FPI Management

Please see the response for each numbered concern you listed:1.In your meeting with [redacted] you mentioned being instructed to place a notice in writing stating your intentions in vacating residenceThe notice should have been a thirty day notice to vacateNo response was ever received from you noting that the manager had acknowledged or received this noticeCalifornia's policy is to have tenants provide a thirty day notice to vacateThere is unfortunately no way to confirm your attempts to email [redacted] whether there was a notice accepted or confirmedI did the exit interview and termination and your situation was never mentionedIf you do not give thirty days notice due to your emergency you would have been instructed to leave the keys in the mail box or office to terminate your residencyAlso you made no mention of completing a walk through inspection and this is also a standard process as no security deposit is 100% guaranteed without final unit inspection The locksmith could have entered the unit but did not do so as there was no notice and entering without permission is not acceptableThis is why there was a 24-hour notice posted to enter the homeI believe the current Community Director was asking to obtain the keys and limit expensesThe keys did not work due to locks being changed by tenantWe would need an actual receipt or actual deposit form our company uses to verity thisThe attached document is not something we are familiar with as we utilize actual deposit forms that you were given when lease was signedThe lease also does not show a pet depositThe physical move out date is the date you stated you were out byThis is considered a skip as no keys were turned in and no thirty day notice was providedThe date of 04/18/is the date we took possession of unit when you came back and unlocked unitOtherwise we would have had to wait an additional days to allow the abandonment procedure to take placeYour vacancy was never established 03/07/because you never turned in keys to anyone or gave proper notification

Hello Mr***, I am sorry to hear that you were not satisfied with your move out dispositionI am not sure which Bluffs representative you spoke to, but I did not receive a message from you and I apologize that I was not able to speak with youThe Bluffs does want to satisfy all of our current and prior residentsI will be revising your disposition to satisfy the cleaning and paint charges with a new disposition that will be sent to the address that we have on fileThis revision will also consist of a check for your reimbursementOnce again, I am sorry for the inconvenience this has caused you [redacted] Community DirectorThe Bluffs Apartments

To whom it may Concern,I am the Portfolio Manager that recently acquired supervision of [redacted] Senior Apartments located at [redacted] Road Castaic, California I apologize if there were any communications that were missed during the transition of supervision.After review of the Lease Agreement, Community Policies, Parking and Towing Procedures, and speaking with the former Portfolio Manager and the Community Director my findings are as follows;Upon Annual Recertification each year, residents should be signing a new Lease AgreementFor this purpose, some residents may have a different Lease Agreement at any given timeHowever, the parking policies seem to be consistent regardless of what Lease Agreement a resident has Parking Spaces are unassigned and require a sticker permit to park in the resident parking areasAll guests are to park in Guest parking or on the street in front of the propertyThe property has a total of Handicapped Spaces and Guest Parking Spaces, and street parking is also plentiful in front of the propertyThere have been times that an accommodation for reserved parking must be madeThe site has acted in compliance with Local, State and Federal Law when doing soIt is my opinion, that there are no violations of policy, Local, State or Federal Law that is being breached at this time.Sincerely, [redacted] Regional Portfolio Manager

Dear [redacted] ***,We greatly apologize for this inconvenience to youWe understand that you are in good standing with us here at [redacted] Your file was submitted to Rent Collect Global in error and we have taken the proper steps to ensure that this matter has been fully resolvedWe have contacted Rent Collect Global to stop all collection efforts as well as confirming that this collection error was never submitted to any credit reporting agencyThis collection has not and will not ever hit your credit reportI have attached a letter verification from Rent Collect Global stating that your file was received in error and all collection efforts have been stopped and this will not effect your credit or reflect on any of your credit reportsAgain, we strongly apologize for the inconvenience this has caused you and we have taken the steps to ensure this does not happen in the future

To Whom It May Concern,I would like to address the four problems that [redacted] has brought to my attentionThe first concern is in regards to the sink and garbage disposal in her apartment homeI checked in our computer system and found three work orders dated 10/16/15, 1/5/16, and 3/29/The first two work orders were completed in a timely manner and the final work order dated 3/had a note that stated nothing was found to be wrong with the garbage disposal by our maintenance staff There is no other documentation stating any issues with the garbage disposal past that point.The second concern was regarding billingThe resident signed her renewal on 3/9/I also double checked her ledger and there was no month-to-month fee charged at all this year.The third issue was about a violation of the community's rule in the pool area limiting guests to two individualsThe resident states there were five guests present when in fact nine guests were reportedIn following our community guidelines, I could have asked the resident and her guests to leave after the two person limit was exceededInstead, I decided since there were children and I wanted to make special accommodations to not ruin anyones' funI monitored to ensure that other pool patrons were not disturbedAfter about an hour the volume from the group grew louder and the pool became overran with the extra guests I decided it was time to check out the situationI asked to speak to the resident and kindly reminded her of the two person limitIt was certainly not my intention to make her feel uncomfortable and I did not laugh at her or the guests as they were leaving The fourth problem was about the petThe resident was contacted because we had notice of an unauthorized pet staying in her apartmentShe was given a pet violation on 5/19/in result of thisAt that point, she paid her pet fee and pet depositA long-term employee and his wife told me last week that he saw the resident several times not picking up after her petI also had two residents tell me that she was not picking up after her petWith three accounts of left pet waste being reported to me this incurred a charge to the resident's account Her account was charged $for not picking up pet waste along with a notice on her door that was based 100% on the three reportsThe lease states that $monthly pet fee will be chargedIt was an office error that $was not charged May-August and we apologize for this inconvenienceThank you, [redacted] Community Director [redacted] ***

Hello, These have been my actions so far (12/7):I spoke to my Accounts Receivable Department regarding move out chargesWe reviewed the disposition in detail to make sure charges were completed correctlyI then spoke to Community Director regarding the move out chargesThe Community Director states that we did not receive payment of $It was also confirmed that the unit was NOT renovated after the resident moved outThis means that all charges were done correctlyThe Community Director is now looking for actual invoices for unit 26-BI personally left a message with past resident - [redacted] Once I get a hold of past resident, I will discuss the following:Proof of payment for the $459The forwarding address they wrote on their statement is different than the one submitted by the Revdex.comWe have proof in writing that the address they gave us is differentWe will update their forwarding address.Review all move out charges in detailGoal is to help them understand move out charges and answer any questions.Make any adjustments, if necessaryI hope that after speaking with the past resident, we can reach an understanding of the move out chargesAccounts Receivable is ready to write a check if there are any changesI'm sure a call will help clarify any misunderstandings.Thank you, [redacted] *** Portfolio Manager

Hi ***,I understand that you have spoken with the Senior Portfolio Manager, [redacted] , and that you are attempting a resolution with her no later than today, Thursday, January 7thPlease let us know if you do not reach an acceptable agreement with her.Thank you so much [redacted]

I am rejecting this response because:I already restored the apartment to its condition when I took possesionI've included my response for each charge below.1) $painting charge: Based on the pictures shown to me by [redacted] , this (not just a pro-rated amount) qualifies as wear and tear under NRS 118A[NRS 118A“wear” defined“wear” means that deterioration which occurs without negligence, carelessness or abuse of the premises, equipment or chattels by the tenant, a member of the tenant’s household or other person on the premises with the tenant’s consent]There should not be a charge for the minimal wear on the paint, especially considering I never even moved any furniture into the apartment other than a lawn chair and air mattressNRS 118Asubsection states that the tenant is not responsible for wear and tearIf this was not considered "wear and tear," it would have been listed in the "damage/misc charges" section of the Disposition of Security Deposit bill but it is listed as wear and tear.2) $carpet cleaning: Nowhere in my lease or otherwise does it note that the tenant is responsible for carpet cleaning upon moving out (provided the carpet is already clean)I never even wore my shoes in the apartment and the carpet was spotlessSince the carpets were clean and there is no mention of any carpet cleaning requirement in the lease, I should not be charged a carpet cleaning feeThe manager at [redacted] was not able to provide any pictures or evidence that the carpet needed to be cleaned.3) $apartment cleaning: The entire apartment was spotlessThe manager at [redacted] was only able to show me pictures of the microwave and kitchen sinkI noted stains on the microwave on my mopapers, so this should not be counted against meThe kitchen sink shows some minor substance in itThe papers I received (attached to this response) after giving my notice-to-vacate note that the fee for cleaning the kitchen sink is $There is no mention, in the lease or otherwise, of any additional cleaning fee associated with each individual cleaning feeThe move-out papers only note the fee to clean each individual itemSince the sink was the only item noted to be dirty, I accept a $charge for this$is an unreasonable charge to turn the faucet on to flush dust down the drain.4) $current rent: I paid my final month's days of rent in fullThis was billed at $(attached to this response)There should be no additional rent due [redacted] said she would have this amount removed.I have attached documentation showing the cleaning charges from Sentinel Corp, the current property management company at the time I gave my notice to vacate.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as you all removed the collections from my credit report I am want to be able to make payments to youCan you let me know how I am can proceed from here? It will take me a couple of months to get payoff [redacted] ###-###-####

Please see attached1st pages are collection notices3rd page is email from [redacted] emailing a copy of the zero balance statementLast page is the statement date 3/28/2015.Thank you!

Thank you for bringing your concerns to our attention. A [redacted] we strive to provide every resident with the best possible living experience and apologize that has not been your experience with us. At this time we received correspondence from the prior resident into our office on... February 9th, 2018 with a requested response date of February 16th. We responded via [redacted] to the resident on February 14th. On February 22, 2018 the documents sent to the prior resident were returned to our office. On February 27th, 2018 the documents were resent to the resident via [redacted] and on 3/1 a refund check was issued for $700 and sent via [redacted] to the prior resident. At this time we consider this to be a closed matter. I welcome the opportunity to meet and discuss any additional questions or concerns the prior resident may have and they are welcome to contact me in the leasing office at [redacted] . Again, thank you for reaching out with your concerns. Sincerely, [redacted] ***Community Director [redacted] ***

Thank you for forwarding the complaint your agency received regarding FPI Management as it relates to the complaint submitted against Waterstone Alta Loma ApartmentsPlease be advised that our company does follow all California laws and business practicesThis is our second Revdex.com complaint with regards to onsite management by an individual that is not in our database as a prospective tenant or current tenantThere has not been anyone denied or turned away due to having to many occupantsPlease be advised that management has followed the same practices for our employee as we would a resident at our community with regards to reasonable accommodations for a specified amount of timeThe maintenance supervisor will be moving off site as of July and there will be another employee living on siteThank you [redacted] ***Community DirectorWaterstone Alta Loma

To whom it may concern, [redacted] spoke with Ms [redacted] on March 20th after reviewing the email chain correspondence between her and the communityAfter this review, [redacted] agreed to refund the $holding deposit and the refund has been processed then mailed out this weekWe apologize for the inconvenienceThank you [redacted] Community Director|South Hill by Vintage

Please complete your complaint by stating the community name that you applied to

I am rejecting this response because:I do not understand what the meaning is that $has been postedas credit to my account Please make it clear to me when and how I canget the moneyI hope it is processed ASAP Maybe cash is a good choice.Also I would like add new complain about not informing and clearing important information to the residencesuch as address information(1) I open this claim hope that Slate Creek can review the case and find what can be improved in the procedureof the application and how to make sure to hand over and take over successfullywhen someone quit the job Also have the courage to admit the fact andtake the responsibility(2) I am sorry to hear that [redacted] reply like thisThe employee, [redacted] called me on Sep 4afternoon and told me that my application had been approved and she said that Ican moved on time on Sep She also said she would send me an email to remindme what I need to provide when I check inI confirmed with her on the phonecall and she never mentioned any pending application at that timeEven Englishis my second language I also can understand clearlySo it was a big surprisewhen I read Kiki's email that mentions the criminal background investigation.I called the call center of On-site( [redacted] breaker [redacted] .A lady named [redacted] (I might cannot spell thename exactly) said that my criminal background investigation was ready thatmorning [redacted] called the leasing office of Slate Creek at about 10:30to let them know my criminal background was doneAlso [redacted] confirmed that the credit check for my criminalbackground was apply to run on Sep Just three days before the date beforeI planned to move in However I apply three weeks ago Iemail this information to [redacted] Sep [redacted] shouldhave time to find out why it takes so long time to begin running theinvestigation.(4) days ago, [redacted] emailedand called me to ask me to sign concession agreementI declare I willnot sign any concession agreement.(5) I would also like to claim that Slate Creek has a very badcustomer service about not informing and clearing important information to theresidence such as address informationThat made me used a wrong address toorder items on-line and ship to the wrong person and waste many time to correctwith City of Roseville Utilities, ***, school registration and TV & internetproviderThings happen as following.In the beginning I visited to the leasing office, the addresslisted on all the business cars from the employees is [redacted] *** The address listed in the floor plan and pricelist is also [redacted] ***After I decided to rent the Apt#***I thought my new address should be [redacted] No one told me what exact address isWhen I sign my contractvia my Iphoneunder the instruction of the Slate Creek employee, the contractis too samll to read via the phone screen and no one mention the importantinformation On Sep 13, I called a taxiThe driver told me he was right at mybuilding and knocked the door of # [redacted] but no one answeredIt’s so strange and Ifinally find out there are TWO different apartments numbered with [redacted] in theSAME community!I ordered some items on-line and the items were delivered on SepTo the wrong person!I came to the leasing office yesterday on Sep 13, and was toldthat I must knock the door by myself to communicateWith my request, they calledthe residence of the other [redacted] and leave a message.I was so frustrated, spend so much time to correct the address andmight lost my items.I hope the leasing office can handle this actively and findmy items backOtherwise I will ask for compensation

Hello, The keys to the apartment were returned on August 10, and you were aware of the extra rent due (August 1-August 10) per your letter within the documents providedIf you refer to the Disposition of Security Deposit there was an included wear and tear allowanceThis Disposition was not received because the address you provided on your 30-Day Notice to Vacate was different from the one provided at this timeYour new disposition was sent yesterday with a total of $that you are still responsible forThank you

September 4th, [redacted] ***Dear [redacted] ,In response to your letter, it is our utmost goal that every prospective resident has a comfortable and enjoyable experience at an FPI Management communityWe want to ensure you that as a company we have put regulations and policies in place to ensure that each prospective resident is treated with the same respect deserved.In accordance with F [redacted] laws and guidelines, FPI Management offers housing without regard to the race, creed, color, religious affiliation, sex, sexual orientation, familial status, sensory deprivation or physical disability of any individualIt is our policy that every person who walks through our doors will be treated equal and with respect.We operate this community within the Guidelines of the [redacted] Laws and other applicable Federal, State, and Local LawsWe base qualifications on income level, resident history and credit standings, without regard to race, color, religion, sex, handicap, familial status or national originWe treat all residents and prospective residents with equal fairnessWe will show all prospective resident any available unit in accordance with these guidelinesAll common areas are equally available to all residents and their guestsAll advertising is a representation of the community and its amenities and is conducted in accordance with these statutes.Please understand that the screening criteria that has been established FPI Management and the [redacted] ***, is set equally and fairlyThe sites do not have the ability nor the authority to deviate from the set standardsWe screen all applicants in accordance with the guidelines set forthOur policy is to ensure that each person has the same opportunity for residency as the next I have reviewed your applicant submitted on 8/19/My findings are denial was generated though our screening service and you were notified as suchThe net income ratio is one of the deniable factors, however it is not the only one There were three areas which you did not meet the set requirementsThe adverse action letter was emailed to you from the property on 8/21/ Further instructions are listed on this letter in cases of disputeI encourage you to use that letter as guideline for any further concerns you may have in regards to your application.I hope this has cleared up any questions you may have Please contact me with any further concerns you may haveI assure you that you will be taken care of in the same manner that is allotted to all FPI Management prospects and residents Sincerely, [redacted] [redacted] [redacted] *** [redacted] ** [redacted] [redacted]

Dear Mrs [redacted] ,We understand your concernIt is always the resident's responsibility to provide a locksmith at their own expense when it is an after-hours issueWe apologize that this has been an inconvenience for youAs stated in your complaint, you signed a key log stating you received keys, if at any point the records did not match what you were agreeing to then we would have happily made a correction at that timeSince our records indicate two keys and you agreed, then we have to go with the documentationIn addition, we feel it worth notating that because of the damage to the lock and if it needed replacement the [redacted] management would replace your lock at no cost to youAlso, on several occasions attempts were made by the Regional Manager to contact you back but the phone number was no longer in service.Please feel free to reach out to us with any additional questions or concerns, [redacted] *** Community Director The [redacted]

Consumer states:My official statement: I accept the offer of $and this will close out all of my accounts with FPI Management but I will not take down any of my reviewsI will continue to post negatively about Grand Apartment and PFI ManagementPlease forward refund to [redacted]

I am rejecting this response because:the entire account by Ms [redacted] is untrue.I called the management office and the lady that answered the phone kept saying that they are utility charges and that I just need to pay itI asked for the manager, to which I heard anothervoice say "tell her I am unavailable"So when I was told that she was unavailable I told the lady that answered the phone that I had heard her conversation with the other person At that point the lady that was on the phone with me hung up on me and did not answer the phone after that- I have the records to show that I tried numerous times.I then went to the office- and tried to explain to the lady that claimed to be the manager what my question was- to which I got no answer and she walked out of the room I was in that office for no more than 5-minutesTHERE WAS NO EXPLANATION OF CHARGES EVER GIVEN!once I came back from the management office I called the corporate office and reached out to Revdex.com.ALL I WANT TO KNOW IS WHY DO I HAVE TO PAY UTILITIES TO THE MANAGEMENT OFFICE WHEN I AM PAYING HEFTY BILLS TO THE SERVICE PROVIDERS DIRECTLY- I am more than willing to pay any dues that I truly owe after an explanation.thank you [redacted]