Fitness Evolution

Hi ***,The initial refund form was sent via emailWe do not send those by regular mailHowever, once I get your refund form back, your refund check will be sent regular mail

Please see Mr [redacted] signed membership agreement

I am rejecting this response because: I appreciate Fitness Evolution's willingness to issue a re-fundHowever, I need them to clear the damage that has been done to my credit score as a consequence of their wrongful actions

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have submitted the refund form and followed up with representative from Fitness Evolution who assured me refund check was being processedThank you!!

Hi, I apologize for the delay in getting your refund checkI sent your signed refund form to our accounting department for expedited processing

Hi, I apologize for any confusionI have attached a copy of the personal training agreementIt looks like you signed up on a month to month contract, which was why there was a charge on 3/I do show you came in on 3/regarding chargeWe will waive the day notice, and offer a refund for April and May's chargesThe current account is cancelledA refund form is attachedPlease return it to us via your Revdex.com response or email it directly to [redacted] Thank you

Hi [redacted] , we are so sorry about thisPlease confirm that the phone number we need to locate is: [redacted]

Hi ***Please send me your certified receipt or email and Ill get this taken care of for you right away

Member has agreement on file with initialsBecause we have member's sign agreements electronically, we take initials OR signatureWe have attached correspondence from the company to the member since the membership was started as of 9/16, as well as transaction history showing the initial payment of $made by the memberWe will be unable to remove from collections due to the charges being valid on the accountThe phone number member has provided for complaint is the same as what we have on file for membership, proving that all correspondence was sent directly to member

Hi,The balance on the account is a statement fee (There is no billing on file for this membership) as well as a $upgrade feeWe can waive the $statement fee once billing is updated to a valid checking accountAlso, as a courtesy, we can waive the previous $return charge from FebruaryWe do not have a cancellation fee, but all membership agreements do have a day notice to cancel, making any dues owed within that time frame due before a cancellation can be processed

We will only be refunding the amount of $132, attached is the proof the amount has been refunded

Hello,We show that you came in and froze your membership in May for monthsWe did not receive a call to extend the freeze until 8/15, after you had already been chargedAs a courtesy, we can issue a refund for $33.98, which is all of the monthly duesThe rate guarantee fee gets charged even on a freeze, as it is an annual charge, and in your membership agreementThe account is currently frozen for another monthsNext charge is set to be 12/15/If you submit a doctor's note stating that you are unable to work out after 12/15/16, then we can freeze the membership longer without you having to come in againIf not, you will need to re-freeze the account prior to 12/15/or monthly dues will begin again.Please return the refund form with your Revdex.com response and we will get it processed.Thank you

As of today (01-03-2017) I have not received ANY money from Fitness Evolution.PS see attached letter from my VA Doctor.Thank You

Hi [redacted] I see from the notes on your account that you would like to continue membership if this balance is waivedI just wanted to confirm that before reinstating your account

Hi [redacted] , your one and only payment was returned from the bankWe also waived your 30-day notice to cancel as a courtesy

A refund has been processed by our corporate office for [redacted]

We have not received a certified letter The member signed up for a month term and is not able to cancel within that time frame There will not be a refund issued

I am rejecting this response because:I sent Fitness Evolution the form that is required to cancel my membershipUnfortunately, I did not get a tracking number from the post office because I wasn't told that I needed to include a tracking numberIf I did, I would have done itThey just told me to send in the form and that's all I needed to doI'm being penalized and I have a collection notice in my credit report because I didn't include a tracking number? How is that for? I have not used there services since it has been called fitness evolutionI was signed up with Bally and closed my membership when it was still BallyI refuse to pay for services I have never usedI want this membership closed and the collection reporting removed from my credit report nowThis cannot be valid and fair business practice

Hi ***I confirmed your 5-day cancel with the manager and apologize for the mistakeAttached is your refund formPlease sign and return it directly to me so I can expedite your refund

Mr [redacted] , our member services department promptly addressed your issue and provided a refund formThere is a process to refunds which often take longer when there are two weekends involved between communicationWe look forward to resolving your disputed amount of $