ForSaleByOwner.com, LLC

Initial Business Response /* (1000, 5, 2015/10/06) */
Contacted seller and expedited a yard sign to herAlso addressed additional customer issues
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did
eventually receive a sign, which was disappointing in quality and essentially just an advertising vehicle for their businessI'll continue to use the sign I purchased for myself in the months that I awaited the one I paid for through them
The customer service person suggested a means by which I could update my own listing everywhere except Realtor.com (which was never addressed and remains a nightmare) - but that solution didn't workI find the company's response completely inadequate
Final Business Response /* (4000, 9, 2015/10/19) */
We spoke with the customerSeller would be satisfied to remain on ForSaleByOwner.com, for one year from original purchase date, and have $refund of the original purchaseShe was upset with the Brokers rudeness to her about her desire for better ability for Buyers to contact herShe also was upset that her complete description is not posting from the Realtors listing to ZillowShe may choose to remain with the Broker to get Realtor.com, and Zillow, but is satisfied with the refund of: $

We spoke with the customer and discussed his experienceWhile a refund is not due, as the customer cancelled his listing with the *** provider, as good will to the customer, we are issuing a refund of $

Initial Business Response /* (1000, 5, 2014/01/30) */
Contact Name and Title: *** *** Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have taken the necessary steps to remove this property profile page from our siteThis page will be off our site on
02/05/
Final Consumer Response /* (2000, 11, 2014/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint checked the Company website & all property info Complaint requested to be removed has been removed from the Company's websiteComplaintant will check Company's website peroidically to ensure the property info doesn't reappearIf the property info reappears then Complaintant will contact Revdex.com to reopen the complaintComplaintant requests for the complaint to be closed as 100% resolved
Final Business Response /* (4000, 9, 2014/02/14) */
This webpage has been removed from our sitePlease see the attached email for confirmation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641119, and find that this resolution is satisfactory to me
Sincerely,
Pamela ***

We are sorry that you had a less than desirable experience in using our servicesWe apologize for any misunderstanding or lack of service you experiencedPer your request, we have issued a refund in the amount of $519, which was processed on The amount will be reflected on your credit
card in accordance to the terms your credit card banking institution has in place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/11) */
Spoke with customer and refunded the entire purchase

Initial Business Response /* (1000, 6, 2015/09/14) */
We have attempted to contact Mr*** at both contact numbers available on his Listing and left messages for himHe was refunded $for his signs not arriving, and for the inconvenience of having to purchase a signThey cost about
$at Home DepotAll though we cannot guarantee his listing will show on 3rd party sites, we provided a solution for him to be able to directly post his property on*** His home is showing on MLS to public sites such as Realtor.com, and has been listed since August 17thExamples of his listing currently listed as of today are belowHe does not merit a refund of the MLS portion of the Listing
***
***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The listing on Realtor.com required only the Deluxe Package which cost $We wanted to be listed on***com also and decided that it was worth paying an extra $to make this happenFor this reason, we purchased the Enhanced Package for $649, which was supposed to include listing on***com in addition to Realtor.comHowever, even though we have paid the extra $300, our property is not listed on***comFSBO argues that***com is not available in all areas, but there are more than other houses in our town listed on***com
The solution offered by FSBto create a listing on***com is to use a different service,***, which will list our property on***com for freeWe chose to use FSBO, and paid them $649, so that we could have a single interface which would allow updates to listings at both *** We do not wish to use*** and it is absurd that FSBO should charge us an extra $to be listed on***com and then tell us to use another company's website to make it happen
If ForSaleByOwner.com cannot guarantee listings will show on 3rd party sites, then their website shouldn't lead users to believe they canIt's advertisingWe have been duped by FSBO and would like the $refunded that is the difference between the Deluxe Package and the Enhanced Package
Final Business Response /* (4000, 10, 2015/09/25) */
We understand the customer's issue regarding wanting to be on*** We value the customer's opinion and apologize for the handling by our support staff.***is not available in all areas, so we are subject to the constraints of* However, offering a solution to our customers in letting them use a service called*** is an optionIn this case, we are having the customer's listing entered using***We would anticipate that the customer's listing will show on***prior to end of day Monday
Also, one thing to note, the $extra charge is not specifically for a customer's listing to show on*** It is for having the listing entered via their local MLSThis requires the service of a licensed professionalIt is through the MLS that we are also able to list most customers on***
Final Consumer Response /* (2000, 12, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the proposed resolution because our property is now showing on***com, so FSBO has fulfilled the commitment they advertised for the Enhanced package
It should be noted that postlets.com is a free service for owners of single family homesSo accepting money and offering the option of "letting us use it" is like accepting money and "letting us" use*** List
It should also be noted that prior to contacting the Revdex.com, ForSaleByOwner.com customer support was rude and unresponsive on multiple occasionsWe appreciate the efforts of Revdex.com in resolving this matter

Initial Business Response /* (1000, 6, 2015/07/30) */
Spoke with customer and apologized for the delay in shipment and response from our call centerReimbursed the customer $of the package price and provided my direct line and contact information for her to reach out with any questions or
concerns
Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still requesting a full refund for misrepresentation of their product, unclear verbage on their website, and poor customer serviceI have not heard anything from this company after multiple calls and emails until the Revdex.com was involved
Final Business Response /* (4000, 10, 2015/08/03) */
After speaking with this customer, I indicated that the customer never made their account "Active" on our websiteSince this was never done, the yard signs and MLS Listing Provider could not be assignedI informed the customer that ForSalebyOwner would be unable to offer a full refund or any monetary compensation since this purchase was out of the day refund policyI granted the customer a $refund for any inconvenience or confusion thus far and will work with this customer on any future needs
Thank youPlease let me know if you need anything else

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with my Warehouse manager and requested that we overnight this customer's signsWe are currently experiencing a back order of signs which will be resolved shortlyWe are doing our best to get this customer her sign as quickly as
possible and will overnight if we have a sign available
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I will make sure I inform everyone never to use this service as your new package structure is a scampeople are better off listing with an agent they paying 5% on sale price that's crazy!!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
We apologize for the yard sign taking so long for our customer to receiveA yard sign has been shipped out with the estimated delivery date of Tracking number- ***
Also, due to lack of customer service on our part,
issued a partial refund of $to customer's credit card on
We wish the Seller success in the sale of their home
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/31) */
Good Afternoon,
I spoke with this customer and apologized for the yard sign delayOffered to overnight a yard sign to his home and compensate him $for the delays over the last monthThe customer respectfully declined, saying this was
not enough
The customer has been advertised on ForsalebyOwner, our syndicated sites, the MLS and Realtor.com for over days, therefore, he is not eligible for any form of refund per our terms and conditions
Since the yard sign was not delivered as promised, I again offered to overnight a yard sign kit as well as a $credit
Please let me know if you need anything else
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person I spoke with was very professional and offered me a $refund for the signsUnfortunatley I felt that the $was not an adequate amount of a refund since I originally spent $I explained that I had lost faith in their ability to properly market my home and I preferred to part waysI was reasonable and acknowledged that since they sub out their MLS listings to local realtors, that expense was already paid forI asked for something more in line with a $refund however he said the best that he could do was $since I signed up days agoI thanked him but refused the offer based on principleI have decided to cut my losses and move to another service

Initial Business Response /* (1000, 6, 2015/08/20) */
Tried to call customer, however, phone number is no longer validWe have emailed the customer via her gmail account, to try and reach her, to facilitate a refundHer credit card information has expiredWe need to receive updated card
information to process the refundWe are patiently waiting for a response
Initial Consumer Rebuttal /* (2000, 8, 2015/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On AugI sent email response with corrected phoneFinally connected with a rep on Augbut they were unable to credit my Visa cardPromised to mail me a check instead, saying it could take 7-days
I would never recommend this business to anyone; they are very hard to reach if you need live assistance, and nearly unresponsive to email requests
I will reopen this case if a check does not arrive by Friday Sep

I paid for a premium membershipNever received the yard or street signsThey're website is buggy, and not well implemented in the admin sectionTheir MLS listing service is through some company no where near here, is very slow on updates, has no customer service, and costs money to make updates toEvery time you want to post an open house it'll cost you $I had a realtor call saying she spent over half an hour trying to find my contact information through the MLS listing, and she called the listing agent's number, got a voicemail, and never (not even days later) received a responseDo some research, find a better way than this for FSBOWhat a waste of money

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and refunded $of their purchase back to their credit cardThe customer did not utilize the MLS portion of their listing, therefore were eligible for a partial refund of their entire purchase
Furthermore, let
them know that we are still working to get them their yard signs as quickly as possible
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ForSaleByOwner.com fulfilled their obligation to the consumer to refund our purchase after unsatisfied serviceThanks

We value Mr*** feedback and have tried to reach him via email several times since registering this complaint. We have informed him that when his home went "under contract", he cancelled his listing with his assigned Broker. In order for him to re-list his home, the Broker would
have to enter the listing again, and this would be considered a "new listing" While we are not able to reinstate Mr*** listing for free, we have extended an offer to Mr*** providing a discount on the price for the MLS portion of the listing, in order to get his property re-listedIf he is interested, he would need to respond back with his intentions

Initial Business Response /* (1000, 6, 2015/07/23) */
Spoke with customer and addressed all the issues in questionOur development team upgraded our photo quality after seeing that some of the pictures on our site were coming up grainyWe also followed up with *** to address his listing not
showing on their siteLet the customer know that we have a hour cancellation policy in our terms and conditions and any request after this time frame, up to days will receive a partial refund for the services not usedSince this customer did not receive the Realtor.com portion of his package, I refunded $for services not used
Please let me know if you need anything elseThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ForSaleByOwner is not providing quality service for what us supposed to be includedMore than one linked service wasn't functional at any point and we never received the sign kit even though my account said it shipped and customer service said they were behind in processing ordersAll in all, as I noted in my initial request this service is misleading and they set service expectations they can't uphold
If ForSaleByOwner does not refund the full amount paid for their "services" I will be filing against them in the court system
Final Consumer Response /* (3000, 17, 2015/08/03) */
There was no refund issued by the business on 7/for $
Please advise
Final Business Response /* (4000, 19, 2015/08/03) */
The refund for $has gone through and will be back on the customer's credit card in the next 3-business days

Initial Business Response /* (1000, 9, 2015/07/06) */
Working with our development team to get this listing fixedWill follow up with customer regarding the status of this ticket and an estimate on when his listing will be searchable

Initial Business Response /* (1000, 27, 2015/10/21) */
We issued a response on after speaking with the customerWe are not sure what else the Revdex.com needs at this point since none of the above yields any new information needed by our business
Initial Consumer Rebuttal /*
(3000, 29, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they never spoke with usThey sent the yard sign two months after our listing, and after us telling them (thru emails) to not even bother sending it anymore, since we canceled the listingThey completely ignored usAt this point we are just disgusted and don't even want to have anything to do with them ever again
Final Business Response /* (4000, 31, 2015/10/22) */
Issued customer refund of $due to lack of yard sign and lack of customer responseRefund issued on
Final Consumer Response /* (2000, 33, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Out of the blue, we received a credit of $on the credit card we paid withNo calls, no emails, no explanation whatsoeverWe are astounded at the lack of personal touch