FPI Management

Dear ***,We have received a copy of your complaints and we are sorry to hear that you have been unsatisfied with our serviceCommunication and customer service is very important to usWe never want anyone to leave the office feeling as though they have not been heardWe have researched your issues surrounding the parking and we have credited your account for all of the parking fees that you paid since move inA win-win solution is always our goalOur office hours are Monday–Friday AM–PM, Saturday, AM–PMPlease feel free to stop by at any time to address any issues you have moving forward[redacted] Community DirectorParc Station Apartments

I am rejecting this response because: I need the following items to resolve this complaint: A copy of [redacted] original Rental Agreement, from 2009, with Vista Sonoma Apartments showing the amount of his security deposit Proof that the security deposit refund was mailed within the days after vacating the apartment and returning the keys on June 23, 2016, as required by State of California law Refund of full amount of the deposit as shown on the original rental agreement, if proof of security refund was not mailed within days as required by State of California law Thank you, [redacted]

Regrettably, we are unable to list all standard repair and/or cleaning charges within the lease agreement The lease signed by Mrand Mrs [redacted] does state is that the deposit may be used “to repair damages to the premises, exclusive of ordinary wear and tear, caused by Resident(s) or his/her guest, licensees, visitors or pets, including but not limited to stains in carpet, counter damage, drywall repair, painting, drapes and plumbing system and to remedy future defaults by Resident in any obligation under this Agreement including the obligation to cover the cost to restore, replace or return personal property or appurtenances, exclusive of ordinary wear and tear.”Additionally, Mrand Mrs [redacted] acknowledged the following upon taking possession of their apartment:“Resident(s) has inspected the Premises and acknowledges that the same is in good and habitable order and repair at the time Resident(s) is given occupancy except as noted on the Apartment Condition Checklist Resident(s) agrees not to make any alteration, improvements, installations, repairs or decorations of any kind whether permitted by law or otherwise to the Premises without written consent by Management Resident(s) agrees to leave the premises as clean and in as good condition and repair when vacating as it was received by Resident(s) at the inception of tenancy, it being understood that Resident(s) shall not be responsible for reasonable wear and tear (due solely to passage of time).”Please find the aforementioned provisions in page of the lease agreement, a copy of which is attached for your review and records A copy of the Apartment Condition Checklist, in which Mrand Mrs [redacted] acknowledge that there was no deficiency in the condition of their apartment at the time they took possession, has also been attached.Mrand Mrs [redacted] were made aware at the time they took possession of their unit that they would be responsible for any damages caused to said apartment exceeding wear and tear The cost to repair damages to the walls of Mrand Mrs***’s unit included labor and materials, and the management of Oak Brook would have provided an estimate of those costs had the residents inquired prior to submitting keysThe opportunity to walk the apartment and reinspect for damages noted in the Disposition of Security Deposit was offered to Mr [redacted] (by phone) and Mrs [redacted] (in person) Both parties declined that offer.With regards to the payment of the amount due at move-out, we understand that the Disposition of Security Deposit supplied to Mrand Mrs [redacted] does not specifically outline the need for payment in certified funds The lease agreement does stipulate, however, that payment arrangements for damage charges must be approved by management (see Section 6, Paragraph C of the Community Rules lease addendum) It is the policy of FPI Management, Incto accept certified funds (i.emoney order or cashier’s check) for any bad debt owed Neither cash nor personal check is considered an acceptable method of payment for a bad debt balance Accordingly, we must ask that that payment be immediately submitted in full via certified funds

Dear [redacted] ,Thank you for reaching out regarding your concernsWe are happy to pull back your file from Rent Collect and further review the charges and a payment plan with youSomeone from our office will be reaching out to you shortly to discuss [redacted] Senior Portfolio Manager

To whom it may concern, [redacted] arrived on Friday, May 13, at AM to move into his apartment but unfortunately our certificate of occupancy had not been signed off by the city officialsI informed [redacted] of the current situation when he arrived and that we would need to wait until PM to provide him keys [redacted] said he would speak with his movers about the delayHe returned to our office and said his movers had another delivery nearby and they would complete that delivery before returning at PM [redacted] arrived at 11:AM and we received approval to move him inWhen completing the move in paperwork [redacted] did not have his move in money in certified funds which is requiredWe provided him with a copy of the first document he signed that explains this (welcome packet) and highlighted the areas that explained the move in money needed to be in the form of cashier's check or money order [redacted] found a bank nearby and returned at 12:PM to complete his move in inspectionAfter [redacted] brought his issues to our attention we offered a concession for one day of rent to compensate for his wait to move in ($104) and also additional cleaning ($120)Please see attached document for our email conversation [redacted] Community DirectorMason at Hive

I am rejecting this response because:I reject their response as it was assumed they would not take responsibility as usualI told them that they intentionaly refused to put ANYTHING in writing and they refused every time to put my requests in writing and refused to fix their inferior craftsmanship on their coutnertops and the lack of grout work that needed to be done in order to keep the corners from flacking or crackingIt is obvious that it is inferior craftsmanship as well as a stupid choice for the contractor to ever bend a corner and not grout it; as they are aware ofLastly, it is also obvious that the tenant in no way could be responsible for the counters that cracked in such a manner as ALL of their counters are cracked in the entire apartmentIt is also evident as the countertops in the office are grouted and NOT BENT into shape; as their stupid contractor did on the counters in b205.Lastly, they also refused to address the attempt by [redacted] to both verbally assault me in my unit by screaming at me to erase my camera and that she insists that "I NOT TAKE PICTURES AND SHE DEMANDS THAT I STOP NOW? " I am considering filing a police report about her attempt to manipulate and under verbal threat intimidate me into doing as she DEMANDED me toI need to know that their managers are not going to further assualt my person through verbal or other abuses; as they did on 3/31/2016.Otherwise; I will seek to place a restraining order on [redacted] ManagementI also have not been told by FPI or [redacted] that they understand that it is a violation of the HUD and landlord tenant policies to refuse to provide a receipt to the tenantIf they disagree; they should contact those agencies; as I was literally informed and filed a complaint just now against them; that they ARE REQUIRED TOThey are the ones who can not refuse to provide the detailed receipts as well as to perform a walkthrough in a timely mannerAs you are all aware; they refused that day, and still are lying about everything as usualI also went ahead as the lawyer suggested and sent certified letters to all parties with the forwarding address and demand letter as wellI still have not received any reply as they are required to reply immediately My case still stands and I do not accept their inferior management; and attempts to defraud me of my deposit and additionally are attempting to con me out of even more moneyI also do not accept that they still have not accepted guilt and appologizedA final note: a lawyer I just spoke to stated that FPI and other agencies are under threat of a possilbe class action law suitI have placed my name with these lawyers firms; and I will be willing and able to assist them and provide all documents to them from [redacted] Note: I lived at [redacted] for over six years prior; and they did the exact same thingsThey are the worst teams of managers and agents you could ever imagineI am happy to assist in any such attempt by this lawfirm to file a class action; as my goal years ago was not to just sue in small claims against [redacted] ; but to FORCE THEM; to be the civil business that this country should require them to beOr they ought to pick up and go to ***

To Whom it May Concern, The caregiver of [redacted] has not provided a legal document, power /attorney or otherwiseShe has shown us the medical directive onlyWe mailed the deposit and disposition statement to the deceased resident at his last known address, [redacted] ***, Santa Rosa, CA It was returned to our accounting department because the forwarding information from the post office had not yet been registeredI asked the accounting department to re-send to his last known address and hopefully it would be forwarded this timeThe caregiver calls on almost daily but without the proper documentation I cannot provide anymore assistanceShe has no legal right to the deposit without the presentation of these documents however, we were accommodating her as courtesyIn our latest conversation with her this week, I told that if the check was returned to our corporate office, I would need to wait until they notify meThank you [redacted] Community DirectorVista Sonoma

To whom it may concern, [redacted] moved into [redacted] on April 19, and moved out October 2, After she vacated her townhouse and the keys were returned to the office we completed our final walk throughAt this time, we took multiple pictures and assessed all damagesHer townhouse was left in a condition that required many repairs and deep cleaningMaintenance completed a full paint job due to many dirt stains on all interior walls, stickers left on walls, and walls left damagedAll the carpeting was also replaced due to large red stains, rips, tears, and heavy soiled stain areasIn addition, hours were spent cleaning the townhouse due to the majority of it being left dirty which included all baseboards, appliances, window seals, bathrooms, bedrooms, doors, windows, fixtures, fans, switches, patio area, and moreWe have attempted to reach out to [redacted] to review her disposition of security deposit and go over any questions or concerns she may have about her chargesWe have made these attempts via phone and email with no response backAttached is the disposition to reviewThank you [redacted] Community Director [redacted] and Apartment Homes

Dear Persons: Thank you for forwarding the complaint your agency received regarding FPI Management Coas it relates to the complaint submitted against Waterstone Alta Loma Apartments, a site managed by FPI ManagementPlease be advised that our company prides itself on the proper training of its staff as it relates to all California laws and business practicesAs a matter of fact, our company is proudly honored annually by many agencies for its successes in maintaining properly trained employees and for its beautifully maintained sitesWe take concerns and complaints such as this very seriously and proceed to address them quicklyPlease be advised that our company is now and always has followed California law as it pertains to having a responsible staff member living on site In direct opposition to this person’s allegation, you may rest assured that we have now and always have had an onsite management representative living at the property Please be further advised that in an effort to show our great concern for this individual’s feelings towards the property, we have made several attempts to reach this individual We only know of his complaints as they have been posted on [redacted] and now through your writingsWe have diligently searched our data base and we do not have a “ [redacted] ***” living on siteTherefore we can only assume that this complaint was made by a nonresident or by a resident using an alias We normally would immediately address all concerns directly with a tenant but we have no way of knowing who actually made the complaints However, just knowing that a potential resident may have a legitimate noise complaint has lead our staff to conduct an after-hours investigation If and when we find any significant noise issues after hours, you may rest assured that they will be handled immediatelyWe thank you for bringing this matter to our attention.Proudly, [redacted] ***Community Director

January 26, 2016To whom it may concern;Our community has had many parking issues in the recent past, so to reduce the parking problems, our community is now permit parking onlyIn late October, we issued a notice to all residents explaining our new parking regulations in detailI have attached a copy of the letter, as well as the form she filled out acknowledging the new parking rulesWe also have signs throughout our community stating that our parking lot is permit parking onlyI have attached a picture of the sign as well as pictures of ***'s vehicle showing there was no parking pass displayed***'s vehicle was towed in December for parking in a handicap spot without any handicap placard or plate displayedThis past week she was towed due to no visible parking passOur security company authorized the tow, as they are under instruction to tow any vehicle that is parked illegally or not clearly displaying a parking passAt this time, we do not have a way to pull residents information based on permit number, which is why we stressed the fact that all vehicles must have a visible parking pass displayed Please contact me directly with any further questions.Thank you, [redacted]

To whom it may concern, I have discovered the problem after investigating this situationWe apologize that you did not receive the final document for your move outThe address that you provided on your 30-Day Notice to Vacate was different than the one listed on this Revdex.com concernI have attached all of the notes per your conversations with the staff at Casitas, your final invoices, your 30-Day Notice to Vacate, and your Disposition of Security DepositUnfortunately, there were days (8/1/16-8/10/16) in which you were rent responsible for the apartment before we received the keys that you did not pay forThis total is shown as a $expense on your Disposition of Security DepositPer the attached note from 8/10/you were aware there was rent due and you agreed to pay this amountDue to these facts you are still responsible for $that was not covered by forfeiting the remainder of your security depositPlease email [redacted] @fpimgt.com or call [redacted] to discuss an action plan to pay this debt.You will receive your new disposition of Security Deposit to the address you provided below [redacted] [redacted] Corona , CA 92880Daytime Phone: [redacted] E-mail: [redacted] @ymail.comThank you, [redacted] Community DirectorThe Casitas Apartments

Non-operational vehicles are not allowed on the propertyHowever, if a vehicle has current registration and the car appears clean and does not sit for weeks on end there isn't a lot the property management can do about whether or not it is a "daily driver" vehicleThe site has found the car that this complaint concerns and will tag it if it appears to have not been moved in a long timeUpon previous observation the residents have moved this vehicle regularly per the leaseHowever, the covered parking is unassigned so there is no space that correlates with units regardless of convenienceThis is true property wide and first come first serve

The maintenance technician for the property welcomed a new baby to their family this year and his family grew to six individualsHe lived in a two bedroom and apartment which was too small for his family sizeSince his wife was on maternity leave and his other children were still in school they had a reasonable accommodation to stay in the home for a limited amount of time before they moved into a larger homeAs of this last weekend he and his family have moved to a sister property into a three bedroom home which can accommodate his family size

Company communicated with me, mentioned they will be sending me a check for the $shortly

On October 12th I first spoke with [redacted] at [redacted] request, he told me she was upset about the way her move in was handledI called her and left a message introducing myself as the new Toluca Terrace South Community DirectorShe called me back and stated that she was upset with the move in processI apologized and asked what we could do to resolve the problem and she said she wanted $off her November rentI told her I would call my supervisor and ask if we could accommodate her request and that I would call her backI called her back the same day after talking to [redacted] my Portfolio Manager and informed her [redacted] had approved the $rental credit for November rentI gave [redacted] my personal cellphone number and told her if she had any other concerns to please call meOn Friday, October 23rd, I got a call from [redacted] asking me to program her number into the Syntax machine because she had a guest coming to visit herI told her we would need to put in a work order the following dayI was not in the office and she agreedThe next morning I looked in the rent drop and a work order was in the drop to input her info into the machineI made an appointment with the Syntax Technician to come out to train [redacted] our Maintenance Technician because when I asked [redacted] to do the work order for [redacted] he informed me that he did not know how to program the machineThe technician came out and told me we did not have long distance on our machine and that he could not input out of state phone numbersHe then added that he could change the door code and he did soI then spoke with [redacted] to ask if we could get long distance on our Syntax [redacted] approvedI contacted AT&T to add the service and they told me a representative would call me backI called [redacted] two days later to let her know I had not forgotten about her and what the status of her work order wasI told her I was in the process of having long distance added to the machine and once that was done I would call her backShe agreedI have all of the work orders and the bill from the technician that came out to do the work in the apartmentOn Sunday, October 25th I received a called on my cell phone at approximately at 4:PM from [redacted] She stated she was upset because her roommate told her that the kitchen sink was not drainingI asked if they had put in a work order which she had notI asked if they could go to the office in the morning to place the work order and have maintenance take a look at the kitchen sinkShe agreedThe morning of October 26th ***, [redacted] 's roommate put in a work order for the garbage disposalThat same day I had maintenance go to the apartment to look at the kitchen sinkHe reported back to me that the apartment needed a new garbage disposal which he ordered that dayI called [redacted] and informed her a new garbage disposal had been ordered and upon its arrival it would be installedOn October 27th maintenance installed the new garbage disposal and the work order was completedOn Wednesday, October 27th I received and call from [redacted] in the leasing officeShe told me she was very upset about an ad she saw on Craigslist for an apartment for rent that was $with the refrigerator includedI told her I had one apartment available and that my other two available apartments were rentedThe apartment I had available did come with a refrigerator however, it rented for $She also informed me she was upset because she was told our community had access to Toulca Terrace North's pool but we do notI told her for liability reasons we could not continue to use the pool at Toluca Terrace NorthI again apologized for the change and told her if I could do anything else to help please call meI also told her I was planning a breakfast for the residents to give them updates on some of the concerns that were bought to my attention around the community.On Friday, October 30th I received a message on my cell phone from [redacted] at approximately 1:PMI called her back at 1:PM and she said she was upset because someone had broken into her mail box and had stolen her refunded security deposit check and that they had cashed it with her bankI said I was sorry to hear that and asked if she had called the policeShe said no and questioned what I was going to do about the situationI told her I was in the process of getting bids to replace or alter the mailboxes to make them more difficult to break into, however, I had been told by the post master that they are in the process of changing the master keyHe also said this theft is happening all over North HollywoodI also informed her that I had changed the front door code and that we would make sure it was not given out to anyone who was unauthorizedShe told me that some compensation for her trouble should be givenI said we would not be giving any compensation because the mailboxes were not faulty or damaged so their was no neglect on our partI added that where ever anyone lives theft and crime is a possibility and our company and employees cannot guarantee anyone's safetyShe the demanded we install camerasI then told her about a property I worked at that had cameras and that they did not stop the theft from happeningI said the best thing we can all do is contact the police if any strangers are seen on the propertyI also told her I would make sure to talk to my supervisor about the camera ideaShe told me she was sorry for being so harsh with me but that she was upset because she now did not have her portion of the November rentI made no comment about the rent I told her to contact the police and contact her old property management company as they would more than likely reissue her a check quicklyShe said thank you and we ended our phone callThank you, [redacted] Community Director,Toluca Terrace South

To whom it may concern The complaint from [redacted] regarding moisture intrusion in her apartment is unsubstantiatedThere was a garbage disposal leak reported to [redacted] Management on 9/23/The garbage disposal was repaired by maintenance staff and Broadway Carpet pulled back the carpet and left fans on 9/23/The following Wednesday 9/28/Broadway Carpet returned to put the carpet back together and clean the carpetManagement inspected the apartment on 9/30/and did note that the apartment had not been properly ventilated, after the inspection a notice to enter on 10/3/was provided and the maintenance staff inspected the cabinetry and drywall around the leak to find there was no water damage or visible mildewWoodstone Apartments has responded to all reported maintenance issues in a timely manner and has found no moisture intrusion or mold, therefore there will be no compensation provided to [redacted] *** [redacted] ARM ©, Community DirectorWoodstone Apartments

The company that we are leasing the apartment from has a front office manager that has made it very difficult to be satisfied living in the environment provided by this companyFirst when my husband and I moved in I was pregnant due in November and we signed a lease stating that we only needed to pay for electricity and then once the manager left the complex someone else took over [redacted] and didn't follow through on things that I had emailed and saved, then two months later coachroaches and it was right when my due date and our apartment had to be sprayed as well as three others next door where they did not inform us that the neighbors to the left of us addThen I have had multiple issues with the parking, we pay $a month for a space I sent emails and went down to the office asking for a new spot because the parking spot I was paying for was far away and hard to squeeze my car in a would have to pull both mirrors in two park and hard to get my newborn out she states she called tonlets my husband and I know that there was a new space available I never received a message nor a writtten statement left at my door even though they will leave notices when you don't pay your rent seen when left on other tenants because the lack of privacy the management provides the letter is faced so that others tenants can read what was writtenThen two days ago a new spot was given and I was called by [redacted] after myself and I had an argument about another issue when she wouldn't reply and let me know how much we owed because of the sewage garage water being added onto the lease after we had already signed one I came home with my babeandbsoemine was parked in my spot and there's causing it for me to park in an unsafe areaI try to resolve my issues here but it's impossible it seems like to get any where with this ladyI have tried calling FPI management but I can't get ahold of anyone when my husband has gone down the office she hasn't been thereIs there any way you can help my husband and I work this work?i just would like to someone how talk with the higher management about the parking issue and about the poor management and how we've been deceived and taken advantage ofThank you

I am rejecting this response because:This is NOT the first time that [redacted] was offer the Power of Attorney document I went to office on 06/23/16, Ms [redacted] refused to look at or accept the POA, stating, and I quote, "we do NOT recognize Power of Attorney." She refused to do a walk through with me of the apartment and didn't even want to accept the keys to the apartment, which I left in her office anyway.We would not be where we are today if she had acknowledged the POA when I tried to present it to her on 06/23/16.Once again, I have been receiving all of Mr [redacted] mail that was mailed to his old address since I put in the change of address on 06/11/16, all but the checks that I was told were mailed on 7/13/and then resent on 08/19/ I don't think I should have to wait for mail to be return to their office before they reissue the refund dueI would like to finally settle all of Mr [redacted] affairs and this is the last item I'm waiting for.This is what I'm requesting:I would like a copy of the check that was sent out and the itemized deductions attached to this complaint I would like to review the deductions, since I was refused a walk through after the apartment was cleanedThere should not be certain cleaning charges deducted, (e.gcleaning the oven, as MrMc [redacted] never used the oven in years)A day or so before I went to the manager to request a walk through, I happened to run into the janitor who clean's the apartments and he was kind enough to look over the apartment with me He said, "you have to leave something for me to do."After reviewing refund and accepting the deductions made, I would like FPI Management to issue a refund check to my home address, for the agreed upon amount I understand the check will be made out to [redacted] , and as I've stated before to FPI Management, I don't have a problem with that.Thank you, [redacted]

Good afternoon [redacted] -I wanted to follow up with this situationI apologize on behalf of the staffI understand that you are frustrated with the situation and we would like to refund 100% of the monies that you paid as requestedThe holding fee was not deposited and based on your email you put a stop payment on it so we will go ahead and shred the check unless we hear otherwiseThe application fee was deposited but we will go ahead and process a refund for this amount.I hope you find this solution satisfactory and I wish you the best in your future move to Sacramento.Sincerely- [redacted] Executive Portfolio Manager

?It was never stated that I spoke of cleaning expectations with the resident, ?we said that if residents ask us we tell them not to spend all day cleaning because it has to be professionally cleanedIt also states this in the lease that the resident signed (pages 44-on her lease), which [redacted] the Portfolio Manager informed the resident ofIn all of my correspondence back/forth with the resident it never asked about cleaning expectations, so it was never discussedIn an email on August 18th, the resident asked if the home needed to be empty for the pre move-out inspection which I informed her it was just an inspection looking for major damage and that it did not need to be emptyOur vendors do in fact pull out the fridge and stove for every turn of apartmentsThe vendor charged and was paid $for the cleaningThe painting charges were legitimate, but as a courtesy we gave the resident back the $charges that were a concernWe have staff members that can verify that there were furniture marks and oil stains on the walls