I had a leak under the garage slab and called to see if it could be located and fixedMike was sent out the next day and found where the leak wasHe then spent the rest of the day (about hrs) working on getting to the leakHe got here the next morning and and jack-hammered almost the whole day first with the smaller hammer and then with a bigger oneHe then spent hours trying to fix the leak because it was next to the foundation and he didn't want to ruin my new wood floor by coming insideHe fixed the leak and did an outstanding jobHe was cool and calm throughout the ordealThe job was excellentIf I could give this company stars out of it still wouldn't be enoughNote to Ben Franklin: You have a winner in Mike!!!! Thank you
returned my call in a timely manner, was at my location within an hour the tech was very professional, had my problem taken care of very quickly, explained everything he was going to do before he did it He gave me an estimate up front before any work was performedthis was an after hours call and the rates were reasonable
Carlos a Benjamin franklin technician installed a new hot water Tues.Aug8, he was very polite neat clean and professional in all manner of his workHe completed the installation and replaced a complete drain system in one of our bath roomsAgain all of his work was very neat clean and professional He submitted a bill for all completed work, done on time, and at all quoted prices [redacted]
I had a problem with a toilet they repaired last February They came right out and were there exactly on time They called me first to let me know they were coming They fixed the problem at no additional cost as it was under warranty Very polite and explained repair in language I could understand
Over pricing on service and service call Outrageous Legal page to explain three separate ways of doing businessTook me off guard B Franklin plumbing June heavily charged for a replacement part in toilet...$dollars A legal size paper was shown as to three options with amoounts includedSlick operation when you are dealing with seniorsThis company should be investigated as to pricing practices I am advocate for Mrs *** Lucille [redacted] XXX XXX XXXX
Excellent Service and Customer Attention Had an issue with my whole-house water filtration system which had been installed by Ben Franklin several years back My call was received very pleasantly and attentively, I chose to receive the technician visit anytime during the day as I needed the service ASAP, they got a technician to my house within hours Gave me a courtesy call prior to alert me to the visit The technician was very qualified and very pleasant Diagnosed and solved the problem within the hour, even if with that requiring a call to the equipment manufacturer and being given step-by-step instructions on the electronics on this older equipment
I dbevoreo not know the people I spoke to on the but they were very polite and helpfulTy did the work for me as he has done before He replaced the faucet in the shower and did an excellent job
We were very pleased with the initial conversation with Lesli, who is very professional, yet very cordial on the telephone, as she explains the details of the upcoming visit by the technician
Bill was very professional and knowledgeable about the work to be performed in our home
He was efficient in carrying out his responsibility for completion of the work in a timely manner
Always prompt , excellent , knowledgable service from the people of Benjamin Franklin PlumbingIn particular Ty has helped us with some particularily difficult plumbing issues
After a late night water leak, we called Ben Franklin Plumbing-PSL for our emergency repairFrom the first phone call through to repair completion, we were treated with great customer serviceOur service pro, John D., arrived within the estimated window, quickly diagnosed our issue and explained the repair processJohn was knowledgeable, personable and was up-front throughout his time in our homeHis repair was minimally invasive and was completed quicklyI was very satisfied with the level of service provided by Ben Franklin Plumbing and their staffI highly recommended Ben Franklin Plumbing for your plumbing needs
I paid Benjamin Franklin plumbing $on may to diagnose water found on my floorAfter a week, They have not given me an estimate and I have to initiate all phone calls to them I am years old and have no waterI get a different story every time I speak to themEvery time I call they tell me they email the estimate and I do not have it
For the second time we found ourselves in need of quick help and Ben Franklin came to our rescue During the installation of a new washer and dryer, the installer confirmed there was a leak in our utility room behind our washer so he couldn't install it I quickly called Ben Franklin and relayed the issue we were having I was again impressed by their organization and professionalism Carlos arrived just a few hours later He found and fixed the leak, helped me hook up the washer and fixed the leaky hose bib on the back porch Great service!!
Benjamin Franklin Plumbing Company and John D.were very professional, and very knowledgeableEasy to set up appointment and work was completed accurately
Excellent service Would gladly recommend
I had a leak under the garage slab and called to see if it could be located and fixedMike was sent out the next day and found where the leak wasHe then spent the rest of the day (about hrs) working on getting to the leakHe got here the next morning and and jack-hammered almost the whole day first with the smaller hammer and then with a bigger oneHe then spent hours trying to fix the leak because it was next to the foundation and he didn't want to ruin my new wood floor by coming insideHe fixed the leak and did an outstanding jobHe was cool and calm throughout the ordealThe job was excellentIf I could give this company stars out of it still wouldn't be enoughNote to Ben Franklin: You have a winner in Mike!!!! Thank you
Great company to work with John is very professional and Becky is helpful and friendly
I will recommend Benjamin Franklin Plumbing There work is excellent
returned my call in a timely manner, was at my location within an hour the tech was very professional, had my problem taken care of very quickly, explained everything he was going to do before he did it He gave me an estimate up front before any work was performedthis was an after hours call and the rates were reasonable
Great service, on time, great work for a good price We only call Benjamin Franklin for any plumbing work I need
Carlos a Benjamin franklin technician installed a new hot water Tues.Aug8, he was very polite neat clean and professional in all manner of his workHe completed the installation and replaced a complete drain system in one of our bath roomsAgain all of his work was very neat clean and professional He submitted a bill for all completed work, done on time, and at all quoted prices [redacted]
I had a problem with a toilet they repaired last February They came right out and were there exactly on time They called me first to let me know they were coming They fixed the problem at no additional cost as it was under warranty Very polite and explained repair in language I could understand
ExcellentOn timeThorough annual inspection and serviceVery clear about estimate for other service required
Over pricing on service and service call Outrageous Legal page to explain three separate ways of doing businessTook me off guard B Franklin plumbing June heavily charged for a replacement part in toilet...$dollars A legal size paper was shown as to three options with amoounts includedSlick operation when you are dealing with seniorsThis company should be investigated as to pricing practices I am advocate for Mrs *** Lucille [redacted] XXX XXX XXXX
Excellent Service and Customer Attention Had an issue with my whole-house water filtration system which had been installed by Ben Franklin several years back My call was received very pleasantly and attentively, I chose to receive the technician visit anytime during the day as I needed the service ASAP, they got a technician to my house within hours Gave me a courtesy call prior to alert me to the visit The technician was very qualified and very pleasant Diagnosed and solved the problem within the hour, even if with that requiring a call to the equipment manufacturer and being given step-by-step instructions on the electronics on this older equipment
Excellent service, evaluation and solving of a problem Honest Will definitely call them again
The work done by Ty was very professional, I'm happy with the results.
I dbevoreo not know the people I spoke to on the but they were very polite and helpfulTy did the work for me as he has done before He replaced the faucet in the shower and did an excellent job
We were very pleased with the initial conversation with Lesli, who is very professional, yet very cordial on the telephone, as she explains the details of the upcoming visit by the technician
Bill was very professional and knowledgeable about the work to be performed in our home
He was efficient in carrying out his responsibility for completion of the work in a timely manner
Always prompt , excellent , knowledgable service from the people of Benjamin Franklin PlumbingIn particular Ty has helped us with some particularily difficult plumbing issues
After a late night water leak, we called Ben Franklin Plumbing-PSL for our emergency repairFrom the first phone call through to repair completion, we were treated with great customer serviceOur service pro, John D., arrived within the estimated window, quickly diagnosed our issue and explained the repair processJohn was knowledgeable, personable and was up-front throughout his time in our homeHis repair was minimally invasive and was completed quicklyI was very satisfied with the level of service provided by Ben Franklin Plumbing and their staffI highly recommended Ben Franklin Plumbing for your plumbing needs
I paid Benjamin Franklin plumbing $on may to diagnose water found on my floorAfter a week, They have not given me an estimate and I have to initiate all phone calls to them I am years old and have no waterI get a different story every time I speak to themEvery time I call they tell me they email the estimate and I do not have it
For the second time we found ourselves in need of quick help and Ben Franklin came to our rescue During the installation of a new washer and dryer, the installer confirmed there was a leak in our utility room behind our washer so he couldn't install it I quickly called Ben Franklin and relayed the issue we were having I was again impressed by their organization and professionalism Carlos arrived just a few hours later He found and fixed the leak, helped me hook up the washer and fixed the leaky hose bib on the back porch Great service!!
Benjamin Franklin Plumbing Company and John D.were very professional, and very knowledgeableEasy to set up appointment and work was completed accurately