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FPI Management Reviews (201)

Not answering calls and took a security deposit probably discrimination of disabled individuals
Hi I am a veteran and I am disabled the apartments in Modesto sierra glen does not answer my calls and when they do the lady at the front is extremely rude and she does not want to give me an update on my application. I am about to report them for discrimination against a veteran if they don’t get back to me soon about my application.I would not even give a star because this is so wrong !

+1

Hello, Attached is the revised disposition and confirmation a brand new check has been sent to you yesterdayWe cancelled the previous checks that were sent as these must have never made itThank you for your patience [redacted] Community DirectorThe Bluffs Apartments

I am rejecting this response because: Lanette is part of the problem she was supposed to schedule a vendor with me for the mold and never did;she had the maintainence team use bleach to attempt to clean the moldOf coarse she will say that I should not get any money back because she is the property management and does not want to look like she dropped the ballI emailed the regional managers no response; called the president; even the corporate operator stop answering my callsIf you take people's health seriously you would have done the right thing....look at the situation from my perspective; I'm not being cheap nor am I trying to give generalized answers to fulfill a responseYou knew about this problem the property knew as long as we have been there about a mold problem not to mention the feral cat situation and no one wants to do a damn thing about itFPI has the means to be able to pay for the inconvience and they apparently just want to paint over the issue like they do to the mold in their units.I hope Revdex.com ensures the current residents some sound mind and peaceI am sure you will find other residents and past complaints about FPI and how they handle moldIt's not the tennant it's you FPI management

Hello,This is in response to the complaint received for unit # [redacted] and [redacted] Lease end date was September 30, 2017, a day notice to vacate was submitted via email on for move out date We responded receipt of email notice to vacate on October 5, 2017, we also provided the FPI Notice to Vacate form that outlines the standard wear and tear allowance for resident acknowledgment to be completed and signedIn the email response (attached copy) it was also advised that the final utility bill will be deducted from security depositResidents moved out on 11.4.17, and stopped by the office twice to discuss the cleaning charges [redacted] and [redacted] were the first point of contact to which it was discussed with [redacted] the itemized deductionsOn December 4, the previous residents dropped off their payment for balance due of $60.79, per the Disposition of Security Deposit to the officeOn December 5th, [redacted] came by to confirm receipt of payment of balance due, and also to dispute the cleaning charges againHe was provided the cleaning charges and requested information on the wear and tear chargesI told him I would be responding via email with the trail of emails per their notice to vacate, referring this information was previously sentOn at 4:27pm, I provided an email response to his request with attachments and acknowledge his payment to pay off balance duePlease see attached original disposition, and back up documentsWe received the final cleaning charges receipt which was $more than charged on dispositionSince we have to process the disposition in a timely manner, the average cleaning charges were originally reflected per their floor plan sizeThey had a final utility charge of $230.79, billed directly from [redacted] and reflected on their ledgerThese were for final utility service of 9/20-11/Per the complaint [redacted] states they provided a payment of $not reflected, however the ledger shows $was applied on 10.30.17.Our management office has responded in a timely manner for all questions and concerns upon receiving [redacted] and [redacted] Notice to Vacate and up to their disputes of the disposition chargesThe charges are true and set based on actual work and costWe appreciate their immediate response to paying the balance due and have noted their file paid in fullKind Regards, [redacted] ***Community Director [redacted]

I want to know the reason why the staff that lives in the apartments is allowed to have more than people living in their apartment while prospective residents are not Just because that you stated that he supposedly moving out after July does not explain why he is currently living there with people in his apartment Not only does that violate your occupancy policy but it also violates California state law regarding housing

I apologize for the misfortune that you have experienced regarding your car being broken intoUnfortunately, the community and its staff members are not liable for your vehicle or its belongings per the lease that you signed for move inI would suggest investigating renter's insurance options that extend to your vehicle as well to ensure it is coveredRegistering your vehicle to park on the property is required by all residents that utilize the lotRegistration does not grant you the ability to park in handicap spaces at any time

Revdex.com: I have told the Manager I was sorry, and that I would cancel this complaint at this timeI do want to tell you that I hold in reserve the right to reinstate this complaint if the Management continue to give a day notice after being here years or continue to make charges against me

I am rejecting this response because:This isn't a issue that just occurredThis has been going on well over a yearNo one have removed feces from my property but Me! Letters should have been sent out to all residents to acknowledge the issue and IF there is a tenant/kids/guest found doing this disgusting health issue, will have to face disciplinary action!

I am rejecting this response because:Again, there is absolutely no way that the apartment required a "heavy cleaning" based on my one year of residing there The "checklist" requests that the cleaning company clean every item in the unit, even those that were cleaned extremely thoroughly (the majority) I spent hours in the unit cleaning, with my boyfriend's help, to ensure that I received the return of my deposit The vendor obviously does not have sufficient oversight, or they were directed to do more than necessary I am not sure what they possibly could have done in the unit with that many people for three hours It is also unreasonable to expect that tenants move the stove and refrigerator to clean Although it has been quite some time since I have rented, I have never been charged even a cleaning fee from my deposit, much less all of the alleged add ons My current residence informed me, clearly and up front, that they charge a carpet cleaning fee of $ From my review of prior complaints, it appears to be common practice for this management company to have the units cleaned at excessive rates with charge to the tenants Again, I do not think that I should be responsible because management either decided that they wanted a heavy cleaning after cycling through multiple tenants, or because the vendor is allowed to clean and charge without oversight.Regarding the alleged marks on the walls, there is absolutely no way there were furniture marks or "oil stains" on the walls First, none of my furniture was touching the walls They were all several inc/hes away In addition, I do not own or use oil in any capacity - even to cook I obviously was not smearing it on the walls The walls were absolutely clear when I left the evening of , so I am not sure what happened after you or your staff entered the unit

To whom it may concern,The [redacted] office staff received word from apartment 1-reporting noise complaints when *** moved in October Apartment [redacted] lease is up on 2/29/A day notice to perform or quit was served on 11/11/to apartment [redacted] for noise violation during quiet hoursAfter being served they came in and spoke to [redacted] in the leasing officeThe residents are dancers and they come home at 1-2amThey shower and do activities around the house after thisThey had one party prior to the day notice and since being served they have not played loud music or had partiesThey were concerned are trying hard to ensure they are quietApartment [redacted] still has concerns about about the noise which our office staff have deemed apartment noisesWe offered for them to transfer to a top floor unit but they declined because [redacted] stated that [redacted] has issues with her parents and they want to move out to a different location altogether.The gate and entry was open due to construction and have since been fixed 12/20/Attached are our memos and the incident report for [redacted] and her motherThank you, L [redacted] ***

To Whom it May Concern,Since I have taken over the Community Director position her at Wildflower Villas, I have worked diligently in trying to recover where the missing $pet deposit was postedI have researched the current ledger with FPI Management, the prior ledger from previous management Sunridge that was printed in the file, and now I have contacted the prior management's software vendor Onesite/Realpage to see if they could assist us and provide a copy of the ledgerI have reached out several times through email and calls and most recently to see if I could escalate the situation.I now have possession of the ledger going back to your move in on 7/7/In reviewing all the ledgers, I still do not see that there was a payment posted for $in the form of a money order, check, or credit card paymentI was wondering if by chance you have a receipt from the prior management company or could obtain a copy of the endorsed money order from the prior management company?I understand that you have been more than patient with this situation and that you understand that it was not with the current management or staff that this occurredWe are trying to go above and beyond to show you that we want to make the situation rightI know that you would like a resolution sooner than later and I am working on making that happenIf you can see what records you might have with a receipt or a stamped money order copy that would help tremendouslyThank you,Randie Jones CAMCommunity DirectorWildflower Villas Luxury Apartment Homes

I am rejecting this response because: in our lease agreement no where does it state that the resident will be charged a dollar a holeHad the document stated that, we would have repaired all pin holesI did see photos of an apartment but was not shown holes nor do I know if it was my apartment that I was viewingI was never offered to tour the apartment to count holesI'm positive there was not holesIn the bill I received no where does it state that the money owed needs to be in the fashion of cashiers check or money orderTheir paperwork and lease agreement should list exact charges that may be incurredThat would give residents a chance to repair all they can so not to incur chargesThey also should do a walk thru upon vacatingNot after the fact of relinquishing the keys

I am rejecting this response because: The reason for denial is growing now, all of a suddenI was just recently approved to purchase a home and & for another apartmentBut denied under pretensesI wouldn't be surprised if this management company stops accepting [redacted] all togetherI really believe this is a case of poor customer service & discrimination As for the checkYes, I did finally receive it but will have to send it back because my bank will not cash it because my sons name was added to itWhy, that was done, I have no clueBecause my debit card & information was used solely for the payments madeDealing with this company has been a absolute nightmareThanks for helping me become homeless, adding stress to my life and waiting over weeks to get my money back

On May 1st, notice was received and a forwarding address was providedOn May 31st,keys were left in rent drop boxOn June 1st, a walk through of the unit was conducted by [redacted] and MaintenanceOn June 6th, a Deposition was completed and sent to corporate, charges include wear and tear, patch repairs for bleach stain on carpet, red stains, cleaning charge and a replacement of hood filterA revised statement was sent out on July 16th, 2015.A check was issued out on August 27th, On July 15th, I [redacted] Received a call from previous resident stating that she had not received her deposition of her security deposit, I [redacted] explained that her deposition was sent out on June 15, to the address that was on file since previous resident did not provide a forwarding addresson June 29th I [redacted] receives a letter with her current address, at that time I [redacted] Mailed out a copy of her deposition on July 1st, to [redacted] ***On July 13th, I had called [redacted] [redacted] to see if she had received a copy of her deposition and and if she had any question to give me a call back 1st call at 4:18pm left message, 2nd call at4:38pmOn July 21st, [redacted] called at 1:04pm to disagree with the charge of red stains and patch work of bleach stainsOn July 22nd, at 1:3pm I received messageOn July 23rd, at 9:06am I returned [redacted] call but no answerOn 07/28/ [redacted] called at4:30pm to disagree with charges of red stains[redacted] Lindsay Family Apartments

Hello, The resident, Ms [redacted] came to the leasing office of [redacted] and spoke with our temporary Leasing Consultant, [redacted] in regards to her balance due [redacted] was covering at the community alone and explained to her that the Community Director (myself) had sent out balance due notices to anyone who owed on their ledgerThe Ms [redacted] insisted an explanation from the Community DirectorDuring this time, I had walked into the office from covering another property to print and make copiesI overheard the conversation and the resident was very upset telling [redacted] that she was not going to pay anything because she didn't owe any balance [redacted] had gone to use the restroom minutes later, when resident walked into the leasing office again raising her voice telling me she didn't appreciate the notices on her doorMs [redacted] continued yelling and I had asked her several times to please lower her voice if she wanted assistanceShe didn't allow me to explain to her anything about her balance due as I finally asked her to leave and come back when we could have a conversation togetherThe balance due was from underpayment of Ms [redacted] 's August utilities [redacted] Community Director [redacted] Townhomes

Consumer states that they did receive payment this morning via ***They wish to close the matter as resolved

I am rejecting this response because: 1) Under california law, I was supposed to get a response of what I am getting charged for or my security deposit backCasitas ignored my calls, even when attempting to talk with the manangeerNo one did a walk through in the apartment with us, and staff at casiatas acknowledged that the apartment was left asit was foundThe two rooms in apartment has never recieved any work, and is still the sameOnly work done for the carpet was when the neighboors sewage spilled into one of our rooms closests 2) California law states that tenant will not be charged for wear and tear (Which there was none, as the unit was left impeccable.) And as show by your handy man services, no payment was required from them 3) There are no late charges, as we have paid all bills on time minus a time delay which was before our lease ended 4) Stated in your own contract, you or FPI management will not use secuirty deposit towards rent I will like to reach a conclusion

I am rejecting this response because:While I appreciate their stating they will issue a new check, they are not responding to my reasonable request to see a copy of the check that they say was originally sent on 7/13/and then again on 8/19/16, along with an itemization of the deductions to the original deposit amount Being in accounting for years, I know this is not an uncommon requestOnly when they provide the above requested information and we agree on the deductions made to the deposit, and on amount of the refund will I accept their response for the check to be mailed in the name of [redacted] to my home address.Thank you, [redacted]

The refund has been completed and a check in the amount of $has been issued to the residentThank you[redacted] Community Director The Luxe Apartment Homes

To whom it may concern, Ms [redacted] applied for an apartment home on June 21, and upon submitting her application she signed her Rental Deposit and Application Fee ReceiptThis document was explained in full to Ms [redacted] upon receipt of her signature and reflects an August 14, move in dateOur office then submitted her Request For Tenancy Approval documentation to Section they reported that her RFTA would expire and she would need to get a new one prior to her move inUnder no circumstances did our office cancel Ms [redacted] ' RFTAOur office is also not permitted to cancel these whatsoeverAttached is the RDR document that was signed by Ms [redacted] with the August 14, move in dateThank you [redacted] *** Community Director [redacted]

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Address: 3187 Red Hill Ave Suite 220, Costa Mesa, California, United States, 92626-3499

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www.silvercreekaptliving.com

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