FPI Management

Hello [redacted], Thank you for bringing your concerns to our attention. At Summer House Apartments we strive to provide every resident with the best possible living experience, and I apologize that has not been your experience. We understand that you are frustrated that you have not yet...

received your security deposit refund. When you contacted us a month after your move out you were concerned that you had not received your refund check yet. At that point we were able to determine that your roommate had provided us with a forwarding address to a place where you were not able to receive the check. Typically when a refund check is not received, we allow 90 days to pass before placing a stop payment on the check & issuing a replacement. We accommodated your situation by issuing a replacement before the 90 day period passed. Our records show that your replacement refund was cut & mailed on October 9th. I am so sorry that you still have not received the second check and fear that it may be delayed within the postal system. I welcome the opportunity to meet with you and further discuss this situation if you wish. Please contact me at the office at your convenience. My office hours are Mondaythrough Friday from 9:00 AM until 4:00 PM. Again, thank you for reaching out. Sincerely, [redacted]Community DirectorSummer House Apartments([redacted]

Dear [redacted], I am sorry to hear about your frustration with the cleaning charges. Upon move-out, we require that apartments are cleaned to the standard that a new individual can move into the home. We ask that each apartment is professionally cleaned to ensure overall quality standards and...

sanitation requirements. As we did not have such documentation of cleaning upon your move out, a cleaning fee was assessed as we had to have the apartment cleaned. I did discuss this situation with both my maintenance supervisor and [redacted] and as proper direction and specifications were not provided at the time of the move out inspection, I am happy to refund the remaining half of the cleaning fee: $75.With regard to the utility billing, I did look into this matter. It appears the calculation shown on your forfeiture has a higher utility billing but also a higher overpaid rent amount, thus the balance totaling the same amount. I can see how this may be confusing and will be happy to refund the request: $5.04.I do apologize that this request had to go this far. I will personally see to it that the total requested amount of $80.04 is returned back to you via the address provided on your move out forfeiture. I will also discuss this matter with my staff to ensure proper communication is provided along the entire move out process. If you have any questions or need any additional information, please feel free to reach me at [redacted].Best Regards,[redacted]Community Director

I am rejecting this response because: in our lease agreement no where does it state that the resident will be charged a dollar a hole. Had the document stated that, we would have repaired all pin holes. I did see photos of an apartment but was not shown 91 holes nor do I know if it was my apartment that I was viewing. I was never offered to tour the apartment to count holes. I'm positive there was not 91 holes. In the bill I received no where does it state that the money owed needs to be in the fashion of cashiers check or money order. Their paperwork and lease agreement should list exact charges that may be incurred. That would give residents a chance to repair all they can so not to incur charges. They also should do a walk thru upon vacating. Not after the fact of relinquishing the keys.

Consumer states:My official statement: I accept the offer of $300 and this will close out all of my accounts with FPI Management but I will not take down any of my reviews. I will continue to post negatively about Grand Apartment and PFI Management. Please forward refund to [redacted].

Hi [redacted],I understand that you have spoken with the Senior Portfolio Manager, [redacted], and that you are attempting a resolution with her no later than today, Thursday, January 7th. Please let us know if you do not reach an acceptable agreement with her.Thank you so much. [redacted]

To whom it may concern, [redacted] moved into [redacted] on April 19, 2014 and moved out October 2, 2016. After she vacated her townhouse and the keys were returned to the office we completed our final walk through. At this time, we took multiple pictures and assessed all...

damages. Her townhouse was left in a condition that required many repairs and deep cleaning. Maintenance completed a full paint job due to many dirt stains on all interior walls, stickers left on walls, and walls left damaged. All the carpeting was also replaced due to large red stains, rips, tears, and heavy soiled stain areas. In addition, 8 hours were spent cleaning the townhouse due to the majority of it being left dirty which included all baseboards, appliances, window seals, bathrooms, bedrooms, doors, windows, fixtures, fans, switches, patio area, and more. We have attempted to reach out to [redacted] to review her disposition of security deposit and go over any questions or concerns she may have about her charges. We have made these attempts via phone and email with no response back. Attached is the disposition to review. Thank you. [redacted]Community Director[redacted] and Apartment Homes

I am rejecting this response because:While I appreciate their stating they will issue a new check, they are not responding to my reasonable request to see a copy of the check that they say was originally sent on 7/13/16 and then again on 8/19/16,  along with an itemization of the deductions to the original deposit amount.  Being in accounting for 30 years, I know this is not an uncommon request. Only when they provide the above requested information and we agree on the deductions made to the deposit, and on amount of the refund will I accept their response for the check to be mailed in the name of [redacted] to my home address.Thank you,[redacted]

Hello Charles, We apologize for any confusion on [redacted]'s part. I have spoke with all involved parties and have decided to waive all late fees for you and your roommates. Once this is completed you will only be responsible for what is owed on your ledger. [redacted] reported that he left a voicemail for you and is waiting for a call back. Can you please reach him at [redacted] to discuss all of your concerns in more detail? Thank you. Kyle LehmanSocial Media and Reputation Manager

I am rejecting this response because: The reason for denial is growing now, all of a sudden. I was just recently approved to purchase a home and & for another apartment. But denied under false pretenses. I wouldn't be surprised if this management company stops accepting [redacted] all together. I really believe this is a case of poor customer service & discrimination.
As for the check. Yes, I did finally receive it but will have to send it back because my bank will not cash it because my sons name was added to it. Why, that was done, I have no clue. Because my debit card & information was used solely for the payments made. Dealing with this company has been a absolute nightmare. Thanks for helping me become homeless, adding stress to my life and waiting over 3 weeks to get my money back.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Thank you Revdex.com.

I apologize for the misfortune that you have experienced regarding your car being broken into. Unfortunately, the community and its staff members are not liable for your vehicle or its belongings per the lease that you signed for move in. I would suggest investigating renter's insurance options that extend to your vehicle as well to ensure it is covered. Registering your vehicle to park on the property is required by all residents that utilize the lot. Registration does not grant you the ability to park in handicap spaces at any time.

Thank you, for your time last night. Later last night Fed-X delivered the deposit refund for [redacted], from FPI Management.I understand that there is nothing more that the Revdex.com can do to assist me regarding this matter and you now consider this case closed.Thank you,[redacted]

I am rejecting this response because:This isn't a issue that just occurred. This has been going on well over a year. No one have removed feces from my property but Me! Letters should have been sent out to all residents to acknowledge the issue and IF there is a tenant/kids/guest found doing this disgusting health issue, will have to face disciplinary action!

I want to know the reason why the staff that lives in the apartments is allowed to have more than 5 people living in their apartment while prospective residents are not.  Just because that you stated that he supposedly moving out after July does not explain why he is currently living there with 6 people in his apartment.  Not only does that violate your occupancy policy but it also violates California state law regarding housing.

Dear Persons: Thank you for forwarding the complaint your agency received regarding FPI Management Co. as it relates to the complaint submitted against Waterstone Alta Loma Apartments, a site managed by FPI Management. Please be advised that our company prides itself on the proper training of...

its staff as it relates to all California laws and business practices. As a matter of fact, our company is proudly honored annually by many agencies for its successes in maintaining properly trained employees and for its beautifully maintained sites. We take concerns and complaints such as this very seriously and proceed to address them quickly. Please be advised that our company is now and always has followed California law as it pertains to having a responsible staff member living on site.  In direct opposition to this person’s allegation, you may rest assured that we have now and always have had an onsite management representative living at the property.  Please be further advised that in an effort to show our great concern for this individual’s feelings towards the property, we have made several attempts to reach this individual.  We only know of his complaints as they have been posted on [redacted] and now through your writings. We have diligently searched our data base and we do not have a “[redacted]” living on site. Therefore we can only assume that this complaint was made by a nonresident or by a resident using an alias.  We normally would immediately address all concerns directly with a tenant but we have no way of knowing who actually made the complaints.  However, just knowing that a potential resident may have a legitimate noise complaint has lead our staff to conduct an after-hours investigation.  If and when we find any significant noise issues after hours, you may rest assured that they will be handled immediately. We thank you for bringing this matter to our attention.Proudly, [redacted]Community Director

Please see attached. 1st 2 pages are collection notices. 3rd page is email from [redacted] emailing a copy of the zero balance statement. Last page is the statement date 3/28/2015.Thank you!

The maintenance technician for the property welcomed a new baby to their family this year and his family grew to six individuals. He lived in a two bedroom and apartment which was too small for his family size. Since his wife was on maternity leave and his other children were still in school they had a reasonable accommodation to stay in the home for a limited amount of time before they moved into a larger home. As of this last weekend he and his family have moved to a sister property into a three bedroom home which can accommodate his family size.

I am rejecting this response because: Lanette is part of the problem she was supposed to schedule a vendor with me for the mold and never did;she had the maintainence team use bleach to attempt to clean the mold. Of coarse she will say that I should not get any money back because she is the property management and does not want to look like she dropped the ball. I emailed the regional managers no response; called the president; even the corporate operator stop answering my calls. If you take people's health seriously you would have done the right thing....look at the situation from my perspective; I'm not being cheap nor am I trying to give generalized answers to fulfill a response. You knew about this problem the property knew as long as we have been there about a mold problem not to mention the feral cat situation and no one wants to do a damn thing about it. FPI has the means to be able to pay for the inconvience and they apparently just want to paint over the issue like they do to the mold in their units.I hope Revdex.com ensures the current residents some sound mind and peace. I am sure you will find other residents and past complaints about FPI and how they handle mold. It's not the tennant it's you FPI management.

Hello, I have gone over the resident file and this is the solution I can offer with my findings. [redacted] signed the lease with roommate [redacted] on 8/12/2016. Both residents are still on a lease together. [redacted] wanted...

to do a roommate release but [redacted] did not. In order to get out of the lease contract both parties have to agree on this decision. [redacted] may have moved out (unsure) but is still in contract and financially responsible for the apartment home until 8/11/2017. The leasing staff has tried many times to contact [redacted] in regards to approving a roommate release but the approval has not been received for unknown reasons. I will make sure the lease is a non-renewal which will expire on 8/11/2017.The security deposit is $600.00 and will be refunded to both residents based on the apartment condition. We can do a pre-walk through if she would like. Please reach me directly if this is satisfactory. Sincerely,[redacted]Community DirectorThe Vue Apartment Homes

January 26, 2016To whom it may concern;Our community has had many parking issues in the recent past, so to reduce the parking problems, our community is now permit parking only. In late October, we issued a notice to all residents explaining our new parking regulations in detail. I have attached a...

copy of the letter, as well as the form she filled out acknowledging the new parking rules. We also have signs throughout our community stating that our parking lot is permit parking only. I have attached a picture of the sign as well as pictures of [redacted]'s vehicle showing there was no parking pass displayed. [redacted]'s vehicle was towed in December for parking in a handicap spot without any handicap placard or plate displayed. This past week she was towed due to no visible parking pass. Our security company authorized the tow, as they are under instruction to tow any vehicle that is parked illegally or not clearly displaying a parking pass. At this time, we do not have a way to pull residents information based on permit number, which is why we stressed the fact that all vehicles must have a visible parking pass displayed.  Please contact me directly with any further questions.Thank you,
[redacted]
[redacted]
[redacted]