Founders Insurance Company

I have NEVER been contacted regarding my claim with Founders...NEVER!!!! 
 
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [[redacted]@yahoo.com] Sent: Friday, November 18, 2016 3:53 PMTo: Customer Relations <[email protected]>Subject: Case # [redacted]- Founders Insurance complaint
 
I received an email that this complaint has been closed,  I would like it reopened,  solely for the purposes of my retraction of my complaint to this company.  It has come to my attention and  notified to me recently that it is not and was not the insurance company's fault. They have not been at fault for what I was complaining about and I would like to sincerely apologize to [redacted],  the adjuster who has been working with me every step of the way, and anyone that this may have offended at Founders Insurance Company in DesPlaines Illinois.  I truly apologize and I will continue to do business with them, I hope this message gets passed on to Founders and to [redacted].
With much regret,
 
[redacted] 
Sincerely,
[redacted]

I was involved in an accident in October 2015. I was told to submit my receipts for my rental car to obtain a reimbursement. I never received the check. My claims agent never returns my emails, answers her phone, or returns my messages. I escalated the situation to her manager who told me to email the receipts directly to her. I called and emailed her to follow up if they had been received and where we are at in the refund process. The supervisor never returns my calls/emails. The customer service is beyond unacceptable and they have lost me as a customer.

We (Founders Insurance) have contacted the agent for this account ([redacted] Insurance) and are waiting on a signed cancellation request from the insured. There is no refund at this point since the policy is still active effective 12/6/15 to 06/06/16. The agent ([redacted]) has promised to send the cancel...

request within the next day or so. When received we will cancel the policy with whatever date the insured requests. A credit will generate on the agents monthly statement since it is an agency billed policy. It will be the agent's responsibility to refund his customer if any money is due to her.I will notify you once the cancel request has been received and processed.
 
Sincerely,
 
[redacted]
Personal Lines Manager

Upon our notice of this loss, the handling adjuster immediately began an investigation into this matter.  A coverage issue was identified as there was a lapse in coverage on the complainant's policy from December 7, 2015 until December 19, 2015 and the complainant reported a single...

vehicle accident occurring on December 26, 2015.  As no police report was filed, the date of this loss needed to be verified.  Accordingly, a coverage investigation commenced and the file was subsequently referred to our Special Investigation Unit for assistance in verifying the reported date of loss. 
On January 28, 2016, we were able to complete our investigation into this matter and coverage was afforded for this loss.  The complainant's body shop was contacted and advised of the same and payment was processed in the amount of $9122.30.  This amount reflected the damage estimate of $9622.30 less the complainant's $500.00 deductible.  Should you have any further questions regarding this matter, please feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Their position has not changed as they have explained. I do recognize that my vehicle has prior unrelated damage, and that is why I suggested Founders Insurance respond for the damage caused by their customer only. That is what Insurance companies get paid for.
      And as I stated before the $200 offer was supposed to cover transportation costs, according to Founders. My transport cost now ascend to more than $600 due to the fact that they took over 3 months only to acknowledge full responsibility of the accident. 
 
Sincerely,
[redacted]

Dear Sir or Madam,
The date of loss for the claim reported was 7/18/16 so the Ms. [redacted] is mistaken that this claim has been open since June 19th. Additionally the vehicle was determined to be a total loss within the first week of the claim, and once we received the total loss...

paperwork from Ms. [redacted] and her lien holder, the claim was settled on 8/8/16. With regard to rental, rental reimbursement, we received her rental receipt on 8/8/16.  Payment hasbeen requested.  We thank you for bringing this matter to our attention and we always strive to create a positive claim experience.

The Complainant is a third party claimant pursuing a claim against our Insured's policy.  On May 20, 2016 a loss was reported to us involving our Insured and the Complainant, and arrangements were made to have the Complainant's vehicle inspected by a staff appraiser.  The handling...

adjuster began her investigation and spoke to the Complainant on May 23 to obtain her account of the accident.  The adjuster later obtained a statement from our Insured who described a sequence of events, which if accurate, placed a significant amount of culpability on the Complainant.  Therefore, the police report was needed to make a final liability determination.  Upon receipt of the police report liability was accepted.  The Complainant's vehicle had been deemed a total loss, so her claim was transferred to our Total Loss Department.  The total loss adjuster completed an evaluation on the vehicle, which had prior, unrelated damage, and on July 5 the total loss adjuster called the Complainant with an offer.  Unfortunately, the total loss adjuster was only able to leave a voice mail message for a return call but she did send the Complainant an offer letter.  Our file reflects that there was no response until the total loss adjuster received an email from Brandon Barnett, the Complainant's attorney, on August 1, 2016.  He was disputing the offer to the Complainant contending that there was no prior damage and requested documentation to support our offer.  The total loss adjuster requested a letter of representation from the attorney, and upon receipt of this letter, the documents the attorney requested were sent to him on August 26.  To date, we have received no response from him.  Since the Complainant is stating in her complaint that she is accepting our offer, payment will be issued upon obtaining proof of ownership.  We will contact the Complainant if we need anything from her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I think that things could have been handled better. Communication from the adjusters, customer service and supervisors was sub-standard.  It is unfortunate that the only way to get a resolution is to put a complaint into Revdex.com.
Jasmine [redacted]

Complaint: [redacted]
I am rejecting this response because:
The amount of $1487.83 they offered for a settlement is ridiculous. This would barely cover damage to the body and would not cover all the mechanical issues. I've had three estimates for damages, all around $2000, and all stating that covers what they can see but there is more unknown damage that won't be realized until the car is raised in the air which it never was. I never accepted the settlement offered by Founders. They told me they are sending me a check as a settlement, which I won't accept (and never agreed to accept).
I have since contacted my insurance company to get the repairs complete. The adjuster from Founders repeatedly lied over the phone to me then tried to force me to accept their low offer of a settlement. I can't believe Founders or the adjuster would treat another person the way you treated me. Founders is a horrible, unethical company.
My vehicle will be repaired without any inconvenience to me and Founders WILL pick up the "FULL AND FINAL" tab.
Sincerely,
[redacted]

I was involved in an accident with a customer, Terry [redacted] of Founder's Insurance back on 12/19/2015 and I have yet to receive compensation for the accident. I was in the Mcdonald's drive thru when their customer's foot slipped off the brake pedal and rear ended me in my car. I can't get anyone to return my email, haven't talked to anyone in over a month, and when I do talk to someone in customer service they transfer me to a manager who is always out of the office. Then said manager will never return my call. Their customer was completely at fault yet it has taken them over 3 months, then I find out that my adjuster is no longer with the company so my paperwork was probably just pushed to the side. I don't know who in their right mind would want to waste their money on paying a premium to this awful company. I will be contacting the Illinois Insurance Board.

Initial Business Response /* (1000, 7, 2014/02/27) */
Contact Name and Title: [redacted] Mgr.
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@foundersinsurance.com
Initially, we did not have good contact information for the Complainant. He contacted us on January 9, 2014,...

and arrangements were made to inspect his vehicle and write an estimate of damages. He provided us with a contact number of (XXX) XXX-XXXX, but when the handling adjuster called that number she was told that she had the wrong number. We did not get a good contact number for the Complainant until we received this complaint. The Complainant has been contacted and his claim settled.
Final Consumer Response /* (2000, 9, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fair

Initial Business Response /* (1000, 8, 2015/06/24) */
When the Complainant reported his vehicle stolen we explained the process in detail including a 30 day waiting period, which is a waiting period to see if the vehicle will be recovered. The loss was reported to us on May 4, 2015. The...

vehicle was not recovered, so the file was transferred to our Total Loss Department on June 5, 2015 to prepare for settlement. During the waiting period we continued to communicate by phone and e-mail. When the file reached the Total Loss Department a valuation was run to determine the value of the vehicle, and an offer was tendered. After obtaining the necessary paperwork from the Complainant's lien holder and from him, the claim was settled.
[redacted]
Senior Claims Manager
(XXX) XXX-XXXX
[redacted]@foundersinsurance.com

The Complainant is a third party Complainant who pursued a claim against our Insured's policy.  On February 10, 2016 the Complainant reported that she was in an accident with our Insured.  Claim forms were mailed to our Insured and to the Complainant, and arrangements were made for...

an appraiser to write an estimate on the Complainant's vehicle.  The handling adjuster called our Insured on February 17 to confirm the facts of loss, but, unfortunately, the adjuster was only able to leave a voice mail message for a return call.  On February 26 our Insured returned the adjuster's call and confirmed the facts of loss as reported by the Complainant.  On February 26, having confirmed the facts of loss and receiving the appraiser's estimate, the adjuster called [redacted] and left him a voice mail message for a return call.  Mr. [redacted] returned the call, and the adjuster tendered an offer to him in the amount of $714.88.  Mr. [redacted] responded by advising that he wanted to review the estimate before accepting the offer, so a copy of the estimate was e-mailed to him.  On March 11 the Complainant called to advise the adjuster she obtained an estimate from a shop, which was substantially higher than our estimate.  The adjuster explained that we will not be responsible for any labor rate differences or parts price differences.  The Complainant responded that she would like to submit the estimate she obtained for review before accepting our offer, so the adjuster provided her with his e-mail address.  Upon receipt of the estimate, it was reviewed, but we feel our estimate is sufficient to effect the repairs.   
There is a recommended shop in the Complainant's area that will complete the repairs based on our estimate.  Additionally, if the Complainant chose to have her vehicle repaired at the recommended shop, the repairs are guaranteed.  Therefore, our offer of settlement remains the same.

This insurance company will not return calls or emails..totally ignore you. We've had a matter pending against them for over 8 months..very unprofessional. Guess they hope people will be frustrated enough to just drop the matter.

Mr. [redacted] purchased a policy with Founders on 3/5/16. His application did not disclose all moving violations as required. Mr. [redacted]...

submitted a claim to Founders on 4/29/16 at which time a coverage investigation commenced. Mr. [redacted] policy has been rescinded based on the undisclosed moving violations.

Initial Business Response /* (1000, 5, 2014/07/21) */
Contact Name and Title: [redacted] Claim Mgr.
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@foundersinsurance.com
Please be advised that upon our notice of this loss, the handling adjuster immediately began an investigation...

into this matter. Upon completion of our coverage and liability investigation, the handling adjuster contacted the complainant and resolved her claim for property damages on June 16, 2014. The complainant subsequently returned the settlement check and requested that the check be issued payable only to herself. At the complainant's request, payment was re-issued on July 10, 2014 payable to the vehicle's registered owner, [redacted]. Should you have any additional questions, please feel free to contact me directly.

I have had this insurance company for a few years but this last September my vehicle was involved in a hit and run accident and I filed a claim it has now been over 3 months you call and there are no return phone calls and emails go unanswered then when you do talk with someone they are very unprofessional and talk to you like you have no common sense or knowledge in anything... I have two small children and now have a vehicle that barely is drivable with no heat and you pay them still on a monthly basis and when you go to use the services that you pay for you get screwed over... now I have to go find legal services... I would not reccomend them to anyone