Fitness Evolution

Thank you for getting back to meI am happy to provide the documentation requestI can provide you with my credit card statements from Nov 2016-present, which show that there were three charges, two of which were disputed and reversed(No credit was ever received.) Your last message indicated that this information could be posted publiclyIs there a way to share this information privately, since it contains a lot of personal information? Would it be possible for Revdex.com to facilitate a meeting with Fitness Evolution, so we all can bring our documentation and talk through this issueOne last thing, this evening my husband spoke with a representative of Fitness Evolution in Sterling who was unwilling and unable to helpHe indicated that Fitness Evolution was assessing additional fees to my accountThanks again for your assistance, ***

Unfortunately, the company does not have proof of cancellation on file for this memberThe notes on the account indicate that on 4/our staff did let the member know that if he could provide proof of cancellation, we could waive the chargesIf member would have cancelled on 1/8, there
still was an existing balance of $on the account from January feesWith a day notice required, February payment would have been owed in order to cancelWe are willing to settle the account and cancel the membership with a payment from the member of $

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If Fitness Evolution will stop trying to collect fee that I don't owed and the account is finally closeThank you to Revdex.com and Fitness Evolution Management

Hello ***! I am sorry to hear about this issue! During our transition time, there were issues such as this one that arose due to changes in systems from Fitness Evolution to Planet FitnessBut rest assured, we shall find a resolution! I have included Natalia J*** and Robbie L*** in this communication, whom are or Regional Director and Regional Support Manager, so that they may be apprised of the situation I have searched our membership database and have only found a "Prospect" membership for your daughter ***This membership type is used for guests of members in our system, but does not generate any invoicesI did, however, find a membership for a *** *** that has been generating invoices each month for $+ applicable taxesDoes this line up with the charges that are showing from your bank? If you would like, you can contact me via cell at *** so that we may communicate in real-time to resolve the issueOnce we have determined the source of the unwanted charges, we can then take steps to initiate a proper refundIf you would prefer to handle this via email, I can be reached directly at ***@pfofwa.com Thanks so much for reaching out, and hope to speak with you soon!

date of birth 7/26/

I am rejecting this response because: the business is still calling me to collect my card informationI received a message couple days ago from the business telling me that my account is delinquent, that I need to pay it off and that there will be other chargesThank you for closing my account and removing the balanceI would like you to credit back the first month due, because the Manager there did not call me to apologize or nothing was sent to me to let me know that indeed it is an incident that will never happen againInstead I keep receiving messages from that place asking me for money and telling me that they will add more chargesFurthermore, that plan is not what I wanted to sign forYour sales business practice are very bad and totally misleadingIf you refund my fist month dues due to that horrible experience with your business I will accept the resolution. Thank you.Sincerely, *** ***

I am rejecting this response because: this is how back asswards this company is...it has already been settled and I was even given free personal training sessions because of the debacle This company is awful Please rate them as low as possible.***

Hello,We do not have a record of your cancellation on file with Fitness EvolutionCan you please forward us proof of your certifiedmail and we can issue refund for non-valid chargesThank you

I do apologize for the inconvenienceThe refund was approved. In order to mail the check please sign the attached form and send it to back. Once we receive the form signed the check will be mailed to your home address.
Thank you,

Hi ***, our apologies for the oversightPlease forward me your medical note and I will get this taken care of for you

The first indication that this club has of a problem with a bank account claimed to belong to *** *** is March 3rd At that time Ms*** recited her bank account number to our GM who was able to identify the membership using the account information for monthly payments as Sahag
D*** whom Ms*** claims she does not know At that time the GM suggested Ms*** notify her bank that an unauthorized person was using her banking information and that he would look into the possibility of a refund.Upon further researching we discovered a signed membership agreement for Sahag D*** where the checking account and routing number were authorized (attached) dated 4/2/ We determined the member had stopped using the gym and decided to cancel future charges to the membership The last billing on that membership was 4/1/15.If Sahag D*** fraudulently used Ms***' account information that would be a bank issue To the best of our knowledge the information given to us was given in good faith and when requested by Ms*** we discontinued use of the information in dispute.Respectfully,Sheila K***Billing Manager

Hi ***I don't see record of your cancellation notice but have cancelled your account effective immediatelyPlease provide your letter and certified receipt so we can process your refund

Re: *** *** ID #***
Attached are both *** ***' Membership Agreement and Cancellation Request Both documents state that cancellation takes effect days after the written request is received by Fitness EvolutionAdditionally the documents state that
one billing cycle will be collected from receipt of noticeThe request is dated 3/1/making 4/the last payment required. *** *** mis-quotes the Agreement stating "being a member for calendar days a person would be charged an annual fee" The Agreement states that the fee will be billed in the middle of the month approximately days from the membership join date That fee became due in March and unfortunately, also noted in the Agreement, no employee has the authority to make changes to the AgreementThere will be no refund and the membership will be cancelled 4/30/dependent on the April paymentRespectfully submitted,
Sheila K***
Billing Manager
Fitness Evolution

Hi, I am so sorry to hear you've had such difficultyI'd be happy to helpPlease forward me the letter and/or email with your original cancellation request and Ill take care of this for you

I am rejecting this response because: I was unable to get their trainers to make due the appointments that I have madeThey have missed at least times

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The enclosed copy of Mr***'s signed and dated PT contract affirms the
following facts:
There are no refunds on PIF PT sessionsA number of sessions are paid for a
specific trainer is not part of the contractA liability release is a prominent part of the PT contractThe only appointment for training was made 8/When MrM*** left our employment in mid-August he informed the clients he was training and they were subsequently contacted by other personal trainers to set up appointmentsA message was left on 9/When Mr*** requested a refund he was reminded by the club manager that per the terms of the signed contract there were no refunds but any other personal trainer could train himHe refused the assistance of another trainerThe non-refundable sessions are available to Mr*** whenever he wishes to make an appointment with one of our certified personal trainers to redeem themSheila K***
Billing Manager

I called and spoke to***He states that the paperwork is very clear that one has to cancel days in advanceHowever, if you are within the billing cycle the next cycle is going to be charged as the customer would still have full access to the gymThe monthly fee is not prorated if a
customer canceled the membershipIf you were to cancel on the 10th of a month, you would be changed on the first of the next month because it is within that days noticeAs the day cancellation policy is on all paperwork this fee with not be refunded

Consumer states:I am rejecting this response because I would also like my refund of $back on to my card

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Fitness Evolution regarding complaint
ID ***.They charged me again this month
Regards,
*** ***