ForSaleByOwner.com, LLC

Initial Business Response /* (1000, 5, 2014/02/10) */
Contact Name and Title: [redacted] Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tribune.com
We have refunded the customer the amount of $199.00. I have contacted the customer and informed them that they will see the...

refund back on their credit card within 7-10 business days.

Hello, While every situation is different and we cannot discuss other customer situations, we are going to be standing by our decision to only issue a partial refund. Per our records, you had agreed to the Terms and Conditions on December 10th at 12:24:07 PM, CT, which describes the refund policy specifically to MLS Products. Sincerely, ForSaleByOwner.com

We value the feedback received and apologize for any issues
or inconveniences this customer may have had. We strive to provide a smooth
process for all our listing and product offerings, however, at times there may
be unforeseen issues that may not have immediate resolutions. We have since...

addressed
the concerns the customer has raised and wish this customer all the best in the
sale of their home.

Initial Business Response /* (1000, 6, 2015/08/31) */
Good Afternoon,
I spoke with our warehouse team and we were able to expedite a sign to this customer. The sign was sent out today, 8/31 and should arrive to the customer in the next couple of days.
Left the customer a couple of...

voicemails informing him of this update.
Please let me know if you need anything else.
Thank you.

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and explained that the additional fees were based on Real Estate regulations in the state of Ohio. Refunded the[redacted] portion of the listing that the customer did not use. Customer will retain all other features of...

the package.
Thank you

Initial Business Response /* (1000, 6, 2015/09/14) */
Customer did cancel with us but called on 8.27.15 to reinstate their account. We gladly reinstated and offered a 1 year extension. Plus we expedited shipping their yard sign to them, which was received on 9.11.15. For goodwill purposes, a refund...

of $49 (estimated pricing for yard sign), due to delay, was processed on 9.14.15. Customer is still currently active as a customer.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We only reinstated on 8/27/15 when FSBO agreed to expidite the yard sign. Four days later, no yard sign. Our home sold (using a realtor) on 9/7/15. We departed Texas on 9/10/15 and our Realtor returned the "expidited" sign without opening it. We still request a full refund of $649.
Final Business Response /* (4000, 10, 2015/09/15) */
We stand by our previously submitted response.

We reached out to try and find a resolution but nothing was acceptable to Mr. [redacted]. Our terms and conditions do not allow for refunds or cancellations on a fulfilled listing, however, a quicker timeline should have existed. Therefore, we are issuing a refund of $200 to Mr. [redacted]'s credit card. We...

apologize for any inconvenience he may have received.

Initial Business Response /* (1000, 5, 2015/07/29) */
Spoke with customer and resolved his concerns. Offered him a 50% discount on our MLS renewal package for an additional 6 months.
This is resolved.
Thank you.

Excellent experience!! Our home sold in 20 days and FSBO was as advertised.

Hello Mr. [redacted],We have reached out to our broker, who has verified an issue with the local [redacted]'s feed to [redacted].com. She has explained to me that she spoke with you and explained that the issue should be fixed in 1-2 business days. We do apologize for the inconvenience this has caused, but the resolution with the local [redacted]'s feed should have you on [redacted].com shortly.Sincerely,ForSaleByOwner.com

Hello,
We have issued a refund for the full amount as a result of the confusion regarding the buyer's agent commissions that must be offered on the MLS. Please allow 3-5 days for the refund to appear on your statement.
Sincerely,
ForSaleByOwner.com

Initial Business Response /* (1000, 6, 2015/07/29) */
Spoke with customer and apologized for the inconveniences over the first couple of weeks of his listing. We were able to expedite a yard sign shipment to his home and resolve the issues with his listing not syndicating out to [redacted] and [redacted]...


The customer's home is currently under contract and expects to close in the coming weeks. Let him know that if anything falls through with the closing, ForSalebyOwner would honor some additional bonus features to his listing to enhance the traffic.
Please let me know if you need anything else.
Thank you!
Initial Consumer Rebuttal /* (2000, 8, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)