ForSaleByOwner.com, LLC

Initial Business Response /* (1000, 6, 2015/08/26) */
Spoke with Customer and apologized for the yard sign delays and other inconveniences during the process
Explained that we could not offer a full refund for the delay in yard signs and because the customer was out of our day refund policy
in our Terms and Conditions
Noticed that the customer never utilized the Realtor.com portion of the deluxe package that they purchased and let them know that they would have months to complete this paperwork if they chose to continue with our service
The yard signs were finally delivered earlier last weekOffered a $refund for the yard sign delay
Please let me know if you need anything else
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason we did not comply with the day refund policy is because For Sale By Owner continually, on several phone calls, told us that the yard signs would be delivered in the next few daysAfter being told this untruth numerous times, we decided to pull our property off of For Sale By Owner, which was past the day window, due to For Sale By Owner misrepresenting the truth about the delivery of the signsThe signs were delivered on August 20, 2015, after we had taken our property off For Sale By OwnerPer the For Sale By Owner website, our signs shipped on or about June 28, 2015, which was totally and admittedly incorrect buy the numerous For Sale By Owner employees we talked to on the phone
A $partial refund does not satisfy the poor service, and poor communication we received from For Sale By Owner
Final Business Response /* (4000, 10, 2015/09/02) */
Good Morning,
I completely understand the frustration with the service and the delays in the yard sign but we cannot offer a refund of more than $I explained that even though this customer decided to take their property off the market for the time being, they would still be able to utilize ForSalebyowner, our syndicated sites as well as Realtor.com within the next months if this customer desires
I apologize for the service up until this point and would be happy to compensate the $for the yard sign delay
Thank you and please let me know if you need anything else

There is a cost associated with taking down and re-listing a propertyCustomer would have had to sign new paperwork and pay to have their home re-listedHowever, the customer will not incur a charge and the home is in the process of being re-listed

Dear Mr***, We would like to apologize for the experiences you have describedHowever, our site does explain that the 100% money back Home Selling Guarantee on our website, requires a seller to complete the online application for the Home Selling Guarantee, the customer will then be proved
a list of agents to select from, and then, once the house is sold using our referral agent, we refund the entire amount of the packageRegarding the changes made by ***, as our Terms and Conditions state in Paragraph G, “as part of all three of our Service Plans, we will submit your property listing information to other, third-party websitesfor inclusion on those sitesPlease be aware that you are not purchasing a listing with these other sites as part of the fee that you pay us, and that any of those sites may reject your listing for any reason or change their own services.” We have no control over any third party sitesAs a result of the change by *** that impacted all By Owner companies and not just ForSaleByOwner.com, we provided the link that *** gave us for sellers to list their house on ***’s sites, as well as mentioneda credit available to upgrade to the next package, if a seller so decided toThe credit equaled the entire cost of your previous package to be applied towards the next package upgradeYour package that you did purchase placed your listing on Realtor.com for a month periodYour property was placed on Realtor.com and was marketed on Realtor.com, as provided by the package you purchasedHowever, we will be issuing a refund for $This is the amount of your purchase ($359) minus a cancellation fee ($174), since the property was placed on, and marketed on, Realtor.com, as well as ***, until they changed their business model.Sincerely,ForSaleByOwner.com

Initial Business Response /* (1000, 5, 2015/07/23) */
Spoke with customer earlier this morning and apologized for any delays or inefficiencies with his selling processThis customer was listed on the Local MLS and Realtor.com through our listing provider on 7/Per our terms and
conditions, ForSalebyOwner cannot offer a refund once the property is listed through one of our listing agents
Explained that our syndicated/partner sites take up to hours to collect the information from ForSalebyOwner, so there is a lag in when the other sites are active
In terms of the yard signs, explained that we were getting caught up with the back-order and would begin shipping signs out this week and next week
The customer was listed on our site, our partner sites, the MLS and Realtor.com and because of this we cannot offer a refund
Please let me know if you need anything else
Thanks so much
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My property was listed by FSBO on July 8, which is full days from the time of first contact with the serviceIn terms of being listed on partner sites, I had to contact those companies directly, receive clarification as to why I was not listed, found out it was the fault of FSBO, and ended up doing this myselfI also had to upload all pictures and fill all descriptions, which is a process that took hours of my timeAs of right now, we are days post payment, and I have not received a yard signIn short, I do not believe I have received a single benefit from this service, and have spent much time trying to coordinate with and contact your representatives for something that should have been taken care of as part of a professional serviceBeing listed on "partner sites", which do not affiliate themselves with FSBO.com, by my own doing, is not grounds to deny a refund
Final Business Response /* (4000, 9, 2015/07/27) */
ForSalebyOwner successfully listed this customer's property on our partner sites including the Local MLS and Realtor.comOur customer support representatives provide day a week support and are available to assist with any aspect of the processHowever, our representatives are not obligated to build our customer's Ads since ForSalebyOwner is a self-service websiteOur yard sign orders have recently gone over to Amazon.com and are being fulfilledWe apologize for this delay but we cannot offer any form of refund for delayed yard sign orders
Lastly, this customer has been listed on the Local MLS and Realtor.com through one of our 3rd party affiliates and because of this, we cannot offer a refund since this service has been provided
Thank you, please let me know if you need anything else

Hello,Thank you for contacting ForSaleByOwner.comWe have updated our listing description to include "May not be available if local MLS does not syndicate to *** Group" under the ***/Trulia section of the package descriptionThis better dictates that the syndication will only be available if
that local MLS provider syndicates to the MLS.We appreciate the feedback and will be making additional enhancements to both our website and package descriptions in the very near future.Sincerely,ForSaleByOwner.com

Initial Business Response /* (1000, 5, 2015/06/09) */
Spoke with customers regarding their experience and account with ForSalebyOwnerWe reached a resolution and I assured them that the services that we're not previously provided will be fixedForSalebyOwner credited the customer a partial
refund to compensate for the services not provided

wonderful

We did check and it appears that we did reassign to ***, as requestedShould he need anything further, please feel free to reach out and we will do our best to accommodate

Initial Business Response /* (1000, 5, 2015/06/26) */
Spoke with customer regarding their listingWe upgraded and renewed their listing to Featured Home Status for additional days for the time lostOur development team is also looking into the duplicate accounts created and will have
a solution for this issue
Please let me know if you need anything else
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as the agent actually follows through and resolves the issue in the timeframe promised without any additional delay and without my further attentionI am extremely disappointed in the communication, the quality and timeliness of the services provided. It is extremely difficult to communicate sith ForSaleByOwner )FSBO) and get results. The timeliness of service is not as advertised. It has taken the agent weeks to get our home listed on ***, verses one day and it is now over one month verses 7-days to be listed on ***.com if the agents follows through as promised this time.
It is frustrating and disappointing that it takes a formal complaint with services such as the Revdex.com and vacations days off of work just to communicate AND get results with ForSaleByOwner. I would have expected after excessive delays, numerous phone calls and emails from me to FSBO and the assigned agent they would have offered their best people to help correct this issue and do something to try and make up for all of the lost time and opportunity. Every call to FSBO the response was "someone will get back with you within days". No one offered solutions, no one seemed to even understand or have much empathy for the complaints and requests for help. Only two different people from FSBO ever did call back, one I do know reached out and finally contacted the Agent who had sat on our paperwork for weeks and I do appreciate that person. Working with FSBO has required my constant attention to follow up and ensure they have fulfilled their commitments. I am disappointed FSBO has never offered anything to try and make up for the lost month, the lost opportunities and the missed prime window for selling my home.
I was not prepared for the headaches, frustrations, a full month of delays and the need to take personal vacation days or the need to file formal, repeat complaints with the Revdex.com just to follow up on the commitments and promises for services I paid for with ForSaleByOwner
Sincerely,
*** ***

We paid an enormous fee of $for MLS listing, national listings & home signsWe received an immediate featured *** listing only (that was quick!) It has been days and we are still not on Realtor.com as advertisedWe had to call the MLS-listing agent times in days to input our MLSThe agent kept telling us that we "weren't at the top of her queue," and she "hadn't received the information back," despite the contraryOne time she said "she forgot about us." We were given a MLS listing number late Saturday evening I don't have full confidence in the listing since we have had no showingsThe yard signs, we were told, "are on backorder for 5-weeks." A call to the customer service department was not helpful - I was told they would forward my concern to the same agent who wasn't answering the e-mail and rarely the phoneFor Sale By Owner took our fee and have yet to deliver all of what was advertised

Initial Business Response /* (1000, 5, 2015/10/06) */
Contacted seller and expedited a yard sign to herAlso addressed additional customer issues
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I did eventually receive a sign, which was disappointing in quality and essentially just an advertising vehicle for their businessI'll continue to use the sign I purchased for myself in the months that I awaited the one I paid for through them
The customer service person suggested a means by which I could update my own listing everywhere except Realtor.com (which was never addressed and remains a nightmare) - but that solution didn't workI find the company's response completely inadequate
Final Business Response /* (4000, 9, 2015/10/19) */
We spoke with the customerSeller would be satisfied to remain on ForSaleByOwner.com, for one year from original purchase date, and have $refund of the original purchaseShe was upset with the Brokers rudeness to her about her desire for better ability for Buyers to contact herShe also was upset that her complete description is not posting from the Realtors listing to ZillowShe may choose to remain with the Broker to get Realtor.com, and Zillow, but is satisfied with the refund of: $

Initial Business Response /* (1000, 5, 2014/11/26) */
Spoke with Customer and refunded their original purchase of the MLS product of $Customer complaint should be resolved

We reached out to *** and left a voicemail letting her know that we have refunded her account $for the inconvenienceAlso relayed that leads sent to her listing on *** or ***.com are forwarded by the listing agent to herShe does not owe the listing agent any commission at close
What ever amount that was agreed to offer to a buyers agent when she set up the ***.com account is the only commission offered to anyone

Hello,We have reviewed your listing from While we are unable to offer a refund, due to the amount of time that has passed since the purchase, we may be able to get it placed on Realtor.com for youPlease reply back to this Revdex.com complaint if you would like us to work on seeing if we can get you
on Realtor.comOnce assigned to a provider that can get you on Realtor.com, you will receive an email from them with instructions on getting your listing published.Thank you,ForSaleByOwner.com

ForSalebyOwner is a cost-efficient, user-friendly method of selling your home

Initial Business Response /* (1000, 5, 2015/10/26) */
Thank you for this important feedbackWe apologize for the inconvenience of not receiving a yard signWe did have a large scale issue with our yard sign company this past summerUpon receiving this notification, we have expedited a yard sign
out to your address- estimated arrival date of Delivery tracking # XXXXXXXXXXXX
In addition, we'd like to apologize for the lack of customer service you have received when reaching out to our call centerWe have since addressed but again, thank you for relaying the information
With respect to your home being shown incorrectly on our site's map, we have uploaded new latitude and longitude coordinates and it looks like the changes are now reflecting more accuratelyPlease let us know if this is not the case
We do not process refunds outside of the product terms and conditions on our site, however, we do want to extend a refund of $as a good will gesture for the signage and customer service issuesA yard sign retails for $so the majority of the refund is toward customer service
Below is the contact information for a corporate level individual:
*** ***
***@tribpub.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, do know that we appreciate your response to our complaint especially the name and contact info for a supervisor at FSBO.comHowever, here is the reason why your offer of a $refund is not acceptable to us
We initially purchased the FSBO.com package to correspond with the grand opening of our development's second phaseOur purchase was made with more-than-enough advance time to allow us to coordinate our sales efforts with that event, which was advertised and promoted throughout the county
However, with no signage, FSBO.com's refusal to provide us the name of a supervisor we could speak with, and an incorrect map tagged onto our listing, our property has now been on the market for so long that it has gone "stale" and still sits unsold
This has required us to even drop the price of an already priced-to-sell homeAs a result, we are willing to accept no less than a refund of half the purchase price
The above mentioned factors have considerably lessened our trust in FSBO.com, which we used to sell our last two home sales with great successThus, we believe a refund of half the purchase price is more appropriate in light of our struggles in this matter
Final Consumer Response /* (2000, 11, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the offer
Final Business Response /* (4000, 9, 2015/10/27) */
We have issued an additional refund of $on which brings the total to $for the aforementioned issuesWe hope this will satisfy the customer and wish him success in the sale of his home

Initial Business Response /* (1000, 7, 2014/05/15) */
We have refunded the full amount back to the customer's card$will be refunded back to the cardI have spoken with the customer and confirmed the refund with her
Initial Consumer Rebuttal /* (450, 5, 2014/05/15) */
The
consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Company has now decided to refund order
Final Consumer Response /* (2000, 9, 2014/05/15) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Company has now decided to refund order

Hello, Thank you for contacting ForSaleByOwner.com and we would like to apologize for the experience you hadWe have reviewed your account and have
verified that the account was opened in October The package that was purchased was a Deluxe Listing which was for marketing on ***.com for months, which ended on April 17,
*** and *** were of many Third Party websites that we were syndicating to. Unfortunately, *** made the decision in August to no longer accept syndication feeds from any By Owner type of Real Estate CompanySince *** is not owned by ForSaleByOwner.com, we do not have any control over business processes and business decisions they, or any non-affiliated third party, makes, as indicated in Section G of our Terms and ConditionsWe will not be able to issue a refund, as once the property has been posted on ***.com or after days of purchase date, there are not any refundsYour package was purchased approximately months ago and your property had been posted onto ***.com, as part of your packageSincerely, ForSaleByOwner.com

We have reviewed the customer’s concern and have reviewed the listing history at ForSaleByOwner.comThe customer opted to purchase an MLS Enhanced package on April 15th to provide MLS coverage of his listing When ForSaleByOwner.com does not have a broker in house for a specific territory,
those listings will be referred to one of our Preferred Agents to provide the MLS service to the customerThe listing was assigned to the Preferred Agent on April 16th and was listed on the MLS on April 21stOnce a property is listed on the MLS, the local MLS has specific regulations that must be followed and this may include which sign is allowed to be used and not allowed to be usedThe Preferred Agent he was assigned to would be able to discuss all of this in detail with himThe seller did receive an offer and was under contract with a buyer, but this transaction was cancelledThe property was listed as Active again on the MLS on June 15thThe customer opted to cancel his package with ForSaleByOwner on June21st and the package was cancelled on June 22nd in the systemAfter days of purchase or once the property has been listed on the MLS, no refunds are available, as listed in our Terms and Conditions that the seller acknowledged on April 15th at 2:37:PM, PSTThis policy can be viewed in our Terms and Conditions, section 15, subsection D; because the MLS and Realtor.com are third-party services, ForSaleByOwner.com, LLC, is subject to additional fees and restrictions concerning changes requested by a Seller after they have purchased a plan that includes MLS or Realtor.com services, particularly after a property listing has been posted to the MLS or appears on Realtor.comWe will refund the MLS portion or Realtor.com portion of a Service plan, less a cancellation fee for each, if you cancel before your listing is posted to the MLS or appears on Realtor.com, up to days after purchase dateAfter days, or once your property listing is posted or appears (whichever comes first), no refund is availableThe customer is asking for a full refund of $519, but there are non-refundable fees from the local MLSEven though we are past the period for any refund, we have opted to issue a refund in the amount of $345.00, which is less the non-refundable fees from the MLS, back to his credit card