Foot Locker, Inc.

Review: item#04304010 list available on 2/**, made 2 orders and both got canceled, item still listed as available on 2/**

first purchase made on 2/** 1pm, second purchase made on 2/** 9pm, both purchase were made through [redacted] and account was charged. There is no email notification on the status of order until checking on website that both orders shows Released to Ship, but then order details shows item canceled. Contacted customer service, and reply was item is not available, yet I can still add to cart and pay for a 3rd order as of 2/** 11AM.Desired Settlement: your site programmers needs to be replaced, not suitable for an online business, and you should be honoring on the confirmed transaction.

If you plan on the refund, it should be done immediately, not 3 days not 7 days, it should be right NOW, why would customer have to pay for the interest charge on the credit card due to your process delay, not to mention it is your site mistake to begin with?

Business

Response:

[redacted]

Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s account. I am sorry to hear that we were unable to fulfill his recent orders and I would be happy to address his concerns.The notes in [redacted]’s account indicate that there was an internal issue with our website showing this item as in-stock when it was, in fact, not available to ship. We began working on correcting the issue as soon as it was brought to our attention, but unfortunately some additional orders did go through for the item prior to this process being completed.Typically we do not process complete charges for an order until it physically ships from our warehouse; however, when [redacted] is used, payment is collected up-front as soon as the order is placed. If an order is cancelled for any reason, we process the refund back to [redacted] and they refund the customer on their end. I show that we submitted both of [redacted]’s refunds back to [redacted] for his cancelled orders. If he has not seen these refunds yet, we will be happy to provide him with the confirmation number which [redacted] can use to trace the information.Again, I sincerely apologize for any inconvenience [redacted] experienced with this situation. We are always looking to improve our customer experience and this type of feedback helps us to achieve that goal. To thank [redacted] for his patience, I am e-mailing him a gift card that he can use on a future purchase. It should arrive within 3-5 business days.Thank you for your time.Sincerely, [redacted]

Review: I purchased a jersey for full price on 1/**/2014. It was full price, not on sale, and certainly not marked as final sale. I brought it back to return it on 2/**/2014 because the size was too big and they refused to accept the return, and would only offer 50% of the value, even though I showed them the receipt.

This is clearly not business policy - I spoke to a [redacted] who still said they would only give me half the value of what it is selling at right now. This is unlawful - they clearly state they have a 30 day full refund policy with receipt. I should not be punished and have to eat the cost of the item. I don't understand how they can engage in this kind of manipulative and misleading business practices.Desired Settlement: Full refund on my credit card.

Business

Response:

Review: On the date October [redacted],2013 I placed an order with Lady Foot Locker online. The product was a birthday gift for my girlfriend, the Nike Lunar Glide-5 . The online site read " In Stock" during the time of the purchase. I'm an avid email checker. So after a few days I noticed that a shipping confirmation had not yet been sent via email. I made an online account with Lady Foot Locker so that I could check the status of the order. It read "Open" and that no shipping information was available. Upon reading this I then called the [redacted] number to see if I could get someone on the line to help explain what that meant. The first day I called this number a representative informed me that they were on back order. Which was strange to me because online the sneakers were in stock.If in fact they were on back order the site should have specified that so that I wouldn't expect my product to be on it's way. Also with this first phone call the rep informed me that they were ready to ship that day ( October [redacted] I'm not sure of the date of the first call) so I said OK i'll wait a few more days. I actually called the same day just to get a second person on the line to make sure they had everything on their end finalized. I received the same answer so I decided to wait a day or so since they were ready to be shipped. Days later I still had not received shipping confirmation. I called again. A representative informed me that they were ready to be picked up and shipped today. I let this person know that just a few days before someone else had told me the exact same thing, yet, I had still not received any shipping information. After many days and many calls I spoke with someone who told me they would get an answer about what was going on from a supervisor who would call me back. Later that Day I received a phone call letting me know that my order had been cancelled by the warehouse (Nov [redacted]). I called the next morning (Nov [redacted]) to confirm the actual cancellation with another supervisor. Who in fact informed me that my order was cancelled. She went into an explanation why and at this point it was exhausting so I said fine . I don't want another product I'd just like my money back.She let me know that my money was on hold and not actually withdrawn so my funds should be returned shortly. She offered me a 15 dollar gift card for the troubles I am having. Honestly 15 bucks barely even covers the amount of calls I've had to make to the [redacted] number, not to mention I spent over 100 dollars on this product. So after that phone call we were settled as far as the order being cancelled and me awaiting my funds to be placed back into my account. The next morning (today Nov [redacted]) I called yet again because my funds are not returned to my account. A rep transferred me over to the department that deals with billing and informed that they could contact my bank directly to make sure my funds were back in my account immediately. After giving this rep my customer information he informed me that the order was NOT cancelled . I could not believe my ears. To make matters worse he let me know that they are ready to be shipped today ( the same thing I have been hearing for over a week from different reps) . I let him know that in fact I've been hearing that for over a week now and that that shouldn't even be the case seeing as though I have a voice mail message telling me my order was cancelled and I had spoken with a supervisor yesterday who confirmed that the order was cancelled and that my funds would be returned ( which was the purpose of the phone call this morning to check the status of that). I was then transferred back to customer service where I spoke with a [redacted] this morning. So now I am still without my funds, the sneaker fiasco is a disaster and I've already spoken with too many people who have been giving me conflicting information. I've been told that my sneakers were ready to be shipped "today" for over a week, just to be informed that the order was cancelled on TWO separate occasions and then to be told today that my order was NOT cancelled. I'm just exhausted. I have been extremely understanding and patient with the company and I feel like the matters aren't being taken care of properly. The warehouse and the store need to be on the same page and it seems that they are not and I have to be the victim of it. I would really appreciate a response. Have a great day!

Business

Response:

Dear [redacted]:

I have received your correspondence and reviewed the information in [redacted] account. I am very sorry for the inconvenience and frustration he experienced with his recent order but I believe I can provide an explanation of the varying responses [redacted] received when he spoke with our staff about his order.

Generally when an order is placed with our company, the order invoices and our warehouse picks the order. At that point, the order is either shipped or, in isolated cases, marked No Longer Available and cancelled. Because the Nike Lunar Glide is actually kept in several different places in our warehouse, [redacted]’s order ended up invoicing five separate times between 10/** and 11/* while we checked all locations.

When [redacted] made his first call to us and was told his order was on backorder, it is because the warehouse could not immediately find the product in the first pick location. The order was coded as a backorder so they could check other locations. The times [redacted] was told his order was being processed and was about to ship, the order was in a status of Picking, which is the status immediately prior to the order shipping out. The times he was told the order was no longer available and cancelled, the status had moved to cancelled for that invoice (but then subsequently invoiced again, went back into Picking, etc.)

The associates who spoke with [redacted] provided the best information they had at the time regarding the status of his order, but I can definitely see how it was very confusing and frustrating for the customer. This is a very rare situation and I am sincerely apologize for all of the inconvenience and time that [redacted] spent trying to resolve it. In addition to the $15 gift card already processed for [redacted], I would like to send an additional $20 e-mailed gift card to thank him for his patience. I am hopeful he has a much better experience on his next order with Lady Foot Locker.

Thank you for your time.

Sincerely,

Customer Service Supervisor

Business

Response:

Dear [redacted]:

I have received your correspondence and reviewed the information in [redacted]’s latest communication. The item [redacted] ordered was not actually on backorder at the time he ordered it. Our system codes it that way whenever an item is not immediately found during the picking process. We hold the order and check all possible pick locations, as cancelling a customer’s order is always our last resort. We did place the item on our website and process the order believing we had the item in stock. I can assure [redacted] that we would never intentionally place an order for a customer if we knew the item was not available to ship, and this item/size has since been removed from our website.

Our inventory levels are generally extremely accurate, but at times, our systems may show we have an item in stock and we later find out the item is not able to be shipped. This does not happen often, and I sincerely apologize that it happened with [redacted]’s order, especially since the order was for a birthday gift.

I completely agree that first impressions of any company are vital, and this is certainly not the type of experience we strive to provide for our customers. I am hopeful that [redacted] will accept our apologies and use his compensation gift cards to allow us to give him a more satisfactory shopping experience in the future.

Thank you for your time.

Sincerely,

Customer Service Supervisor,

Foot Locker, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

After going through the previous message sent by the company, I'll say my final piece on this matter. Throughout this process I have been given explanations to why the process of my order has been such a disaster. I've been told that this was a rare situation , and " cancelling a customer’s order is always our last resort." . With that being said, from the previous (1st response) correspondence I received from the company stated "Generally when an order is placed with our company, the order invoices and our warehouse picks the order. At that point, the order is either shipped or, in isolated cases, marked No Longer Available and cancelled. Because the Nike Lunar Glide is actually kept in several different places in our warehouse, [redacted]’s order ended up invoicing five separate times between 10/** and 11/* while we checked all locations."

Review: I returned my Daughter's damaged shoes using a return label from the Foot Locker store on Burnside Ave, I put all my info inside, I have called 8 times over last week and no one can tell me why I have not received a refund or if shipment has been processed. Can someone please help me?Desired Settlement: Refund as promised when I called to return.

Business

Response:

[redacted]

[redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’ account. It shows that we received his return back and have begun the process ofissuing his refund for $168.76, which was the amount listed on his sales receipt. His refund should mail within 2 business days and he will receive it within 7-14 business days.Thank you for your time.[redacted]

[redacted]Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two pair of shoes on February **, 2016. I never received an email stating the status of my order. When I tried to check the status, I couldn't. I called footlocker customer service February **, after being on hold for two hours I was transferred to a voice mail, that you couldn't leave a message on. I called back several more times and I was hung up on twice. I spent a lot of money and now I'm concerned that this might be a case of fraud. Im calling an attorney tomorrow.Desired Settlement: If I can't get an explanation asap I would like to cancel my order and receive all of my funds back plus damages for the inconvience.

Business

Response:

February **, 2016 [redacted]

[redacted] RE: Complaint ID #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted] account. It shows that his order was placed online the evening of 2/**/16, completed the payment verification process on 2/** and has shipped from our warehouse. He should receive a tracking number via e-mail later today. The total amount of his order was $291.83. I sincerely apologize for any inconvenience but I can confirm his order followed our normal timeframe and packing/shipping process and is on its way to him. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: This is message that was sent which included attachments.

I am writing because I am very upset with the level of customer service and attention to customer issues I have had with your company. The issues started on 12/** when I traveled an hour to buy some sneakers that I had to apparently order through the store (as I was told it could not be done online for me when it states (only available in stores)....So I drove the hour and gave the girl the product number so she could order it. The product number at the time was #[redacted] it was supposed to be Nike Free 5.0 tr 5 in the black/violet/photo blue. She proceeded to order the sneakers for me at time they were ringing up as $39.99. Upon leaving the store I glanced at the receipt and noticed it said color was "lava"...this was obviously incorrect so back into store I went. I explained to her that "lava" as not correct, she turned her comp screen around to show me she put the product # in correctly and it did show the correct shoes in correct color. So when I got home I called and was told, at first, to wait a few days to see what comes in. I waited almost a week, no shoes arrived. I noticed they were not yet marked as shipped. So AGAIN I had to call, no call from company to explain what was going on. This time was juggled around and was finally told that the color code for those sneakers were , at the time, entered incorrectly on the site....I spoke to a supervisor Dean who was the only one who was remotely helpful. He refunded my purchase and I was sent a gift card for the issues in case the shoes became available again. I explained to him that what would happen if they did become available they would be the $98 price that online was stating and not the $39.99 I paid in store. He assured me that I would pay the price I paid in store. I was under the impression that when the gift card of $65 was issued that I would have a credit balance for the issues. The shoes I wanted were subsequently taken off the site for a week or so. About a week ago they were put back up, Im assuming with the correct color codes. I proceeded to place the order as on your site if they are available to order and put in a cart it says "available to lower 48 states"...If they are NOT available online it says "order in store only"...On [redacted] I put the size 8.5 ( It said available to lower 48) at that time obviously because I was able to order them...as of this morning they still have not shipped. I figured there was another problem and called yet again. I explained to the lady who did not really seem interested that I had been having a problem, that I am curious as to why no one calls me when an issue arises, why do I have to call to find out. And that this time she would have to call the store out in CA to find out what is going on. Thats absurd that that is the way the ordering system works. And I guess they cannot find the sneakers yet again. This order number this time is [redacted]. Also as stated I was made to pay the full online price and was not charged the price I paid in store. I should have had at least a credit. I am enclosing pics of the original receipt where I paid the $39.99 in store where it says the wrong color code, and the new order email.

I received a 2 sentence response saying basically they are still "hunting" them down.Desired Settlement: I just want these sneakers I have purchased 2 times and gotten the run around maybe some kind of gift card as well for the inconvienience. I dont have all day to stay on phone while they hunt down items that they let me pay for online then dont have available but never call to say they cant find them. Ridiculous way to do things.

Business

Response:

January **, 2016 [redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted] account. I sincerely apologize for all of her inconvenience related to her recent orders. The most recent notes in her account show that she has been working further with other team leaders in our office and that Dean spoke directly with her yesterday regarding the situation. He confirmed that an order has been placed for the correct item and processed a $15.69 refund back to [redacted] credit card. Again, I am very sorry for all of the errors made on [redacted] orders. If there is anything more we can do for her, she is welcome to contact us at any time. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still would like the original pair of sneakers that your website still says AVAILABLE as of today. If someone finds them please let me know.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

And still showing available to ship and still NO ONE can get their act together and permanatley take it out of the ordering system. Your corporate is blameing it on the stores? Then you need new management at store level that can keep their inventory correct. I am still waiting for the sneakers that show available to order online in MANY sizes, NOT just size I need.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Dear [redacted], This item is currently showing on our website because we are showing two store locations with inventory of this item. There are a total of three pairs showing available between the two stores as of 4:50 pm CST today so [redacted] is welcome to place an order online for this product. However, as previously explained, we cannot guarantee the order until she receives a shipment confirmation with a tracking number. Store inventory changes constantly due to online orders, in-store stock locator orders and normal in-store purchases, so it is impossible to guarantee an order when quantity is so low. I understand this is frustrating and we do update our website as quickly as possible, but unfortunately there can be a delay between all inventory being exhausted and the image being removed from our website. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: Cr: [redacted]

Order Number: [redacted]

Purchased an 14 items. 2 resulted defective. No refund or partial payment.

To whom it may concern,

I recently purchased 14 items online and paid second day air because I am going on vacation within a few days. 2 of the items, the sneakers and hat, were damaged. I dont have time to wait for another or wait to receive my refund because im traveling soon. Footlockers current policy is to return the item and wait for someone to evaluate the item as defective. I currently don't. Have time for that. Ive asked for a partial refund and nothing was provided. Footlocker was completely at fault.Desired Settlement: I would like a partial refund of $100 for the defective items or items worth the same amount of money from their website.

Business

Response:

[redacted]

[redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s complaint. His account notes show that he contacted us about this situation on 5/*/15 via chat and stated that he had some items he felt were defective. At that time, the representative explained our process for return of defective items. Notes state that [redacted] was seeking compensation for the defect and did not wish to return the items. The representative explained that we do not issue compensation for defective items until after we review the items in our warehouse and deem them defective.We stand behind our products and if [redacted] feels what he received was not new quality, we certainly want him to return them to us so we can look into the matter for him. I have requested a prepaid [redacted] return label which he will receive via e-mail within 24 hours. He can use this label to return the items to our warehouse for review and we will be happy to issue replacement items or a refund if the items are no longer available when we receive his return.Thank you for your time. Sincerely,[redacted]Foot Locker

Review: I called and placed an order over the phone on Feb.*, 2016. On February *, 2016, I called in to the 800 number because I had not recived an email with my receipt and shipping information. I spoke with the representative who could no help me. Therefore, I requested a supervisor. Chad ( ID# [redacted]), a resolution specialist, took the call. He got on the phone with a tone of irritation and annoyance. He acted as if I was bothering him. I immediately requested to speak with someone else and was told that I could not. He stated that if I called again, that he would get the call. On today, I called in because I placed an order online and did not receive my military discount. I spoke with Sandy (ID#[redacted]). She couldn't assist me and told me that I had to leave Chad a message. I informed her of the situation. and asked for someone else. Her team lead and supervisor refused to speak with me. I told her to cancel my order and she said Chad would need to do it, leave him a message. I informed her that if she didn't cancel, that I would contact my bank and dispute the charge. She reluctantly canceled. I contacted corporate, left a message and have not heard back. No one in corporate ever answers and rarely returns your call. I sent [redacted] an email on the [redacted] and have yet to receive a response. I left a message on their CEO/President hotline, no response. Due to the horrible customer service, I will not shop with them again.Desired Settlement: I would like to be contacted by someone in the corporate office to address my concern as well as the company implementing a better method of contact for customer complaints.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s account. I sincerely apologized that she was so disappointed with the service she received from Foot Locker on her recent contacts. I do see that the concern she left at our CEO Hotline was forwarded to our customer care manager and one of my supervisory counterparts, Hamzh, contacted [redacted] regarding her concerns. He left detailed notes in her account including all of [redacted]’s specific concerns and their conversation, and indicated that he apologized for her inconvenience and frustrations and offered multiple discounts (military and free shipping) as a courtesy on a future order, and also processed a $35 gift card. If [redacted] has additional concerns, she is welcome to contact me directly at [redacted] and I will be happy to respond. Thank you for your time. Lindsey B[redacted] Customer Care Supervisor Foot Locker

Review: I orginally made a purchase on footlocker.com for 101.26 including 7.99 for shipping. After receiving the item I went into the store so they could take the shoes off my credit card and let me pay cash for them. I orginally went in and the guy name Joshua told me "it seems odd that I want to switch forms of payment". I asked him why would it seem odd, I'm still paying for the shoes there's nothing odd to it. He told me he's not doing and I could call "my people" meaning he wanted me to call footlocker customer service. After I waited on the phone for 25 minutes he finally said he could take care of me, so he asked to see my phone so he can see the order number, I gave it to him. He refunded the 101.26 to my card, then asked me to pay him 101.26 in cash. I explained to he that he was only suppose to refund 93.27 because they don't refund shipping and handling and that's how much I'm suppose to be charged. He said NO! Your paying 101.26. I said sir I should have to pay shipping and handling again in the store. He said well I'm charging you the same amount they charged you, I said yes however thye charged me for shipping and you're not shipping anything. He said that's what you have to pay, I said let me see my phone so that I can call customer service again and have them explain it to you, he said no you're not getting your phone until you pay me my money. I said sir basically your stealing my phone from me, he said your not getting it until you pay me 101.26. I said sir call the cops then, he said go ahead and call them, I said I can't because you have my phone and refusing to give it back. I explained to him that I have the latest iPhone, my phone is worth around a thousand dollars so basically you owe me money right now. What happens if you break my phone, he said that's not his concern his concern is the 101.26. He spent over a hour arguing at me while there was customers and other employees in the store. I asked him if I can speak to the manager he said he was the manager.Desired Settlement: I think footlocker needs to do something about this issues. This guy who they hired as the manager took my phone and refused to give it back until I paid an amount that I didn't owe. No matter how I explained it to him he acted as if he didn't understand. After finally speaking with a customer service agent they explained it to him and I finally was able to pay. However it he business ethics and practice was completely unacceptable. How can you "compensate" a $1000 phone for $93?

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information that [redacted] provided. I appreciate her bringing this matter to our attention. We do not typically have customers wishing to return an item and buy it again using an alternate payment method, but we do not have any type of policy preventing them from doing so. [redacted] is correct that we would not refund original shipping costs back on a basic online return but that she would not incur shipping costs on the repurchase so it would have been an even exchange. In regards to the details [redacted] provided of the store manager taking her phone and refusing to return it until she paid the higher amount, I am forwarding all information to the district manager of that store location so it can be investigated properly. Due to employee confidentiality we are not able to provide any additional details of how the matter is addressed or any action taken, but I can assure her we take these matters very seriously. Thank you for your time, Lindsey Customer Care Supervisor Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In their response the company does not seem to show genuine concern about this experience. If there is not "policy" against returning an item and re-purchasing it then there is no reason I should have had this experience. There is no reason I should have spent over and hour being argued with, by the manager. There is no reason for the manner to call it "strange and odd" and there is absolutely no reason why I should have had my phone taking by an employee and had him refuse to give and back and refused to call the cops. All this was happening while there were other customers and employees in the store, what type of messages does that send. I have shopped with Footlocker several times and other shoe stores. Although I am not to completely familiar with the business practices of Footlocker but I'm sure it isn't and shouldn't be that. This experience changed my view of this entire company and I honestly do not see myself or my family shopping there in the future. And I most certainly would not recommend this company to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I would like to start off by saying I spend a large amount at foot locker yearly for both of my children. they get all of the latest shoes when they become available and I consider us to be great customers of foot locker. That's why what happened is so upsetting to me and my family especially my 10 year old son [redacted]. [redacted] and my wife were at the footlocker in [redacted] and were urged to enter a raffle for the newest sneaker which was called "Easter" I believe. They were told if they were called they would win a new pair of these sneakers. We recieved a call from foot locker and my son was told he won. He was very excited and I was right there to witness the call and his excitement. I offered to drive him to pick them up right away and when I asked the phone rep if we could pick them up, the rep told my son that they had to be picked up the following day at a certain time. We were traveling to New York City for Easter weekend that next day and wouldn't be home. He asked if someone could pick the sneakers up and they rep said yes as long as they brought a signed letter from my son they could come recieve the prize for my son. He drafted the letter and gave it to my neighbor and she agreed to pick the sneakers up for my son the next day. My neighbor went down the next day to pick them up and was told that she had to pay for them. She called us while she was in the store and offered to pay for them and we told her under no circumstance. My 10 year old son's face dropped. He had never been mislead or lied to like this in his life. He never thought that one of his favorite stores would set him up for this kind of a let down. While my neighbor was in the store, I asked her to put me on with a manager and they said they were to busy. My neighbor said that there were several people in the store that were mislead as well, and that they were complains and because their kids were upset they were buying the shoes for them. A classic bait and switch.

I than decided to call foot locker head quarters in New York City, where I was, and make a complaint. No one answered the phone and I proceeded to go though the prompts to make a formal complaint on voicemail. I told them if that they didn't do the right thing that I would be sharing this story with Revdex.com. which I never never done before. I recieved a very brief non concerning message from [redacted]? the [redacted]. He failed to leave his last name. He asked me to call him back on his cell phone which I did, and have since 4 more times. [redacted] has not returned any of my calls. Its been over 2 weeks.Desired Settlement: This is very simple. As a business you don't mislead 10 year old kids that have been buy $150 sneakers for half of their young lives. My wife witness the whole so called contest and asked is were any strings attached and was told no. This is not about the money it's about hurting my sons feelings and making him feel that he can never step inside footlocker again. Do the only right thing and honor your contest. Give the boy the sneakers.

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s complaint. First, I want to apologize for his inconvenience related to the recent launch at his local Foot Locker. The prize for winners of our launch raffles has always been the chance to purchase the shoe, and not a free pair of the shoes. As these shoes are such high-demand items, most customers are not able to purchase them, so winning a raffle basically reserves a pair for those customers to purchase. I am very sorry for any miscommunication regarding this process.

I contacted [redacted], the [redacted] of this store, regarding [redacted]’s concerns. He was aware of the situation and stated that he returned [redacted]’s phone call and left a voice mail but has not received a call back. If [redacted] would still like to discuss the matter further, [redacted] can be reached at ###-###-####.

I have also filed a formal complaint with the Foot Locker corporate office regarding the concerns included in this complaint. Our launch procedures are designed to make it as fair as possible for all customers to have a chance to purchase these rare

items, and we certainly appreciate [redacted] bringing this matter to our attention.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This response from foot locker is unacceptable, and brings about no resolution at all. It also contains false information. I called the regional manager back 3 times after he called me once. Why would I want to call him again? That would put me back to where I started in the first place. This is a classic case of bait and switch and foot locker is aware of what they did. I gave them the opportunity to make good on their misleading contest and they failed to care. Its a shame because even my 10 year old son doesn't want to shop there anymore. We spent thousands of dollars at foot locker and were great customers. I want to give other parents the heads up so that they don't fall for foot lockers next bait and switch. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the additional information provided by [redacted]. I forwarded his concerns to [redacted] and he provided the attached documents that were posted in this store’s windows in the days leading up to the sweepstakes prize drawing. Both documents do clearly state that the prize for winning the sweepstakes is a chance to purchase the Foamposite shoe, and do not state the shoes will be free. [redacted] confirmed this is

the same process this store has been following for the last 9 months, in cooperation with Mall Management and Mall Security.

Our Foot Locker stores do follow different launch processes depending on the needs of their particular location; these include either a sweepstakes as described in the attached documents, a lottery system, or a first-come-first-served process where customers wait in line outside the store. All of these processes, however, only

give the customer a chance to purchase the shoe. If the store offers a chance to win a free pair of shoes on a future launch, that information will be included in the official information posted in the store window.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved. This is a classic "bait and switch" very misleading and certainly not clear at all. I just want other parents to be aware of this very misleading sales tactic, thats all. I don't want any other 10 year olds to be as disappointed as my son was. At this point I feel that I gave Footlocker the chance to do the right thing and they failed. They lied in saying the [redacted] made serveral calls to me, he left me 1 message thats it. If the can lie about that, they can lie about this so called "contest". WE will make sure that we buy our sneakers in a more honest establishment. thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchase shoes for my kids in this location I needed to return one of the the shoes I purchase and went back to the store to do that!! [redacted] the sales person told me I couldn't return them because I didn't have my receipt! I told him I had my credit card statement but didn't want to not even look at it! So I told him well let me exchange them and he verified with person in charge [redacted] and they agreed to do that! When I paid for the difference with my credit card I was expecting to get a receipt ! [redacted] said he couldn't give me the receipt because by company policy they were not allowed to give me a receipt and besides if I get a receipt I was probably gonna go to a different store and return them! At that point I felt disrespected because there is no such policy that address if u exchange something you are not allowed to get a receipt !! At that point I told them I didn't want the merchandise and I wanted store credit and [redacted] and [redacted] said I could do that!! Once I showed them the company policy for returns then they said I won't be able to give you a credit because I don't have any gift cards !! They did have some because I saw them and they just refuse to help me!! They let me walk away with out giving me any options and were very disrespectful !Desired Settlement: I was only asking for a store credit since the beginning and they did not wanted ti help me!! They lied about the store policies !! I don't understand why they did that!! Now I want a refund on my card!! If this employees treat customers this way I can imagine how much business the company is losing!! Please feel free to call me

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s complaint. I apologize that he had difficulty with his recent return. Typically if a customer makes a return without a receipt, a new receipt is not provided at the time of the exchange so the exchanged item cannot be returned for a cash refund. (If the store is willing to accept the return without proof of purchase, a merchandise return card is issued for the current selling price of the returned item.)

At this point, [redacted]’s options for his return are to either try another store location or return the item to our warehouse for review. Unfortunately we cannot accept a return without some proof of purchase, so he will need to include that information with his return as well. I have requested an e-mailed UPS label to be sent to [redacted], which he will receive within 24 hours. If he would like our warehouse to review his return, he can use that label to send it back to us at no cost. He should reference cr [redacted] in his return. In the event that our warehouse cannot accept the return due to either product condition or insufficient proof of purchase, the item will be returned to him with a letter of explanation.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: after reviewing the response from the foot locker representative I feel that there has not been any action in their part to resolve my problem! I clearly mention I had the statement of my credit card showing that I purchase the shoes from that location and if they wanted to help me there should've at least realized I was only asking for a credit !! I don't see any interest on foot locker behalf to make an exception for me! I can't believe the customer representative is sending me to another store!! So if I go there how will I know I get the same service!! I have my statement from proof of purchase and if foot locker is not going to make an exception for me I need to know!! So I won't spend money there any more!! I ask my self if foot locker can't resolve my minor problem what would happen if I would've purchase a mayor order and I had a problem with it!!!

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

**

Business

Response:

Dear [redacted],

Our Returns Department ultimately makes the decision on whether or not a return will be accepted after reviewing the product and the supporting documentation showing proof of purchase. [redacted] is more than welcome to return his item for review, but we are not able to guarantee that it will be accepted back without first reviewing the item and accompanying proof of purchase.

This situation has been documented in [redacted]’s account notes (customer #[redacted]) and our warehouse will be aware of the details. Again, if the item is not accepted back (either because the product is not in store-bought condition or sufficient proof of purchase is not included in the return), it will be returned to [redacted] with a letter of explanation.

Thank you for your time.

Sincerely,

Review: On 3/**/16 around 8:15- 8:30 ish I myself [redacted] and my cousin [redacted] walked in to footlocker at Cherryville mall in Rockford illinois to purchase a pair of shoe upon locking we notice the labron James 12 lows shoes with a red sale price tag 59.99. We asked the worker if he could bring us out 2 pairs of shoes one size 10 for me ([redacted]) and another in a size 11.5 for eric. The work took the shoe and went back and instead of the original sales person who went to get the shoes for us the manager came back and said that the shoes were missed tag and said that the can't give it them to us for that price because they were marked down more then half of what the original costs. So I began to discuss my disappointed with him at the counter and said how are u not going to sell me those shoes at that price when the price clearly said 59.99 price was on a price tag not a sticker so the tag was connected to the shoe strings. So at the counter he was rude and ripped off the red tag that said there now they are not 59.99 anymore and the and said your ridiculous how do u expect me to sell you these shoes at this price.. so still standing at the counter and the price tag still there next to the shoe Im going to take a picture of the shoe and asked if I may take a picture with them with tag back on them he said sure so I put the price tag back on them with him next to them the best I could since he broke the plastic tag thing that connects the sale tag to the shoe.. then I said that's false advertising and we should be able to get them for that price ..so we went back and forth on the price him the manager telling me I'm silly if I really think I'm going to get the shoes at thst price ,then he said ok fine we don't got your size I said ok let's order them he got onto the computer and oops we are all sold out ..Which was a lie because we had them pulled up on our phones ...he continued to be rude so we left and stood outside of the store and called footlocker 1800 number and talked to at first one agent for 20 minutes asking if the shoes were sold out she said no aND had our size..then she transfer us to someone else who she said could help us and she was just as rude as the the manager at footlocker..I told how can they not honor that price..so after 10 mimutes she said she can't help even after I said that was false advertising and it wasn't our fault one of her employees put that price tag on the shoe on display. So before hanging up I told her I'm going to report this to the Revdex.com rudely she said go ahead. AND I HAVE THE PICTURE WITH THE PRICE TAG ON THEM!!Desired Settlement: I want the shoes for the price they were marked down to 59.99

Business

Response:

[redacted]

Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. I contacted store management and the District Manager of store #[redacted] at the Cherryvale Mall with a copy of [redacted]’s concerns. They spoke with the manager on duty who is referenced in the complaint so he could provide his side of the story and assist in resolving this matter. He confirmed that he did try to order the shoes for [redacted] and that they were unavailable in the customer’s size at that time so he was unable to do so. [redacted] may have been able to see the item listed for sale on his phone, but the store register is connected to real-time inventory and the item was not available at that time. Our websites are updated several times throughout the day but the only access to real-time inventory is through the register. The store confirmed to me that they are willing to honor the price on the tag but the item has to be in-stock and available for them to order from another store at that time. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for the timely and professional email. Back nut like I mentioned in the original complaint both me and my cousin were going to buy them..and we both stood out side of the store and called footlocker directly and discuss our problems and she pulled up both sizes and said they were in stock and I could order them now..my cousin handed me the phone so u can clearly hear to different voice..mine and erics..I wouldn't want to.go back to the store there after how rude the manager was ..so if we could order them online or have a representative call us to place the order..besides it's a hour drive to get there. .thank u once again for being professionals on your end..thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] RE: Complaint ID #[redacted] – [redacted] Dear [redacted], I understand [redacted] concerns and we would be happy to place his order over the phone if the item was available at our warehouse. Unfortunately, only online orders are being accepted for this item. [redacted] would need to purchase the shoes needs on our website and then we can issue the difference back to him after his order ships. (This offer is limited to two pairs of product #[redacted].) I have created an account for [redacted] (Foot Locker customer #[redacted]) and documented this offer. He can call us once his order has shipped out and we will be happy to do the price adjustment. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase online today for shoes for my son and their website charged me sales tax.I live in the state of Minnesota and there is no tax on clothes or shoes, if I was to walk in their store and purchase the shoes they would not have charged me tax so why are they online.I talked to Dalton M online chat and he was very rude and unhelpful..I want my money back for taxes that should not have been paid.Desired Settlement: I would like the money for my taxes refunded to me.

Business

Response:

October **, 2015[redacted]

[redacted] Dear [redacted],I received your correspondence and reviewed the information in [redacted] account. I apologize that she was incorrectly charged sales tax on her recent order, as I did confirm that Minnesota does not charge tax on shoes unless they are cleated or spiked.I have entered her refund of $0.62 back to her credit card, which her bank should fully post to her account within 5-7 business days. I appreciate her bringing this to ourattention and I apologize for any inconvenience.Thank you,Lindsey B[redacted]Customer Care SupervisorFoot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Foot Locker advertises that new shoes are released and available for pick up in their store on release day, but they are sold out weeks in advance. Im emailed about the shoes availability, the website says I need to hurry to pick them up, and when you get there, the shoes have been given away through an unadvertised "raffle" to people who drive 45 minutes to pick up shoes the website clearly states are available.Desired Settlement: I would like the "raffle" to be advertised, or the website updated to explain that on release day, the shoes will not be available for store pickup. And I would like a pair of the shoes sent to my house.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. We maintain a launch calendar on our website which lists new launch releases. This calendar allows customers to search stores in their area and view which items are being launched and what specific method that store is using (i.e. raffle, sweepstakes, etc.) I have attached an example of the information available to customers for an upcoming launch. This process has been in place for quite some time in order to make the launch process fair for all customers. Thank you for your time. Lindsey Customer Care Supervisor [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That information provided is incorrect. Their website CLEARLY states the shoe is in stock at the location. I showed the employee at two stores the website showed the shoe in stock, and they would not sell me the shoe. They either need to change the website to reflect real availability, or stop the raffle. And give me a pair of the shoes. Her word document is not proof. I went to the store and was denied a sale when they advertised in stock merchandise. -[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It's not my responsibility to spend my weekend having Footlocker prove to me this is their standard practice. I wanted to bring this issue to light, but not be the only one that cares. I believe even Lindsey isn't aware of this issue, but don't care to participate in this back and forth. The fact is, she is not telling the accurate truth. I won't shop at Footlocker any more, and I'll make sure everyone knows it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted], As stated previously, we are more than happy to work with [redacted] on this but it is not a complaint we have heard from any other customers so we do not have any information to refer to. We can only look into this if he contacts us at the time he sees this information on our website so we can view it live. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: I placed an order with Foot Locker and the experience has been horrible. I will give an overview of the events that have taken place in the past 19 days to explain my hardships with the company.

On Saturday, September **, 2014 I visited Foot Locker’s website because Nike was releasing new Lebron 11’s for men and I wanted to see if Foot Locker would be carrying those shoes in Youth sizes. I soon found out Foot Locker was not carrying the new release but there were many Lebron 11 shoes on their site. Some of these shoes I hadn’t seen before and many of the shoes had not been offered for a long time.One of those shoes listed for sale were the Lebron 11 Allstars. The Allstars were released back towards the beginning of the year (possibly February) and I had not seen them for sale in a store since. I saw the All Stars were available in my son’s size so I placed the order which came out to $124.61. In most cases this would have been the end of the ordering process, but not in this case.

After placing the order for the shoes I received an email from Foot Locker explaining my order had been cancelled. I called customer service and was told I did not pay for my last pair of shoes that I had ordered in April, so I was not allowed to order until a payment was made for the balance. I was confused to why I would owe Foot Locker money, and why they never contacted me if I did. I then remembered my debit card number was stolen around the same date and my bank had refunded me for the purchase. I did not keep the money, however, and my bank was suppose to have refunded the money back to [redacted], which is affiliated with Foot Locker. This process had taken place within 30 days of the transaction in question. I decided to call my bank and investigate and asked Foot Locker if my order could be held. I was told my order could not be held and I had to pay the balance before ordering. Once I got off the phone I called my bank. I told them about the circumstances of what was going on, and they assured me the money was sent back to [redacted]/ Footlocker’s merchant bank. I called back to Footlocker and was told again my order would not be held and to have my bank fax the information proving I had paid. I called my bank again and they told me they were unable to do so, but to have Footlocker check their merchant bank where the money was sent. When I called back to Foot Locker a lady who actually spent the time to listen, put my order on hold, which no one else was willing to do, and told me to call back the next day when a cash back specialist was in. I took her advice and called back that Sunday ([redacted]) and talked to the cash back specialist who was available. She looked into what was going on and within five minutes found out that I had already paid for my item. She replaced the order and I was told the shoes would be shipped out Monday ([redacted]).

On Tuesday I logged on to Foot Locker’s website and was unable to obtain a tracking number for my order. I called customer service and was told the item was being shipped from a store, and orders normally only take 3-5 days from stores depending on how close they are. This was great news! my order had been placed on Monday so possibly Wednesday or Thursday the shoes could be delivered. Wrong, on Thursday ([redacted]) I received another email stating my order had been cancelled again. This time it was because they didn’t have the shoe in stock in my son’s size (6.5). I logged onto the website and the shoe was still listed for sale in a 6.5 (showed available for days). I called customer service again and they told me the store must have sold out. I told them they were still available online, and they told me sometimes stores show the shoe in stock because they haven’t updated their systems. I had already called to check the availability of the shoe in locations near my area and asked what store showed the shoe in stock? Where was the shoe suppose to come from? I was told the Footlocker in [redacted] California.

I called the Foot Locker in [redacted] and asked if the Lebron 11 Allstars were available in a youth 6.5. The associate told me they did have the shoes in stock. I asked him to please hold them while I called customer service again. I called back to customer service and explained they did indeed have the shoe I had ordered in stock. A worker from customer service told me he would take care of it and call me back. When he did call back he asked which store I would like them shipped to. He said they could not ship the shoes to me because the [redacted] location was not affiliated with the online program. This struck me as odd because the previous representative told me this location was the only store that carried that size, and it was my understanding this is where my shoes were suppose to come from originally. Even though I wanted them shipped to me I chose the [redacted] location in Columbus Ohio. I was also told they would call me when they came in. I ended up calling back because my money had been refunded and I wanted to see if the price would be the same in store as what I had paid online, 124.61. I was finally told after much explaining it was up to the [redacted] at the [redacted] location.

The following week I called [redacted] to see if the shoes were in. This could have been on Tuesday ([redacted]), or Wednesday ([redacted]. I was told they were not. On Friday ([redacted]) I called again. I was told they had not received any packages that day. A little worried I called customer service to make sure the shoes had been shipped. The representative told me they were shipped and they had arrived Wednesday. After he contacted the store, I was told they were in.

My wife picked up the shoes from [redacted] on Monday ([redacted]). The shoes were matched close to the price that we had paid online and came out to just under $130 after tax on $120. When I originally placed the order they were $139 but I had a coupon and free shipping that made my total $124.61. They are listed online now for $125 and I have no way of knowing what the in store price may have originally been.

My wife called me on her way home and told me the shoes were in great shape but it looked like a dog had chewed up the box. We both thought this was no big deal, but when the shoes came home I noticed they weren’t equipped with the lace locks like the picture indicated online. I looked at the picture on the website again and confirmed they show lace locks with no indication they were sold seperately or not included.

I again called Foot Locker customer service and explained the situation. After hearing my story the representative told me she would send me a $10 gift card for what I went through and try to find lace locks for the shoes. The representative was planning on calling the store they came in [redacted], and the warehouse since I had already called [redacted] to check. I was told I would receive a call back. Two days later on Wednesday October [redacted], 2014 I called back. After explaining the situation again I was told the lace locks for the show were out of stock. I asked if I could just get any Lebron Lace locks for the shoe so I didn’t have to feel like I was getting ripped off. I was told no, and if I wanted I could return the shoes and reorder another pair that may be equipped with lace locks. I explained how hard it was to receive the shoes in the first place and they are now sold out. This would make doing so impossible, unless I wanted my son to be disappointed by not getting the shoe he waited weeks for. During the conversations about the lace locks I was told statements like “they may have fell off” to “I don’t think the lace locks come with the shoe.” So I either paid for the lace locks or the website continues to use false advertisement in selling this shoe.

I spent a lot of time on the phone with Foot Locker through this whole process. There were times I was on the phone for hours out of the the day just to try to solve the issues created by Foot Locker. I did not write all the details in this complaint, but have in my records most names and discussions that took place through this whole ordering process. I believe Foot Locker has conducted themselves in a shameful manner for most of this process, and should be accountable for supplying lace locks for the shoesDesired Settlement: I would like the lace locks for the shoes.

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. All information from his complaint is documented in his account from associates who spoke with him and I am very sorry to hear of the poor experience he had with his recent Foot Locker orders.

Typically we would immediately provide a replacement for any part that may be missing or not up to the customer’s standards on a new product; however, our warehouse has confirmed that they do not have any extra lace locks to send [redacted] or any available stock from which they can pull lace locks. Also, as [redacted] stated, this is a very high-demand item that is sold out at our stores, so we are unable to provide an exact replacement of the product.

Replacement lace locks are available through other online vendors at an average cost of $10. I am issuing a $25 refund back to [redacted]’s credit card to defray the cost of purchasing this item from another vendor. In addition, for his inconveniences, I am sending a $30 e-mailed gift card which [redacted] can use on a future purchase with Foot Locker, either online or in-store.

Most importantly, I want to offer my sincere apologies for the inconvenience and frustration [redacted] experienced while trying to resolve this issue. Excellent customer service is our highest priority and I am sorry for any service he received that was less than the very best. I am hopeful he will allow us to provide him a better experience in the future.

Thank you for your time.

Sincerely,

Review: Footlocker issues tickets for there latest Jordan sneaker thats not available to the public. So you go in and get a ticket with the hope of them pulling your number and never do because its a scam. They only released those sneaker to people they know or family and friends. Their is no way of knowing when I called and asked footlocker who is checking to see that the sneakers are being given to the so-called lottery drawing. I like when they have first come first serve cause it gives the public a chance to get there even if they have to camp out for them, With this lottery drawing for the sneakers there no chance that any of us are going to get a call back, especially in heavily populated areas. I think that there should be some monitor on the drawing and picking of these ticket. Its not fair to the children who don't have family and friends that work there cause they are the ones left out.I know not every one is going to get it but at least give every a equal opportunity.Desired Settlement: Was thinking of signing a petition for footlocker to do away with this policy. At least some consideration to what I"m saying. I asked the people who gotten a call back from footlocker are related to someone thats employed there or they know a person that work there.

Business

Response:

March **, 2014

RE: Case #[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information provided in [redacted]’s complaint. I apologize for her frustration regarding our in-store launch procedure. Due to the extremely high demand for these products, our stores release them via lotteries or raffles to give all customers an equal chance at purchasing the product while keeping the process as safe as possible for our customers. Unfortunately the high demand for these items always surpasses the very limited supply, and not all customers will have the chance to successfully purchase them.

If [redacted] has concerns regarding the launch process at a specific store, she is welcome to contact our In-Store Customer Service line at ###-###-#### to file a formal complaint with our corporate office. The complaint will then be available for the district manager of that store location to look into further.

I appreciate her bringing this matter to our attention. If she does not wish to participate in the in-store launch process, she is welcome to visit our website at www.footlocker.com and try to make her purchase there.

Thank you for your time.

Sincerely,

Review: I purchased 2 pairs of shoes from a store in the Bronx, NY. I tried to return the shoe to another store located on Westchester Avenue also in the Bronx, NY 10472. The store manager was very rude and would not take my return even though I had a receipt. He did finally return my item after being nasty and rude. Also, he would not return my receipt even though I still had one item on the receipt. He told me that I would be unable to receive my money back from the item purchased.Desired Settlement: I would like to receive a gift card.

Business

Response:

Review: I purchased an Egift card on the [redacted] of February for Valentines day in the amount of 110.00 I have yet to receive this gift card even though it was to be sent to an email. When I called they told me I needed to verify the payment I was on hold for 1 hour and then I tweeted I would not purchase from them again and they contacted me through twitter where I seem to be getting the run around and was told I did not need to verify payment? It is noqw 7 days later and my egift card has yet to be delivered.Desired Settlement: I would like my gift card immediately like when I paid for them they received their payment immediately.

Business

Response:

February **, 2016 [redacted]

[redacted] RE: Complaint ID #[redacted] – [redacted]

Dear [redacted] I received your correspondence and reviewed the information in [redacted] account. When the order was placed online, the incorrect e-mail address was entered for the recipient which is the reason the gift card was not delivered successfully. Earlier today we entered a request to resend the gift card to the correct e-mail address. The card should be received within 24-48 hours. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 12/**. The amount was then authorized on my credit card. The website said that I would receive an email notification with my order number within 24 hours. When I did not receive the email, I chatted their customer service (which is the worst I've ever dealt with) and told they couldn't find it. I talked to another agent that gave me an order number and said I should receive the email soon. The next day still nothing. I chatted back in and simply asked for my order to be cancelled. I was told the order wasn't 'uploaded' in the system and to try back in one hour. One hour later, I chatted in and the agent told me that my order was cancelled.

Now I'm speaking to Ronda R. (Supervisor) and she is telling me there is no record of that, but she has found the transcript of every other chat. She is telling me that the order still isn't uploaded, and she can not cancel it. I want my order cancelled, so this authorization can be removed from my card, and I can go to another company and purchase these shoes. After this I will NEVER order from this company again.Desired Settlement: I want my order cancelled and my money back on my card.

Business

Response:

[redacted]

[redacted] Dear Brittany, I received your correspondence and reviewed the information in [redacted]’s account. I sincerely apologize that her recent order did not download fully into our system and that she had a pending authorization on her account. The most recent notes in this account state that Ronda, a team leader in our eCustomer Care department, has been working with [redacted] on this matter. On 1/*/16 Ronda sent an e-mail confirming that the order was cancelled and explaining the timeframe for a pending authorization to be released by her bank. She also sent [redacted] a $20 gift card for her inconvenience. Again, I am very sorry that we were not able to successfully process this order and for any inconvenience it caused. If there is anything more we can do, [redacted] is welcome to contact us at any time for assistance. Thank you for your time. [redacted] Customer Care Supervisor Foot Locker Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] was extremely rude, and argued with me for almost an hour over this order. I'm more frustrated that I didn't get my shoes that I ordered. I want the shoes that I ordered. Thanks!

Ashley

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] RE: Complaint ID #[redacted] – [redacted] Dear Brittany, Our inventory shows that we do currently have product # A14JW001 available in size 5.5 if [redacted] would like to reorder. If she is willing to call our customer service team to place the order, we will be happy to upgrade shipping to a Next Business Day delivery for her inconvenience. [redacted]’s cr is [redacted] and I have documented all necessary information in her account. Of course she is also welcome to use her $20 compensation gift card towards her new order as well. Our customer service staff can be reached at ###-###-####. Thank you for your time. [redacted] Customer Care Supervisor Foot Locker Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought some shoe cleaner call mint. With the plan of cleaning my sneakers the jordan retro fire red 4's. well as I was cleaning them as instucted I started to you a soft bristled toothe brush (a rush is instructed to on the products instuction alos the option to yous a towel to wipe clean. Well when I wip it of it took the paint off my shoe. The retro line that jordan release to shoe stores only come out once every couple of years., so the only I can replace the shoe if I get the after market price. Ranging from 300 to 600 on [redacted]. and every other legit shoe store online and in the local stores.In Los Angles well footlocker is not returning my calls or when I did get in contact with them they just took my information and never call. That can of cleaner was only 7 dollars and will cost me hundreads to replace what the mint shoe cleaner did. The cleaner direction did not mention not to use a brush it encouraged it. It give sme headaches knowing that ive been mislead to believe this shoe cleaner is on harmful to my sneakers. I also tried to research the company its meaning the makers and footlocker employees in the store and online could not provide me with any information on how to get in contact with product develope. The mint cleaner oi used on my shoes is the black can with green lettering.Desired Settlement: I want to be properly compensated for being mislead into buying the cleaner. And for my time being wasted for contacting and going to the store just to be told its nothing they can do. And the false advertising of the shoe cleaner. this situation has caused me to have some of the worst headache of my life and lose of sleep.

Business

Response:

[redacted]

Dear [redacted]:

I have received your correspondence and reviewed the information in [redacted]’s account. I do see that he has contacted us several times regarding this issue, and I apologize that he has not been able to achieve resolution up to this point.

I contacted [redacted], the [redacted] of this store location, and he was aware of [redacted]’s situation. He said that he gave his phone number to the [redacted] to pass along to [redacted], but as of 8/**/14, he hadn’t received a call.

I gave [redacted] all of [redacted]’s contact information and requested that he make contact with him to discuss this issue. If [redacted] would like to contact [redacted] himself, his direct phone number is ###-###-####.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called the [redacted] we spoke I wasn't satisfied with his offer. My shoes are worth more than his offer. He told me to call him back in 2days I did so on the [redacted] left a messenger and also sent him a picture of my damaged shoe.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

I have forwarded [redacted]’s information to [redacted]. I have asked him to contact the customer to confirm whether or not his suggested resolution will be feasible.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I'v received the shoes I wanted for the damaged pair I no longer want to purse this case.