Foot Locker, Inc.

I made a purchase of a pair of shoes that I never receivedI tried contacting the business by phone with a wait time of one hour at least each time and never reached anyoneI just want a refundMy vip # is 1*** and my order # is ***Customer #Number***

I place an order (Order Number***on their online website ***The tracking information shows that it was delivered but I didn't receive it.So I ask their customer agent for help but was refused

February 14,
Narrow","sans-serif">[redacted] Serving [redacted]Attention: [redacted] [redacted] – Resolution Specialist
[redacted]
[redacted], CA [redacted]
RE: Complaint #[redacted])
Dear [redacted],
I have reviewed Ms[redacted]' complaint
I do apologize for any disappointment regarding
her unacceptable return
Ms[redacted]' order number [redacted] was placed 11/24/
and also shipped out the same day
On 2/9/18, our Returns Department processed her
return and sent the products back to her via UPSThe returned products were
unacceptable as it was beyond our day return policy
The invoice enclosed with the shipment advises the
customer to refer to our web site for our full Return Policy
Returns must take place within days from the
original shipment or purchase. Returns
received more than days after date of shipment or purchase will not be
accepted and will be returned to sender.
There are no exceptions to this policy
Our Return Policy may be viewed via the following
link:
[redacted]
Thank you for your time
[redacted]
Foot Locker Customer Service

March 29,
Revdex.com Serving Central California
Attention: [redacted] – Resolution Specialist
WShaw Lane
Fresno, CA
RE: Complaint #12735160 ([redacted])
Dear [redacted]
I have reviewed Ms[redacted]'s additional
comments
We have
requested a credit card refund of $on 3/21/18. Our policy is to refund the original form of
payment for the order, which was a credit card
Upon requesting the credit card refund,
we received an "ARN" numberThat is the transaction number for the credit we
made to the account. Ms[redacted] may call
her bank with the "ARN" number of and inquire about getting a
refund from the bankThe bank should be able to assist her
Thank you for your time
[redacted]
Foot Locker Customer Service

January 23,
[redacted]
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Attention: [redacted] – Resolution Specialist
[redacted]
Fresno, CA
RE: Complaint #[redacted] ([redacted])Dear [redacted]
I have reviewed Mr[redacted] complaint
Mr[redacted] order number shipped 1/5/via [redacted] with a tracking number of [redacted]. Tracking results via ups.com indicate the
package was delivered to the address requested on 1/11/
at 3:P.MThe package was signed for by "TR"
Mr[redacted] billing address is [redacted]. He requested the package to be
shipped to an address in [redacted] The shipping address appears to be a
freight forwarding company
When using a freight forwarding
company, we are unable to service customers for an order that has not been
forwarded to them
We are not able to make any exceptions
to this policyTherefore, no refund will be processed for the order that has
not been received
Mr[redacted] may contact the freight
forwarding company to inquire on his package per the shipping details provided
above
Mr[redacted] also contacted us via email on
1/13/and was informed of our policy
Thank you for your time
[redacted]
Foot Locker Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your assistance.

February 15,
[redacted]Attention: [redacted] – Resolution Specialist
[redacted] W[redacted], CA [redacted]
RE: Complaint #[redacted] ([redacted])
Dear [redacted],
I have reviewed Ms[redacted]' additional comments
I have discussed Ms[redacted]' rejected return with
our Returns Department SupervisorMs[redacted] may return the products to us, once
againHer return will be accepted per notes I have added on her accountThe
return form must be completed and enclosed with the return
I have requested a UPS Return label to be sent to
Ms[redacted]. It will arrive via email from
UPS Quantum View in 1-business days
I do apologize for any inconvenience; however, our
Return Policy is firm
As a future reference, returns must take place
within days from the original shipment or purchase
Our Return Policy may be viewed via the following
link:
[redacted]
Thank you for your time
[redacted]
Foot Locker Customer Service

I am rejecting this response because:
I explained before that that card is no longer active and a check needs to be sent

The customer service at Foot Locker is nothing short of awful. If You have a problem with your order good luck getting ahold of a real person or anyone that actually cares about fixing the order. They are more interested in getting rid of you are passing you on to another person then actually trying to correct the issue. Would never order from Foot Locker online again after the nightmare experience I had nor would I ever purchase from one of their stores. Their customer service just plain doesnt care about the customers.

Review: On February **, 2016, I attempted to purchase a pair of running shoes from Lady Foot Locker in St. Louis, MO in the Galleria Mall. The total purchase $76.02 was and I charged 67.02 and I attempted to pay the difference of $9.00. The cashier told me that the transaction was declined. After leaving the store, I checked my account and Lady Foot Locker charge was success and there was a pending charge for $67.02. I returned to the store and I was told that the funds would be credited back to my account immediately. However, that did not happen. I called February **, 2016 to the Customer Relation 800 number and I was told that the funds would take be credited back to my account February **, 2016. As of now the amount has been deducted from my account, I am a college student at [redacted] and I don't have extra money for Lady Foot Locker to take from me. I was purchasing the shoes to try out for the track team, which I have not been able to do because of this. I traveled 110 miles to go to this mall and it took 2 hours, and I was not able to purchase the shoes.Desired Settlement: I would like to be refunded the money that was charged on my account and I would like to receive a gift card for $100.00 for the troubles that I have encountered and I still have yet to be compensated.

Business

Response:

[redacted]

[redacted] RE: Complaint ID # [redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. To fully investigate her concerns I contacted the Lady Foot Locker at the Galleria Mall with what appeared to be [redacted]’s receipt and spoke with the associate who worked with her on 2/**. This is the information she provided: This receipt is one of several cancelled sales involving this customer. I personally attempted to complete the sale for this customer. She attempted to swipe her [redacted] several times using both credit and debit functions and was declined. Several minutes later the customer returned and wanted to do split payments (half cash/half card). After swiping for a lesser amount, the card was declined again and I cancelled the transaction for the customer once more. She returned again minutes later stating her bank account had been charged by Lady Foot Locker and provided confirmation via her mobile banking app. At that point I reassured the customer we would get to the bottom of the issue and called LFL customer service and spoke with an agent. The agent stated that, because the customer had made several attempts at the Point of Sale terminal with her card and none were successful, it’s possible a balance was held on her account. The agent told me to inform the customer the money would be released onto the debit card shortly and if she had any other questions, to contact customer service on her own. I relayed that message to the customer and provided her with the company customer service number as directed by the agent. Any time a customer swipes their card more than once or uses different payment types (debit/credit/split payment), it is always possible that the card-issuing bank will hold a pending authorization of some kind. Typically the bank realizes the error and self-corrects the authorization within 5-7 business days (which reflects the 2/** date that [redacted] was given). If the customer has not yet seen a reversal in that time period, we are then able to open a ticket with our credit card processor to look further into the situation. The receipts from these transactions show no credit card number and all confirm that the sales were cancelled. If [redacted] is still not seeing the funds released into her account, she should contact our customer care team at ###-###-#### and have her credit card available to have the situation escalated to our banking department. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: I spent over 200 in purchases on shoes at a [redacted] footaction store in south park mall in sept 2014 and received 2 rewards. one for 20 off and one for $10 off 50. the $10 off 50 is not working online. im upset about this. they need to honor this and just send me a 10 gift card to use. I have a vip #[redacted]. I spent too much money not to be able to use this reward.Desired Settlement: they need to honor this and just send me a 10 gift card to use. I have a vip #[redacted]. I spent too much money not to be able to use this reward.

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. I apologize that she had difficulties redeeming a coupon code on our website.

To resolve this, she should call our Foot Locker customer service team at ###-###-####. We are available 24 hours every day, and would be more than happy to place [redacted]’s order

with her coupon code over the phone.

Thank you for your time.

Sincerely,

Review: I went to location in Richmond Hts, OH on December **, 2013, to purchase two pair of timberlands boots as Christmas gifts for my daughters for Christmas. he store was out of stock at this location. The sales associates suggested that I could order the product and have them shipped individually to my daughters home. Two orders were placed separately for each daughter on December **, 2013. One daughter received her gift within 4 business of the initial order being placed. On December **, 2013, my second daughter received a phone call that the supply order could not be filled. Therefore, they wanted to know how to refund the monies paid for the merchandise. My daughter phoned footlocker customer service ([redacted]) on December **, 2013, and was advised that the refund would be funded back to the method of payment within 3 - 5 business days. My daughter relayed this message to me.

I on the otherhand advised my daughter that I would let her know when I received the monies back to my debit card. On Tuesday, January ** 2014, I phoned footlocker customer service (###-###-####) and spoke with several of the associates and was advised that the order for refund was not submitted for funding until January *, 2014 instead of December **, 2013, as promised by the associate my daughter spoke with.

Additionally, I was advised by Kristy in customer service that there was nothing she could do about what the person had advised my daughter. But, Kristy continued mentioning that it takes 5 - 7 business days before a refund can be funded. I advised Kristy that I was not satisfied with Footlocker refund policy and that I STRONGLY felt this was very poor and inappropriate servicing to their customers and it should not be taking this long to refund money.

As of today, January *, 2014, I have not yet received a refund back to my debit card for merchandise that was never shipped to my second daughter. Additionally, I have not gotten any further feedback from Footlocker regarding the circumstances of the merchandise not being in stock. I sincerley feel this in an incredibly horrific incident that should not have reached this point of communication. As it now stands 3 weeks since the initial order was placed and Footlocker has not even apologized or refunded my money. I am now demanding my refund immediately + interest on my money as well. I will never buy or order another product from Footlocker behind such an incident.Desired Settlement: Refund

Business

Response:

January **, 2014

Review: Customer # [redacted] - I returned order #[redacted]. On June *, 2013 I recieved an email stating that my refund ($272.81) would be credited back to my Paypal account. I have spoken to 10+ Footaction representatives as well as their OSD department who have all gave me different dates for my refund to be credited to my Paypal account. After being given numerous different dates from the Footaction representatives on June [redacted] I was finally transferred to the OSD department. The OSD department stated that the refund for some reason did not go through on June [redacted] and that they would re-submit it. The OSD representative guaranteed that I would have my refund in my Paypal account by June [redacted]. Today, is the [redacted] and still no refund. I have spoke with another Footaction representative this morning who gave me the run around once again. I have been a loyal customer to Footaction for years but, after this experience I will never make a purchase from this company again.Desired Settlement: I would like a refund to my Paypal account immediately.

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]'s account. A member of our leadership staff contacted her on 6/*/13 and she confirmed that she had received her PayPal refund. I am very sorry for any inconvenience this delay may have caused to [redacted].

For your records, this complaint is dated 7.*.2013 and states it is a second notice,

but this is the first copy of the complaint that our office has received.

Thank you for your time.

Sincerely,

Review: I ordered a pair Nike Kobe IX High - Men's size 13 on Jan [redacted]. I waited 3 hours online until the release to order the product. Upon getting through I purchased the item and received a confirmation number saying I did. 1 day later I received an email saying my item was ordered however they did not charge me so I could re order the item. I attempted to re order the item and noticed it was sold out. I immediately contacted customer service who told me sorry nothing we can do order another pair of sneakers. However these sneakers were very limited and I really wanted these sneakers. I feel customer service was very rude and uninformative they couldnt tell me why it happened. Just told me I should order another product that I told them I did not want.Desired Settlement: I would like a gift card for my inconvience or the ability to reorder the sneakers I thought I originally ordered.

Business

Response:

[redacted]Dear [redacted],I received your correspondence and reviewed the information in [redacted]’ account. I am very sorry that his recent order for the Kobe IX High did not fully process in our system and was not available to be reordered. I checked current inventory on this item and it is still sold out. I am happy to monitor inventory and if a size 13 is returned to inventory, I will order it for [redacted] with free upgraded shipping and contact him for payment. Unfortunately we have no other way to order the shoe. In addition, with my apologies, I am sending a $25 e-mailed gift card to [redacted] for his inconvenience with this situation, as I do understand his frustration with not being able to ordera high-demand launch product. He can expect to receive his gift card within 3-5 business days.Thank you for your time.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My cr is [redacted], I purchased a pair of [redacted] Sneakers on 5/**/2014 which became defective. I called [redacted], and they said return them the authorized retailer I purchased them from, as [redacted] covers defective products with no limitations on date purchased, and I should try to return to authorized retailer I purchased them from first.

I called the retailer [redacted] to exchange them, and was sent a return label. On 11/**/14 the exchanged was accepted by [redacted] via [redacted] Tracking # [redacted].

[redacted] return policy states ‘refund or exchange to be provided is approximately 10-14 business days from the date it was returned”. And can be viewed here [redacted] It is well pass the above stated time, and when I called [redacted] to inquire about the exchange they could not even confirm receipt of my exchange, and they said return/exchanges would take 3-4 weeks which is a contradiction of what they have published on their site, please see [redacted]Desired Settlement: I would my exchange or refund (if product no longer available) processed immediately.

Business

Response:

December *, 2014Revdex.com Serving Metropolitan New YorkAttn: [redacted]RE: ID #[redacted] – [redacted] To Whom It May Concern: I received your correspondence and reviewed the information in [redacted]’s [redacted] account. On 5/**/14, he ordered the Jordan AJ 1 in black/dark concord/white in size [redacted] which were shipped 5/**/14. The pair of shoes that our Returns Department received back from [redacted] were size [redacted]. They are holding the shoes awaiting either proof of purchase under adifferent account or an in-store receipt showing the purchase of the shoes that were returned. When that information is received, they can proceed with processing the return.For his reference, the information [redacted] stated that [redacted] provided regarding an unlimited warranty on their products is not applicable to [redacted] purchases. For accepted returns, we offer a refund or exchange for items received back at our warehouse 90 days or less after purchase, and a gift card for items received back between 90 days and one yearafter purchase. Items purchased more than one year prior are not accepted back and are returned to the customer.I have documented the above information in [redacted]’s account. We look forward to processing [redacted]’s return upon proof of purchase. If this is not received, our ReturnsDepartment will ship the shoes back back to [redacted] and he will need to return them directly to [redacted].Thank you for your time.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The statement regarding wrong size sent to [redacted] is simply not true. The shoes I returned where size [redacted] and the exact shoes size [redacted] , as indicated in the receipt as noted here [redacted] . Further there are NO notes from [redacted] in my account as noted here [redacted].Perhaps the [redacted] rep has me confused with someone else.If as [redacted] says they have a size ** instead, of the size I purchased and sent back to them which was [redacted] ,then I would ask that they return the alleged size ** to me and I will deal with [redacted] so I can get my defective shoes replaced.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2014Revdex.com Serving Metropolitan New YorkAttn: [redacted]RE: ID #[redacted] – [redacted] To Whom It May Concern: Our warehouse has confirmed that the size [redacted] shoes they received from [redacted] were returned to him on 12/**/14. He should allow 5-7 business days for delivery.Thank you for your time.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Shoes have been returned, and I sent written request to merchant to delete my account. This matter is now considered closed. Please add my comments, and close case.

Review: I placed an order on the website on December [redacted]. When I made the order I got an order number [redacted]. I did not recieve a confirmation email so I immediately contacted the company. I asked them to check on the order and they said it was still processing. I chatted with them online and chatted on the phone. I was told to call them when it has been 24 hours and if anything happened to the order I would get a replacement order. I still didn't receive the confirmation email after 24 hours and chatted with Footlocker and was told that my order didn't process. After all the calling and chatting I did the day before I was already checking to see if my order was secure. Every single person told me it was process and as soon as I chat with them 24 hours later they tell me it didn't process. I even asked for a replacement order because I was told that on the phone the day before and they did not honor that for me. I wasted my time with this company and tried to be a patient customer. It doesn't make sense that I got an order number and a "Thank You for your order" message and not recieve the product I wished for. I even reached out to them to make sure which they assured me the order was still processing. Now I am left with no order and will not be receiving the product that I got an order number for.Desired Settlement: Foot locker needs to make sure that they give customers the product that they ordered for. They should at least make sure an order is secure for a customer. I kept in contact with them just to make sure I will get my order and ended up being told that I won't be getting my product. If a customer gets an order number and the "Thank you for your order" message then that should guarantee them the product.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. The order number he received ([redacted]) is a preliminary web order number which signifies that an online order has been submitted and logged into our system. When an order moves from the web system into our main controller, the customer receives an e-mail with an updated order number. [redacted]’s order shows that it never moved beyond the web system because inventory was not available. Launch products such as the Yeezy Boost are extremely high demand; the demand is much greater than the inventory available to sell and it is common for these items to sell out within 2-3 minutes of becoming available for sale online. For this reason, we inform all launch customers that their item is not guaranteed until they receive a shipping confirmation with a tracking number. I apologize for any misunderstanding regarding our staff’s statement that [redacted]’s order was “processing”; this only signifies that the order is being transmitted through our systems and availability is being confirmed. Shipment is not guaranteed at that point. For in-stock items we are happy to replace an order if it does not transmit properly due to system issues; however, in this case, the order was cancelled because the item [redacted] ordered sold out in a very short period of time and could not proceed any further in our system. I am very sorry for any inconvenience this may have caused. We do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available. We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone. If [redacted] does opt to make future launch purchases, he will be notified that his product was guaranteed when he receives a shipment confirmation containing a tracking number. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker Tell us why here...

Review: On January **, 2015 I ordered from Foot Locker.com a pair of sneakers and a knee pad the knee pad cost $19.99. I used a gift card and a payment through [redacted] to complete my order. Subsequently I received an e-mail stating that the knee brace was backed ordered and that I should expect it withing 2 weeks. Two weeks later I received another e-mail stating the the knee brace was permanently out of stock and they would refund my money in the same format as I paid. My refund never arrived. I called and was told that I would receive an electronic gift card for $7.61 and that $12.38 would be returned to my [redacted] account in 3 to 5 business days. I received the electronic gift card but I NEVER received the remaining $12.38. I have called numerous time and have been told repeatedly that I would receive my payment shortly. I spoke to the [redacted] who also assured me that I should expect a refund in 1 to 3 days. Today it is April * and I have still not received my refund. I WANT MY MONEY!!!!!!!Desired Settlement: I WANT MY REFUND OF $12.38 and a $1000.00 gift card for the problems that this has caused me. While $12.38 is not a lot of money for a huge world wide corporation it is a lot of money to me. I see on the internet that Foot Locker has a history of cheating and defrauding its customers of refunds for backed-ordered items. I want this deceptive practice also stopped.

Business

Response:

[redacted]

[redacted] Dear [redacted],I have received your correspondence and reviewed the information in [redacted]’s account. I do see that we made an error in the initial processing of his refund for product #[redacted] (Nike Open Patella Knee Sleeve) cancelled off of order #[redacted] His refund should have consisted of a $7.61 [redacted] refund and a $10.57 gift card (to total $18.18); however, $7.61 was sent as a gift card and the $10.57 remained on his account as system credit.[redacted]’s account shows that we have submitted a $10.57 refund to [redacted] which they should now have posted back to his account. He has now been fully reimbursed for the item cancelled off of his recent order.I am very sorry for any inconvenience that resulted from this error. For [redacted]’s inconvenience I have also requested a $20.00 gift card to be e-mailed to him with our sincere apologies. He will receive this gift card within 3-5 business days. Thank you for your time.Sincerely, [redacted]

[redacted]Foot Locker

Review: I found product #[redacted] online and the price was listed as $9.99, I picked this product and proceeded to checkout, but then the price changed to $29.99. I closed the window and pulled a different page up and went to the foot locker website, found the product #[redacted] again and again the price was listed as $9.99. When I proceeded to check out, again the price changed to $29.99. I assumed the $29.99 price was a glitch on the website, so I clicked live chat online, hoping I would be able to place the order with who ever I could speak with. I instead chatted with [redacted] who stated that product #[redacted] was never listed as $9.99, and if I want to purchase this product I will pay $29.99. I felt she was calling me a liar and I requested a customer service number. She gave me ###-###-####, I called and spoke with [redacted]. I explained the situation to her and she said that foot locker has the right to deny/decline any sales price at any time. I was shocked that such a large company would do something that seems so wrong. As a customer I felt that foot locker as a company told me if they don't agree with a price online at the time of purchase they will just change it, at check out.I asked to speak to a higher up supervisor that can make a final decision, which I was transferred to [redacted]. I explained the above stated situation to her and she said the same thing, foot locker will mot honor the price of $9.99, and they reserve the right to deny/decline any sales price at any time.Desired Settlement: I would like to receive a formal apology and a voucher or gift card for $20 so that I may purchase product #[redacted] at the price as advertised of $9.99 and not $29.99.

Business

Response:

Review: I ordered two pairs of shoes on 3/**/14 and I received an email saying one pair was no longer available and that it was canceled. The next day I checked my account I had two different charges one from Champs and one for Foot locker I called she said yes Camps will come off card will only be charged for the one white pair. Today 4/**/14 I get an email saying your order is complete I called No one can tell me anything if the order was canceled who gave Champs/Foot locker permission to come back almost a month later and charge my card telling me it's in Stock now I told them I don't care I didn't reorder them nor did I give permission for my card to be kept on file I was left on hold and hung up on telling me I need to wait 10 days and this has over drawn my accountDesired Settlement: I need extra due to my account being in overdraft

Business

Response:

[redacted]

Dear [redacted],

I received a copy of your correspondence and reviewed the information in [redacted]’s account. I am happy to answer her questions regarding the order she placed online on 4/*/14.

Product #[redacted] (Adidas Hard Court in Black/Purple) was shipped to [redacted] on 4/*/14 via USPS. The last tracking scan on this package was on 4/*/14 when USPS states that they left a notice at the shipping address indicating delivery was attempted but no delivery was confirmed. Because [redacted] stated to us that she hadn’t received the package and USPS did not state the package was delivered, we entered a refund for this item on 4/**/14 rather than having her wait 10 days for a delivery investigation to be completed.

Product #[redacted] (Adidas Hard Court in White/White) was originally cancelled in our system as no longer available and [redacted] was not charged. However, the order did get transmitted through at that time and was shipped from one of our stores on 4/*/14. USPS confirms that the package was delivered to [redacted] on 4/*/14 at 9:44 am. The order came up in our system as unpaid on 4/**/14, and a charge was initiated to [redacted]’s credit card on that date to pay for the order she received but had not been charged for. The following e-mail was sent to her on 4/**/14:

Dear [redacted],

Thank you for your recent order from Champs Sports. Due to a system error, your credit card was not charged for item #[redacted] when it was shipped. The system error has been corrected and your card will be charged $61.51 for the item. The charge will post in approximately 3-5 business days. We apologize for the delay and any inconvenience this may have caused. If you have any questions regarding this matter, please contact us at ###-###-####.

Sincerely,

Champs Sports

Thank you for your time.

Sincerely,

[redacted].

Consumer

Response:

Bett ne ss Bu rea cu:

Beware when using Foot Lockers website. They claim to offer free shipping on all orders over ** dollars but this is not true. If they email you any type of offer and you attempt to use it the free shipping will not work. Foot Locker leads you to believe that your shipping will be free if you spend ** dollars but after you pick out your clothes, shoes, or other items and then go to check out you will find out that not only will you not get free shipping but the more you spend and more items you purchase the more the shipping will be. Not only that but they charge you the same price to ship to a store. It is very deceptive advertising on Foot Lockers part as their customers do not find out this information till they have gone to check out and already picked out what the have wanted.