FPI Management

I am rejecting this response because:  At this time I have no choice but to file my papers with the courts and pursue this matter in court. As no response was received on the Demand Letter sent  sent May 11, 2016

To whom it may concern, 
This letter is in regards to the complaint pertaining to a rental apartment in [redacted]
The apartment home was in good condition but there were a few charges that had to be deducted...

from the security deposit. First, the lease agreement expired on January 31, 2016 and I personally sent the resident a renewal letter. The resident had the option to renew at an increased rate or go month to month with a $200 month to month fee. The residents chose to go to month to month starting in February 1, 2016. The resident did not pay the increased amount with the included the month to month fee on February 1, 2016. I informed the resident the charges would be deducted from the security deposit at move out if the balance was not paid in full. Secondly, I had no knowledge of any agreement with the previous manager to paint an accent wall in the apartment. I could not find any documentation in the resident file of said agreement. The paint vendor charges FPI Management $700 to paint an apartment. The resident was only charged $93.00 for the painting of the accent wall. The other charges were for the last month of utilities for water, trash and sewer.  Thank you,[redacted]

The response from the BUSINESS does not address the issue at hand which
is who is responsible for the additional $900 cost that resulted from the
lessee not being allowed entry into the apartment at the time specified by the
lessor. There are 3 options: (1) the lessee is responsible and should pay the
$900, (2) the lessor is responsible for the commitment they made to have the
apartment available for move-in at the time the lessor specified, or (3) the
city of Oakland is responsible for not signing the “certificate of occupancy”
by 9:00am on the date specified by the lessor.
(1)   
We argue that the lessee is not responsible
because they did not break any commitment.
(2)   
We argue that the lessor broke their commitment
and is thus responsible for the ramifications of not keeping that commitment.
(3)   
Perhaps the city of Oakland is responsible, but
we argue that the arrangement between the lessor and the city of Oakland
remains the responsibility of the lessor. At a minimum, the lessor should have
made arrangements to have the “certificate of occupancy” signed at least a day
prior to their stated move-in date and time. As a responsible lessor, this
paperwork along with all other requirements to have the apartment ready for
move-in on the date and time the lessor provided to the lessee should have been
completed several days before the committed move-in date published by the lessor
and conveyed to the lessee.  Further, the
lessor could have notified the lessee that the “certificate of occupancy” had
not been signed at least 2 or 3 days in advance so that the lessee may have
been given the opportunity to make other arrangements with their contracted
mover. The fact that none of these provisions were executed by the lessor
represents gross negligence and places the lessor in the position of
responsibility for the costs associated with stated negligence.

I am rejecting this response because:The car was NOT towed because it was not in a handicaps space. It was towed because the sticker was gone. The apartment complex is just too lazy to print out a paper with the registratered license plates that is registratered. Shame on you. It is a low income housing complex and you know that the parking is a major problem. It is despicable that you think it's except able to steal my car. I'm just great full for the FACT that what goes around comes around.

Hello,This is in response to the complaint received for unit #[redacted] and [redacted]. Lease end date was September 30, 2017,  a 30 day notice to vacate was submitted via email on 10.4.17 for move out date 11.4.17. We responded receipt of email notice to vacate on...

October 5, 2017, we also provided the FPI Notice to Vacate form that outlines the standard wear and tear allowance for resident acknowledgment to be completed and signed. In the email response (attached copy) it was also advised that the final utility bill will be deducted from security deposit. Residents moved out on 11.4.17, and stopped by the office twice to discuss the cleaning charges. [redacted] and [redacted] were the first point of contact to which it was discussed with [redacted] the itemized deductions. On December 4, 2017 the previous residents dropped off their payment for balance due of $60.79, per the Disposition of Security Deposit to the office. On December 5th, [redacted] came by to confirm receipt of payment of balance due, and also to dispute the cleaning charges again. He was provided the cleaning charges and requested information on the wear and tear charges. I told him I would be responding via email with the trail of emails per their notice to vacate, referring this information was previously sent. On 12.5.17 at 4:27pm, I provided an email response to his request with attachments and acknowledge his payment to pay off balance due. Please see attached original disposition, and back up documents. We received the final cleaning charges receipt which was $30 more than charged on disposition. Since we have to process the disposition in a timely manner, the average cleaning charges were originally reflected per their floor plan size. They had a final utility charge of  $230.79, billed directly from [redacted] and reflected on their ledger. These were for final utility service of 9/20-11/4. Per the complaint [redacted] states they provided a payment of $180 not reflected, however the ledger shows $180 was applied on 10.30.17.Our management office has responded in a timely manner for all questions and concerns upon receiving [redacted] and [redacted] Notice to Vacate and up to their disputes of the disposition charges. The charges are true and set based on actual work and cost. We appreciate their immediate response to paying the balance due and have noted their file paid in full. Kind Regards,[redacted]Community Director[redacted]

On May 1st, 2015 notice was received and a forwarding address was provided. On May 31st,2015 keys were left in rent drop box. On June 1st, 2015 a walk through of the unit was conducted by [redacted] and Maintenance. On June 6th, 2015 a Deposition was completed and sent to corporate, charges...

include wear and tear, 3 patch repairs for bleach stain on carpet, 9 red stains, cleaning charge and a replacement of hood filter. A revised statement was sent out on July 16th, 2015.A check was issued out on August 27th, 2015.      On July 15th, 2015 I [redacted] Received a call from previous resident stating that she had not received her deposition of her security deposit, I [redacted] explained that her deposition was sent out on June 15, to the address that was on file since previous resident did not provide a forwarding address. on June 29th I [redacted] receives a letter with her current address, at that time I [redacted] Mailed out a copy of her deposition on July 1st, 2015  to [redacted]. On July 13th, 2015 I had called [redacted] to see if she had received a copy of her deposition and and if she had any question to give me a call back 1st call at 4:18pm left message, 2nd call at4:38pm. On July 21st, 2015  [redacted] called at 1:04pm to disagree with the charge of red stains and patch work of bleach stains. On July 22nd, 2015  at 1:3pm I received  message. On July 23rd, 2015 at 9:06am I returned [redacted] call but no answer. On 07/28/2015 [redacted] called at4:30pm to disagree with charges of red stains.[redacted]Lindsay Family Apartments

To Whom it May Concern, The caregiver of [redacted] has not provided a legal document, power /attorney or otherwise. She has shown us the medical directive only. We mailed the deposit and disposition statement to the deceased resident at his last known address, [redacted],...

Santa Rosa, CA 95405. It was returned to our accounting department because the forwarding information from the post office had not yet been registered. I asked the accounting department to re-send to his last known address and hopefully it would be forwarded this time. The caregiver calls on almost daily but without the proper documentation I cannot provide anymore assistance. She has no legal right to the deposit without the presentation of these documents however, we were accommodating her as courtesy. In our latest conversation with her this week, I told that if the check was returned to our corporate office, I would need to wait until they notify me. Thank you[redacted]Community DirectorVista Sonoma

Ms. [redacted] moved into our senior community in November, 2014.  At the time of qualifying for the apartment,Ms. [redacted] qualified with conditions, meaning that she required an additional deposit to qualify for the apartment and be approved.  Ms. [redacted] met these conditions and took...

occupancy.  Shortly after her move in, Ms. [redacted] inquired about a possible transfer within the community to an affordable unit and to add her daughter to the household.  Ms. [redacted] was placed on our wait list for an affordable unit.On March 27th, 2015, Ms. [redacted] applied for the available affordable unit with her daughter.  The paperwork was initiated and it was determined that between herself and her daughter, they overqualified for the affordable unit.  As such, Ms. [redacted] indicated that her daughter was only her live in caretaker vs. household member, which alleviated the over income issue, as we do not consider live in caretaker’s income in the qualifying process.  This change in the application process initiated new paperwork and verifications for application approval, which lengthened the process.  Additionally, Ms. [redacted]’s application came back again with “approved w/conditions” rating, which required an additional deposit for approval.  The file documentation indicated that Ms. [redacted] was informed of this condition and accepted paying the increased deposit.  Ms. [redacted] disputes this and was upset with the condition, as she indicated that she did not have funds to meet the deposit requirement.  Due to this requirement, staff referred her to [redacted] for assistance.  Ms. [redacted] was able to secure funding through this source.  As we were waiting for final file approval through [redacted] (3rd party auditor for Tax Credit affordable program), Ms. [redacted] was extremely agitated that the process was taking so long.  She was extremely upset with [redacted], indicating that she was not treated in the manner in which she felt was professional.  As the regional manager, I had spoken to Ms. [redacted] in mid-April to discuss the deposit requirement and had documented her complaints.  In an effort to investigate her allegations of poor treatment by our staff, I inquired with each staff member at [redacted].  Each staff member indicated that they have assisted Ms. [redacted] and her daughter in a professional manner.  Additionally, [redacted] indicated that she was verbally attacked on several occasions by Ms. [redacted] and her daughter and tried to focus on processing the file and assisting them with securing funds, so the transfer would be possible.  The staff has supported Ynez’s account of the interactions with Ms. [redacted] and her daughter.  As we strive to provide good customer service for all our residents and applicants, this situation gave me the opportunity to work with all staff members on determining where the break down occurred.  As a training opportunity, we can evaluate negative interactions with our customers and find ways to improve, so these problems don’t arise in the future.  To date, I have had 3 conversations with Ms. [redacted] regarding her residency at [redacted].  My goal is to ensure that she will be able to live comfortably at our community and not feel animosity towards our on site manager, [redacted].  Ms. [redacted] repeatedly communicated to me that she felt she could be happy at Dublin Ranch Senior and that she did not have a problem with any other staff members.  I arranged for her to conduct her move in appointment with our Asst. Manager and this occurred on April 30th, 2015.  I followed up with Ms. [redacted] on 4/30 and 5/1.  In speaking with Ms. [redacted] on 5/1/15, she indicated that the appointment went well and she was pleased with her new apartment.  She further indicated that she did not like [redacted], but this would not impact her residency.

Dear [redacted],Thank you for reaching out regarding your concerns. We are happy to pull back your file from Rent Collect and further review the charges and a payment plan with you. Someone from our office will be reaching out to you shortly to discuss. [redacted] Senior Portfolio Manager

Hello Mr. [redacted], Thank you for taking the time to reach out to FPI Management in regards to the lease termination of [redacted], Ca 94565. Please allow me to apologize that your expectations were not met upon your move out in October 2016 and I am sorry...

there has been some confusion regarding your lease termination fee.  Section 31. Military Personnel Clause of the lease agreement states that Residents may terminate the lease agreement if Residents enlist or are drafted or commissioned in the U.S. Armed Forces. Residents may also terminate the Agreement if:1. Residents are member of the U.S. Armed Forces or reserves on active duty or members of the National Guard called to active duty for more than 30 days in response to a national emergency declared by the President2. Residents receive orders for permanent change-of-station, receive orders to deploy, or are relieved or released from active duty.Unfortunately, this clause does not protect parents or in laws of said Military member, therefore, you were charged the $2530 lease termination fee as stated in the Lease Buyout Addendum in addition to submitting a written 30-day notice, which we received on September 9, 2016. We do however, thank your daughter in law for her service. Thank you!Kindly,[redacted]Community DirectorKirker Creek Apartments

Hello, Attached is the revised disposition and confirmation a brand new check has been sent to you yesterday. We cancelled the previous checks that were sent as these must have never made it. Thank you for your patience. [redacted]Community DirectorThe Bluffs Apartments

To whom it may Concern,I am the Portfolio Manager that recently acquired supervision of [redacted] Senior Apartments located at 31990 [redacted] Road Castaic, California 91384. I apologize if there were any communications that were missed during the transition of supervision.After...

review of the Lease Agreement, Community Policies, Parking and Towing Procedures, and speaking with the former Portfolio Manager and the Community Director my findings are as follows;1. Upon Annual Recertification each year, residents should be signing a new Lease Agreement. For this purpose, some residents may have a different Lease Agreement at any given time. However, the parking policies seem to be consistent regardless of what Lease Agreement a resident has.  Parking Spaces are unassigned and require a sticker permit to park in the resident parking areas. 2. All guests are to park in Guest parking or on the street in front of the property. 3. The property has a total of 10 Handicapped Spaces and 24 Guest Parking Spaces, and street parking is also plentiful in front of the property. 4. There have been times that an accommodation for reserved parking must be made. The site has acted in compliance with Local, State and Federal Law when doing so.5. It is my opinion, that there are no violations of policy, Local, State or Federal Law that is being breached at this time.Sincerely,[redacted] Regional Portfolio Manager

September 4th, 2016[redacted]Dear [redacted],In response to your letter, it is our utmost goal that every prospective resident has a comfortable and enjoyable experience at an FPI Management community. We want to ensure you that as a company we have put...

regulations and policies in place to ensure that each prospective resident is treated with the same respect deserved.In accordance with F[redacted] laws and guidelines, FPI Management offers housing without regard to the race, creed, color, religious affiliation, sex, sexual orientation, familial status, sensory deprivation or physical disability of any individual. It is our policy that every person who walks through our doors will be treated equal and with respect.We operate this community within the Guidelines of the [redacted] Laws and other applicable Federal, State, and Local Laws. We base qualifications on income level, resident history and credit standings, without regard to race, color, religion, sex, handicap, familial status or national origin. We treat all residents and prospective residents with equal fairness. We will show all prospective resident any available unit in accordance with these guidelines. All common areas are equally available to all residents and their guests. All advertising is a representation of the community and its amenities and is conducted in accordance with these statutes.Please understand that the screening criteria that has been established FPI Management and the [redacted], is set equally and fairly. The sites do not have the ability nor the authority to deviate from the set standards. We screen all applicants in accordance with the guidelines set forth. Our policy is to ensure that each person has the same opportunity for residency as the next.  I have reviewed your applicant submitted on 8/19/2015. My findings are denial was generated though our screening service and you were notified as such. The net income ratio is one of the deniable factors, however it is not the only one.  There were three areas which you did not meet the set requirements. The adverse action letter was emailed to you from the property on 8/21/2015.  Further instructions are listed on this letter in cases of dispute. I encourage you to use that letter as guideline for any further concerns you may have in regards to your application.I hope this has cleared up any questions you may have.  Please contact me with any further concerns you may have. I assure you that you will be taken care of in the same manner that is allotted to all FPI Management prospects and residents.  Sincerely,
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]  [redacted]
[redacted] [redacted]
[redacted]

To whom it may concern,  below to give you his account of what  took place between him and [redacted].  I'm not certain when the unit was vacated exactly. I could not verify this because the keys were left in the unit without word. I had a phone conversation with Ms. [redacted]...

just after I served a 24-hour notice to enter the unit for belief of abandonment. She then called me a couple of days after this stating she had left the keys inside the unit but unfortunately we could not open the door due to the fact that locks had been changed upon move in. She came back a few days after to open the door and leave it unlocked for me and I was able to get possession of the unit on 04/18/2016.I also received a call around this same time period (04/08/2016) where she reiterated what was said in her letter about her conversation with former Community Director, [redacted]. I informed Ms. [redacted] of the policy in reference to not giving 30-day notice and she believed this should not apply to her because of a private conversation she had with former Community Director. I asked her to reference the lease that was signed and agreed upon because I was not part of the private agreement and can only reference the legal document. There was also no mention in the lease regarding dog deposit.Please see attached documentation for the communication current CD  had with [redacted].[redacted]Community DirectorMaywood Villas

To whom it may concern, Here is a break down their ledger. The Accounts Receivable Department and myself went through each charge and there is nothing that I can find that indicates they are owed money by Eaton Village. If anything, they should have been charged 2 other late fees due to...

late partial payments in September and October which was never charged. They have a balance carried over from December 2015 of $192.66. Roommate [redacted] paid partial rent after the due date on 11/11/15 and 12/10/15. With January Rent and Utility charges, their total balance is $1,626.88. I suggest that if paying rent automatically through bank, to have them withdrawal and send money sooner so it is received no later than the 3rd of each month according to the signed lease on 6/17/15. Otherwise, Eaton Village accepts on-line payments via check or credit card, or drop a check at the office or via drop box. Charged rent for 29 days = $ 1291.00 (Should be $1334 - however we are keeping charge as-is)Paid $1,564 on 7/11/15 (check #[redacted] for $752, check #[redacted] for $406, and check #[redacted] for $406)Has a credit of $273Charged August Rent of $1,380 plus utilities = $1,413.74, less credit of $273 = Total balance of $1140.74Paid $992.50 on 8/11/15 (check # [redacted] for $546.25 and check #[redacted] for $446.25)Balance left over of $148.24 as of 8/15.Charged Pet Deposit and Pet rent from move in and pet rent for August = $298 Total.Now has a balance of $446.24Paid $446.24 on 8/31/15 with check # [redacted]Zero Balance on account as of 8/31/15.Charged September 2015 Utilities of $56.88 and September Rent of $1380 = $1436.88 total owed for September Paid $553.96 on 9/2/15 check #[redacted]Paid 446.25 check #[redacted] on 9/4/15 (1 day late)Paid $453.96 check #[redacted] on 9/9/15 (6 days late)Paid $18.96 on 9/15/15 check #[redacted]. (12 days late)No late fee was charged. Now has a credit of $36.25 carried over into October 2015 rent.Charged October utilities of $56.41, charged October Rent of $1380 = $1436.41, less credit of $36.25 =$1,400.16 total owed for October Paid $435 on 10/2/15 check #[redacted]Paid $553.80 10/5/15 check #181 (2 days late)Paid $453.80 on 10/6/15 check #[redacted] (3 days late)No late fee was charged.Now has a credit of $42.44 carried over into November 2015 rent.Charged November Utilities of $55.55, Charged November Rent of $1380, less $42.44 credit = $1,393.11 total owed for November .Paid $553.52 on 11/2/15 check #[redacted]Paid $435 on 11/2/15 check #[redacted]Now has balance of $404.59Charged late fee for November Rent portion late of $115Now has a balance of $519.59Paid $453.52 on 11/11/15 check # 0039653183 via [redacted]Now has a balance of $66.07Charged December Utilities of $54.88 and December Rent of $1380 = $1,434.88 plus $66.07 balance = $1500.95 total owed for December.Paid $435 on 12/3/15 check #[redacted]Paid $535 on 12/3/15 check #[redacted]Now has balance of $530.95Charged late fee for December Rent portion late of $115New Balance with late fee is $645.95 as of 12/4/15.Paid $453.29 on 12/10/15 check #[redacted] via [redacted]New Balance is $192.66 as of 12/15.Charged January 2016 Utilities of $54.22 and January 2016 Rent of $1380 = $1,434.22. plus prior balance of $192.66 = $1,626.88 total owed for January.Thank you, [redacted]Portfolio Manager FPI Management

I am rejecting this response because:I do not understand what the meaning is that $90 has been postedas credit to my account.  Please make it clear to me when and how I canget the money. I hope it is processed ASAP.  Maybe cash is a good choice.Also I would like add new complain about not informing and clearing important information to the residencesuch as address information(1) I open this claim hope that Slate Creek can review the case and find what can be improved in the procedureof the application and how to make sure to hand over and take over successfullywhen someone quit the job.  Also have the courage to admit the fact andtake the responsibility. (2) I am sorry to hear that [redacted] reply like this. The employee, [redacted] called me on Sep 4afternoon and told me that my application had been approved and she said that Ican moved on time on Sep 5. She also said she would send me an email to remindme what I need to provide when I check in. I confirmed with her on the phonecall and she never mentioned any pending application at that time. Even Englishis my second language I also can understand clearly. So it was a big surprisewhen I read Kiki's email that mentions the criminal background investigation.I called the call center of On-site([redacted]breaker [redacted].A lady named [redacted] (I might cannot spell thename exactly) said that my criminal background investigation was ready thatmorning.  [redacted] called the leasing office of Slate Creek at about 10:30to let them know my criminal background was done. Also [redacted] confirmed that the credit check for my criminalbackground was apply to run on Sep 3.  Just three days before the date beforeI planned to move in.  However I apply three weeks ago.  Iemail this information to [redacted] Sep 6. [redacted] shouldhave time to find out why it takes so long time to begin running theinvestigation.(4) 3 days ago, [redacted] emailedand called me to ask me to sign concession agreement. I declare I willnot sign any concession agreement.(5) I would also like to claim that Slate Creek has a very badcustomer service about not informing and clearing important information to theresidence such as address information. That made me used a wrong address toorder items on-line and ship to the wrong person and waste many time to correctwith City of Roseville Utilities, [redacted], school registration and TV & internetprovider. Things happen as following.In the beginning I visited to the leasing office, the addresslisted on all the business cars from the employees is [redacted].  The address listed in the floor plan and pricelist is also [redacted]. After I decided to rent the Apt#[redacted]. I thought my new address should be [redacted] No one told me what exact address is. When I sign my contractvia my Iphone5 under the instruction of the Slate Creek employee, the contractis too samll to read via the phone screen and no one mention the importantinformation.  On Sep 13, I called a taxi. The driver told me he was right at mybuilding and knocked the door of #[redacted] but no one answered. It’s so strange and Ifinally find out there are TWO different apartments numbered with [redacted] in theSAME community!I ordered some items on-line and the items were delivered on Sep10. To the wrong person!I came to the leasing office yesterday on Sep 13, and was toldthat I must knock the door by myself to communicate. With my request, they calledthe residence of the other [redacted] and leave a message.I was so frustrated, spend so much time to correct the address andmight lost my items.I hope the leasing office can handle this actively and findmy items back. Otherwise I will ask for compensation.

The refund has been completed and a check in the amount of $115 has been issued to the resident. Thank you.[redacted]Community Director  The Luxe Apartment Homes

I am rejecting this response because:As usual, the community director is providing inaccurate information. NO ONE discussed the cleaning expectations with me. I only had a pre move out inspection with maintenance, but he was only there to inspect for damage. Also, the "painting" was for nonexistent "furniture marks." I was certainly not told that I would be expected to pull out the refrigerator and stove. I seriously doubt that this was done after previous tenants in that unit. I realize that this is what the vendor allegedly charged you, but if they were directed to do a heavy cleaning or just have no oversight, then I should not have to incur the inflated charges.Finally, if my original notice went to the spam box, then why did you reply to it the same day to tell me that you would enter it into your system on 8/1?

Regrettably, we are unable to list all standard repair and/or cleaning charges within the lease agreement.  The lease signed by Mr. and Mrs. [redacted] does state is that the deposit may be used “to repair damages to the premises, exclusive of ordinary wear and tear, caused by Resident(s) or his/her guest, licensees, visitors or pets, including but not limited to stains in carpet, counter damage, drywall repair, painting, drapes and plumbing system… and to remedy future defaults by Resident in any obligation under this Agreement including the obligation to cover the cost to restore, replace or return personal property or appurtenances, exclusive of ordinary wear and tear.”Additionally, Mr. and Mrs. [redacted] acknowledged the following upon taking possession of their apartment:“Resident(s) has inspected the Premises and acknowledges that the same is in good and habitable order and repair at the time Resident(s) is given occupancy except as noted on the Apartment Condition Checklist.  Resident(s) agrees not to make any alteration, improvements, installations, repairs or decorations of any kind whether permitted by law or otherwise to the Premises without written consent by Management… Resident(s) agrees to leave the premises as clean and in as good condition and repair when vacating as it was received by Resident(s) at the inception of tenancy, it being understood that Resident(s) shall not be responsible for reasonable wear and tear (due solely to passage of time).”Please find the aforementioned provisions in page 2 of the lease agreement, a copy of which is attached for your review and records.  A copy of the Apartment Condition Checklist, in which Mr. and Mrs. [redacted] acknowledge that there was no deficiency in the condition of their apartment at the time they took possession, has also been attached.Mr. and Mrs. [redacted] were made aware at the time they took possession of their unit that they would be responsible for any damages caused to said apartment exceeding normal wear and tear.  The cost to repair damages to the walls of Mr. and Mrs. [redacted]’s unit included labor and materials, and the management of Oak Brook would have provided an estimate of those costs had the residents inquired prior to submitting keys. The opportunity to walk the apartment and reinspect for damages noted in the Disposition of Security Deposit was offered to Mr. [redacted] (by phone) and Mrs. [redacted] (in person).  Both parties declined that offer.With regards to the payment of the amount due at move-out, we understand that the Disposition of Security Deposit supplied to Mr. and Mrs. [redacted] does not specifically outline the need for payment in certified funds.  The lease agreement does stipulate, however, that payment arrangements for damage charges must be approved by management (see Section 6, Paragraph C of the Community Rules lease addendum).  It is the policy of FPI Management, Inc. to accept certified funds (i.e. money order or cashier’s check) for any bad debt owed.  Neither cash nor personal check is considered an acceptable method of payment for a bad debt balance.  Accordingly, we must ask that that payment be immediately submitted in full via certified funds.

To whom it may concern.  The complaint from [redacted] regarding moisture intrusion in her apartment is unsubstantiated. There was a garbage disposal leak reported to [redacted] Management on 9/23/2016. The garbage disposal was repaired by maintenance staff and Broadway Carpet pulled back...

the carpet and left fans on 9/23/2016. The following Wednesday 9/28/2016 Broadway Carpet returned to put the carpet back together and clean the carpet. Management inspected the apartment on 9/30/2016 and did note that the apartment had not been properly ventilated, after the inspection a notice to enter on 10/3/2016 was provided and the maintenance staff inspected the cabinetry and drywall around the leak to find there was no water damage or visible mildew. Woodstone Apartments has responded to all reported maintenance issues in a timely manner and has found no moisture intrusion or mold, therefore there will be no compensation provided to [redacted] ARM ©, Community DirectorWoodstone Apartments