Foot Locker, Inc.

I placed an order from footlocker on line on 2/17/order #for a pair of Jorden retro in the amount of $Tracking number 1Z57714003***, and states it was delivered on 2/23, but left at front door I was home all day and no one rang my bell or knocked on my doorI DID NOT RECEIVE THE PACKAGE On 3/12/and 3/13/I spoke to UPS and they stated they are accepting the claim and will be paying for the lost packageI then spoke to footlocker and spoke with Eric who refused to provide his rep id number and told me I will not be provided a refund due to a history of lost packagesI have no responsibility to his claim He was also rude and told me he does not who problem it is and then informed me that they will no longer be accepting any orders from me That is illegal you cannot do such a thingUPS stated they accepting it and now Footlocker has my money, and will have money from UPSI have no sneakers or money

I had place an order for my son my package was supposed to be delivered I went out to see if my package was there nothing I called footlocker to let them know that they said my package was delivered but I had no package now the wont give me my money back

Customer Service is crapOnline ordering is bogus cancelled my order without informing me ruined my Christmas family photos as a result refused to reshoot express for the inconvenience even though it is their system that caused the errorCustomer service careleenand nonchalantThis is my first time online and it was a Horrible shopping experience

On December 8th they charged my account $and I did not purchase anything I’ve been calling and emailing since Saturday with zero correspondenceNow my account is over drafted so I will incur more fees for a purchase I never madeI left my credit card on file with the app thinking it was a legitimate business

This is the 2nd time we've had problems with ordering online My $order got shipped to the wrong address (San Diego) in a different city with my receipt in side the box and I live in Murrieta....Footlockers web site does not update information to track your orderMy card has been charged but my order was delivered miles from my home

On Sunday, December 9, I placed an order with Foot Locker online The business had a coupon code for 20% off and free shipping on a $order The product I wanted was less than $100, so I added another item to make it $to receive the discount and the free shipping When I was on the page that had my total, it had the shipping cost listed as free, as indicated by the coupon code After clicking “place your order” button, I saw where I was charged $for shipping! I contacted the business twice through their online contact form and never heard back, the products were shipped and I received them along with an email wanting me to review my experience This is where I complained once again about being charged the shipping costs after my original page told me it was free Someone contacted me back and said that it was only for select items and that my shipping would not be refunded I let them know that their advertising was very deceiving, as I never saw where it was on

I placed an order on 16th Aug,and I paid for five pairsThey shipped my items on 17th Aug,the tracking number is ***I only received two pairs in this package, and I checked this tracking number in the UPS website and see the weight is only 4.8bls, it is unreasonable, the weight of every pairs of shoes is least 2bls, and this package should be 10blsI think their warehouse worker may make a mistake, they put only two pairs in this package!So I ask them to check this package and refund me!

I order a present for my gf footlocker took the money off my card after saying they don’t until order was shipped my order was cancelled which messed up my girlfriend Christmas present now they are holding my money when it suppose to take to days for a refund

Made a purchase at end of November for a Christmas gift Returned the items (athletic shoes/socks) end of January 2/13/(today) I received this shipment back stating it does not meet their return policy and to refer to their website I called and spoke with *** who said he could do nothing as it is company policy He looked at my invoice and agreed I didn't overlook the policy and that it is NOT disclosed on my return paperwork He transferred me to *** *** the Customer Care Supervisor Why have a customer care supervisor if they have no authority to right a wrong *** said he understood that this information was NOT disclosed on my invoice under the "Return and Exchange Instructions" He then proceeded to tell me I should have checked their website I asked "Why would I go to your website when it's right here on my invoice that says "Return and Exchange Instructions" Nowhere under this section does it even mention or recommend that a customer

I checked the status of my order that was placed on and noticed part of my street address was missingI’ve been calling CS multiple times and have been on hold for over mins each timeThe online CS is unavailable as wellPer their contact options, I’ve submitted an email and was supposed to have gotten a response within hours and I still haven’t gotten any type of response from themWhen looking on social media, I’ve read A LOT of other complaints just like mineI tried to contact the headquarters in WI but the direct numbers are busyI even called the local store and since I ordered online they can’t even pull up my order to assistThe store employee advised they were unstaffed and I completely understand thatMy issue is that there needs to be better communication of what’s really going onMany people has Christmas orders and we can get them! They’ve already charged my account for the order but haven’t deliveredThere’s no updated recording letting us know an

On December 28,I purchased a pair of *** *** shoes from Foot Locker's Sioux Falls locationThese shoes weren't available in store for the shoe size I requireStore employees then stated these could be purchased by the store and delivered to the store in 5-business daysI have made several attempts by phone, waiting up to minutes with no answer and by email with no responseI do continue receiving advertising emails thoughNice! I have since purchased another pair through Nike and received themI am seeking a full refund for my purchase in Sioux Falls, SDWhen we call the store they stated the store can't track orders and we would be notified by email when they arrive in storeMy order number on my receipt is listed below

Dec I placed an order for a pair of sneakers, when I placed the order I selected overnight shipping for the and placed on a promo, hit enter received an email that my confirmation for shipping was done however the shipping was incorrect at 5-days I tried to contact the number and received a busy signal for over hours I tried to reach out to chat that failed and said unavailable, tried to email never received a response, it is now a week later I still have no response the number is still busy and chat still unavailable! I reached out to ups who then told me that all they can say is footlocker has it with them and a tracking number however it will be shipped to my home thru United States postal on 1/3/even if I did select 5-day shipping )which I didn’t) that’s weeks later!!!! Not 5-days! All I want is my shoes and this has been an inconvenience and I feel as though this show purchaee online was supposed to be easy and it hasn’t been! I have reached

I ORDERED A PAIR OF SHOES FROM FOOTLOCKER FOR THE HOLIDAYS VIA THEIR WEBSITEI IMMEDIATELY RECEIVED AN EMAIL AFTER PURCHASE THAT THE ITEM WAS BACK ORDERED UNTIL 12/AND THEY SHIPPING WOULD BE UPDATED AFTER THAT DATEI HAVE NEVER HEARD ANYTHING SINCEI TRIED EMAILING WITH NO RESPONSETHE FIRST SIX CALLS I MADE WENT STRAIGHT TO A BUSY SIGNALON 12/I GOT THROUGH TO AN AUTOMATED SYSTEM THAT HAD ME ON HOLD FOR MINUTESTHE SECOND CALL I MAKE ON 12/IVE BEEN HOLDING FOR MINUTES, AND COUNTING WITH NO ANSWER THUS FARTHEREFORE, I CANNOT EVEN REQUEST TO CANCEL MY ORDER, I JUST HAVE TO LIVE WITH THEIR CRAPPY NON-COMMUNICATIVE SERVICE

I placed an order in the Footlocker website, and I paid for five pairs of shoes,but I only received two pairsI checked the tracking number in the UPS website and saw the weight of the package is only bls! It is unreasonable, every pair of shoes least should be bls and there should be bls of this tracking packageAnd I have written several times and never receive a reply! I this is fraud, they should refund three pairs of shoes! And this is not the first time they missing part items of one package!

I placed an order with footlocker recently and been waiting about days for my delivery I paid for Express delivery and only the 4th day I called ups to find out were my package wasThey informed me that the supplier mailed it out without an addressnow I call footlocker customer service and spoke with there service repAfter explaining the problem to the rep and her placing me on hold different times I asked to speak with a supervisor wait another to mins just for them to hang upI then called back again and got another rep after explaining the problem again he transferred the call to a supervisorthey came on the line and I asked them how does your company send out a package with no addressshe started to trust to over talk me and try placing the blame on me saying it's my fault that the address was wrongI explained again to that supervisor that I been ordering for yrs now and never had a problem and now all of a sudden there system lost my addres

On July I made a purchase on footlocker website and on the 13th of July I received an email stating that my package was delivered so I went home to retrieve the package so I could give it to my Niece for a birthday present but when I got home it was no package so I called customer service on the same day to let them know my package was not there so today I received another email from the investigators about my package stating that someone retrieve the package from my home, but when I went back to look and see who signed for the package it said the package was left in the mailbox or near it, and then they say the delivery guy said he gave it to someone but that’s a lie too

On June 26, 2018, we placed an online order at Footlocker.com for pairs of shoes (Jordan & NMD) that were shipped to our home On July 6, we returned a pair (Jordan - $180) to our local Foot Locker in Schaumburg at Woodfield Mall, which the local store shipped to Wisconsin Then on July 16, we returned the other pair (NMD - $130) to the same local Foot Locker, which they immediately refunded to my credit card I am still waiting for a refund on the Jordan 3, which were mailed out by the local Foot Locker and has been received per the UPS tracking number

I ordered a pair of shoes off the Footlocker website on 12-14-for a Christmas gift It says on their email response to me that it takes hours to process the order and 3-days for shipping It is now 12-28-and I still did not receive the shoes There is no update on their site on the status of my order No one responds to the multiple emails I sent, they do not answer the phone (I've waited for 15-minutes and no one ever picks up) and no one ever answers their Live Chats These were a gift and by their initial response, I should have received these long ago At the very least, they could provide me an update as to the status of their order, but they gladly charged my card and never sent the shoes If they won't respond, how do I even go about cancelling this? I feel ripped off!

champs sports subsidiary to footlocker retail inc claims to have free returns at no cost for the customer on the day july 25th I called champs sports customer service to ask on the status of my return I was told that my return had been initiated for the amount of $and some cents dont remember the exact amount I asked the customer service representative why was the amount $when I initially paid for my whole order she explained that champs only covers the total amount of the product and the sales tax in the return and not the shipping charge in which the customer pays I explained that no other company have done this before in my past experience and that it wasn't right I asked to be transferred to a supervisor and she politely transferred me I was then transferred with the supervisor expressed my concern and he told me the same thing that champs does not return the shipping fee because then the company would lose money? I then explained to him that if the shipping is

I PURCHASED A PAIR OF RUNNING SNEAKERS FOR MY SON ON 06/ HE WORE THEM ON 06/AND THEY RIPPED ON THE SIDE I CALLED IN ON 06/15, RECEIVED THE EMAIL WITH A UPS LABEL ON 06/TO RETURN AND FOLLOWED THE INSTRUCTIONS AS GIVEN THE SNEAKERS WERE RECEIVED AT THE WAREHOUSE DOCK ON 06/@ 8:35AM PER THE UPS TRACKING NUMBER 1Z3Y406X9*** I WAS TOLD THE RETURN WOULD BE PROCESSED WITHIN 3-DAYS OF RECEIPT TO DATE, I HAVE NOT RECEIVED A REPLACEMENT PAIR OF SNEAKERS OR A REFUND EACH TIME I CALL, I GET A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE WITH A DIFFERENT EXPLANATION FOR THE DELAY ONE BEING, THEY HAD TO FIND THE SNEAKERS