Foot Locker, Inc.

Review: I placed a order on 2/**/14 for a pair of sneakers from the Foot Locker call center. The individual told me that they were available and placed a order. She stated that they would ship on Monday 2/**/14. When I tracked the package I received notification that the package did not ship. I called Foot Locker and found out that my order was actually a pre-order for something that they did not have in stock. I asked for a [redacted] and [redacted] took the call and told me that I would not receive the package until about March [redacted] or later. I told her that this is bad business and that I would put in a complaint with the Revdex.com and she said since you are suing use I have to release the call and hung up. This package was for my daughter and now there is none available in any store which looks like she will not receive her package. The person who took the order should have stated that they were not in stock.Desired Settlement: FIND ME A PAIR OF RETRO JORDAN 10 BLUE IN A SIZE 7!!

Business

Response:

Dear [redacted],

I have received a copy of your correspondence and reviewed the information in [redacted] account. I am very sorry for any inconvenience she experienced with the processing of her recent order for the Jordan Retro 10.

We expected to have this product available to ship at the time orders were placed; however, the shipment was unfortunately delayed from the manufacturer. We sent an e-mail to [redacted] the day after her order was placed to advise her that we were waiting for the shipment and that she should expect to receive her package within 2 weeks of the expected date of 2/**/14.

I tracked [redacted]’ package and UPS confirmed they delivered it to her on 3/*/14 at 9:57 am. Due to the delay in her shipment, I have issued a refund back to her credit card for all shipping fees associated with this order with our apologies. She should expect to see this refund within 5-7 business days. If she needs to return the item for any reason, she is welcome to contact us for a prepaid shipping label and we will be happy to waive all return shipping fees as well.

Thank you for your time.

Sincerely,

Foot Locker, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it is sad that businesses today can get away with bad business pratices and telling untruths to the consumer and nothing will be done .

Sincerely,

Review: I placed an order on February [redacted] 2016, number [redacted]. I am moving as of the [redacted] of February and upon reviewing the calendar, decided standard shipping should be well sufficient to receive my package in time. As of today, February [redacted], footlocker has simply 'printed a shipping label' and has not yet shipped. It has been 7 days since the order was placed.

1. On Friday, ** February, I became concerned that my item had not shipped so I called Footlocker. After 1 hour and ten minutes on hold, I spoke with an agent. I explained the situation and offered three potential solutions, a. I was willing to pay for a ship upgrade. b. I was willing to ship to store and pickup, c. I was willing to change the shipping address. The agent responded that the item had already been prepped to ship and would be going out first thing Monday morning from a store location. She said that when the item ships, to call Footlocker and request an intercept to redirect the package. While not ideal, I agreed.

2. Today I called Footlocker, having received no shipping confirmation, and after only 47 minutes, spoke with an agent who said the package was being shipped today but because it was sending via [redacted] that no intercept was possible and to take up the matter with the post office. She provided a tracking number of (Revdex.com requested removal) and ended it there.

footlocker has made this entire process so unworkably difficult that I cannot say with any certianty that I will receive my shoes. I will not live at the address sometime next week when they arrive, nor is the Post Office willing to assist me as I am not the shipper.

What I want is a guarantee from footlocker that I will receive the footwear I ordered, in new condition and I want my shipping and 'handling' fee refunded. They have wasted so very much of my time and have made me jump through hoops to try to make this delivery happen. The distance from my current townhome to my old apartment is over 20 miles - Through the center o[redacted] - so roughly 1.5 hours round trip.Desired Settlement: 1. Refund my shipping and handling.

2. Send me, via email or mailed letter, an apology for making something so minor, so easy to correct, unworkably difficult.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and contacted Mr. M[redacted] to personally apologize for the poor experience he had with his recent order. I was able to have the store intercept the package and ship it to Mr. M[redacted]s updated address, and I refunded his shipping and issued a $30 gift card for his inconvenience. Thank you for your time. Lindsey B[redacted] Customer Care Supervisor Foot Locker

Review: I am sending this regarding an order I placed on 11/**/14 (order #[redacted]). The pacakage showed as delivered on 12/*/14. The address it was shipped and supposed to be delivered too was [redacted]. Instead it shows that it was delivered to [redacted]. This was the incorrect address. When I called for assistance the representative named [redacted] told me to go to the address and look for the package myself. this is unacceptable. They know they shipped my item to the wrong address and they are not offering any assistiance with correcting this matter.Desired Settlement: I would like a replacement item immediatley. this is a birthday gift. and I need it immediatley. I dont want a refund.

Business

Response:

December**, 2014Revdex.com Serving Metropolitan New YorkAttn: [redacted]RE: ID #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s account. I left her a voice mail yesterday stating that our claims department has approved for us to service her immediately for her Foot Locker order that [redacted] delivered to the incorrect address. The boots on the original order are now backordered until February 2015 so I offered to either issue a full refund or a replacement order for a substitute item. [redacted] can call us anytime at ###-###-#### with her preferred option and we will be happy to resolve the situation. Thank you for your time.Sincerely, [redacted]Foot Locker

Review: On 2-**-14 I placed a order with footlocker.com and the original order total $289.86 with the tax ,shipping&handling. Now the order had to be broken down because one pair of the shoes had to be shipped from a store and did not come from footlocker.com. so in doing that I have been charged for the item twice which is not the way it is suppose to work, if you are going to charged me for two pairs of the same shoe than you need to sent me two pairs of shoes.I was charged $289.86 plus $79.56 which is a total of $369.42 AND THAT IS WRONG ALL THE WAY AROUND THE WORLD, So I want them to fixed this problem ASAP!!!!Desired Settlement: Refund all the money minus the $289.86 that was the original order!!

Business

Response:

February **, 2014

Review: I got up early for the release of the new Jordan Bel Air shoes online, I added them to my cart and when I hit continue I received the message that the site is temporary out of service. I called the number to explain what happened and the lady would not help me and she said the site is up and running fine. I was able to take a picture of the message I got. Now the shoe is out of stock and I can't get it unless I want to pay double for them on another site. The lady I spoke with did not try anything to resolve the issue when I waited to speak with someone for 1 hour and 35 minutes. That was a horrible way to treat someone that was just trying to spend money with this business. I would expect good customer service from a company that has been in business for a long time.Desired Settlement: I want the shoes.

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. Our website did not experience any type of website crash or system outage during the launch of the Jordan Retro 5 Bel Air on 10/*/13. Our Jordan launches create an extremely high-demand situation, and for that reason, our website is set up to only allow a certain number of customers through at one time. This allows more customers to successfully purchase these items and prevents a system overload which could result in the website going down entirely.

To ensure fairness to all of our customers, our online launches are a first-come-first-served process. It is not unusual for our entire inventory of launch products to be completely sold out within minutes. If [redacted] was not able to successfully add the item to her cart and complete the order process, it means that product was sold to other customers who were further ahead of her in line.

I apologize for any inconvenience, but at this time, we do not currently have any sizes of the Retro 5 Bel Air in stock and we do not expect to receive another shipment from Nike. I would recommend that [redacted] monitor the Release Calendar on [redacted] for the most current information on upcoming product launches.

Thank you for your time.

Sincerely,

Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the message I got after I had the shoes added in my cart and went to purchase them. I do not accept there response due to the fact I did have the shoes in my cart, I know when shoes are released and I understand how the sites work. I buy a lot of shoes, my son and husband love shoes so yes I get up extra early when there is a new release of shoes to buy them! I'm not stupid when it comes to getting retro or new released shoes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/**/15 on footlocker.com I ordered item 79591010 (JRDN AJ1 HI-BK/WH) size 12 for the price of $129.99 + tax and shipping =$146.60. I was given 2 order confirmation numbers as follows [redacted] (on screen after order was placed) and [redacted] (in confirmation email). Following the completion of the order I received this message on the screen: "Thank you for your order! Our team is busy working behind the scenes to process and ship your order quickly. While your order or shipment confirmation may be delayed due to high volume, rest assured, your order will be received within the time frame for the shipping method you selected" (note I have screenshots of the original order). According to the confirmation information provided my order should arrive to my home by 1/**/15. On 1/**/15 I received an email stating that my product was on back order and would not be delivered as promised, I replied back to this email stating "maybe I should go into the store from now on" (if online ordering system for footlocker.com is displaying false inventory records). On 1/**/15 footlocker customer service replied to my concern with a very condescending and insulting email, indicating they had not received the product from the manufacturer. I personally know 2 people who have gotten the same product (same size) one online (order shipped) and one from a store location; the idea that they never received the product from the manufacturer is false on multiple levels. In a similar event on 1/**/15 I attempted another online order, the difference is when I placed the product in the cart and began the order footlocker.com indicated the product was on back order and would not ship until 1/**/15; I immediately backed out of the order and went to a storefront and purchased the product (the information that the online system provided on that day allowed me as a consumer to make an informed decision about how I wanted my product).Desired Settlement: Delivery of my order by 1/**/15 (5 - 6 business days) as guaranteed by online confirmation. I believe footlocker should revamp the online system to ALWAYS reflect accurate inventory. At the very least I should have my shipping charges vacated, if the order is going to be late.

Business

Response:

Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s account. I sincerely apologize to him that he was not notified at the time his order was placed that the Jordan AJ1 was on backorder. Typically our website does state this information up front, and I am unsure why that was not the case with this product. I can confirm that [redacted]’s order did ship out today and if he did not already receive a tracking number in his e-mail, he should receive it later today. Unfortunately I was not able to upgrade his shipping since the order has already left the warehouse, but I have entered a $7.99 refund for his shipping costs which [redacted] should process back to his account within 5-7 business days. In addition, I am sending a $20 gift card for his inconvenience with our apologies for his poor experience with Foot Locker. He should receive this gift card in his e-mail within 3-5 business days. We do value him as a customer and I am hopeful he will allow us to give him a better experience in the future. Thank you for your time.

Review: received confirmation on order then was taken back due to a computer glitch in their payment system.

On January [redacted], 2015 my son saved his Christmas money to buy a pair of Kobe 9's that he has been wanting. We got up early and continued to try and purchase them through the website. We finally did get a pair reserved and paid for through their website. I received a confirmation order number [redacted]. On January [redacted], 2015 I received an email at 9:56 PM saying they had issues with their payment system and we could re-order. I called customer service at 10:00 PM that same night and went through the issue with customer service. They of course said they were sold out and could not get us a pair that they invoiced us for. I understand they are just a pair of shoes but it was an item that was promised to him and then taken back. All they wanted to give us was $15 gift card for a $270 pair of shoes and they said that was going outside of their guidelines and we should not have received anything. A business should honor their commitment once we receive the invoice. If THEIR payment system was not working they should have contacted us to get the payment information again before releasing our reserved item. My son was waiting all Christmas and now he is out. $15 for something they promised and GOING OUTSTIDE THEIR GUIDELINES to even offer that is not quality customer service.Desired Settlement: Go above and beyond when something like this happens. Make up for their commitment. Reserve a pair next time they come out or something better than $15.

Business

Response:

[redacted]

[redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s account. I sincerely apologize for the problems he had with his recent order for the Kobe IX.We did experience a system issue with this launch that we had not encountered before, and all orders were cancelled because we did not receive payment information. We reached out to those customers to advise them of the issue and invite them to replace their order, but as in [redacted]’s case, some customers were unable to place a new order because their size had sold out. I certainly understand [redacted]’s frustration with this situation, especially since the shoes were a special purchase by his son. Following his conversation with team leader [redacted] on 1/**/15, our leadership staff was instructed to monitor inventory for [redacted] and contact him if this item became available. Unfortunately we have not yet been able to secure a pair to fulfill his order, but we will continue to try.As [redacted] stated, we typically do not offer compensation to customers who were unable to order high-demand launch items due to lack of availability. However, [redacted] did place his order with good faith that we would be able to fulfill it, and he did receive confirmation that his order had been placed. Due to manufacturer restrictions we are unable to reserve future launch items, but as a courtesy for this situation, I have processed a $50 gift card which [redacted] will receive in his e-mail within 3-5 business days. Again, I apologize for any inconvenience.Thank you for your time.Sincerely,

Review: I've always been able to obtain a military discount at CHAMPS as long as I provide my military id card at the counter. I recently went to by shoes for myself and my boys and the cashier asked me to input my social security number and retirement date in the system.I told her absolutely not. That is illegal. She said in order to get my discount I had to input my information so that [redacted] could verify my military status. I told her my id card verifies my military status. I spoke with the [redacted] and he informed me as well that I had to input the information into their computer or call ###-###-#### or go to [redacted].I called and they requested that I send a copy of my military id card to them. I informed them as well that making a copy of my military id card and giving it to someone is illegal. My wife confirmed with a specialist at Operations Security (OPSEC) Program [redacted], United States Army Medical Command, [redacted],that this is indeed illegal. I told the [redacted] viewing my id card should be sufficient but I was not able to get my discount because I would not provide this information or a copy of my id card to [redacted]. I feel Champs along with these other stores that are using [redacted] to "verify" military status are falsely advertising military discounts.Desired Settlement: I should not have to provide a copy of my id card or have to input my personal information into any database to obtain the military discount advertised. Showing my military id card at the counter should be sufficient.

Business

Response:

[redacted]

To Whom It May Concern:

I have received your correspondence and reviewed [redacted]’s concerns. I apologize for any inconvenience but we recently changed our military discount program and we now require verification

of a customer’s military service before a discount can be applied. Previously, our stores would give the discount to anyone who presented a Military ID; under the new program, there are certain

groups who may possess a Military ID but are not eligible for the program.

The initial verification process requires that the customer enter their name, date of birth, military status (active or veteran) and date of military separation at the store register. [redacted] verifies the customer’s military status and either approves or denies the discount. If [redacted] does not recognize the customer’s information, a message appears stating,

“The Military Verification Service, Sheer ID, has been unable to instantly verify your service records and we are unable to grant a Military Discount to you at this time. Please go to [redacted] or contact ###-###-#### where you can provide additional information that will help [redacted] identify your service for all transactions in the future. You only have to verify once. We apologize for any inconvenience and value your service.”

The [redacted] website provides the following information to customers who are required to provide additional documentation:

To confirm your eligibility, please upload one of the following accepted forms of identification: Form DD214 for retirees, orders or deployment records, or any other official U.S. Military Credentials you feel prove your service. NOTE: If your document scan is too fuzzy to read, does not show your full and legal name or shows a name different from the one you are verifying this offer under, you will not be able to finalize the verification process. Please do not include any confidential information on the uploaded document, such as social security numbers or banking details. Please be sure any sensitive information is blacked out before you upload your document.

We do not require members of the military to provide a social security number for any part of the verification process. In addition, as stated in the underlined area above, if the customer is asked to provide further documentation to verify their service, we ask that they black out or don’t include their social security number or any other confidential information.

If [redacted] wishes to take advantage of our current Military Discount, he will need to upload the required information so his service can be verified. He is welcome to choose any of the listed types of documentation he feels comfortable with to verify his service; he is not limited to providing a copy of his military ID. This is a one-time process, and after he is verified in our system, he will not need to provide the information again. Again, I apologize for any inconvenience and I welcome [redacted] to contact us if he has any additional questions or concerns.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would very much like to receive the Military Discount, however when I validated my information they also wanted me to upload my Military Identification which is completely illegal. Also, all the employees were unaware of your new policy, so even the [redacted] at the store couldn't assist me and couldn't understand why [redacted] wanted a photo copy of my Military Identificaton. I was never informed about any other Military Credentials.

Very frustrating that I've spent several hundred dollars at stores from your Corporation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Providing a copy of my military documentation is unacceptable and goes against Army Regulation (AR) [redacted]. I contacted the OPSEC Department at [redacted], ** and they confirmed that providing a copy of my Military ID card as [redacted] asked me to is absolutely unacceptable. They even sent out a message on the Army OPSEC [redacted] page to get the message out to Military Personnel and Family members as many are unaware of this regulation. What does SHEER ID do with this information once they have it? Who do/can they share it with??

I do not understand why showing my Military ID Card at the counter is unacceptable! This is absolutely ridiculous! If my Military ID Card isn't good enough for your company, then neither is my business. 20% off your merchandise is not worth copies of my Military Documentation!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%

Business

Response:

[redacted]

To Whom It May Concern:

I apologize for any inconvenience this process is causing to [redacted]. As stated in a previous response, the [redacted] website provides the following information regarding acceptable documentation to validate military service.

To confirm your eligibility, please upload one of the following accepted forms of identification: Form DD214 for retirees, orders or deployment records, or any other official U.S. Military Credentials you feel prove your service. NOTE: If your document scan is too fuzzy to read, does not show your full and legal name or shows a name different from the one you are verifying this offer under, you will not be able to finalize the verification process. Please do not include any confidential information on the uploaded document, such as social security numbers or banking details. Please be sure any sensitive information is blacked out before you upload your document.

As previously stated, if [redacted] does not wish to provide a copy of his military credentials, he is welcome to submit orders/deployment records as proof of his service. This information is only used to validate the customer’s military service for purposes of qualifying them for this discount.

For yours and [redacted]’s review, I have included a copy of the in-store [redacted] verification process, including screenshots of what information the customer is asked to enter. As previously stated, the customer’s social security number is not used for any part of the [redacted] validation process. We also request that customers

do not include or black out any confidential information prior to uploading any documents.

I apologize that we cannot accept in-store visual confirmation of military IDs to verify military service; in the past this was acceptable validation, but under our new process, customers are required to follow this process to validate military service.

Thank you for your time.

Sincerely,

Review: I ordered some ASICS (PINK) shoes and was told that they would be there on the **of Dec and it would take 3 to 5 business days for them to come. I received a call from lady foot locker on the **and that's the day that the 800 number said they were delivered to the store but the store said they never got them. Now this was really strange bc I got a call on the 3rd and the 800 number said they were delivered to them on the third and the girl that I ordered them from either quit or was fired. So I went into the store on the [redacted] and they didn't have the shoes so we reordered the shoes and she said 3 to 5 days again so on the [redacted]I called and she said she didn't have them now I am mad so she said call the 800 number which I did and they said they were delivered on the [redacted]after that the girl at the sore called and said don't be mad I have the shoes and I told her that I would be there when I got there I told her that I wanted my money back and she didn't try to give me money back on the shoe or anything she said I understand and gave me the money. I CAN'T BELIEVE THIS STORE DOES BUSINESS THIS IS NOT EXCEPTABLE I WANTED THESE SHOES AND FELT THAT I WAITED 3 WEEKS FOR SOMETHING THAT THEY WANTED FOR THEMSELVES OR SOMETHING. I FEEL THEY OWE ME THESE SHOES AFTER ALL THIS MESS.Desired Settlement: I waited 20 days for these shoes I paid for them and they got them twice and tried to hide them from me twice. I went to get my money back and they didn't offer anything for my three trips up there and all my problems...I feel they should give me these shoes or discount them a lot bc of all this.

Business

Response:

Review: I received a gift of items from Lady Foot locker and returned them within one week of purchase. I did have a gift receipt, and just simply wanted the original card to be refunded. The retail associate said that couldn't be done, and instead offered me a gift card. It wasn't till later I realized that the gift card was a merchandise return card (which is different from a gift card).

In conclusion, this associate did a bait and switch with respect to my return. Since my items were gifts and I had the receipt in hand, there should be no reason to why the purchase could be refunded to the original credit card or to issue a gift card. After this experience, I will never shop at Lady foot locker. The way I was treated was unacceptable.Desired Settlement: I would like the business to honor their policy, as follows: For returns processed 90 days or more from date of shipment, a Gift card will be issued if an exchange isn't requested.

Business

Response:

To resolve [redacted] complaint, The Foot Locker District Manager in [redacted] called her to discuss. [redacted] was happy that he called. She still has the gift cards and is not sure what she wants to do with them. The district manager gave [redacted] his phone number and will call him when she decides.

Sincerely,

Review: Footlocker clearly states that if you join the vip program when you reach $300 as a vip member you will receive a $20 reward certificate and additional rewards, depending on how much you spend afterward as a vip member. On Nov **2013 I qualifyed for this promotion but never received it. On Jan **, 2014 I placed another order which qualifyed me for an addition $15 certicate but never received it. I have emailed this company several times and they have never responded. I even informed them that if they did not respond I was going to file a complaint. On January **,2014 I did [redacted] to talk to a customer service rep who stated there was a problem with my account and he could not fix it so I requested to speak to [redacted]r on live chat. After sitting on live chat with the [redacted] for over a half hour she assured me the problem was fixed and I would recieve my rewards in 4 weeks. When I did not receive any again I contacted the company by email twice at the end of February as of this day the company has still not responded. They have even gone as far as taking all of the rewards points out of my account to appear as though I never spent anything.Desired Settlement: Since footlocker never honored their deal I would like a full refund for the 453.59 which is the totall spent within the year. I could have easily taken my business to finishline where they actually honor their reward program points.

Business

Response:

April *, 2014

Dear [redacted],

I have received your additional correspondence and reviewed the

information provided by [redacted]. Due to the fact that it appears the

VIP guidelines were not properly explained to her by the previous

supervisor she spoke with, I am happy to issue a $15 gift card to

replace the rewards card that she expected to receive. The gift card

will be e-mailed to her at [redacted] and she will receive it

within 3-5 business days.

For the duration of time that [redacted]

is a platinum VIP member, she will receive a $10 gift card when spending

$100-$14*.** in a single purchase, a $15 gift card for spending

$150-$1**.**, and a $20 gift card for spending $200+. (She must give

her phone number to the store and let them know she is a VIP member at

the time of purchase, or log into her online account prior to making a

purchase on our website, in order for her rewards to be automatically

processed. If we have to add the purchases for her after the fact, the

process to add points and send rewards will be longer.)

I appreciate her bringing this matter to our attention and I thank her

very much for her patience as we resolved this issue. If she has any

further questions or concerns, I welcome her to call us anytime.

Thank you for your time.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: On January **which was the day I chatted with a footlocker [redacted] via live chat who assurred me that my account had been fixed by her manually because she didn't know why my rewards were not showing in my account. She knew exactly what my purchases were and told me that I would receive my gift reward card in the mail in 3 to 4 weeks. The $10 gift card was given to me immediately by the online [redacted] as a courtesy for being on the online chat with her and a customer service rep for almost a half hour. She asked if I would like the $10 gift card as a courtesy for being patient at which time I said yes. The footlocker rules state you must spend $300 to reach platinum status. It does not say well even though my [redacted]order put in platinum status you have to wait for your 4rth order to get your rewards. If that is the case it needs to be specified in the rules and it does not. The vip program updates to let you know how much more you need to spend to get to platinum status which stated that I was $10 away from platinum after I made my second purchase. Apparently the online [redacted] did not know such a rule applied either or she would not have told me that my rewards card was being mailed out. What footlocker is stating in this complaint is not what there website says.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

Dear [redacted]

I have received your additional correspondence and reviewed the information provided by [redacted]. Due to the fact that it appears the VIP guidelines were not properly explained to her by the previous [redacted] she spoke with, I am happy to issue a $15 gift card to replace the rewards card that she expected to receive. The gift card will be e-mailed to her at [redacted] and she will receive it within 3-5 business days.

For the duration of time that [redacted] is a platinum VIP member, she will receive a $10 gift card when spending $100-$149.99 in a single purchase, a $15 gift card for spending $150-$199.99, and a $20 gift card for spending $200+. (She must give her phone number to the store and let them know she is a VIP member at the time of purchase, or log into her online account prior to making a purchase on our website, in order for her rewards to be automatically processed. If we have to add the purchases for her after the fact, the process to add points and send rewards will be longer.)

I appreciate her bringing this matter to our attention and I thank her very much for her patience as we resolved this issue. If she has any further questions or concerns, I welcome her to call us anytime.

Thank you for your time.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hope that foot locker has updated there VIP rules to specify exactly what it say here, that you can only receive the rewards if you spend the amount specified in a single purchase. I will be checking the website to see if the rules have been updated. This could have easily been a case for a class action suit but I am willing to accept the gift card from footlocker this time.

Sincerely,

Review: I ordered a pair of shoes at the store jan 22 and was told they would be there the next week but I got a e-mail from foot locker saying they couldnt fulfill the order for some reason to stop by and get my money back. I then called up there telling the manager I would be there Wednesday and when I got there they didnt even have the money to give me and he knew I was coming. Making a long story short I drove over 2 hrs round trip for nothing. I then called ###-###-#### and a lady named [redacted] said she could send my money back by check and it would take 2 weeks to process and a $10 gitf certificate for my troubles. Well it took probably $25 worth of gas and I thought that was a slap in the face. I then ask here to overnight the money and she said that was no option. Also the other woman I talked to later said that was no option.

Product_Or_Service: Shoes

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

My original $107 + my gas and troubles.

Business

Response:

February [redacted], 2014

Review: wanted to exchange or refund a pair of nike air shoes had for two weeks because gave to my child birthday went to store at oakland mall manager stated the shoes were worn ,no the shoes were only tried on and walked around the house (return because shoes hurt around ankle ), the manager was very rude very ,very rude. went home called footlocker told what happened foot locking said on problem send shoes back and they would give a refund or store credit. sent shoes back two weeks later they send back saying the shoes sale was to long over refund time, and they needed a copy of sale slip ( never told , I still have and I also on slip you can see I spent 3 hundred close to 4 hundred dollars . I want to get a refund for the shoes and have foot locker stand up to their reputation ,Desired Settlement: refund the shoes to credit card

Business

Response:

Review: I ordered a t-shirt from Footlocker.com February **, 2015 and yet to receive it.

I ordered a t-shirt from footlocker.com and I have not received it yet. I contacted footlocker and their manifest said they delivered it to my local post office. I then called the local post office and they said they didn't have any packages with my address or my name. So I contacted footlocker again and they said they had to do an investigation and it would take up to 10 days to complete. I expressed my feelings that I think that takes too long. They should be able to trace it in a day. My order # is [redacted]. They charge an arm and a leg for shipping but then when you don't receive it they want to make you wait for your purchase over 10 days.Desired Settlement: I want my purchase and I deserve a refund or gift card for my time.

Business

Response:

[redacted]

[redacted] Dear [redacted],I received your correspondence and reviewed the information in [redacted]s account. When [redacted] contacted us, [redacted] had confirmed that the package was successfully delivered to her address on 3/*/15. Our normal process in this situation is to complete a delivery investigation to determine why the shipper shows the order was delivered but the customer states it was notreceived.I contacted our investigation department to determine why [redacted]s investigation was still pending and they stated it was because they did not receive a response to the initial e-mail they sent [redacted] regarding whether the package had been received. (Typically if we do not receive an e-mail it is because the customer located the package after the investigation was filed.)As [redacted] states she did not receive it, I have filed a refund in the amount of $42.11 back to her credit card. Her bank should have this posted back to her account within 5-7 business days.Thank you for your time.Sincerely, [redacted]Foot Locker

Review: I waited in line last weekend, December [redacted], at the Champs Sports location in [redacted]Delaware. (store number [redacted]according to my receipt) I got 2 tickets for the Air Jordan Retro 11(gamma blue) One ticket was sz 11, the other a grade school size 7y. According to the tickets/employees, I would have no problem picking up both of the pairs I had tickets for. When I went in to pick up my 2 pairs, which, keep in mind, I was issued tickets for. My girlfriend was in line with me as well so she also had 2 tickets, but she was going to be out of town at her aunts house for the pickup date. So I asked my mother to come with me, so she could get my girlfriends 2 pairs. So between me and my mother we had 4 tickets. When I got to the store, the fellow at the counter, Chris ([redacted]) told me that he could only let us get one pair each, so we each got our one pairs. took care of some additional shopping at the mall. and returned for the second pairs. He made a big fuss about giving us our second pairs, saying we really need to have 2 different people come in, in the future. So, a few hours later, one of my buddies, who waited in line with me with his girlfriend and daughter(and got tickets all their size) gave me a call. To sum up the conversation, this jackass Chris wouldn't let him pick up his wife and daughters sneakers. So I said, you have til 6pm you might as well go back later maybe he wont be working. He responded, I would but I cant I have to be at my grandmothers house in Rehobeth. So I told him, I know a few people who work at the mall(at other stores than champs) I can probably get someone to pick them up. So, he dropped his tickets and money for the sneakers off at my house. I arranged a few friends to meet me at champs and gave them the tickets and money, to pick up the shoes. While we were in the store, this [redacted] hole, Chris, got a real attitude with me. He told me specifically, "This [redacted] is not happening next big release" and "You will be lucky if I ever let you buy a pair of shoes at this champs again" Now I'm a sneaker collector. My entire family, and a few close friends are as well. I, personally have spent over $9,000 at champs and footlocker this year.(if you don't believe it, pull up my VIP card, under the number listed) I don't appreciate this [redacted] hole saying I cant shop at champs. So I told him, Ill be here tomorrow to get my raffle tickets for the Nike Basketball Christmas Pack. and he told me that he personally guaranteed that I would not get a pair. I don't appreciate a horrible employee, disrespecting me, and also telling me that the raffles at champs (cough, cough what the [redacted]cough cough) are fixed.Desired Settlement: I would like 50% back for the Gamma XIs I purchased today.

and I would like the Nike Basketball Christmas Kobes, Lebrons and KDs in a sz 12 guaranteed for me at 50% off as well

Business

Response:

December [redacted], 2013

Review: On Sunday, December [redacted] I contacted footlocker and was notified that the raffle for the Retro jordan gamma 11's and foamposites would be starting and ending Sunday. I went over to the Foot locker located at [redacted]to enter the raffle. The following Monday I received a call from a woman at the store stating I had been selected for the Nike foamposites and need to pick them up by Friday between 8am and 3pm. A half an hour later I miss a call from the store. I contacted the store back and a man answered stating he called my number for the gamma 11's but now he's moving on to the next person and there was nothing I could do. First of all there was NOTHING stating that I would be disqualified for missing the call. I won the raffle fair and square and was not even given an hour grace period when I called right back after 4 minutes of missing the call. Two of foot lockers core values are Excellence and Service (To satisfy their customers every time) I feel as if I was treated unfairly and the rules of the contest were NEVER explained to me. I drove all the way from another side of town to enter the raffle. I am a working adult and cannot always answer my phone during business hours and I feel as if this company has no grace for an individual who has to work Mon-Fri 8am-5pm. Just as the foot locker employees have jobs and cannot be on their phones or leave anytime neither can I. I won a pair of shoes fair and square and was disqualified for something I was unaware of. The raffle ticket rules are ridiculous and are not given up front. Upon speaking with a representative on a live chat to report my complaint she told me she didn't know when corporate would respond and initially gave me the wrong number to customer complaints and then after I called the number and told her that was not the number to customer complaints she began to tell me they didn't have a number to customer complains. Foot locker does not live up to their core values and I have given them ALL of my business. I was even given a receipt when I received my ticket and no where on the receipt states this rule.Desired Settlement: I would like to have a guarantee on the jordan retro gamma 11's or a guarantee on another pair of retro jordans coming out in the future. I am asking for nothing free just for the spot that I entered the raffle and won initially but was disqualified for for a rule I was not made aware of. Also in the future a rule like this should be modified even for other individuals who are working and may miss the call. Also the rules should be stated in the beginning.

Business

Response:

Review: PURCHASE WHITE/ WHITE AIR FOAM POSITE ONE ON MARCH **,2013 . THE PRODUCT IS UNWORN AND HAVE CHANGE COLORS FROM WHITE TO YELLOW. THE SNEAKERS WAS NOT EXPOSE TO LIGHT.Desired Settlement: REFUND OR REPLACEMENT OF SNEAKERS

Business

Response:

Dear [redacted]

To resolve [redacted]'s complaint we have offered to return the white Foamposite sneakers which he claims have yellowed. [redacted] said he would go to the Queens Center Mall Foot Locker to do the return and get his money back.

Sincerely,

Review: Two months ago I purchased a shirt and a hat online from foot locker. Upon receiving the items, I noticed that the hat had some marks on it so I called customer service. They said that I could not return it to a store but needed to mail it back to them per their instructions. I did that using their "smart label" system. They are now claiming that they did not receive the hat back and will not refund the purchase. I bought a product from them. They shipped a defective product. I tried to return it and now they are saying they never received it.Desired Settlement: I would like them to refund the purchase price and associated tax of the purchase of the hat.

Consumer

Response:

Since issuing the complaint, Foot Locker has verbally agreed to honor the refund. I would like to request that my complaint be rescinded. Thank you.

Sincerely,

Review: On Feb. ** 2016 I made a pur[redacted] of $198.45 with my [redacted] debit card. During the transaction the cash register failed to print a receipt. I was informed by the Manager Keesha N[redacted] that the transaction did not go through. She advised me to call the bank to verify. I did as instructed and was advised by [redacted] bank that the funds were pending and will be deducted from my account. Keesha N[redacted] proceeded to call Foot Locker corporate and they informed her that the funds would be credited back to my account right away. Well today is FEB **, 2016 and the $198.45 has not been credited to my [redacted] account. I spoke to Keesha today who advised me to call corporate. After speaking to corporate I was informed that the funds should be credited to my account on Friday. Mindful corporate never obtained any information from me to check. They were just giving random information. My money should be credited to my account ASAP as it was their faulty cash register not my fault. I am a long time shopper of foot locker and very disappointed with this situation.Desired Settlement: I am requesting foot locker to credit 198.45 to MY [redacted] account ASAP.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. I sincerely apologize for the poor experience she had at our store location. I contacted that store to discuss [redacted]’s concerns and they confirmed the situation. I would be happy to issue a refund for the first charge if she could just forward a copy of her physical bank statement showing the two actual charges (not pending authorizations). She can fax the information to ###-###-#### along with cr #[redacted] and the phone number where she can be reached as I will need to contact her for her credit card number to enter her refund. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: Yesterday June **, 2015, I used the footlocker my VIP $15 coupon which will expire June **, 2015 11:59:59PM as stated in the receipt. Though when I used them it says it is already expired. I email the Customer Service and they didn't get back to me. Now I called them and says that it expires 9:00 pm because I'm in Los Angeles and I should know that. That is so rude of that Customer Service named [redacted]. I explained to her that the receipt has no PST or EST as what she is claiming. She keeps on blaming me that I should've called yesterday.

The receipt shows 11:59:59 PM expiration and telling client that it depends on waht region you are is clearly misleading the customers.Desired Settlement: I want to be given back the two $15 coupon.

Business

Response:

[redacted]

[redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s account. In 2014 we reissued several rewards cards on two different occasions because [redacted] expressed confusion regarding the expiration policies. We fully explained the process at the time of those replacements. As exceptions to this policy have been madetwice for [redacted] in the past year, no expired rewards cards will be reissued on his account.Thank you for your time.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The explanation made to me before is that I should use a day prior because the receipt indicates "Expires on Date" and the Customer Service just told me that I use it before 12MN. That is the reason I told them that they should have a definite time. Now the coupon indicates "Expires on Date" 11:59:59 PM. Nobody in their side explained to me the CST and the PST thing. The only thing explained to me is to use it a day before. They should indicate the CST thing, even the store doesn't explain them to their client. To Footlocker, Attn [redacted]: If you asked people here in LA about the expiration of the coupon everyone for sure will think that the expiration is our time and not CST. If you put an expiry on something, no one will ask if it is CST, EST, or PST. Again, no one on Footlocker side explained that I should use it on different Time Zone (ridiculous).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Dear [redacted],I discussed [redacted]’s additional concerns with our VIP department and they have requested the two specific codes from the rewards cards he was trying to use. He can e-mail those codes directly to me at [redacted] at his earliest convenience. Thank you for your time. [redacted]