Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached is the EOB From insurance, where in you can clearly see that, it's "[redacted]" issue where in they didn't submit the claim with the correct codes, and you can clearly see that Patients Responsibility is "Zero" dollars.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Good morning. Regarding y complaint, the collection agency has yet to contact me in any capacity, and this is following the same unaddressed path they took when I disputed with them directly. I ask that you not close my complaint, as the company “has not” a responded to nor addressed my compliant of erroneous and damaging collection actions on a debt that doesn’t exist.
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
[redacted]
This in regards to case number [redacted] for Mr. [redacted] Receivables Management Systems is...
in the process investigating this issue and as soon as we receive information, someone from our office will contact Mr. [redacted].Should you have further questions, please contact our office.
PISSED OFF! INCORRECT UPDATE REGARDING A CLOSED ACCOUNT- CORRECT THIS ASAP
If I could sue you for this I would because this ERROR is causing me money; I was in the midst of a refinance for my home but because of Receivable Managements Systems, it has been delayed.
What I need you to do is QUICKLY own this as an error on your side of the fence and ensure that it is corrected. And, I’m sure I’m not the only person this has happened to but I check my credit weekly and for years I’ve been in the 800 range…to have my credit drop 100 points…last month…because of an update error on your behalf. Do me some due diligence and do not reply with some generic response. Yes, I’m PISSED and this is what you do for a living…so you must understand my frustration. I had the opportunity of talking with Ms. C[redacted] who reached out the agencies the error was reported to.
HOWEVER, I need to know WHY this happened and how can I be assured it will not happen again; I will not tolerate any more ill surprises.
Medical - REC MGM SYS –
804-353-9300
Name: Ms. C[redacted] Ext. [redacted]
March 9, 2015[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This is in regards to case number[redacted] for [redacted] We have recently have sent Ms. [redacted] the information she requested and we apologize in...
our delay in getting this information to her.Should you have further questions, please contact our office.Sincerely,
[redacted]
[redacted]
We have no record of receiving any funds related to this
account. If the consumer believes the
account in question has been paid, then please obtain a copy of the front and
back of the check so that we may locate the payment. The consumer can send the information...
to:
[redacted]
[redacted]
[redacted]
The consumer may contact [redacted] at [redacted]
ext [redacted] with any questions.
April 15, 2016
[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]
This is in regards to case number [redacted] Receivables Management Systems (RMS) will request from the...
original creditor to research Ms. [redacted] account. RMS will also request documentation for her account. Upon receipt, RMS will send information to Ms. [redacted] via certified mail to the address provided to the Revdex.com.
Should you have further questions, please contact our office.
December 10, 2014
[redacted]
In response to the complaint number [redacted] in regards to Erich R Anderson, we have sent [redacted]...
documentation showing where he owes the disputed balance.[redacted] can contact Receivables Management Systems should he need further assistance.
[redacted]
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted],
This is in regards to complaint ID# [redacted] for Mr. [redacted]. Upon review of the information provided, Receivables Management Systems (RMS) has been in contact with Mr. [redacted]. Mr. [redacted] would need to contact our office to provide further information in order to resolve this matter.
Should you need further assistance please contact our office at 1-800-241-1611.
Sincerely,
Stephanie [redacted]Receivables Management Systems
March 29, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in regards to case no. #[redacted] from [redacted]. Receivables Management Systems (RMS) has handled this account in the guidelines of the company. RMS has contacted the original creditor to review this information and any documents received from original creditor will be forward to the consumer [redacted] and her mother [redacted] at the address we show on file.
Should you have further questions, please contact our office.
Sincerely,
[redacted]
Dear [redacted]:
Recently we received a notice of complaint filed by **
[redacted] against Receivable Management Systems. We strongly disagree with
the statements and allegations made by [redacted] in this matter. Please
understand this response should not be construed...
as verification of her claim.
As a third party collection agency, we have many clients for
which we provide collections services. We do not purchase the account from
clients but rather provide these services pursuant to contact. We are obligated
to follow the policies established by our clients as they relate to past due
debts.
Upon review of her file, [redacted] was advised that we would
have to contact our client for approval to remove this item from her permanent
credit record. We have communicated without client numerous times and they have
examined their file extensively. They have decided not to grant approval to
remove this matter from her permanent credit record. [redacted] was informed of
this decision. [redacted] balance is paid in full and no further collections
activity has been performed as it related to this matter.
I hope this information helps to provide a better understand
of the facts and thank you for your attention to this matter.
Sincerely,
[redacted]
Dear [redacted] [redacted] Enclosed please find the documents you requested.
Please
contact our office to pay by telephone or remit payment to:
RMS P0 BOX 8630
RICHMOND, VA 23226-0630
If you have any questions, please contact a representative at 1 (804) 353-9300 or (800) 241-1611. To reach us by FAX please dial (804) 353-2685.
Sincerely, DAMON W[redacted] Collections Specialist EXTENSION [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not recieved any new documentation to determine why the amount is being charged. Furthermore, any previous statements from RMS did not match the billing and balance as posted by patient first. Please provide in depth details to the charge and how it correlates to patient first. I have no idea what 'other' means, also don't understand why it is accuring interest on something that shouldn't exist.
Regards,[redacted]
Horrible customer service.
I called to ask a GENERAL question, AFTER my account was paid in full regarding credit reporting and "JR" was absolutely RUDE.
This place is terrible.
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of Mr. [redacted]'s account...
in our office, Receivables Management Systems (RMS) has taken the steps to clear up this matter. This account has been closed and information has been sent to update credit reporting.Should you have further questions, please contact our office.
Sincerely,
Stephanie S[redacted], Administrative ServicesReceivables Management Systems
January 5, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in response to case number [redacted] in regards to...
complaint filed by [redacted] for her daughter [redacted]. Upon review of this account, we do show in our records that this is paid in full and RMS will re-send information to have account removed from Ms. [redacted] credit report.
Should Ms. [redacted] have further questions please contact our office.
Sincerely,
[redacted]
Receivables Management Systems
December 9, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of Ms. [redacted] account, Receivables Management Systems...
(RMS) will request documents from the original creditor. Upon receipt of those documents, RMS will send via mail to Ms. [redacted] at the address listed on file.Should you have further questions, please contact our office at the number listed below.
Sincerely,
Stephanie S[redacted] Administrative Services, Receivables Management Systems[redacted]
November 22, 2016
Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of [redacted] account in our system, Receivables...
Management Systems has recently sent [redacted] via mail the documentation she request from the original creditor. Should [redacted] have further questions or concerns, she would need to contact Receivables Management Systems directly.
Sincerely,
Stephanie S[redacted], Receivables Management Systems
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in regards to case number [redacted] for [redacted]. Upon review of Mr. [redacted]...
account, Receivables Management Systems (RMS) does show the account paid in full but we do not show any information that communicated account would be removed from his credit report. RMS has sent information to the original creditor to review account for remove from Mr. Wintson's credit report. Once RMS has received information from the original creditor we will mail information to Mr. [redacted] via mail.
Should you have further questions, please contact our office.
I actually had a positive experience! I was nervous about calling because I saw that I had a collection against me on my credit score from 7 years ago and I had no clue what it was! I called up and the guy (**) was totally friendly and helped me figure out what I owed and when the bill was made. Usually people at collection agencies have a rep for being rude (which is why I was scared to call) but he answered the phone in a pleasant manner and kept a polite tone with me the entire time which was very reassuring because debt is a scary thing! Anyways, thanks ** for making my first experience with debt a not-so-scary one!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached is the EOB From insurance, where in you can clearly see that, it's "[redacted]" issue where in they didn't submit the claim with the correct codes, and you can clearly see that Patients Responsibility is "Zero" dollars.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Good morning. Regarding y complaint, the collection agency has yet to contact me in any capacity, and this is following the same unaddressed path they took when I disputed with them directly. I ask that you not close my complaint, as the company “has not” a responded to nor addressed my compliant of erroneous and damaging collection actions on a debt that doesn’t exist.
April 8, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
[redacted]
This in regards to case number [redacted] for Mr. [redacted] Receivables Management Systems is...
in the process investigating this issue and as soon as we receive information, someone from our office will contact Mr. [redacted].Should you have further questions, please contact our office.
Sincerely,
[redacted]
PISSED OFF! INCORRECT UPDATE REGARDING A CLOSED ACCOUNT- CORRECT THIS ASAP
If I could sue you for this I would because this ERROR is causing me money; I was in the midst of a refinance for my home but because of Receivable Managements Systems, it has been delayed.
What I need you to do is QUICKLY own this as an error on your side of the fence and ensure that it is corrected. And, I’m sure I’m not the only person this has happened to but I check my credit weekly and for years I’ve been in the 800 range…to have my credit drop 100 points…last month…because of an update error on your behalf. Do me some due diligence and do not reply with some generic response. Yes, I’m PISSED and this is what you do for a living…so you must understand my frustration. I had the opportunity of talking with Ms. C[redacted] who reached out the agencies the error was reported to.
HOWEVER, I need to know WHY this happened and how can I be assured it will not happen again; I will not tolerate any more ill surprises.
Medical - REC MGM SYS –
804-353-9300
Name: Ms. C[redacted] Ext. [redacted]
March 9, 2015[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This is in regards to case number[redacted] for [redacted] We have recently have sent Ms. [redacted] the information she requested and we apologize in...
our delay in getting this information to her.Should you have further questions, please contact our office.Sincerely,
[redacted]
[redacted]
We have no record of receiving any funds related to this
account. If the consumer believes the
account in question has been paid, then please obtain a copy of the front and
back of the check so that we may locate the payment. The consumer can send the information...
to:
[redacted]
[redacted]
[redacted]
The consumer may contact [redacted] at [redacted]
ext [redacted] with any questions.
Thank you
April 15, 2016
[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]
This is in regards to case number [redacted] Receivables Management Systems (RMS) will request from the...
original creditor to research Ms. [redacted] account. RMS will also request documentation for her account. Upon receipt, RMS will send information to Ms. [redacted] via certified mail to the address provided to the Revdex.com.
Should you have further questions, please contact our office.
Sincerely,
[redacted] Administrative Services
December 10, 2014
[redacted]
In response to the complaint number [redacted] in regards to Erich R Anderson, we have sent [redacted]...
documentation showing where he owes the disputed balance.[redacted] can contact Receivables Management Systems should he need further assistance.
[redacted]
September 9, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted],
This is in regards to complaint ID# [redacted] for Mr. [redacted]. Upon review of the information provided, Receivables Management Systems (RMS) has been in contact with Mr. [redacted]. Mr. [redacted] would need to contact our office to provide further information in order to resolve this matter.
Should you need further assistance please contact our office at 1-800-241-1611.
Sincerely,
Stephanie [redacted]Receivables Management Systems
March 29, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in regards to case no. #[redacted] from [redacted]. Receivables Management Systems (RMS) has handled this account in the guidelines of the company. RMS has contacted the original creditor to review this information and any documents received from original creditor will be forward to the consumer [redacted] and her mother [redacted] at the address we show on file.
Should you have further questions, please contact our office.
Sincerely,
[redacted]
Dear [redacted]:
Recently we received a notice of complaint filed by **
[redacted] against Receivable Management Systems. We strongly disagree with
the statements and allegations made by [redacted] in this matter. Please
understand this response should not be construed...
as verification of her claim.
As a third party collection agency, we have many clients for
which we provide collections services. We do not purchase the account from
clients but rather provide these services pursuant to contact. We are obligated
to follow the policies established by our clients as they relate to past due
debts.
Upon review of her file, [redacted] was advised that we would
have to contact our client for approval to remove this item from her permanent
credit record. We have communicated without client numerous times and they have
examined their file extensively. They have decided not to grant approval to
remove this matter from her permanent credit record. [redacted] was informed of
this decision. [redacted] balance is paid in full and no further collections
activity has been performed as it related to this matter.
I hope this information helps to provide a better understand
of the facts and thank you for your attention to this matter.
Sincerely,
[redacted]
Dear [redacted] [redacted] Enclosed please find the documents you requested.
Please
contact our office to pay by telephone or remit payment to:
RMS P0 BOX 8630
RICHMOND, VA 23226-0630
If you have any questions, please contact a representative at 1 (804) 353-9300 or (800) 241-1611. To reach us by FAX please dial (804) 353-2685.
Sincerely, DAMON W[redacted] Collections Specialist EXTENSION [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not recieved any new documentation to determine why the amount is being charged. Furthermore, any previous statements from RMS did not match the billing and balance as posted by patient first. Please provide in depth details to the charge and how it correlates to patient first. I have no idea what 'other' means, also don't understand why it is accuring interest on something that shouldn't exist.
Regards,[redacted]
Horrible customer service.
I called to ask a GENERAL question, AFTER my account was paid in full regarding credit reporting and "JR" was absolutely RUDE.
This place is terrible.
August 12, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of Mr. [redacted]'s account...
in our office, Receivables Management Systems (RMS) has taken the steps to clear up this matter. This account has been closed and information has been sent to update credit reporting.Should you have further questions, please contact our office.
Sincerely,
Stephanie S[redacted], Administrative ServicesReceivables Management Systems
January 5, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in response to case number [redacted] in regards to...
complaint filed by [redacted] for her daughter [redacted]. Upon review of this account, we do show in our records that this is paid in full and RMS will re-send information to have account removed from Ms. [redacted] credit report.
Should Ms. [redacted] have further questions please contact our office.
Sincerely,
[redacted]
Receivables Management Systems
December 9, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of Ms. [redacted] account, Receivables Management Systems...
(RMS) will request documents from the original creditor. Upon receipt of those documents, RMS will send via mail to Ms. [redacted] at the address listed on file.Should you have further questions, please contact our office at the number listed below.
Sincerely,
Stephanie S[redacted] Administrative Services, Receivables Management Systems[redacted]
November 22, 2016
Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear [redacted]
This is in regards to case number [redacted] for [redacted]. Upon review of [redacted] account in our system, Receivables...
Management Systems has recently sent [redacted] via mail the documentation she request from the original creditor. Should [redacted] have further questions or concerns, she would need to contact Receivables Management Systems directly.
Sincerely,
Stephanie S[redacted], Receivables Management Systems
June 27, 2016
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236
Dear Ms. [redacted]:
This is in regards to case number [redacted] for [redacted]. Upon review of Mr. [redacted]...
account, Receivables Management Systems (RMS) does show the account paid in full but we do not show any information that communicated account would be removed from his credit report. RMS has sent information to the original creditor to review account for remove from Mr. Wintson's credit report. Once RMS has received information from the original creditor we will mail information to Mr. [redacted] via mail.
Should you have further questions, please contact our office.
Sincerely,
Stephanie [redacted]Administrative Services
I actually had a positive experience! I was nervous about calling because I saw that I had a collection against me on my credit score from 7 years ago and I had no clue what it was! I called up and the guy (**) was totally friendly and helped me figure out what I owed and when the bill was made. Usually people at collection agencies have a rep for being rude (which is why I was scared to call) but he answered the phone in a pleasant manner and kept a polite tone with me the entire time which was very reassuring because debt is a scary thing! Anyways, thanks ** for making my first experience with debt a not-so-scary one!