Foot Locker, Inc.

Review: I purchased an item on one of Foot locker's affiliate websites: [redacted] back on April [redacted] 2014. I had purchased a particular style jacket that was displayed on their site in size medium. When I received the item in question I ended up getting a jacket similar in color, but completely different in style and sizing. The jacket I received was a size large and from what I could tell based on research online never made it to market. The jacket was marked with the correct tags, but other than that was completely wrong. I contacted their customer service whom told me the jacket was no longer available and that I would need to either bring it to one of their locations or send it in for a return. I went into one of their local stores in [redacted] and proceeded with the exchange explaining what happened and they apologized and refunded me my money, I assumed they would take care of the jacket in their inventory, but was disappointed in the fact they could not provide me with the product the initially had sold to me under false pretenses.

I continued my search for this jacket and came across the exact style and sizing I wanted on another website: [redacted] a month later on May [redacted] 2014, which turned out to be another affiliate of Foot Locker. When I received this jacket I ended up with the exact same jacket as I received the previous time from [redacted] a style of which I've never seen before online or in stores. I immediately got in touch with their customer service and was told that I must've "tricked" their system and that this jacket was not available nor had it been. They informed me I would either need to return the jacket in store or via mail yet again. I ended up going into the local Foot Action location in [redacted] and attempted to return the jacket again. When I was at this location I explained the entire situation again including what happened with [redacted] and was informed by the employee that it did not surprise him and that things like this had been happening frequently with product coming into their location from the local distribution center. I asked him to make sure the tag on that jacket was dealt with so that this did not occur to another customer.

As this second purchase was made with my [redacted] account the employee told me that he had to work out the return with one of his help desk personnel and that my account would credited in the next few days. That was two weeks ago on May [redacted] 2014, it is now June [redacted] and I still have not been refunded. I talked to their customer support twice about my return; once on June [redacted] at which time they said I would be credited by June [redacted] and then again today June [redacted]. When I contacted them today they told me it would be another several business days until I would receive my refund as it take 4-7 business days to refund to a [redacted] account. This is not only unacceptable but irresponsible for a business to misrepresent a product to a customer and then hold out on a return for two full weeks.Desired Settlement: I want my money back and I want someone to be accountable for the inventory of this company. I will never purchase anything with this company nor any of its affiliates ever again.

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s accounts. I sincerely apologize for all of his inconvenience related to his [redacted] and Footaction orders, as well as

his [redacted] refund.

Based on the information [redacted] has provided as well as the details I was able to find on this item, it does appear that we received the incorrect image from the manufacturer resulting in the

item being pictured incorrectly on our website. It appears that the items [redacted] received is what we actually received from the manufacturer. I am very sorry that he had to return two items to us due to this error and I appreciate him bringing this to our attention.

In regards to his [redacted] refund, we started the process when his return was processed on 6/*/14. The timeframe for these refunds to be processed and appear in the customer’s [redacted] account is 5-7 business days. I see in [redacted]’s account that our associates did provide an incorrect delivery timeframe of 4-7 business days, and I will make sure those associates are reminded of the correct information.

[redacted] contacted us earlier today in regards to his [redacted] because he has not yet received it. We provided him with the [redacted] transaction ID of [redacted], which he can provide to [redacted] to verify that they have issued his refund. If [redacted] is not able to verify his refund with this information, we will be more than happy to assist him further.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I received my money back (on June [redacted]) it took far too long to receive what I originally was entitled a month ago after I returned the item IN STORE on May [redacted]. It took 5-6 hours of my time talking with multiple reps (over the course of several phone calls, emails, and chat room conversations) and filing a complaint with the Revdex.com to get any sort of response from this company that resulted in my refund. As far as i'm concerned a $10 gift card, (which I was offered on multiple occasions) which breaks down to about $1.67 an hour for my time, is an insult as an apology. To blame the manufacturer and not admit to misrepresenting your own product and not paying attention to YOUR inventory is annoying to say the least. Unless the company can make up for my lost time and wages dealing with this issue nothing will be seen as resolved in my eyes. For all I know that jacket is still in their inventory and has just been moved over to another one of Foot Lockers affiliates.

Sincerely,

Business

Response:

[redacted]

Dear [redacted],

I have received [redacted]’s latest correspondence and I’m happy to address his concerns. In regards to the jacket that he ordered, we do not have that item in our inventory because we never received it from the manufacturer. As stated in my previous response, we received an incorrect online image from the manufacturer and the item [redacted] received is the correct item that they sent us. We sincerely apologize that he received the same wrong item twice. We carry thousands of items and although these types of errors are rare, we do our best

to resolve them as efficiently as possible.

I am happy to hear that [redacted] did receive his [redacted] refund. To compensate him for his inconvenience in resolving this situation, we will

provide 20% off and free Next Business Day shipping on his next phone order. Some product exclusions apply, but he is welcome to contact us anytime and we can confirm whether or not an item is eligible to be discounted. I have documented this offer in [redacted]’s account (Footaction # [redacted]) and any of our associates would be happy to place his order.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again I do not intend to do business with Foot Locker or its affiliates ever again so this "resolution" does nothing for me. I realize the manufacturer may have sent you the wrong picture, but the blame still lies with your company as you were informed of the situation by not only the customer (me), but one of your associates the first time around and it still happened again. As "rare" as a case like this is supposed to be, my guess is this probably happens more often than not. One of your associates told me flat out this isn't the only case he's seen like this in the last month. Unless you can make up for lost time and wages this case will remain unresolved.

-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi, I recently won a pair of Adidas Hard Court Defenders shoes from Footlocker.com survey contest. I was really appreciative that I won however, I was sent shoes that are a size too small. I contacted footlocker customer service and I was told they could do nothing to send me the proper shoe size or exchange the shoes. My point is what's the purpose of having a pair of shoes that will just sit in my closet, when the purpose of the shoe contest is for the company to advertise its brand after the individual wins the contest. What's the point of the contest when I can't even wear the shoes.Desired Settlement: I would like to have the shoes exchanged for a size 10. If the shoe is no longer available than how about an exchange for a different pair of Adidas shoes.

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. He originally contacted us about this issue on 9/**/13 and we forwarded his concerns to our marketing department for review. Caity, one of our Marketing managers, contacted [redacted] on 10/*/13 and explained that all prizes and sizes were predetermined for this sweepstakes. This information was also communicated in the survey e-mail and rules.

Unfortunately, we cannot process returns or exchanges for items won in this sweepstakes. I apologize to [redacted] for any inconvenience.

Thank you for your time.

Sincerely,

Customer Service Supervisor

Review: Footlocker charged my credit card twice for an order. I phoned Footlocker customer service and spoke to [redacted], and she researched the problem and advised that they had a computer glitch which caused their system to process and charge the order twice. I advised [redacted] that I wanted a refund for the "order" I had not placed nor authorized. She advised they would fully refund, she then put me on hold and got her [redacted]. [redacted] advised that while it was their error they were unable to refund the amount until they researched the situation because they "thought" the order had been shipped twice. I advised her I had received my ONLY order. She advised that they would have to research with [redacted] where the 2nd order ended up. I advised her I understood that however, I didn't want a 2nd order, because I had not ordered it to begin with. I wanted my refund, and if they refused to refund I would file a FRAUD dispute with my bank, because I did not authorize the order or the transaction. They are not customer friendly and they charge people unauthorized charges hoping someone doesn't notice. I am sure this is how they make all their money. I just happen to watch my account very closely because I worked in finance and banking for over 25 years.Desired Settlement: I expect a FULL refund to be processed IMMEDIATELY. I also deserve restitution for the errors they have caused on my bank account. I do not want any type of gift cards or coupons for FOOTLOCKER. Because I can guarantee this is the last time I will ever do business with them . They are crooks.

Business

Response:

[redacted]

Dear [redacted],I have received your correspondence and reviewed the information in [redacted]’ account. I see that she placed an order on our website on 12/** which duplicated in our system the next morning, resulting in a second order being mailed and charged to her. Her account shows that refunds were entered for these charges on 12/**; the normal timeframe for customers' banks to process a credit card refund is 5-7 business days, but the Christmas and New Years holidays are likely to cause a delay as banks are closed. If [redacted]’ bank has not yet posted these refunds to her account, they should do so by Monday, 1/* at the latest. If they don’t, we can get a reference number from our bank that her bank can use to trace her credit. We do not typically see this type of order duplication occur in our system, and we entered the refund as quickly as possible after being made aware of the situation. However, I do understand that it was a great inconvenience to [redacted] and I am very sorry that it happened. I have requested an additional $30 refund to be issued to her card as compensation for her trouble, and I do hope that she gives us an opportunity to give her a better experience in the future.Thank you for your time.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase on 12/**/2015 in the amount of $53.31, Footlocker charged my credit card in the amount of $53.31 and then in a separate transaction they charger me $0.01. This charge is not an authorization at all this is an actual charge that caused me an overdraft fee. I have called several times and been told that I wasn't charged in two separate transactions. I have filed a dispute with my bank and Footlocker is still stating there were no separate charges. I have been charged an overdraft fee of $35 and I want this refunded along with the one cent.Desired Settlement: I made a purchase on 12/**/2015 in the amount of $53.31, Footlocker charged my credit card in the amount of $53.31 and then in a separate transaction they charger me $0.01. This charge is not an authorization at all this is an actual charge that caused me an overdraft fee. I have called several times and been told that I wasn't charged in two separate transactions. I have filed a dispute with my bank and Footlocker is still stating there were no separate charges. I have been charged an overdraft fee of $35 and I want this refunded along with the one cent.

Business

Response:

December **, 2015 [redacted]

[redacted] RE: Complaint ID #[redacted] – [redacted] Good morning [redacted], I received your correspondence and reviewed the information in [redacted] account. I’m happy to provide information on this matter. The total payment due for order #[redacted] which [redacted] placed on 12/**/15 was $53.31. Her account shows that we sent $0.01 authorization to her bank at the time the order was submitted to ensure that the card was active and able to be used to place an order. When the order transmitted to our warehouse, the remaining amount of $53.30 was authorized. At the time the order shipped, we physically charged both authorizations ($53.30 and $0.01) for a total of $53.31. [redacted] spoke with Lynn, a Resolution Specialist, when she contacted us on 12/**/15 stating we authorized an extra $0.01 which caused her bank account to reach negative status. Lynn explained that on our end, we only show authorizations and subsequent charges in the amounts of $0.01 and $53.30. Lynn explained that we would be happy to view [redacted] bank statement and look into the matter further. [redacted] later called back and spoke with Jameson, another Resolution Specialist, and said she would fax him her bank statement. When she called back later that day, Jameson explained that we had not yet received a copy of her bank statement and needed that so we could look into the matter for her. [redacted] can either fax her bank statement to ###-###-#### or e-mail it to [redacted]. The statement needs to show all authorizations and charges from Foot Locker, as well as a running balance showing that we authorized/charged more than $53.31 and caused her account to overdraft. With this information, we would be more than happy to refund her $35 overdraft fee. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't wish to correspond with people that could careless about their customers. I was advised on several occasions that they only authorize the card and then make one charge and not two. I never agreed to dual charged for one item and there is nowhere on their website that states there are multiple charges for one item. Footlocker has the worst customer service in the entire world. I have spoken with the bank and they have agreed to refund the overdraft fee as they saw nowhere on the footlocker site that stated you will be charged multiple times for one item. I would like to speak with a person in the corporate office and not a random phone rep.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

January **, 2016 Revdex.com Serving Metropolitan New York Attn: [redacted]

RE: Complaint ID #[redacted] – [redacted] Good morning [redacted], I received your correspondence and reviewed [redacted] additional concerns. The charges for her order did split but the total of the two charges was the amount relayed to [redacted] by our website at the time of her order. We did not authorize or charge more than her order total, and without seeing a copy of her bank statement showing that it was Foot Locker that caused her account to overdraw, unfortunately I am not able to speak to the specific circumstances of her overdraft. If [redacted] would like to contact our corporate office, she is welcome to do so in writing at the below address and reference Foot Locker cr [redacted]. All details of her order, conversations with our leadership staff and complaint letters are documented in that account for reference. Attn: Site Manager [redacted]

[redacted] Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: On August [redacted] 2013 like every other time I had to wake up at 5am to be able to purchase exclusive Jordan Shoes. This day was a little different because this was a mass release day of Jordan's as 8 different shoes where going to be made available this day to purchase. I always use either Footlocker or [redacted] which either one makes the shoe available first. This day Footlocker made the shoes I wanted available and proceeded to submit my purchase online and got confirmation right away that my order had been placed. I also received and email confirmation letting me know that my order was successfully received and that they were processing it for me at the moment and it would take 5-6 days for shipping. I placed the order on August ** (Saturday) and on Thursday August [redacted] I called in to Footlocker because when I checked the status of my shipping, the status of my order said that it had been cancelled. At this point I called Footlocker to find out what was going on with my order, I found out that my order had been cancleed for no apparent reason and I could not get a straight answer from a phone rep. All they could tell me is that the order had been canceldd and they could not help me with order and that they could offer me a $20 gift card. I talked to a few other people and after getting transfered a few times and getting my call disconnected a few times in "error" no one was really willing to take blame and get this ordered corrected because the shoes I had ordered were no longer available. Today I tried to order a pair of jordans online, had my transction confirmed that the order was placed with an order number, I decided to call just to confirm that my order went through and to make sure my order would not be cancelled, I found out that they had no record of my order again and all they could tell me is to go back online and submit my order again. VERY FRUSTRATING!!!!!Desired Settlement: I want to make sure that Footlocker knows how disatisfied and frustrated I am with their service and want make them accountable for their actions and if possible make this shoes available. I am not asking for free Jordans, but to honor my order I initially placed.Customer #: [redacted]Order #: [redacted]Jordan Retro 4 black/white/gray/platinumBecause of my order being cancled, I now have to pay double the price of these shoes from a re-seller on [redacted]. I dont think this was fair.

Business

Response:

Review: I have been registered with footlocker.com since march 2013. they advised when I signed up they would send me a $10 rewards coupon to you. I have not received this coupon now 6 months later. I have called several times and did several complaints to ask then to just mail it. they have refused to mail the coupon. they said they send it by email. I spoke to another rep today, sept ** at 1130am named [redacted] id #[redacted] resent another reward to me conf [redacted]. I wish to speak to a corperate manager and just have a $10 card issued to use or send via mail.Desired Settlement: I wish to speak to a corperate manager and just have a $10 card issued to use or send via mail.

Business

Response:

To Whom It May Concern:

I have received your correspondence and reviewed the information in [redacted]'s account. After her $1O welcome coupon had been e-mailed and she stated she hadn't received it, we resent the coupon per [redacted]'s request on 5/**/13. 6/*/13, 8/*/13 and 1/**/13.

Due to her e-mail account not accepting our e-mails, I contacted [redacted] to confirm her home address so we can resolve this issue by sending a $10 physical gift card to replace the welcome coupon she has not yet received. She confirmed this information and I have processed the gift card, which will reach her 2-3 weeks after mailing.

Thank you for your time.

Review: Shoes were bought on 9-**-14, there is a defect with the shoe under the ball of the foot, causing severe foot pain, and a swooshing squeak sound that feels like you are stepping on a rock ... on 10-**-14 brought original receipt and box, brought to original store for EXCHANGE.. store employee was rude and mean, claiming it was her last day and they don't issue exchanges, only one other employee on site who also refused help. after SEVERAL ATTEMPTS TO GET A LIVE PERSON TO TALK TO AT CHAMPS CUSTOMER SERVICE, REFERED TO SENDING TO WAREHOUSE FOR EVALUATION 5-6 WEEK TURN AROUND, AND TOLD TO BUY ANOTHER PAIR IN THE MEANTIME. WITH TAX, PURCHASE PRICE WAS $153.00Desired Settlement: I would just like the shoes replaced.....they hurt my husbands foot, and he has to work and we cannot afford to just buy another pair of shoes and wait almost 2months for replacement shoes, when we have the receipt and its been under a month....

not fair and unjust, PLEASE HELP!!!!

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. I am very sorry to hear that she had a defective product and also had difficulties making an in-store return at one of our Champs Sports locations.

Her account shows that she spoke with one of our customer service associates on 10/** regarding this situation and that our warehouse return process was outlined as an alternate way to return her defective product. A compensation gift card was requested along with a prepaid [redacted] return label, which can be used to return the product at no charge along with a copy of the original receipt and request for either exchange or refund.

Our Returns Department does need to review products returned as defective before a refund or replacement item can be issued. If it is determined that a defect exists, they will send a no-charge replacement order (if the item is available in the warehouse) or issue a refund. If for some reason the item is not deemed to be defective, it will be returned to the customer.

Again, I sincerely apologize to [redacted] for any inconvenience and we look forward to resolving this issue for her as soon as possible. I have documented all of this information in

her account and if she has any further concerns, she is welcome to contact our customer service team at ###-###-####.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] from champs, has been in contact with me, and has made arrangements with original store for exchange. Thanks for your assistance, but this was an insane process for just a simple exchange :(

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered shoes from footlocker for an inmate in a Federal Prison. We were allowed to order these shoes in because the prison did not provide shoes at the size that was required for the inmate. The first order that I placed the shoes were supposed to go to a post office they ended up sending the shoes UPS. So the shoes had to be sent back to footlocker, they ended up returning the money but the shoes that I had ordered could not be ordered again. The prison has strict rules on what the style, the amount, and the color that is needed for the inmates making it very hard to find shoes that meet the qualifications. Ok, I finally found another pair of shoes that would be sufficient to his needs and the prison's qualifications. The order was placed and once again they were shipped, this time I provided them with a physical address in order to be shipped UPS, well they ended up delivering them to the post office, I had to call the postmaster at the post office to intercept them and hand deliver them to the officials of the prison. After the shoes reached the prison and the package was opened they were all black and low top. The qualification for the shoes were supposed to be all white. I had ordered all white high top shoes. They did not meet the specifications, now the prison will not release the shoes because they are now property of the prison. So I am out of my money and my loved one will continue to have to wear sandals that are to big for him. I called footlocker to file a dispute, they said in order to get a refund I would have to supply the shoes. I cannot provide the shoes because they were taken into the prison, not accepted and put into property. I am very dissatisfied with footlocker, and want a full refund for these shoes, and something for my troubles, this whole process has taken two months, and finally when they were received they were incorrect and now I cannot provide any shoes.Desired Settlement: I want a full refund and something for my time and my troubles with this company, I figured since I was ordering from such a big name that they would be correct and would not have any trouble. But that was not the case.

Business

Response:

Review: I placed an online order on 3/**/2015 and have received one part of the order and not the other shoe, but was charged for both

My order # is [redacted] and customer # is [redacted] for a online foot locker order. I placed this order on 3/**/2015, I was charged the total for two shoes 68.07, then again for just one shoe 48.63. First problem is them charging my card twice for one order. Second problem is that I received one pair of shoes on 3/**/15, but not the other pair of shoes nor did I receive any separate email saying that they were delayed or backordered. If the shoe wasnt in stock they should not have chrged my debit card. Also I just called their customer service # [redacted] and was given an erroneous tracking # for [redacted] which says that the tracking # can not be found. When I stated this to the man on the phone as he read off the tracking number his response was "oh you're right well you can call the investigation department at 9am".Desired Settlement: This company footlocker charged my card twice two different amounts and failed to deliver my second pair of shoes and gave an erroneous tracking number for the second shoe. I want my money back and a full explanation.

Business

Response:

[redacted]

[redacted] Dear [redacted],I received your correspondence and reviewed the information in [redacted]’s account. I apologize for the inconvenience she experienced with her recent Foot Locker order and I am happy to address her concerns.[redacted]’s order shows that one pair of shoes was shipping from our warehouse and one pair was shipped from a store location. When an item is not being shipped from our warehouse, it is identified in the cart as “shipping from an alternate location” in red lettering. During the checkout process and in the confirmation e-mail, the following information is displayed:“If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.”The full amount of [redacted]’s order was $68.07. When her items were in the process of shipping out, she would have seen one authorization for this amount plus an additional authorization for $48.63 (for the item shipping from an alternate location). Both items have now shipped out and we dropped the $68.07 authorization and physically processed charges for $19.44 and $48.63 (totaling $68.07)Current tracking information for [redacted]’s items is as follows:Tracking #[redacted]Nike Soldier VIII (size 9.0) – Delivered on 3/**/15 at 12:39 pmTracking #[redacted]Adidas Duramo Slide (size 11.0) – Delivered on 3/**/15 at 12:22 pm If there is anything more we can do for her, [redacted] is welcome to contact our customer care staff at ###-###-#### and we would be happy to assist. Thank you for your time.Sincerely, [redacted]

[redacted]Foot Locker

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] although I DIDNT RECEIVE ANY INFORMATION ON THE SECOND SHIPMENT BY EMAIL AND TO ORIGINALLY CHARGE MY CARD TWICE IS STUPID. I WILL NEVER SHOP WITH FOOTLOCKER AGAIN

Review: I place an order for an jogging suit from foot locker online the item never came so I call footlocker to see what had happen . The rep ([redacted]) got very nasty and told me that I could not have ny money back and there was nothing she could do because she do not see the order . So I email and gave her the order number and she hung up in my face . So I called my credit card and ask if they could help me get my money back...or I had to file a disputed to get my miney back. In the mean time I receive an email from a lady name [redacted] that works at the footlocker investigaion and this is what she had to say.Date: 11/**/13 08:37:38 PM Subject: RE: Delivery Investigation [redacted] ([redacted]) [redacted]Dear [redacted], Thank you for your email. Normally, I would be able to service you at this point; which means I would offer to send a replacement order or a refund. You requested a charge back through your credit card company so no credit is due back to you. We will not be able to do any more business with you. If you have any questions or concerns feel free to contact us by email or by calling ###-###-####. Sincerely, [redacted]. Package Investigation Division PrePaid & Claims For the best customer service, please reply with email history and reference cr [redacted]. Date: Tue, * Nov 2013 15:39:37 -0600 From: [redacted] To: [redacted] Subject: Re: Delivery Investigation [redacted] ([redacted]) Date: 11/*/13 03:39:37 PM Subject: Delivery Investigation [redacted]###-###-####[redacted] Dear Valued Customer, We have begun an investigation request for your recent order. The investigation may take up to 4 business days to complete and we will notify you upon final resolution of the results. In the mean time, please check with household members, in and around your residence, to ensure the receipt of the package and/or contact your local Post Office, in the event they may be holding your package for you. Please let us know whether you were successful in locating your package and if you have any additional information regarding your package. Sincerely, Package Investigation Division Prepaid & Claims Department Original Message Follows: ------------------------ Investigation Number: [redacted] Order Number: [redacted] Invoice Number: [redacted] Requested By: [redacted]

Product_Or_Service: oct ** 2013

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would just like my money back please

Business

Response:

To Whom It May Concern:

I have received your correspondence and reviewed the information in [redacted]’s account. I sincerely apologize that he has experienced problems with his previous orders.

When [redacted] placed his order for the Jordan Retro 4 on 8/**/13, his order was downloaded into our system successfully. However, when our warehouse staff went to pick the order, all pairs of the item had been picked for customers whose orders were placed prior to [redacted]’s and the item was no longer available. This is not a normal occurrence, but it can sometimes happen during launches of very high-demand items like the Retro 4. When [redacted] called in on 8/**/13 to discuss the order, he stated he was promised a $40 gift card by a previous agent. We did not have record of that offer but we honored it with our apologies for his inconvenience.

In regards to the orders he placed on 11/*/13 for the Jordan Retro 9, due to an inventory error on our website on that date, many online orders were allowed to go through for this item even though it was not available. We cancelled the orders as quickly as we could to prevent charges to affected customers’ credit cards and corrected the inventory issue immediately.

Again, I am very sorry that [redacted] had these problems successfully receiving the items he ordered. We are always working to improve our customers’ experience, especially in regards to high-demand launch items as we understand the importance of those items to our customers. As the items from his orders are no longer available, unfortunately we are not able to place new orders as [redacted] requested. The demand for these items always exceeds the inventory available and they sell out extremely quickly. Unfortunately there are just not enough available for all customers to successfully purchase a pair.

As [redacted] had tried to use his $40 compensation gift card on his 11/*/13 orders that were cancelled, we reissued the gift card on 11/*/13 to make sure he is able to use it on a future purchase with our apologies.

Thank you for your time.

Sincerely,

Customer Service Supervisor

Business

Response:

November **, 2013

Review: First let me start by saying that your customer service is awful. Never again will I shop online at your store. This has been the biggest hassle that I’ve ever encounter shopping online. I called customer service & was on hold for over 40mins & still didn’t speak with anyone (I have screenshots) I reached out on social media & emailed twice & still nothing. Here's my issue. Last Friday (3/*/16) I spoke with someone at the 1800 number about doing an online return at the store. I was told that I could all I would need is to print the order slip. It also states this on your website in the return info, so I printed that as well to take with me. I drive an hour out the way because that is the closest store to me only to be told that they don’t know why customer service told me that & they couldn’t do a return with the order slip. I showed the employee the paper I printed of your return policy that said the exact same thing. Again, I was told that I couldn’t return it with that order slip. So to me that is deceptive business practice. So finally the employee said that he could ship the shoes back from the store, feeling like I had no other choice I agreed. I need to know the status of my return & when will my money be credited back to my credit card. I also want to request a full refund amount. I should not be paying for return shipping because I did as your customer service dept. told me to do & as what you have stated in your return policy online, drove a hour out my way & was told at the store that I could not return it that way.Desired Settlement: I request a full refund amount. I should not be paying for return shipping because I did as your customer service dept. told me to do & as what you have stated in your return policy online, drove a hour out my way & was told at the store that I could not return it that way.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’ complaint. I am extremely disappointed to learn of the poor experience she had with our company while trying to return an online purchase. She is correct that any online purchase should be able to be returned at any of our stores for a full refund; no store should refuse a return for the reason they provided, as the customer’s shipping confirmation is the only paperwork needed to process this type of return. I am making the district manager of that store location aware of this situation so he can correct his employees on the return process as soon as possible. [redacted]’ account shows that her refund was requested today and it is for her full order amount ($85.58). Her card-issuing bank should have the funds posted to her account within 5-7 business days. For all of her inconveniences, I am also sending her a $30 e-mailed gift card which she will receive in 3-5 business days and can use in any of our stores as she does not wish to shop on our website. I am very sorry that she traveled to our store and was unable to make her return, and then could not make contact with us by phone or e-mail to resolve the issue. We strive to make all customers’ interactions with us positive ones, and we failed to meet that goal here. I am hopeful [redacted] allows us the opportunity to give her a better experience in the future. Thank you for your time. Lindsey B[redacted] Customer Care Supervisor Foot Locker

Review: I try constantly to buy items from footlocker online. First I was promised a 10 dollar gift card for being in their rewards program which I never received. Now they have a t-shirt online for 3.99 but once I put it in my cart I saw it for 8 dollars. I took a picture of the t shirt called the footlocker number and they told me to buy it then they could reimburse me. I do not want to put my credit card information in their and risk being charged the wrong price and the representative [redacted] was of no helpDesired Settlement: to get the shirt for the price shown which I took a picture of and my g iftcard

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. In regards to the $10 gift card that she states she has not received, we first sent this card in the first part of 2012. When [redacted] contacted us in August 2012 to state she had not received it, we reissued the gift card. She contacted us in October 2013 to resend the card again stating she had not received it, but we did not do so since the card had been used on order #[redacted] which was placed in [redacted]’s account on 7/**/2013.

In regards to the price discrepancy for the t-shirt [redacted] would like to order, she is welcome to call us to place the order if she does not wish to do so online. After the price discrepancy is verified, we would be happy to make the adjustment at the time her order is placed. If she places the order online, she would need to call in for an after-the-fact refund which we can process once the order ships.

Thank you for your time.

Sincerely,

Foot Locker, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They sent me a 10 dollars off 50 instead of a 10 dollar gift card. Two different things. for being a platinum member. and they have not addressed the shirt that is supposed to be 3 dollars but rung up for 8.00

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the additional provided by [redacted]. The gift card I am referencing that was used on order #[redacted] was a $10 gift card which is considered the same as cash. A “$10 off $50 or more” is a coupon that is considered a promotional discount on an order. There was a promotional code used on order #[redacted] but it was code [redacted] and was a $15 discount. The $10 gift card was also used on the order, for a total price reduction of $25.

In my previous response, I confirmed that we would be happy to honor the online price on the t-shirt referenced by [redacted]. I stated that she can either call us to place the order over the phone or she can place the order online and we would process an after-the-fact refund after the order shipped out. Her account does not show that the order has yet been placed, but she is welcome to do so at any time.

Thank you for your time.

Sincerely,

Foot Locker, Inc.

Review: On early Saturday morning Novemeber **, 2013 at around approx. 9 am I placed an order for a pair of retro 5s. After I placed my order I received via email a receipt of my purchase order along with other conformation for my order. Later on that same day at 10:30pm central time I received an emailed letter stating that the product had ran out and was available. I found that to be completely unacceptable. My shoes were promised at checkout. If that was the case I shouldn't have been able to order in the first place. I then called customer service and a lady told me that it wasn't her fault and things happen. She was very rude and I felt disrespected as a consumer. I was at a lost for words and I continued to ask when they will release my money and she's goes on to tell me usually it happens right away and they haven't released my funds yet. From the experience with this young lady I was very upset because how could a customer service rep from a profitable company talk to a customer like that. I was very distraught but I keep it very professional. I asked for her name she wouldn't even give it to me. So with that being said I had the worst experience with Footlocker ever. I will never shop with them again because that was completely unacceptable.Desired Settlement: Free pair of shoes plus full refund for inconvenience plus apology from VP of sales

Business

Response:

Review: there has been number of times when I select the product from Champs Sports online and it would have 3 steps to confirm all information/credit card info then submit the order. During each steps it would show the product is in my cart and until the order is submitted it would show product is not available and have to contact their customer service.

I contacted the customer service and only received a general reply: I will forward your comment internally for an update

When I ask further for when will I be notified for an update and what would be the reference number, they can't tell me any, the customer service quit the chat section right after that

1. Champs sports are not qualified to sell things online as they can't keep up with the production availability, it wasted many people a huge amount of time without knowing if the next purchase would pass through

2. their online customer service is not capable of answering questions and quit the chat section without notifying customer, I have never seen that from other sitesDesired Settlement: I took the screen shots on the orders I submit and also the chat from the customer service.

I ordered 3 items:

#[redacted] sz 11.5

#[redacted] size 8.5

#[redacted] size 8.5

I am asking them to process this order and retrain their customer service staff in a more professional manner immediately

Consumer

Response:

At this time, I have not been contacted by Foot Locker, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Absolutely awful experience and worst customer service I have ever received in my life from the manager. He would not grant me an exchange/store credit on a pair of defective sneakers I purchased from the store because of his personal dislike for me (I have shopped in the store in the past and he has always ignored me when I have asked him for help, I do not know why). I told him that his reasoning had nothing to do with the store policy so he made up reasons as we went along, other employees did not understand his reasoning either, I went to another store and the manager had no issue granting me store credit except that since these shoes were defective they needed to be returned to the store of purchase. Finally, before leaving the store I asked since I am not being granted an exchange because of a personal vendetta against me, what is stopping me from having any other human being come in and do the exchange for me and the manager had nothing to say except that essentially he gets to decide the rules and my permittance in making an exchange is based upon his discretion. Never in my life heard of such a thing. There should be a record of my purchase in the store's database and also I used my VIP card in making the purchase. I did not ask for a refund just store credit and/or an exchange for the shoes I wanted.

Terrible experience. Didn't know managers were able to make up their own return policies for big corporations such as Foot Locker. Disappointed.Desired Settlement: I need to be given store credit for these defective shoes purchased from the store on [redacted]. The manager on duty at the time I tried to exchange them, Aldo, would not grant me that exchange. The manager on duty at the time of purchase was Louis, the sales associate who sold me the shoes is Michael who noted that he felt bad that they were cracking and one shoe had a white coating on the sole of one shoe. I need to be granted store credit.

Business

Response:

[redacted]

[redacted] Dear [redacted], I received your correspondence and reviewed the information in [redacted]’s complaint. I sincerely apologize that she had such a poor experience at her local Foot Locker when trying to return her product. Defective items can actually be returned to any store location for review up to 30 days after purchase. Once the item is 31+ days old, the store has discretion on whether to accept.As [redacted] was not able to return her item in-store, I am sending her a prepaid [redacted] return label that she will receive in her e-mail within 24-48 hours. She can use it to return the shoes to our warehouse along with her Foot Locker cr (#[redacted]). I located the purchase in her VIP account and put a copy of the receipt in her account as she no longer has the original. Upon receipt of her return, our warehouse will review the item. If it is deemed defective, they will refund you for the return. In the event the item is not deemed defective, they will return it to you with a note of explanation.I am also filing a formal complaint for [redacted] regarding her concerns about this store location. The information will be available to the district manager for follow-up. I do appreciate her bring her concerns to our attention. If she has any further questions, she is welcome to contact our customer care department at ###-###-#### and reference cr [redacted]. Thank you for your time. Lindsey Customer Care Supervisor Foot Locker

Review: Hello. I just received my order #[redacted] to my home in [redacted] The $100+ shoes have a defect on them. I tried to contact customer service online to have another pair shipped to me in exchange for the defective shoes sent to me, but not one person of the three I spoke with would work with me to resolve my issues caused by [redacted]. I placed this order online and the shoes were shipped to me from the [redacted] in [redacted]. The chat person said I could only return the shoes because no more were available. The 800 customer service person said that I needed to call the store and see if any others were available. Why do I need to do the work of your employees. You sold me the defective product and want me to make it right in order for me to get my shoes??? The salesperson at the store, Erica, said I would have to come into the store to exchange the shoes. I told her I did not want to drive 20+ miles to that mall to exchange a product I have already paid shipping charges on and spend even more money than the $100+ I have spent on the defective shoes and shipping charges already. She stated when they received my defective shoes back, they would send me the pair that should have been sent from the start, in my opinion. I asked for a return shipping label to be sent to me and they said this cannot be done. I am extremely angry and frustrated after spending $100+ for shoes only to be met with so little real help or effort on Footaction's part to resolve an issue caused by them. If I have to get my son to make a YouTube video and post it all over social media warning consumers about Foot Locker, Inc. and [redacted]'s limited online ordering system and return procedures just to get something I have already paid for I will do this, as well as, contacting my local consumer news team and then posting that story on social media, as well. I hate this type of business practice. An online company claims I can place an order online and have it shipped to me, but when an issue arises with my order caused by the company itself, Foot Locker, Inc. and [redacted] want me to do their job for them in order to get the shoes I already paid for. Now, I have spent my personal time online, on chat, and on the phone with 3 separate Foot Locker/Footaction employees only to have to come to the Revdex.com for help in getting Foot Locker/Footaction to do what they should have done without me spending my valuable time calling them out in a more public way to honor their commitment to me.Desired Settlement: I want the shoes I ordered with no defects and some kind of an apology for causing me unnecessary stress and frustration and missing the occasion I purchased the shoes for and wasting my valuable time that does not involve me traveling 20+ miles spending more of my valuable time and money doing the job Foot Locker/[redacted] claims it could do when I was sold these defective shoes.

Business

Response:

[redacted]

[redacted]Dear [redacted],I have received your correspondence and reviewed the information in [redacted]s account. I sincerely apologize for the poor experience he is having with his recent order and I would like to work with him to resolve the situation.The item that [redacted] ordered is only available in our store locations, which is why our website states that it ships from an alternate location. As of today we have many stores who have thisitem available, but unfortunately we do not have the capability to place a ship-from-store order manually on our end.We would definitely like to get this item replaced for [redacted] and he has a couple options to have that done. If he does not wish to return the item to one of our Footaction store locations, we would be more than happy to have him return the item back to our warehouse for a refund and he can place the new order on our website. If he would like to do an even exchange and not incur a second charge, he can return the item to any Footaction location and they can place a new ship-from-store order on their register.I have documented all information in [redacted]s account and I am sending a prepaid [redacted] label to his e-mail that he can use to return the item to our warehouse if he wishes to bypass returning to the store. He should receive the label within 24 hours. Again, I am very sorry for any inconvenience and if he has any further questions or concerns, he can contact us at any time for assistance. Thank you for your time.Sincerely, [redacted]

[redacted]Footaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I had to check this response in order to ask why?? or any question without completely agreeing or disagreeing with Footlock/Footaction's response. When I received my defective shoes, it clearly states on the invoice the shipment came from the [redacted] store in [redacted]. Why is it, now, being stated that this same store cannot ship another pair of non-defective shoes to me? I do not understand why Footlocker/Footaction is continuing to make this harder than it needed to be. Footlocker/Footaction seems to freely advertise being capable of shipping shoe orders placed at [redacted], but, now, I am being told there is no way to manually place an order for shoes to be shipped from the same store that sent me the defective shoes. I am on disability under a doctor's care and cannot drive myself at times which is why I placed my order online and had the shoes shipped to me. I am not able to driving or asking someone to drive me 40+ miles round trip to your [redacted] store to exchange the defective shoes I was shipped from the very same store because you are, now, telling me the store is incapable of shipping shoes. That makes no sense. Do Footlocker/Footaction employees not inspect their shipments to their customers for quality control? I have to wonder if I am the first Footlocker/Footaction customer to encounter this type of treatment. Regardless, it should not matter that I am on disability or not. Footlocker/Footaction should want to make every effort to make up for the uncaring actions of three different Footlocker/Footaction employees (online chat, 800 number and on the phone with the store). Well, actually, it is, now, four Footlocker/Footaction employees after this interaction with the Footlocker/Footaction corporate headquarters and I am, still, being met with what are to me just ridiculous excuses as to why Footlocker/Footaction cannot make right their lack of quality control and poor customer service without me just having to return the shoes altogether or driving 40+ miles round trip to exchange the defective shoes I was shipped for the shoes I should have been shipped from the start. My time is valuable to me. I feel like I am wasting my time based on the excuses and lack of any real concern for how I have been treated by Footlocker/Footaction employees. You shouldn't advertise and operate an online website if your this incapable of rectifying what should have been a simple exchange. Because of the lack of any real concern on righting issues caused by your employees without me having to spend more of my time and money to do what should have been the job of all the Footlock/Footaction employees I have dealt with; for the continued excuses and meaningless words of how important my happiness as a Footlocker/Footaction customer and causing me to miss the occasion to give the shoes I purchased at [redacted], I feel like I need to warn other consumers they might want to do as I, now, wish I had done from the start - shop somewhere else without all of the limitations Footlocker/Footaction is only, now, informing me of after making a purchase. I have wasted my valuable time and been caused unnecessary stress and frustration over what should have been a simple purchase and I, still, do not understand why this is such a hard issue for Footlocker/Footaction to correct. You have wasted my time, energy, money, etc. I feel I am being forced into contacting my local consumer news team or one in the area of your corporate offices to ask for helping in better understanding Footlocker/Footaction's online ordering/exchange limitations and poor customer service for myself and to warn other consumers of these issues before they waste their time only to be met with unnecessary stress and frustration.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Dear [redacted],We are more than happy to work with[redacted] on getting a new order; however, as previously explained, the exact item he ordered is only available on our website and we are not able to placean order on his behalf from our system. The only orders we are able to place are for products available in our warehouse, and the item [redacted] ordered is only available in stores.The stores who still have this item available can ship it out only if it is tied to a new online order or an in-store exchange order; they are not able to take a pair off the shelf and mail it out without a corresponding new transaction.If [redacted] does not wish to return to a store or place a new online order, we can place a new order for an alternate product that is available at our warehouse and ship it to him at nocost. (He could then return the original item to our warehouse.) However, as explained, the exact item he ordered is not available for us to ship from our warehouse.I am very sorry that [redacted] was not able to give this item for a gift and that he has been so inconvenienced. I apologize that we cannot place a replacement order for him, but we want to work with him on resolving this and will assist any way we can with any of the alternative options listed above.Thank you for your time.Sincerely, [redacted]

[redacted]Footaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved if the following item is available for them to ship to me at no cost as stated in their last response to me. If not, then, I do not consider this matter resolved. Product #: [redacted] Selected Style: Dark Grey/Clear Ice Size: 7 boys grade school. I could not find any other acceptable shoes in my nephew's size, unless you have AJ Jordan Retro 11 boy's grade school size 7 available. I am not sure if product # [redacted] is acceptable to their terms or not. I tried to check at [redacted] to see if there is any way I can tell what is available at their warehouse for them to ship to me, but I do not see any such information about the available location - warehouse or store - of any items on their website, so I am not sure how I am expected to know how to respond to their offer to ship me an item from their warehouse at no cost if I am unable to tell what items listed on their website are available only from their warehouse. Maybe, I missed something. I do not know. This entire online shopping experience has been exhausting to say the least. If this item is not available under their terms, then, please, tell me how I know what items are available to me. Please, respond as soon as possible, so I may inform my local consumer news team I am no longer in need for them to do a story on my issues with Footlocker/[redacted]. Thank you, to the Revdex.com for your time and help. I, greatly, appreciate it. Hope everyone involved has a nice day.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

if the following item is available for them to ship to me at no cost as stated in their last response to me. If not, then, I do not consider this matter resolved. Product #: [redacted] Selected Style: Dark Grey/Clear Ice Size: 7 boys grade school. I could not find any other acceptable shoes in my nephew's size, unless you have AJ Jordan Retro 11 boy's grade school size 7 available. I am not sure if product # [redacted] is acceptable to their terms or not. I tried to check at Footaction.com to see if there is any way I can tell what is available at their warehouse for them to ship to me, but I do not see any such information about the available location - warehouse or store - of any items on their website, so I am not sure how I am expected to know how to respond to their offer to ship me an item from their warehouse at no cost if I am unable to tell what items listed on their website are available only from their warehouse. Maybe, I missed something. I do not know. This entire online shopping experience has been exhausting to say the least. If this item is not available under their terms, then, please, tell me how I know what items are available to me. Please, respond as soon as possible, so I may inform my local consumer news team I am no longer in need for them to do a story on my issues with Footlocker/Footaction.com. Thank you, to the Revdex.com for your time and help. I, greatly, appreciate it. Hope everyone involved has a nice day.Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order online for a gift card to be delivered via e-mail on June **, 2014. The website and subsequent customer service representative I spike to to confirm the order both relayed that the gift card would be delivered in one business day. Tofay, June **,2014 I saw that the gift card was still not delivered, I called customer service again and was told that they could neither cancel my order nor guarantee when I would receive it.Desired Settlement: I would like to receive the gift card today June **, 2014 or be refunded.

Business

Response:

[redacted]

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. Her account activity shows that her order was initially put on hold by our Payment Verification Department as they needed to verify some information before her gift card could be processed. The information was verified and the gift card was e-mailed on 6/**/14.

If she has not yet received her gift card, she should contact us at ###-###-#### and we would be happy to resend the card.

Thank you for your time.

Sincerely,

Review: On October [redacted] 2013 5:00am I logged onto my to purchased the new air jordan 10. I successfully got the shoe. I gave [redacted] full shipping information. I received a email saying that my order was being processed and I will be receiving my shoes about 4-5 days. on October [redacted] I read another email about my order and it said that my shoes will be arriving at my house 6-7 days. on the arrival day I was home waiting for my package to come and it never arrived. I tracked my package on [redacted] and it said I came to my home but that was not true. I called [redacted] and customer service told me that [redacted] never picked up my package at all. I called Footlocker and they told me that [redacted] has my package and they will run a investigation on the situation. for a few days go by and I called Footlocker and [redacted] and they kept telling me the same thing that they do not know where my package is. I later on found that from the lost claims department that the warehouse where footlocker keeps their shoes only printed out the slip with all of my information and had [redacted] scan it. I believe that a employee at the warehouse stole my shoes. after days of confusion and pointless phone calls both parties can not figure out where my shoes have gone to and both parties blame each other for the stolen shoes. $200.00 of my hard earned money was taken from me and still has not yet been credited back into my account. I will never shop at footlocker ever again and I have warned many of my friends and family about this company.Desired Settlement: I want the shoes that was stolen from me

Business

Response:

Review: I have two complaint against the merchant(foot Locker) first,I purchased a pair of sneakers on 9/**/20013 on 10/*/2013 I brought the unworn item back for a refund.I was denied a refund even thou I had my receipt in hand,I was told it was a final sale these pair of sneakers was released on 9/**/2013 so there was no sale on this item I paid full price 275.00.On the back of the receipt its clearly states that customers can be given 30 days to get a full refund on unworn merchandise.Foot Locker is one of the lead sellers in footwear a major market seller,So it angered me to feel that was treated unfairly and lied too.I had to ship the sneakers back paying 21.00 in shipping fee and insurance on the item and now im currently waiting to hear back from the company for the status on my refund.

2nd Foot locker has a vip club that as a customer you can build up points everytime you make a purchase,once a certain amount of points is racked up the company sends you a coupon for a dollar amount or percentage off.When signing up for this VIP club me and a few other people I know was told once you get the coupon it can be used on ANY purchase in the store,Of course when I tried to use my coupon I was told I could not use the coupon on a sneaker that has a release date.Every sneaker has a releasr date!!!!! I think foot locker has shown they cannot be trusted and there ripping people off with their liesDesired Settlement: On the refund complaint that policy has to change I want some higher authority to look into this...As far as the VIP club they should be held accountable for false advertisement and be specific on when those coupons can be used cause EVERY SNEAKER HAS A RELEASE DATE.I have all my receipt and would like the difference back on all denied use of my coupons

Business

Response:

Dear [redacted],

I have received your correspondence and reviewed the information in [redacted]’s account. I apologize that he was unable to return his recent purchase to his local Foot Locker store. Items considered “final sale” are not eligible for any returns or exchanges because all sales are final on those items. (“Final sale” refers to the sale of the item, not any promotional sale prices.) [redacted] contacted our customer service center on 10/*/13 and, because he stated he was not told at the time of purchase that the item was a final sale, he was given instructions for returning the item back to our warehouse. Once we receive the item back, our returns department will review it and make a final determination.

To address [redacted]’s question about VIP Rewards codes, these codes are issued when customers have reached our Platinum membership level and make a qualifying purchase of $100, $150 or $200. The codes are printed at the bottom of the customer’s receipt and are considered a promotional code. In the area of the receipt where this code is printed and details of the promotion are listed, it does state, “Other product exclusions may apply.” (I have included a copy of this for your review.) Any marquis items with a launch/release date (such as Jordan Retros, Foamposites, Lebrons, etc.) are considered allocated products and are excluded from any discounts. I apologize for any inconvenience this may cause but these types of restrictions are determined by the manufacturer of the product.

Thank you for your time.

Sincerely,

Customer Service Supervisor

Foot Locker

Review: I purchase sneakers online for my daughter for Christmas but they were not the ones they advertised when we received them.

I never received a credit of 114.09 Web order # [redacted] customer # [redacted]Desired Settlement: credit my account

Business

Response:

[redacted]

[redacted]Dear [redacted],I have received your correspondence and reviewed the information in [redacted]s account. We show that we processed her refund of $114.99 on 12/**/14. I contacted [redacted] and they also confirmed that the refund was applied back to [redacted]s account on 12/**/14. If she has any further questions regarding this refund, [redacted] asked that [redacted] call the customer service number on the back of her card. Thank you for your time.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,