she does not know At that time the GM suggested Ms*** notify her bank that an unauthorized person was using her banking information and that he would look into the possibility of a refundUpon further researching we discovered a signed membership agreement for Sahag D*** where the checking account and routing number were authorized (attached) dated 4/2/ We determined the member had stopped using the gym and decided to cancel future charges to the membership The last billing on that membership was 4/1/If Sahag D*** fraudulently used Ms***' account information that would be a bank issue To the best of our knowledge the information given to us was given in good faith and when requested by Ms*** we discontinued use of the information in disputeRespectfully,
Sheila K***
Billing Manager

I am rejecting this response because:while it's nice that you have finally done what I asked to be done months ago! You are absolutely a bunch of crooks and I will be sure to share my experience with everyoneWord of mouth is a very powerful thing and everyone should know what kind of scams are being run over thereLastly, there better not be any additional charges in my account, as you stated in a previous message that there would no days noticeTherefore, if there are any amfuether charges, they will be disputed and if they are placed back on the account, keep in mind I have in writing that there wouldn't be a days noticeI hope you get all that you deserveGood riddance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Morning *** ***,
Reference to this complaint it has not been resolvedWhen speaking to *** he was very contradictory to his statementsThey kept changingHe states that everyone signed a contractThis is not trueI never signed the contract and my daughter who is only years old is not allowed to sign contractsSo, if she did how could she have and I never signed it for herI have a copy of my contract which was emailed to me which shows my brother's account number on the contractSomething that *** stated he was not sure was on the contracts at all because he could no longer pull them up*** also stated that their was no family planWell when my brother signed the contract he was not employed with them at this timeThere was two people there and it was not him that signed us up and told us that they had a family planAlso, I was never once contacted by Fitness Evolution stating that I or my daughter needed to make arrangements for taking over the paymentWhat I received was a letter from a creditor stating that I had a bill with Fitness Evolution that needed to be paidThis was for myself nothing was sent for my daughterWhen speaking to *** he stated that my daughters account was current but he did not know who was paying the billWell it is no longer my brother because his account is not being chargedAlso he is stating that we have a contract but we were told that it was a month to month planThere is no cancellation fee's only an annual fee for up keep of the propertyOnce again there are a lot of different things coming from one person and to many people saying different things
Thank you,
*** *** *** ***
Also I was not there when my brother singed the contract my brother, and my daughters godfather was thereMy brother called me and asked for me and my daughters information for him to fill out the paperworkSo, I never signed anything when it comes to Fitness Evolution my brother singed everything.
Thank you,
***

Hi,We have reviewed your comments and will be talking to our management team and will be working to get these issues fixedThank you