ForSaleByOwner.com, LLC

very disappointed in FSBOI signed up for the service that included listing in the local MLS and Realtor web sitesFirst complaint was the several hours needed to imput pictures..only able to load 2-at a time and took several hours (had about pics total)Secondly, my information was never listed on MLS or Realtor...instead my information went to a new site called housepad.com...apparently FSBO handed my information off, however I only found this information out by repeated trying to contact FSBO to find out why I was not listedAfter a month, it was confirmed that I received an email from housepad.com that had gone to my spamHousepad demands all information be re-entered as well as Realtor contract be signed and returnedI contacted the Realtor named and never received a return email or phone call to address my questionsI requested a refund at this time, but was denied because more than days had lapsedVery poor experience!!

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Spoke with customer regarding their listingWe upgraded and renewed their listing to Featured Home Status for additional days for the time lostOur development team is also looking into the duplicate accounts created and will have a solution for this issue Please let me know if you need anything else Thank you

I purchased the basic package a week ago to see if this is the right choice for me maybe upgrade to the mls package later.However, my listing didn't get posted in any other websites, like [redacted] or [redacted] , that it's supposed to So I tried to reach out to the customer service and discuss the problemLive chat didn't work, they never responded to my emails, and to top it off, when I called the customer service and talked to Ebrahim, he said "It is what it is"! He didn't even care if I was going to cancel my postingI should have read the reviews first Complete waste of time and money! Don't make the same mistake as I did

COMPANY IS A COMPLETE SCAM!!! Why have they not been shut-down? There is not one thing they deliver that they promise

Hello,We would like to apologize for the delay, but the re-issued check was sent on December 13th via 2nd day delivery as FedEx did not offer overnight delivery to the mailing addressWe have checked the tracking number and it indicates it was delivered to your address on December 15th at 4:PMPlease advise us as soon as possible if you did not receive the check.Sincerely,ForSaleByOwner.com

Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Contact Name and Title: [redacted] Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @tribune.com We will be able to assist this customerWe need additional information to locate the chargesIf the customer can provide us with a receipt of the most recent charge, we will be able to look up that transaction and refund the full amount back to the customerWith the information provided currently, we are not able to locate any charges Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I CALLED THEM AND THEY DID FIND THE CHARGES WHEN I SPOKE TO SOMEONE ON THE PHONE - THEY FOUND THE CHARGES THE DAY I FILED THIS COMPLAINT !! PLEASE PROVIDE THE PHONE NUMBER OF THE PERSON THAT POSTED THIS REDICULOUS REPLY TO MY COMPLAINT- I TALKED TO THEM ABOUT THIS AND THEY FOUND IT IN A MATTER OF MINUTES THEY FOUND THE CHARGES IN APRIL OF THIS YEAR AND CHARGES THEY PUT TO MY ACCOUNT LAST YEAR THAT I WAS NOT ALSO AWARE OF - I DID NOT SELL A HOME ON THEIR WEBSITE ! AND DO NOT HAVE ONE FOR SALE I ALSO REORTED THIS TO MY BANK I WANT THE NAME AND PHONE NUMBER OF THE PERSON AT THAT COMPANY THAT POSTED TTHIS REPLY Final Business Response / [redacted] (4000, 13, 2014/06/20) */ We have refunded the full amount of $back to the customerThe customer will receive his refund check in 4-weeks My Direct Line is XXX-XXX-XXXXIf Mr [redacted] has any additional questions, please have him call me directly Final Consumer Response / [redacted] (4200, 11, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already called them and they told me they FOUND the informaiton and charges the same date I called my bank- THE phone number that my bank gave for them was a wrong number , I found their number by googling the company name THIS [redacted] I called today all day is VOICE MAIL , I pressed zero and talked to an operator and I was transfered to the [redacted] for some reason wich I DO NOT do busines with either THEY after a few calls, someone did know this guy but he works in another building and they cant find anyone in his department I want the PHONE NUMBER THAT is a NON TOLL FREE Number I do not want a tollf ree number I wanbt a number that I CAN CALL to REACH A LIVE PERSON instaed of a ANSWERING MACHINE a phone number I can call and if he is away from his desk Consumer Response / [redacted] (3000, 19, 2014/06/24) */ I did not get total refund they only gave me partial refund Business Response / [redacted] (4000, 21, 2014/06/25) */ Roy, You will be receiving the remaining amount via paper refund checkThe check will arrive within 4-weeksThat check will complete the full refund of $

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Spoke with Customer and resolved their concernsWe complied with their desired resolution and refunded the $Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) A MANAGER CALLED ME THE DAY FOLLOWING MY Revdex.com COMPLAINTI EXPLAINED THE SITUATION AND HE AGREED TO REFUNDED THE FULL UPGRADE AMOUNTI AM SATISFIED WITH MY REFUND AND REALLY HOPE THAT THE COMPANY FURTHER LOOKS INTO THE CUSTOMER SERVICE ISSUES [redacted] SEEMED TO HAVE FORGOTTEN 'VALUES' AND LET HIS 'POWER' GO TO HIS HEADTHE RUDENESS AND DISRESPECT AND IN ABILITY TO ADMIT MISTAKES NEEDS TO BE FURTHER ADDRESSED

For Sale By Owner is awesome...reliable...great value for selling a home and saving on realtor costs! Have sold homes of our own and our son sold and another son just listed his home.!

Initial Business Response / [redacted] (1000, 7, 2015/10/20) */ We appreciate the feedback that Mr [redacted] has given and apologize for the lack of customer serviceWe did have an issue with yard signs this summer but this has since been rectifiedAlso, while his home was listed on our site, and numerous others, the point of getting on the MLS near him is so that his home is exposed to a wider audienceIn addition, the only way that anyone can have their home listed on the MLS is from a licensed broker/agentWe have contracted with outside firms to have seller's homes listed on their local MLS, but that is all they are required to doIt is not their responsibility to take photos, that is the role of a full service agent, of which ForSaleByOwner's program is not In addition, we have since issued a refund of $239.00, which was the amount Mr [redacted] paid for the MLS upgradeWe do not give refunds normally for our services, but due to the items outlined in Mr [redacted] 's complaint, we are processing the $on as goodwill

Initial Business Response / [redacted] (1000, 23, 2015/10/21) */ We did issue a response on after speaking with the customer and have issued a refundI'm not sure what else the Revdex.com needs from us at this point, as none of the above communication yields any new information Initial Consumer Rebuttal / [redacted] (3000, 25, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Business did contact me and offered a $credit which I accepted on 10/16/On 10/20/I contacted the Business to inform them the bank card they had on file had been changed and I gave them my current cardThis morning I checked my bank account and still have not received the $refund 10/26/I also found out that for no reason that I know of, our the business they sent an email to Castle Realty and told them to cancel my account listing with Realtor.ComI already pre-paid till February with For Sale By Owner $purchase agreement Final Business Response / [redacted] (4000, 27, 2015/10/26) */ Our apologies but it seems that when we issued the refund to the customer, we did not indicate that this was not to cancel the seller's listingSo a glitch on our part, as our system automatically removes the seller's listingWe have reached out to My Castle Realty and asked them to extend the seller's listing on realtor.com, at no additional costExpiration date is now Also, we did process the refund on the customer's new credit card on and generally it takes 7-days before the seller's banking institution posts the credit to the seller's account

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Spoke with Customer regarding issueWe created a critical ticket with our development team and are working towards a fixTold customer that I would follow up at the end of week with any updates to a fix Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not fixed the listing or contacted me as promised Listing does not show on listings when search of zip XXXXX Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Spoke with customer and resolved the ListingThe listing now appears in the zipcode XXXXXLet customer know that we would keep a close eye on this particular listing to ensure that this does not happen again Thank you

The service was well worth checking out and usingI had several inquiries per weekThe property sold about six weeks after listing with Forsalebyowner.com I used their base package at no cost or commission and the property sold quickly

We value Mr [redacted] feedback and have tried to reach him via email several times since registering this complaint We have informed him that when his home went "under contract", he cancelled his listing with his assigned BrokerIn order for him to re-list his home, the Broker would have to enter the listing again, and this would be considered a "new listing" While we are not able to reinstate Mr [redacted] listing for free, we have extended an offer to Mr [redacted] providing a discount on the price for the MLS portion of the listing, in order to get his property re-listedIf he is interested, he would need to respond back with his intentions

We reached out to [redacted] and left a voicemail letting her know that we have refunded her account $for the inconvenienceAlso relayed that leads sent to her listing on [redacted] or [redacted] .com are forwarded by the listing agent to herShe does not owe the listing agent any commission at closeWhat ever amount that was agreed to offer to a buyers agent when she set up the [redacted] .com account is the only commission offered to anyone

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Spoke with customer and apologized for the delayed responseThe listing is up and running correctly including the picturesGranted the customer additional Featured Home Time ($value) on our site for the inconvenience

Great experience Very helpful Very professional Would highly recommend

Initial Business Response / [redacted] (4000, 12, 2014/12/10) */ Good Morning, In response to this consumer's complaint we have moved forward with a refund for the service that was not providedThe consumer was never listed on the [redacted] thus this service will be refunded to the consumer Thank you

Called the service number; was put on hold for a long timeGot tired of waiting (minutes listening to 'your call is important to us, etc......')How can I get service if I can't get someone on the phone?

Hello,We would like to apologize for the delay you have experiencedWe have verified with our internal broker team that they have contacted you and you are now listed on your local [redacted] as of July 23rdIf you have additional questions, Customer Support will be able to further assist you at [redacted] Sincerely,ForSaleByOwner.com

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ I spoke with [redacted] and have refunded her $for the purchase of a yard sign on